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Apple Taken To Court For Refusing To Fix Devices (bbc.com)
Australia's consumer watchdog has begun legal action against Apple over claims it refused to repair iPads and iPhones previously serviced by third parties. From a report on BBC: It alleges that Apple made "false, misleading, or deceptive representations" about consumers' rights under Australian law. The case follows complaints that users were "routinely refused" repairs after an error disabled their devices. The Australian Competition and Consumer Commission (ACCC) began an investigation after users complained about Apple's so-called "error 53", which disabled some users' devices after they downloaded an update to their operating system.
You're repairing it wrong.
Browsing at +1 - no ACs, I ignore their posts. So refreshing!
They are more like a boyfriend who is really good looking but kind of an asshole when you really get to know him.
I have mod points. The reign of terror begins now.
Unlike America where you just buy your congressman/president.
Apple Ink's user license agreement has nothing to do with ownership.
Apple Ink does not confer ownership of any of its products. Apple Ink retains ownership of all its products after sell. The buyer only buys the user license agreement document, nothing more.
Therefore, if Apple Ink does not want to fix a product, it is well within its ownership of the product to do nothing.
Ha ha
Apple won't do ANY service on a device that's had 3rd-party repair previously. I had my screen replaced by a 3rd party, and they ended up damaging and replacing the touch sensor in the process. Due to Apple security restrictions/controls, that touch sensor won't work... and Apple won't even touch the device because it has "unauthorized parts" on it now. I'd have to rip off the new screen and button, and put broken Apple parts back on for them to even look at it.
Ridiculous... even if I pay for a new Apple TV and Apple button, they still won't touch it. Now I have a permanently broken home button.
I hate apple as much as the next guy, but i dont see a problem with this. Someone else screw with the device and mess it up worse, you are out of luck.
So, they broke their iPhone. Then, to try to get it fixed on the cheap, they voided the warranty by taking it to an iFixit shop where it was repaired using unauthorized parts of unknown quality and suitability that turned out to be incompatible with an OS upgrade they knew was bound to happen. And now the complaint is Apple won't fix it after the unauthorized fix which voided the warranty. This is compounded by the reality that if Apple were to do the fix, the cost of the repair would probably be more than the phone is worth. Yeah, not so much Apple as bad actor as customer getting caught in dodgy behavior linking up with a lawyer hoping to make a name for themselves, and it appears to be working, for the lawyer. No sympathy for them here. I would expect Samsung and Google to react just like Apple if a customer did the same to their phones.
They aren't broke. They are designed to work that way, so we can't fix them.
If your phone has the "touch disease" Apple will admit its their fault and fix it for you for $149. Of course you get a refurbished board and minimal warranty. Apple cheapened up the phone and didn't solder a metal shield to the board that reinforced against flexing. Now they used some foil tape as a shield. However 3rd party companies will fix it the right way, reflow the chip and solder on a shield. They even offer a better warranty than Apple!
Only the State obtains its revenue by coercion. - Murray Rothbard
They refuse to repair devices in Australia, while at the same time fighting to take away our rights to have third-partys repair apple products in America.
Basically Apple never wants any iDevice repaired, they just want you to keep buying the latest, newest version.
Do you think all those "fixit" shops were buying their parts from Apple? Apple only sells to authorize service persons, and they only sell to them because they have been trained in proper repair techniques.
They're not buying stolen parts, if that's what you're implying. There is more than enough demand for 3rd parties to manufacture replacement Apple parts. I just bought a brand new replacement LCD for an iPhone 6 for all of $25.
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You are suggesting that the entire market of screen replacement and phone repair shops are all only using stolen parts? There aren't enough stolen phones out there for this statement to be true. Do you also believe that cars not bought from a dealership are all parts from chop shops. Damn Tesla trying to sell illegal automacars without an honest dealership to keep them fair!
Isnt this covered under EU law? Austria needs to sort it out pronto.
The touch sensor is tied to the CPU.
That's all the "error 53" issue is.
It's intentionally tied so that some asshole who steals you iPhone, and then parts it out on eBay for grey market repairs now has a worthless piece of junk.
This discourages assholes like that from stealing your iPhone in the first place, because they can maybe sell the battery and a couple of other parts ... and that's it.
Do you think all those "fixit" shops were buying their parts from Apple? Apple only sells to authorize service persons, and they only sell to them because they have been trained in proper repair techniques.
Can someone figure out how to repair something with no training? Probably. But that won't cause Apple to sell them legitimate replacement parts.
Electronics aren't some mystical voodoo that just works. Many parts such as the home button can be disassembled and duplicated. They don't need access to Apple to make replacement parts for these items that work just fine. It's Apple that added software deterrents to using after market parts by implementing proprietary codes to their parts.
Remove the cabling/logical loop and you'll fix Spanning-Tree! Then all of you Apple zombies can live happily ever-till-next-device-launch-in-30msec after, THE END!
... for instance.
They're not buying stolen parts, if that's what you're implying. There is more than enough demand for 3rd parties to manufacture replacement Apple parts. I just bought a brand new replacement LCD for an iPhone 6 for all of $25.
Given that Apple has a vertical monopoly on between 6 and 11 parts for each of their devices, you either bought a use part, likely from a stolen iPhone, or you bought a new part, stolen from the factory that makes the parts exclusively for Apple, or you bout a part that was from a repair center (and either it's a repair center which is violating its contract with Apple not to sell parts to third parties, or it was stolen from the repair center).
Apple intentionally controls the market to prevent "third shift" style product forgery, which is otherwise pretty common in China: run two shifts to build product for the contracted company, and then run a third shift, using the same employees, and parts sourced from different suppliers, to manufacture knock-off which you can then sell as if they were products from the company to which you are contracted.
Apple intentionally established vertical market monopolies on certain parts to prevent them being available, other than through sourced from Apple, or from parting out Apple products with the genuine part (sourced from Apple).
You are suggesting that the entire market of screen replacement and phone repair shops are all only using stolen parts?
No, of course not.
There are also parts provided to Apple authorized repair centers. By Apple. And there are iPhones which are legitimately parted out, after having been purchased legally for that purpose.
It's only the many of third party repair places that are using stolen parts. Not all of them.
Electronics aren't some mystical voodoo that just works. Many parts such as the home button can be disassembled and duplicated. They don't need access to Apple to make replacement parts for these items that work just fine. It's Apple that added software deterrents to using after market parts by implementing proprietary codes to their parts.
The Home button is cryptographically tied to the CPU.
Good luck making a home button ripped out of another iPhone correctly identify itself without having the correct cryrptographic codes. It'll work as a button; it won't work as a fingerprint unlock.
The point your missing is it didnt work as a button, it bricked the phone.
The point your missing is it didnt work as a button, it bricked the phone.
The "error 53" display was turned off in the next update.
The phone isn't bricked. "Bricked" means that it's no longer usable as a phone.
Although if your only way in was the fingerprint sensor, because you didn't also set a passcode: that's a problem for you, but it's fixed with a factory reset.
Maybe not. Maybe they sub-contract out the job of removing my posts of my Apple experiences.
The days of internal repairs on iPads and iPhomes and all the other tablets and phones out there ought to be looked at as one does a slice of all grain bread..enjoy it and when it is finished it is gone. I am using a retina tablet. The first one of its ilk. It is slowish but it works and it has been safe which is. I small thing and considering its huge use over the years, it owes me nothing. A computer of that age is more likely to be endangered by Non upgradable Flash or no OS support. It is a utensil and not device meant as in the old days to add or subtract its individual components like older desktop computers. In order to miniaturize and make more dependable it is essentially a sealed device and I suspect the newer ones will be waterproof ,ole the iPone7 and as such will have no repair possibilities at all. In my experience, most of the supposed problems with Pple hardware is in fact software related and thus solvable.