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Forget Apple. Xiaomi CEO Now Wants to Be More Like Costco (bloomberg.com)

Xiaomi says it's misunderstood. Once compared with Apple for its sleek smartphones and charismatic leadership, the Chinese startup is seeking an image makeover as it tries to recover from a sales-growth slide. From a report: And the brand its billionaire co-founder Lei Jun wants to be compared with: Costco Wholesale Corp., the Issaquah, Washington-based warehouse retailer that sells everything from wine and diamond rings to bulging boxes of cereal and fruit at knockdown prices. Xiaomi's revenue will probably reach $15 billion this year as the Beijing-based maker of products ranging from pens and air purifiers to TVs and smartphones adopts a new business model and fine-tunes operations, Lei, 47, said in a recent interview. "We are not Apple," Lei, clad in a black polo shirt and blue jeans, said at Xiaomi's Bengaluru office in India, its biggest overseas market. "We have the same value system as Costco. We want users to enjoy better products at an affordable price."

33 comments

  1. Noble of them but... by TWX · · Score: 5, Insightful

    ...it takes a lot of discipline to be willing to take less than one could justify. The structure of Costco does this, their upper management does not take all they could, they do not pass all they can on to shareholders. They instead pay their workers well enough that it's possible to make working for Costco in a store a career and to retire from a life in that career.

    It's very tempting to instead take more and more and more. It's hard to resist that. Hopefully if they really want to be like Costco they have the fortitude to really mean it.

    --
    Do not look into laser with remaining eye.
    1. Re:Noble of them but... by MrCodswallop · · Score: 2

      I fear their ambitions are not of that nature but to emulate the "knockdown prices" strategy with Chinese manufactured products?

    2. Re:Noble of them but... by movdqa · · Score: 1

      Hopefully they'll give out samples.

    3. Re:Noble of them but... by Registered+Coward+v2 · · Score: 4, Interesting

      ...it takes a lot of discipline to be willing to take less than one could justify. The structure of Costco does this, their upper management does not take all they could, they do not pass all they can on to shareholders. They instead pay their workers well enough that it's possible to make working for Costco in a store a career and to retire from a life in that career.

      It's very tempting to instead take more and more and more. It's hard to resist that. Hopefully if they really want to be like Costco they have the fortitude to really mean it.

      Costco has a very interesting business model built on loyal employees, and makes it money from memberships, not sales. It's liberal return policy also builds loyalty; I returned an Xbox with the red ring of death, got my money back and promptly bought a new one rather than sending mine to MS for repair and Costco handled the return. That is a key difference, along with the the revenue from memberships, that is hard to replicate. Low price quality goods sold at low margins may attract buyers but can you sustain such a model over time?

      --
      I'm a consultant - I convert gibberish into cash-flow.
  2. Uh, no... by __aaclcg7560 · · Score: 2

    Steve Jobs handing out free samples on a Saturday afternoon.... I can't picture it.

    1. Re:Uh, no... by Anonymous Coward · · Score: 0

      Most of us picture the undead doing something else entirely.

    2. Re:Uh, no... by Anonymous Coward · · Score: 0

      He gave free iPhones to his employees when they released the fist one.

  3. Thanks for this by Anonymous Coward · · Score: 1

    and I believe you. I don't want Apple's products, average products sold at an inflated price.

  4. Xiaomi law degrees soon? by Anonymous Coward · · Score: 0

    Welcome to Costco, I love you.

  5. Apple has no future. by Anonymous Coward · · Score: 0

    Companies want to be profitable like Apple, but Apple itself is dominated entirely by the iPhone and iTunes. Their other products are marginal at best (their routers are expensive and lack features, their tablets and desktops are overpriced, and the Apple Watch was nothing).

    All it'll take for Apple to fall is a shift in consumer spending away from purchasing $650 phones.

    1. Re:Apple has no future. by cjjjer · · Score: 1

      But that means stripping humanity away from materialism and vanity. Not going to happen anytime soon unless we fall into another great depression and at that point everyone is screwed.

    2. Re:Apple has no future. by Anonymous Coward · · Score: 0

      Companies want to be profitable like Apple, but Apple itself is dominated entirely by the iPhone and iTunes. Their other products are marginal at best (their routers are expensive and lack features, their tablets and desktops are overpriced, and the Apple Watch was nothing).

      All it'll take for Apple to fall is a shift in consumer spending away from purchasing $650 phones.

      Yeah. Let's ignore that their competition are mostly just as dependent (if not more) on one product as Apple, and that those tiny marginal other products would be Fortune 100 companies if spun out.

  6. I think Lei Jun meant WalMart by Anonymous Coward · · Score: 0

    From the image on the Bloomberg feed of a young guy with a $ bling necklace,
    it seems that they weren't thinking of Costco. Yes, you have to read TFA to
    see this.

    "Today's Safety Tip: Do not look at laser with remaining eye"

  7. its not hard, billions of people do it every day by Anonymous Coward · · Score: 0

    look around you, 99 out of 100 people take less than they can. that's why the world survives instead of devolving into an incestuous death orgy.

  8. Re:get an Italian there ASAP by Anonymous Coward · · Score: 0

    Corporate leadership defines the business; using models from other successful businesses is a good thing.

  9. I can! by Anonymous Coward · · Score: 0

    'The first hit is free! Oh you liked that? The first hit is 3000 dollars.'

    1. Re: I can! by Anonymous Coward · · Score: 0

      You've had a lot of first hits, it seems.

  10. Sounds about right... by XSportSeeker · · Score: 1

    I mean, what their aim is, not what they actually are.
    Seems to also be the target of many other chinese giants, like Le Eco with it's crazy event.

    I can't imagine working conditions and whatnot being good at all... though US based companies probably don't have it any better.
    But Xiaomi is among the companies that have been expanding their lines of electronics at an alarming rate, and really coming up with some amazing stuff for the prices... smartphones, drones, sports cameras, you name it.

    Smartphones are plenty decent, they have models that goes right up to the mid-ranger flagship killers of last year. I've heard people saying nice stuff about their drones too, though they probably are nowhere near DJI quality. The Yi cameras sound like a very good proposition versus GoPro. And also, the whole bezel less thing about this year models of Android phones? Xiaomi Mi Mix lead this up, and it's still a very attractive piece... even though you just can't find it to buy.

    It was out november last year chinese market only with limited units, but it had most specs big brand smartphones this year have, and their bezel less technology still is more advanced in some areas than what's coming out now.

  11. Re:its not hard, billions of people do it every da by TWX · · Score: 1

    For most people, they haven't reached a self-sustaining cycle of perpetual greed. They are not free to manipulate the very system that builds wealth to direct it to themselves.

    Corporate officers are much more able to do that. This is why the rich get richer.

    --
    Do not look into laser with remaining eye.
  12. Xiaomi is Chinese crapware by Anonymous Coward · · Score: 0

    Don't support Chinese crapware. Buy American.

    1. Re:Xiaomi is Chinese crapware by Anonymous Coward · · Score: 0

      I'd rather buy "crapware" than anything coming out of the U.S. since it's most likely subverted by NSA and/or CIA. The "tinfoil hats" have been proven to be correct in their crazy conspiracy theories.

    2. Re: Xiaomi is Chinese crapware by Anonymous Coward · · Score: 0

      Writing from a Xiaomi, great phone, fantastic screen, amazing battery life,. All of it at an incredible price.

      Are the Chinese spying on me? Why should I be more worried than if it were the Americans?

    3. Re:Xiaomi is Chinese crapware by Anonymous Coward · · Score: 0

      Don't support Chinese crapware. Buy American Crapware (TM).

      FTFY

  13. My xiaomi experience by Camembert · · Score: 2

    I currently live in in Hong Kong. I needed a remotely controllable webcam for baby monitoring and a friend suggested me to check out xiaomi. Indeed, I found a well-designed Apple-like product that works well for a good price. I also found their other products on display well made and beautiful for a sensible price.
    In the end I came home not only with the webcam but also with their elegant "urban backpack", a well designed non-utilitarian looking backpack that is just perfect to gonto the office with, and not even embarassing when visiting customers.
    Xiaomi earned my goodwill.

    1. Re:My xiaomi experience by Anonymous Coward · · Score: 0

      I too became a fan of Xiaomi after importing a Redmi Note 2 from China. It's an awesome phone for an incredible price, and the MIUI Android folk has a considerably better user interface compared with Android, while also running all Android apps.

      They're up to the Redmi Note 4 now, but the 2 has been so good I haven't felt much need to upgrade, but I'll definitely be going with Xiaomi for my next phone.

    2. Re:My xiaomi experience by rogoshen1 · · Score: 2

      Wow, in addition to making apparently decent products, Xiaomi even employs shills with proper grammar.

      Top notch, Impressive!

    3. Re: My xiaomi experience by Anonymous Coward · · Score: 0

      I returned the Redmi Note 3. It failed their own counterfeit app. The camera didn't work out of the box.

  14. Product Philosophy (Kirkland), not Corporate. by Hodr · · Score: 3, Informative

    Everyone keeps mentioning Costco's corporate structure, or how they pay their employees. I took the comment to be more of a reference to Kirkland products. Good products sold for a reasonable price that are relying on their value rather than a name to make them attractive.

    1. Re: Product Philosophy (Kirkland), not Corporate. by Anonymous Coward · · Score: 0

      I thought Kirkland brand wasn't too bad, until I tried their toilet paper. Worst tp I've ever used.

  15. In India... by Anonymous Coward · · Score: 0

    We'd love to have wholesale stores like a Costco or even a Xiaomi. Right now, all we have are shopping malls that more resemble a Macys or a Nordstrums

  16. Awesome by Anonymous Coward · · Score: 0

    So, I'll be able to get 12 lbs of phone for half price. And pick up a decent hot dog or something when I buy it.