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Apple Taken To Court For Refusing To Fix Devices (bbc.com)
Australia's consumer watchdog has begun legal action against Apple over claims it refused to repair iPads and iPhones previously serviced by third parties. From a report on BBC: It alleges that Apple made "false, misleading, or deceptive representations" about consumers' rights under Australian law. The case follows complaints that users were "routinely refused" repairs after an error disabled their devices. The Australian Competition and Consumer Commission (ACCC) began an investigation after users complained about Apple's so-called "error 53", which disabled some users' devices after they downloaded an update to their operating system.
they voided the warranty by taking it to an iFixit shop
No matter what their TOS says, that's illegal. See Magnuson-Moss Warranty Act in the US.
turned out to be incompatible with an OS upgrade they knew was bound to happen
Incompatible = Apple deciding to block fingerprint readers with a different ID than originally came with the phone. A security move that only makes sense during the initial design - not when done after the phone is out there. It was a valid repair and the iPhone offers no way to pair with a new fingerprint reader except by Apple (which is just as bad as putting a chip on a printer cartridge and should be illegal).