Apple Taken To Court For Refusing To Fix Devices (bbc.com)

Australia's consumer watchdog has begun legal action against Apple over claims it refused to repair iPads and iPhones previously serviced by third parties. From a report on BBC: It alleges that Apple made "false, misleading, or deceptive representations" about consumers' rights under Australian law. The case follows complaints that users were "routinely refused" repairs after an error disabled their devices. The Australian Competition and Consumer Commission (ACCC) began an investigation after users complained about Apple's so-called "error 53", which disabled some users' devices after they downloaded an update to their operating system.

Comments

Re:Apple's Response

[Anonymous Coward]

They probably are. I worked for a Motorola car phone repair shop in 1993, and a lot of the previously repaired phones we tried to fix were simply ruined by repairs at crappy unauthorized places. Most commonly, they'd break tabs on the plastic taking it apart then superglue it back together or bad connections that were improperly disconnected.

Touch Disease

[ArchieBunker]

If your phone has the "touch disease" Apple will admit its their fault and fix it for you for $149. Of course you get a refurbished board and minimal warranty. Apple cheapened up the phone and didn't solder a metal shield to the board that reinforced against flexing. Now they used some foil tape as a shield. However 3rd party companies will fix it the right way, reflow the chip and solder on a shield. They even offer a better warranty than Apple!