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Comcast Customer Satisfaction Drops 6% After TV Price Hikes, ACSI Says (arstechnica.com)
An anonymous reader quotes a report from Ars Technica: Comcast's customer satisfaction score for subscription TV service fell 6 percent in a new survey, putting the company near the bottom of rankings published by the American Customer Satisfaction Index (ACSI). Comcast's score fell from 62 to 58 on ACSI's 100-point scale, a drop of more than 6 percent between 2016 and 2017. The ACSI's 2017 report on telecommunications released this week attributed the decrease to "price hikes for Xfinity (Comcast) subscriptions." Satisfaction with pay-TV providers dropped industry-wide, tying the segment with Internet service (a product offered by the same companies) for last place in the ACSI's rankings. The ACSI summarized the trend as follows: "Customer satisfaction with subscription television service slips 1.5 percent to 64, tied with Internet service providers for last place among 43 industries tracked by the ACSI. Many of the same large companies offer service for Internet, television, and voice via bundling. The threat of competition from streaming services has done little to spur improvement for pay TV. Customer service remains poor, and cord-cutting continues to accelerate. More than half a million subscribers defected from cable and satellite TV providers during the first quarter of 2017 -- the largest loss in the history of the industry. Customers still prefer fiber optic and satellite to cable, putting FiOS (Verizon Communications) in first place with a 1 percent uptick to 71. AT&T takes the next two spots with its fiber optic and satellite services."
Me like to play jokes and download TV programs for free.
Everything I write is lies, read between the lines.
Money money monahhhh
That's all cable providers hear or care about.
You unhappy but still buying? You like a heroin addict bitching about your health as your buying from me.
I'm already paying them so I can watch commercials almost half the time. That's just stupid. Program to commercial ratio seems to be about 60:40 these days, but I really should use a timer to verify. It feels more like 50:50, I'm trying to be objective.
My wife won't agree to cut the cord because of local news and sports - two things I can get from the 'net or don't care about. There's got to be a good counter argument for that, between Roku, Netflix, Hulu, etc.. I've got killer Internet bandwidth right now at 200mb download speeds. (about 20mb up).
Look back up at my post, now look back down, you're on the Internet. Now look back up. I'm a signature.
I think the big news here is that some people actually like Comcast. Who knew?
No, that's a drop of 4 percentage POINTS.... .58/.62 = .935 ~= .94, = a 6% drop from it's previous value.
General Relativity: Space-time tells matter where to go; Matter tells space-time what shape to be.
How can it drop below zero?
Wow, what a fascinating story. Please, tell me more about how a company's customer base becomes less happy when prices are raised.
sig: sauer
If you have a static IP from Comcast, at least on their Business Class service, you're required to rent one of their shitty routers. Your options are as follows, with my subjective observations on each:
:
Cisco DPC3941
++ Wireless performance seemed to be quite good.
++ IPv6 works
++ Fairly decent configurability for business purposes +- Occupies the last IP on your subnet for reasons I couldn't easily ascertain.
-- Imparts seemingly rhythmic, but generally erratic, latency (1-100 msec) on packets that traverse it. (This is why we binned it; we went through two of them.)
-- Slowest web interface I had ever seen on a router until I had the misfortune of getting AT&T's branded PACE 5268AC router at home for 1gbit fiber
-- Random reboots, some of which were Comcast pushing updates in the middle of the day
-- Takes almost 5 minutes to come back after a restart.
-- No support for truly useful things on a corporate network like SNMP, LACP, or VLAN
SMC D3G:
++ Small
++ Seems highly reliable, for most purposes
+- No wireless. (not a problem)
+- Doesn't support higher (150mbit/s+) speed classes
-- Hopelessly broken IPv6 support
-- Web interface cocks up after about a week, and can't be fixed without restarting
-- Very little useful configurability in a business environment, e.g. reserved IP leases based on MAC
-- No support for truly useful things on a corporate network like SNMP, LACP, or VLAN
Some outdated Netgear turd (CG3000DCR, i think):
++ Never had to use one myself.
++ They replaced it with a Netgear router that seems to suck less
+- They replaced it with a Netgear router
-- Had to support one "back in the day"
-- It ever existed
Some newer Netgear turd ("N300", actually WNR2000)
++ Never had to use one.
Boot note:
Also had these fuckwits do a mass change of 'cusadmin' passwords to something that the router's web interface would not allow you to enter in the 'old password' field to change it. Congratulations, idiots, on forcing all of your business customers (who don't know you can get around this by JavaScript fiddlings) to use the same widely distributed password. Basically, stop screwing with your customer's stuff; also, get some real user-configurable routers.
There is no XUL, only WebExtensions...
Um, is that why streaming companies can seem to manage decent prices for the same content? Their "worth" as in their networks (infrastructure) is heavily subsidized by taxpayers.
Why can't we go back to using jumpers to configure slot adapter cards? Why? I say!
we've heard you screaming how bad Comcast is so you really do not need to work any harder to make them look bad.
They do a fantastic job of that all by themselves. Yeah, the math here is a bit dodgy but the point is still valid. We hate Comcast more and more every day.
Why can't we go back to using jumpers to configure slot adapter cards? Why? I say!
Unless these people are actually cancelling their accounts, why should Comcast care? How are they hurt by "lower satisfaction"?
"Content creators" lol. Yeah how many fucking times can you air the same episode of "Friends", "Die Hard", or "You've Got Mail" and still be called "creative". You get cable and pay up to $100 a month for exactly the same old shit on every channel. Then tell me how expensive it is to re-run all this stuff. How stupid do they think we are. No wonder people are cord cutting.
Seven puppies were harmed during the making of this post.
You might need a bias adjustment it is something a tech can fix from the street
love is just extroverted narcissism
FiOS is great I'm sure, you know, for the small fraction of the population that actually live in their service footprint. And there are millions of people who can only get satellite, so of course they're happy with what they have. I seem to be the only happy cable customer I know...
THere is simply no way this is going in the right direction for consumers. Without competition, there is no chance for innovation, and no disruption, The same old Handshake Monopoly is the norm now. How can we get politicians to recognize this as an issue for constituents. I have contacted my mayor to be sure he knows we are watching, and paying more and more for less and less. When we buy 100 Mbps service from an ISP, are we supposed to pity that ISP when I use that Bandwidth to stream the superbowl or some movies from Netflix? so the fix: 1) Get at least 3 ISPs that can get Metropolitan WIfi to your home (skip the Physical layer - the basis for that monopoly) 2) Drop the triple play crap, and pay the TV producers (HBO, ESPN and News-source-of-choice, and .. oh yeah... Netflix) 3) keep the net neutral. First one ensures some competition, second skips the ISP as Content provider, and third keeps the the ISP as an ISP and not a content purveyor. COmments ???
Time for a new Political party in the US (or two!) One is off the rails Other cant pony up a leader.
No surprise. /. had a story Yesterday (5/25/17) about "Cord-Cutters Are Ditching Their Cable Packages At the Fastest Rate Ever." When real G5 becomes ubiquitous, Comcast's 'screw the customer' policies will come back to bite/byte them on their butt.
there aren't as many people to pay the relatively fixed costs to maintain the infrastructure.
No the problem is that big companies forget how to make money and start pissing all their profits away so the obvious solution is to squeeze the customer as much as they can.
Seven puppies were harmed during the making of this post.
To some extent, yes. It is the new norm that actors in recurring roles get at least a million bucks per episode. That money has to come from somewhere. But cable/fiber providers tack on their own cash grabs with various bogus and official looking fees. In the end the companies can care less if folks cut the TV cord...they still need fast Internet connection and without the TV/voice bundling the Internet only plans are not that much cheaper. Plus, cord cutting is only a reasonable option for folks who are not interested in live TV. Yes, there are the services that provide live TV streaming, but they do not include local channels. In the end you can save maybe 15 bucks a month for a much higher level of inconvenience.