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Apple AirPods Customers 'Satisfied' With the Product (techpinions.com)

Columnist Ben Bajarin, writing for TechPinions: The big story is customer satisfaction with AirPods is extremely high. 98% of AirPod owners said they were very satisfied or satisfied. Remarkably, 82% said they were very satisfied. The overall customer satisfaction level of 98% sets the record for the highest level of satisfaction for a new product from Apple. When the iPhone came out in 2007, it held a 92% customer satisfaction level, iPad in 2010 had 92%, and Apple Watch in 2015 had 97%. Bajarin notes that the site surveyed 942 AirPods customers.

73 comments

  1. Misleading title is misleading by Anonymous Coward · · Score: 0

    App developers have pulled support for the Apple Watch, NOT AirPods. Editorial quality at its finest folks! FWIW, Google has already officially stated that removal of Apple Watch support is temporary, and that it's coming back soon.

    1. Re:Misleading title is misleading by Anonymous Coward · · Score: 0

      No doubt.

  2. Good for them by Anonymous Coward · · Score: 0

    From TFA: "We know from profiling questions that most Apple AirPod owners fall into the early adopter category."

    In other words, no shit.

  3. Summary makes it seem like AirPod support was... by x_t0ken_407 · · Score: 5, Insightful

    ...being pulled. Then TFS says at the end "...several major apps including Google Maps, Ebay, Amazon, and Target have pulled support for Apple Watch."

    Two completely unrelated things...[insert thinking face emoji]

  4. No surprises by Anonymous Coward · · Score: 0

    Only dedicated iTard suckers would ever buy that junk. Nonetheless, it seems that a solid 2% of the users need reeducation.

    1. Re:No surprises by Dracos · · Score: 3, Insightful

      AirPods are a solution looking for a problem. However, the fanbois weren't completely enthused with the touchbar on the new Macbooks. I suspect the survey respondents were heavily weighted toward iPhone/iPad users, which means they're more likely blindly to buy into the Apple hype and produce 98% satisfaction, which is North Korean election type numbers.

    2. Re:No surprises by Anonymous Coward · · Score: 0

      Exactly. 98% of fanbois that ran shrieking to the apple store to buy these and kept them even with them falling our of their ears where "OMG so satisfied" with them.

  5. Probably unrelated by ArhcAngel · · Score: 1

    Apple did just gut their affiliate program.

    --
    "A person is smart. People are dumb, panicky dangerous animals and you know it." - K
    1. Re:Probably unrelated by beckett · · Score: 1

      also completely unrelated, but competing for air time today, is the other Apple story about a dip in shares and phone sales. this airpod story is a good distraction from the iphone sales drop because it has a big percent for satisfaction or something. On the other hand, Apple is probably worried that people are going to start selling stock off faster with any sign of weakness in iPhone sales too, so there is also this astroturfed story to reassure investors about how apple stock prices are up 20000% since their IPO.

      Well played, Apple; that is how the richest company in the world polishes their turds.

  6. AirPod users satisfied with their purchase, but... by JoeyRox · · Score: 1

    A chicken crossed the road to get to the other side.

  7. Re:Summary makes it seem like AirPod support was.. by Anonymous Coward · · Score: 0

    Yeah. Having had an apple watch for over a year now, I can tell you that the number of apps that make sense on the watch are pretty small. Of those 4, the only one that makes sense to me is Google Maps. Why would I want Ebay on my watch? I think this is just the vendors seeing what worked and what didn't and cutting their losses.

  8. Because the Apple Watch is fucking useless? by Anonymous Coward · · Score: 0

    Has anyone ever tried using apps on the Apple Watch? It's a fucking disaster. Even Apple's provided apps frequently run out of memory and get culled, leaving you to wait for them to slowly load again when you try and use them.

    Maybe the Series 3 will be powerful enough to support proper apps, but the current Series 1 and Series 2 most certainly are not. The whole experience is slow and awful.

    I suspect from metrics, companies that provide Apple Watch apps have discovered no one fucking uses them, because they're simply terrible. The Apple Watch is a complete disaster, and if Jobs were still at the helm, would likely never have been launched or at least have been silently killed by now.

    Although I suppose it could be worse, there's still the Apple TV...

    1. Re:Because the Apple Watch is fucking useless? by Aaden42 · · Score: 1

      If you're buying the Apple Watch to use apps on it, you'll be sorely disappointed, no doubt. That's not its strength.

      It's ideal for receiving notifications without having to pull out my phone and in environments the phone being out and in my hands would be inappropriate. I work in no-photography-allowed environments a lot. I'm not required to hand in my phone, but having it out with the lens visible would cause problems. Also applicable in swimming pools, gym, etc. I get important notifications & can make a quick reply without waving a camera around or getting my phone wet. It's also useful for fitness tracking, adjusting music when my phone's out of reach, and a near-line Siri I don't have to shout across the room for.

      I live & work with lots of digital non-natives, and it's especially handy during meetings, dinners, etc. There's a certain level of fidgeting with a watch that's socially acceptable even to Luddites where even a momentary glance at a cell phone ruffles feathers. Watch lets me tell my family I'm running a little late without the Big Boss getting agitated or lets work ask me a quick question without it turning into "working at the dinner table." It's a small thing, but it's great for maintaining the peace.

      For apps you're actually going to poke at on the watch screen? Complete and total rubbish. For me, what it does well makes it invaluable. I'm sure others' priorities are different.

    2. Re:Because the Apple Watch is fucking useless? by Anonymous Coward · · Score: 0

      If all you want are notifications on your wrist, there are $50 watches that can do that. If you want to be able to reply, you might have to up that to $100. The Apple Watch is just massive overkill if you aren't using apps on it. Except the apps are all terrible.

    3. Re:Because the Apple Watch is fucking useless? by Anonymous Coward · · Score: 0

      shh, don't talk sense into him... i fans spontaneously combust when cheaper / better products existed prior to when it was invented. ;)

  9. Re:apps! by ilsaloving · · Score: 1

    You are all apps. Apps say moo. MOOOOOOOOO! MOOOOOOOOO! Mooooo apps MOOOOOOO! Mooo say the apps. YOU LUDDITES!!

    You are clearly an imposter. The REAL Apps AC has much more nuanced and sophisticated arguments.

  10. And now for something completely different! by Anonymous Coward · · Score: 0

    "AirPod customers satisfied" then "pulled support for Apple Watch"

  11. Apple Watch apps not AirPods by Anonymous Coward · · Score: 0

    Ms Mash is getting worse by the day by combining two totally different fucking things into one one. Why not just attach this to "why are apple products magical?" post while you're at it?

    Why the fuck do I still visit this site... it's bad for my sanity and been going downhill for years. HN while trash is still better than here by leaps and bounds.

    I guess 14 years of habit is hard to break.

    And those "big apps" missing from Apple Watch are the result of people understanding what apps work on wearables and what kind don't. You could've read that on Macrumors where you likely pulled these from.

    Ms Mash is should be called Ms Trash.

    1. Re:Apple Watch apps not AirPods by Anonymous Coward · · Score: 0

      Why the fuck do I still visit this site

      Don't know about you, but I still come by for the GNAA posts

      Ms Mash is should be called Ms Trash.

      That's just mean. You mad, bro?

  12. Re:Summary makes it seem like AirPod support was.. by omnichad · · Score: 1

    This headline seems to be one step worse than clickbait. As written, half of it is completely false.

  13. Re:apps! by Anonymous Coward · · Score: 0

    Haven't read slashdot in months, and it turns out this moooooo stuff is still going on. Aren't you bored by now?

  14. Re:Summary makes it seem like AirPod support was.. by msmash · · Score: 1

    Thanks for pointing it out. I have fixed the summary and headline. Apologies for the error.

  15. Re:Summary makes it seem like AirPod support was.. by omnichad · · Score: 1

    Why would I want Ebay on my watch?

    If you did a lot of buying, it might make sense to be able to up your bid after getting outbid. That's about all I can think of - and it should be pretty lightweight. You have to leave the kitchen sink at home when designing for a watch.

  16. I say this a huge apple fan by fortfive · · Score: 5, Insightful

    This article and it's associate 'research' are annoyingly pointless. Of course the early adopters love them! When they cost half as much and a third of iphone users have bought them, let's repeat this survey (assuming it's subject selection methodology is sound) and see what results we get.

    1. Re:I say this a huge apple fan by Anonymous Coward · · Score: 0

      ^^ This!

    2. Re:I say this a huge apple fan by sound+vision · · Score: 1

      Smugness is what Apple users pay for. The survey indicates it's working beautifully. It's not a good measure of value though.

  17. What about connection reliability? by ilsaloving · · Score: 1

    Stupidly worded summary aside, I have a couple of question regarding AirPods.

    Every single bluetooth headset I have ever used, has given me grief in terms of connectivity. Every. Single. One. I live in a very urban area with a ridiculous amount RF interference, and it's virtually impossible for me to walk down the sidewalk and not have the audio break up at least once. More often than not, the signal will break up very badly at certain points.

    1. How do AirPods fair in this regard? If Apple's custom bluetooth hardware is able to punch through, then that IMO would be HUGE.

    2. Are they designed the same as their other earPods? I have the basic wired earphones that came with my iPhone, and I just can't wear them for long. Their solid unyielding structure presses on my ears in just the wrong way, and becomes shockingly painful if I wear them for more than 30 minutes. My only option is to keep them as loose in my ear as possible, risking them falling out.

    3. Related to 2: Are they noise isolating? One of the thing I like most about my current set of (otherwise crappy) bluetooth headphones, is that they suction against the ear and isolate the sometimes incredibly loud surrounding din of the city. While my earPods sound perfectly good, they make no effort at isolating my ears, which means if it gets noisy, I have to either stop listening entirely, or crank the volume up and hurt my ears. Based on the product page, it looks like the AirPods follow the same overall structure as the rest of Apple's headphones.

    Thx.

    1. Re:What about connection reliability? by Anonymous Coward · · Score: 0

      I've had them for a week or two. I really like them for certain use cases and I think they did a good job of making them more useful than some other wire/wireless headphones. I like when I remove one my music pauses - its both cool and incredibly helpful. I also like that I can double tap one and can talk to Siri - I'm sure I look like an idiot when I do it though. Being able to insert just one and have it work without having something dangling on me is nice too. They seem to block out ambient sounds pretty well which can be seen as a plus or a minus depending on your preference. I typically only wear one because I need to be able to hear things happening around me.

      That said...

      Although they work great if my phone is in my pocket or is sitting on my desk when I'm indoors for listening to music or videos. They seem to break up about half the time when I walk in the city with my phone in my pocket, if my phones not in my pocket I havn't noticed any significant break ups, but I dont typically walk around with my phone in my hand so I'm not sure if it just seems to be worse when its in my pocket or if it actually is. Yesterday I used them for a call for the second time and the other people on the conference said I was hard to hear / understand / cutting out even though I was indoors and not really moving about (and had my phone in my hand), so I had to switch them off and actually hold my phone (the horror!).

    2. Re:What about connection reliability? by elohssa · · Score: 1

      1. How do AirPods fair in this regard? If Apple's custom bluetooth hardware is able to punch through, then that IMO would be HUGE.

      Mostly the same as any other BT headphones. The advantage is you tell them to connect on your device, not via the headphones. To me its more acceptable to mess around with my phone in my hands vs the headset in my ears when it doesn't connect.

      2. Are they designed the same as their other earPods? I have the basic wired earphones that came with my iPhone, and I just can't wear them for long. Their solid unyielding structure presses on my ears in just the wrong way, and becomes shockingly painful if I wear them for more than 30 minutes. My only option is to keep them as loose in my ear as possible, risking them falling out.

      They fit exactily the same as wired ear pods.

      3. Related to 2: Are they noise isolating? One of the thing I like most about my current set of (otherwise crappy) bluetooth headphones, is that they suction against the ear and isolate the sometimes incredibly loud surrounding din of the city. While my earPods sound perfectly good, they make no effort at isolating my ears, which means if it gets noisy, I have to either stop listening entirely or crank the volume up and hurt my ears. Based on the product page, it looks like the AirPods follow the same overall structure as the rest of Apple's headphones.

      They have no active noise canceling technology. They don't fit tight enough to passively block much noise either.

      They are also not low latency. I bought mine for use with my guitar, but they are much to slow to be of any use. I kept them anyway because they are 10x more convenient than wired headphones for everyday use. YMMV

    3. Re:What about connection reliability? by Mass+Overkiller · · Score: 1

      I used BT and RF headphones in an attempt to track guitar using Logic. Latency was terrible, 180ms+. I use the Airpods for mixing on my Macbook while not at my studio but I don't actively track with them.

    4. Re:What about connection reliability? by ericlondaits · · Score: 1

      1 - I don't have any experience with other BT headsets. They get interference sometimes in the street... some particular street intersections more often apparently.... none in my home, place of work, etc.

      2 - Not exactly the same. They have a slightly tighter fit than the regular earpods in my experience... I used the wired ones a lot and they would fall of kind of easily, but it's hard to compare because those had a heavy wire pulling them down.

      3 - No. They sound better than the regular earpods though... have a slightly richer sound and bass. You should consider the Beats X, which were built in the "Apple era" of Beats so sound better and have the same BT chip but are in-ear.

      --
      As a Slashdot discussion grows longer, the probability of an analogy involving cars approaches one.
  18. Get better customers by Murdoch5 · · Score: 1

    92% satisfaction with the iPhone? It's a pile of shit. It has a broken, poorly laid out interface. It has bad default apps, it has a 1/2 broken notification system, on par with the BlackBerry Hub and it lacks good user interaction. If 92% of customers love that phone, then 92% of customers haven't used and don't want to use a functional phone.

    1. Re:Get better customers by Anonymous Coward · · Score: 0

      I disagree. Having switched from an Android phone to an iPhone recently, I was shocked at how much easier it was to use text messages and to play music.

    2. Re:Get better customers by hackel · · Score: 1

      Uh, you know this story is about *headphones*, right? Not iOS, which is what your entire post was about. I assume these AirPods can be used on any bluetooth compatible phone. While I agree with what you said, that was a pretty stupid comment.

    3. Re:Get better customers by Anonymous Coward · · Score: 0

      It has a broken, poorly laid out interface. It has bad default apps, it has a 1/2 broken notification system, on par with the BlackBerry Hub and it lacks good user interaction.

      Nothing you say here is correct.

      -- satisfied iPhone owner

    4. Re:Get better customers by beckett · · Score: 1

      92% satisfaction with the iPhone? It's a pile of shit

      8%er spotted

    5. Re: Get better customers by Anonymous Coward · · Score: 0

      You must be referring to the BlackBerry Hub on android. Its great on my BlackBerry 10 phone. I have an android blackberry also but it sucks balls..... Well, Android sucks balls so I don't know what I was expecting.

    6. Re:Get better customers by LynnwoodRooster · · Score: 1

      Huh. I just plug my headphones into my Galaxy Note 5 (running Android 7.0), and the lock screen pops up with the media player. Press a button and I go. No need to swipe, unlock or anything. Just plug in, press play, and go. Doesn't get much easier than that!

      --
      Browsing at +1 - no ACs, I ignore their posts. So refreshing!
    7. Re:Get better customers by Murdoch5 · · Score: 1

      At the end of the post it talks about a 92% satisfaction with the iPhone.

  19. Re:AirPod users satisfied with their purchase, but by Anonymous Coward · · Score: 0

    Why???????

    For the love god why did he do it????

  20. Wow by hackel · · Score: 1

    Serious question: has an Apple user ever *not* claimed complete satisfaction with one of their products? (At least, since they became a fashion icon with the iPod.) These surveys don't mean much, other than that they're going to continue making money off of these people.

    1. Re:Wow by Anonymous Coward · · Score: 0

      Serious question: has an Apple user ever *not* claimed complete satisfaction with one of their products?

      Yes.

    2. Re:Wow by thegarbz · · Score: 1

      Did you miss the release of the Macbook Pro last year?

  21. I find that really surprising by djrobxx · · Score: 1

    I got a set as a gift, and I think they're atrociously bad.

    They don't stay in my ears unless I sit perfectly still. I don't even have that problem with the wired EarPods. And, I really hate the lack of media/volume controls. Surely they could have come up with some sort of "gesture" to change the volume and skip tracks. Telling Siri to change the volume is NOT a good solution.

  22. Re:apps! by Zaelath · · Score: 1

    How do you bore a bot?

  23. Re:apps! by Anonymous Coward · · Score: 0

    Modern app appers know that ONLY apps can app app post apps! Nuance is for LUDDITES.

    Apps!

  24. Apple customers 'satisfied' with rectal insertions by Anonymous Coward · · Score: 0

    "The bigger, the better", says Apple fan BeauHD.

  25. This just in... by Anonymous Coward · · Score: 0

    Stockholm Syndrome sufferers are enamoured with their captors. More at 11.

  26. Re:AirPod users satisfied with their purchase, but by tsqr · · Score: 1

    Why???????

    For the love god why did he do it????

    I dream of a time when a chicken can cross the road without having to justify its actions.

  27. The logic behind the survey results by Anonymous Coward · · Score: 0

    92% of Apple fans don't want to admit how foolish they were buying overpriced crap.

  28. satisfaction == justification of purchase? by kiviQr · · Score: 1

    My bet there is a correlation between price (or rather how overpriced the item is) and justification of purchase (satisfaction).

  29. Apple users are fucking idiots by Anonymous Coward · · Score: 0

    Everyone that heard about airpod and didn't like it resolved never to touch that overpriced dogshit. Of course it has a high approval rate - only idiots bought them and regardless of how they really feel they're going to defend their overpriced purchase.

  30. Re:apps! by Anonymous Coward · · Score: 0

    Faker. Appguy and Cowguy can never merge. It would be like APK NAKED AND PETRIFIED

  31. I am extremely satisfied... by Stonent1 · · Score: 1

    With the smug sense of superiority I get for wearing them around people who do not have them.

  32. Very poorly selected study by cfalcon · · Score: 1

    Whenever I'm near an Apple store, I inquire about Airpods. Each time, I'm told they don't have any, and I can order some something something 3 months out. If I cared deeply, I would order some. But, I don't. There's no casual buyers of this product- everyone who has one has waited in line, preordered, or something else. They are, every one of them, all-in on the product.

    If Apple made enough for demand, their sales would be substantially higher, but their satisfaction numbers would probably not be so amazing. Perhaps airpods are totally awesome- but you'll never know to ask super motivated fans only, which is all they have. All this study tells you is that the things are not garbage- and I don't think anyone was claiming that.

    1. Re:Very poorly selected study by Anonymous Coward · · Score: 0

      Sounds like apple has found a new way to manipulate statistics. They probably patented it.

  33. When you pay a lot for a product... by Anonymous Coward · · Score: 0

    ...you don't want to believe you've been duped, so you convince yourself it's really great. This is a well-known psychological phenomenon that Apple has been trading on for years, and it applies doubly for early adopters who are already fans and have a relationship with Apple, whom they don't want to be disappointed by. It's like how everybody knows how useless your boyfriend/girlfriend is except you. Exclusivity plus a need to be happy with it. I'm not saying they aren't good, just that there are a bunch of factors at work.

  34. Why did post change it's name? by tezbobobo · · Score: 1

    The post was originally entitled 'Apple AirPods Customers 'Satisfied' With the Product, But Some Big Apps Have Mysteriously Pulled Support' and was later changed to 'Apple AirPods Customers 'Satisfied' With the Product'.

    Is this an advertiser thing?

  35. Slashdot turned into market research by Anonymous Coward · · Score: 0

    Every fucking article is seeking comments about competitors and testing a response to a new Apple or MS product/service/initiative. I've never seen less shit about Linux, hacks, pet projects, and actual issues in the FLOSS community

  36. Of course they said they were... by Anonymous Coward · · Score: 0

    If they didn't say they were satisfied, Apple was going to "turn off" their AirPods through an over the air firmware update.

  37. They may be pretty nice by Skuld-Chan · · Score: 1

    But if you do a survey and 98% of your monkey's say they like your thing - you might want to either check the survey itself, or check who you're surveying.

    Fwiw - I ride public transit to work every single day of the year (except weekends and holidays) and I've never once seen a pair of them in use.

  38. Re:AirPod users satisfied with their purchase, but by LynnwoodRooster · · Score: 1

    Why do you keep insisting the avian species must self-identify as a chicken? Perhaps zhe wanted to identify as a turkey or duck or goose and crossed the road to be with it's other, self-identified types?

    --
    Browsing at +1 - no ACs, I ignore their posts. So refreshing!
  39. Paying Customers 'Satisfied' by frovingslosh · · Score: 1

    It's called Rationalization.

    --
    I'm an American. I love this country and the freedoms that we used to have.
  40. Well duh by XSportSeeker · · Score: 1

    Nothing mysterious about it.
    Percentages means nothing when you are basically digging into a crowd that is almost on a cult like level of devotion to a brand.
    Not only they are heavily invested into the ecossystem, they have to justify paying so much for something that adds little value.
    That satisfaction was decided pre-purchase. It only means that people who had any doubts decided not to buy it.
    Ask for satisfaction rates on Prada bags or Ferraris.

  41. F--- Apple's courage by Anonymous Coward · · Score: 0

    I would just like to take this opportunity to tell Apple to f--- themselves on the headphone issue. I ended up with a jackless iPhone, I can't find their stupid headphones, and the last thing I would do is buy Apple's &%&%$#^ AirPods -- which I presume are twice as loss-prone. F--- Apple for wanting every part connecting to an Apple thing to be Apple. It's great for your business, but not for me. At the very least, you could have built a magic RF finder into your idiotic connector of the month.

  42. Bullshit by Waccoon · · Score: 1

    No product has ever had a 98% satisfaction rate... not even chocolate.

  43. Fanboys by p51d007 · · Score: 1

    Regardless of device...when you have a rabid fan base, most will give a positive spin on a device, rather than knock it. They do that to justify the stupid high prices for "flagship" devices these days.

  44. Re:Summary makes it seem like AirPod support was.. by Anonymous Coward · · Score: 0

    Maps and the credit card thing.

  45. Are they Trump supporters? by Anonymous Coward · · Score: 0

    Because he is a traitor a crook an admitted sex offender/sexual predator, a chronic compulsive liar, and yet Trump supporters are satisfied with his performance.

    Satisfaction in a product doesn't mean it is good.

  46. Re:AirPod users satisfied with their purchase, but by Anonymous Coward · · Score: 0

    Why do you insist on attributing a self-identity of some avian variation?

  47. Re:AirPod users satisfied with their purchase, but by LynnwoodRooster · · Score: 1

    I admit it - I am a phyllum-ist...

    --
    Browsing at +1 - no ACs, I ignore their posts. So refreshing!