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Apple Taken To Court For Refusing To Fix Devices (bbc.com)

Posted by msmash on from the calling-out dept.

Australia's consumer watchdog has begun legal action against Apple over claims it refused to repair iPads and iPhones previously serviced by third parties. From a report on BBC: It alleges that Apple made "false, misleading, or deceptive representations" about consumers' rights under Australian law. The case follows complaints that users were "routinely refused" repairs after an error disabled their devices. The Australian Competition and Consumer Commission (ACCC) began an investigation after users complained about Apple's so-called "error 53", which disabled some users' devices after they downloaded an update to their operating system.

3 of 130 comments (clear)

  1. Apple has never been consumer friendly by aurispector · · Score: 3, Interesting

    They are more like a boyfriend who is really good looking but kind of an asshole when you really get to know him.

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    I have mod points. The reign of terror begins now.
    1. Re: Apple has never been consumer friendly by bobbied · · Score: 3, Interesting

      You don't figure that Apple doesn't have a small army of technicians refurbishing returned equipment because they have long lead times for warranty replacements?

      If they were "sold out for months" my guess is that it's even more likely your device was replaced by a refurbished unit, likely built from serviceable parts from multiple returned units by some technician/contractor who has minimal training and equipment. If the units are hard to obtain new, you can bet they are likely to be refurbishing them as fast as they can for warranty claims.

      But what difference does it make? You apparently got a serviceable unit for your replacement and Apple honored the warranty on the replacement. That's what they said they would do.

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  2. Re:Apple "Sales" Are Not Sell To Own! by The+Grim+Reefer · · Score: 5, Interesting

    Actually, in the US, the Magnuson-Moss Warranty Act makes it illegal for any company to void your warranty if you open up a device and repair it yourself, or have a third party do so. Or using third party replacement parts. It covers any item that costs over $15. But since most people don't know this, most companies have gotten away with it.