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Hundreds of Walmart Employees Say They've Been Punished For Taking Sick Days (vice.com)

A new report from the workers advocacy group A Better Balance alleges that Walmart consistently punishes employees for taking sick days, even if they have proper documentation from doctors. From a report: A Better Balance interviewed and surveyed more than 1,000 Walmart workers about the company's absence control program -- which awards disciplinary "points" for absences regardless of reason -- and found the retail giant to be in violation of multiple laws. "Giving a worker a disciplinary 'point' for being absent due to a disability or for taking care of themselves or a loved one with a serious medical condition is not only unfair," the report reads, "in many instances, it runs afoul of federal, state, and local laws." Walmart spokesman Randy Hargrove told the Times that the allegations are false, and that the company "understand[s] that associates may have to miss work on occasion," and that they "have processes in place to assist them." The report's worker testimonials say differently. "I came down with a stomach flu and I had to call in due to vomiting and high fever and got a point cause of being sick," recalls an Illinois employee named Veronica. "I hate the fact we got to worry about getting fired cause we caught the flu."

43 of 255 comments (clear)

  1. employees or associates? by myowntrueself · · Score: 3, Interesting

    There seems to be an inconsistency, on the one hand they are employees and on the other they are associates. Which is it really?

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    1. Re:employees or associates? by Anonymous Coward · · Score: 2, Interesting

      They are employees, Wal-Mart uses the term associates to make themselves seem friendlier and that workers are a big "team"

    2. Re:employees or associates? by Anonymous Coward · · Score: 3, Interesting

      "Associate" is just the friendly way to refer to your employees in front of your customers or in other PR situations.

    3. Re:employees or associates? by omnichad · · Score: 2

      They're associated by employment.

    4. Re:employees or associates? by Anonymous Coward · · Score: 3, Funny

      Calling them peasants turned out to be bad for optics, so they're still workshopping titles to see what will make the wage slaves feel empowered.

    5. Re:employees or associates? by barc0001 · · Score: 2

      > on the one hand they are employees and on the other they are associates. Which is it really?

      Whatever definition is most beneficial to Walmart at that particular moment.

    6. Re:employees or associates? by emaname · · Score: 2

      They're "consumables."

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    7. Re: employees or associates? by LifesABeach · · Score: 2

      Isn't working for Walmart enough punishment?

    8. Re:employees or associates? by taustin · · Score: 4, Insightful

      Colleague implies a degree of equality in status. The hourly grunts on the sales floor are not equal to anyone who calls them associates.

    9. Re:employees or associates? by mrclevesque · · Score: 2

      "Associate" is just the friendly way to refer to your employees in front of ... "

      It is also demeaning for the employee to be used as a marketing gimmick.

    10. Re:employees or associates? by Xenx · · Score: 2

      Wouldn't making them feel empowered be the opposite of what they would want? That could incite a slave uprising... or at least a belief they could apply for a better job.

  2. Is this really new? by volodymyrbiryuk · · Score: 2

    Walmart treats employees like shit...I'm deeply shocked.

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  3. Re:Capitalism at its finest by Nidi62 · · Score: 2, Insightful

    Use the bodies of your dead and sick coworkers as a ladder to climb your way to success!

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    The only thing necessary for evil to triumph is for it to be pitted against a slightly greater evil
  4. Advocacy groups say shit by Anonymous Coward · · Score: 2, Insightful

    It means that maybe someone should investigate to see if it's true. Let us know when it's more than an agenda-driven allegation. Thanks.

  5. having worked there its all true by luther349 · · Score: 4, Informative

    they will point you no matter the reason then if they dont like you they will try to add on points for no reason i rember in my entire stay there i missed 1 day and they tried to say i had 6 points. they also play favrets to people who kiss there ass vs those that do not. just me if that company can brake a labor law they do.

    1. Re:having worked there its all true by Anonymous Coward · · Score: 5, Funny

      they will point you no matter the reason then if they dont like you they will try to add on points for no reason i rember in my entire stay there i missed 1 day and they tried to say i had 6 points. they also play favrets to people who kiss there ass vs those that do not. just me if that company can brake a labor law they do.

      Thank goodness they don't have any pesky screening restrictions around spelling and grammar...

    2. Re:having worked there its all true by Anonymous Coward · · Score: 2, Interesting

      My son worked at WalMart, was hit by a car on way home. He was not very injured, but had 1 week of rest, then 1 week of light duty. They would not honor the dr's orders, wanted the dr to call HR. (try and get an ER dr to do that). So after the week of rest (as his points ticked away) he was fired.

  6. Re:How is this News for Nerds? by SB5407 · · Score: 3, Insightful

    This falls under the "stuff that matters" part of the slogan.

  7. Perfect opportunity for abuse by ErichTheRed · · Score: 5, Insightful

    There was an article a couple days ago about how white-collar employees in the US are afraid of using their vacation time...this seems like a good bookend to that. The bottom line is that there are very few nice, generous employers anymore. I work for one that actually treats us pretty well; we have on-your-honor sick days and reasonable amounts of vacation. However, stores like this are necessary to show once in a while that employers will take advantage of you at any turn, and some of them are quite bad.

    You see stuff like this a lot in low-margin, low-paying employers with what they consider a disposable workforce. I'm sure Amazon is guilty of this with their warehouse workers, delivery drivers, etc. I guarantee that with steady jobs getting scarcer every day, and a constant narrative depicting business owners as superhuman infallible beings, nothing is going to get better. People are going to be happy to have any kind of job that gives them a steady paycheck, and that's even more true for those at the low end of the skills curve.

    When I see stuff like this, it makes me wish labor unions were more powerful like they once were. Unions would never have backed down on something like this, and union members were happier because of it. All those coal miners and manufacturing workers voting last November should realize that they would have been much better off had they been represented by a strong union. Working families used to be able to survive on one income, and now that's very difficult for most people to do. I'm still hoping the pendulum swings back the other direction before things get bad enough to have another revolution or civil war on our hands in the US.

  8. Re:As someone that's never taken a sick day from w by hey! · · Score: 4, Insightful

    Everybody gets sick sooner or later. Some people are fortunate enough to be on the tail end of the curve when it comes to luck, being one of them doesn't make you morally better.

    Of course you might be one of those people who come to work and spread your germs around to the coworkers and customers. That doesn't make you morally better either; it makes you worse.

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  9. Wal-Mart Shareholder Conference Today by damn_registrars · · Score: 2

    In case anyone was wondering how we ended up with two WalMart-related front page stories so close to each other on one day...

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  10. Re:How is this News for Nerds? by Frosty+Piss · · Score: 2

    How is unproven allegations about the sick day policy of a retailer "news for nerds"?

    There is no IT angle here I can discern.

    Why is this on Slashdot? Unless, of course, they're moving full steam ahead with their "All Social Justice Warrior, all the time" format.

    To unsocialized neck-beards like you? Doesn't matter. To members of the Human Race? It's "Stuff That Matters".

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  11. Re:How is this News for Nerds? by Topwiz · · Score: 2

    The tagline is in the html tag of the home page so will appear in the title bar (tab in Chrome).

  12. Re:Not defending Walmart but... by hey! · · Score: 4, Insightful

    They exist to remove the incentive of you going to work and spreading your germs, among other things. But sick days is also a form of insurance, in which risk is pooled over the entire workforce. Statistically your compensation might end up a wash either way if you just look at the expected value but if you look at the statistical spread there is no comparison, particularly for low-paid workers who don't earn enough to put aside savings. If you're making $100,000 a year, a week without pay is nothing. If you're making $15,080 a year, it could mean losing your apartment or sending your kids to school without food.

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  13. really bad idea by roc97007 · · Score: 4, Insightful

    Penalizing workers for staying home when they're sick is a really bad idea. Because, naturally, people will come to work sick rather than risk a penalty, potentially spreading the illness to other workers and to customers. This seldom ends well, either for the parties involved or for the company.

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    1. Re:really bad idea by Kjella · · Score: 2

      Penalizing workers for staying home when they're sick is a really bad idea. Because, naturally, people will come to work sick rather than risk a penalty, potentially spreading the illness to other workers and to customers. This seldom ends well, either for the parties involved or for the company.

      Assuming people are actually sick. Here in Norway I've had several not-that-close acquaintances admit/reveal that they use sick leave kinda like a quota, they keep enough for actually being sick but if the rolling window is about to expire they get "sick" and use it more or less as an extra day off. Or at least their threshold for being sick becomes very, very low. And it annoys some other friends of mine that either have too much of a moral spine or are in management positions because they know some people are sick and some are "sick" but it's next to impossible to get sufficient proof and they're likely to catch a shit storm if they're actually wrong or the evidence doesn't stick. That said, they also put the suspects on a short list for when they have legitimate reasons to downsize. Or maybe the people who genuinely are sick a lot, because they're unreliable weaklings and the manager wants to get rid of them. The truth is probably that there's some that play dirty on both sides of the fence, it's not black and white.

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    2. Re:really bad idea by roc97007 · · Score: 3, Interesting

      In counterpoint, I realize this is only another data point, and doesn't necessarily mean anything, but a few years ago in a different company, we had a guy in the department who was actually physically coughing up blood (as personally witnessed) but refused to leave his cube because (as we all knew) downsizing was on the horizon and he didn't want to be seen as a slacker.

      The rest of us who were in close proximity went to management and threatened to all go home sick if *he* didn't. They finally escorted him out of the building.

      And then a few weeks later we were all outsourced, but oh well...

      One of the things I can say about that company is that I never coughed up blood while I was there.

      --
      Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
    3. Re:really bad idea by roc97007 · · Score: 2

      Ok wait. I'm not defending him, just observing from my own experience that there is a certain type of slacker, let's call him "wally", who will put a significant amount of energy and creativity into finding new ways to game the system. It isn't laziness, it's .. let's say, aggressive slacking. I don't know how prevalent it is, but I've personally observed this.

      I was talking to my daughter last night why the take-and-bake pizza took 45 minutes to pick up from the store. I called ahead, and what they made was as different from what I asked for as was possible using normal menu items. The guy argued with me, saying this is the only order with my name so I must have ordered it. I insisted they make what I actually ordered. The guy behind me, who had also ordered ahead, had the same experience.

      So I told him to make it over. That turned out to be a mistake. There were four people on duty, and three of them were aggressively slacking -- putting away cardboard boxes, moving empty tubs around on carts, everything except making pizzas. During rush hour. On a Friday. So the one guy was splitting his time between making pizzas for a crowd of people and hopping back to the register to take orders. This went on for a very long time. He was presiding over a crowd of angry customers when I finally left with my pizza -- made wrong *again* but this time I just took what I got.

      I related this to my 22 year old daughter at home, and she said it's a "thing" amongst young workers now. She says it's called "the slacking game". Intentionally getting orders wrong is part of it, and stringing out trivial chores -- like recycling boxes -- until the next break is also part of it. Apparently a lot of imagination goes into how to slack. She says there's often a "designated worker", and everyone else does as little as possible. That matches what I was seeing.

      So take this as just another story if you wish, but it matches my observations. I realize I'm arguing against my own position, up there, that it's in the best interests of the company to let sick people go home. I've seen it go either way, and I'm not sure what the solution is. I do know that I don't want to be working next to someone who has something contagious. Come to think of it, I also don't want to be depending on someone who is practising creative slacking, either.

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      Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
  14. Re:That's a whopping 0.07% of employees by tsqr · · Score: 2

    Nevermind, I see it's hundreds of employees out of just 1,000 surveyed. I suck.

    Or maybe you don't suck. From the "A Better Balance" report: "Based on our conversation with Walmart employees as well as survey results of over 1,000 current and former Walmart workers who have struggled due to Walmart’s absence control program..."

    I would expect a survey of workers "who have struggled due to Walmart's absence control program" to turn up a lot of complaints.

  15. Re:Points? by Skuld-Chan · · Score: 4, Informative

    I worked at Stream International (outsourcing call center) about 10 years ago and you got 8 points. At 0 points they fired you. You lost points for being late, leaving early - stuff like that.

    1 point per sick day - unless you had a doctors note, but 10 bucks an hour you didn't have health insurance so typically you worked sick, and you only visited the doctor if you were on deaths door.

    Even after they had a tuberculosis outbreak (no I'm not kidding - the CDC got involved and required everyone to be screened) they didn't abandon this system.

  16. Common Problem it seems by DarthVain · · Score: 4, Informative

    My work started doing this recently. Not all that happy about it. To make matters worse, the implemented it retroactively 2 years before the program actually existed, so I'm already half way through the program. They call it "Non-disciplinary", however if you advance into the program too far you can be let go, which sounds pretty disciplinary to me. I believe I effectively do not have any sick days anymore, I'll just go to work sick from now on, unless I get hit by a bus or something, at which point work will probably be the least of my worries.

    I expect it is a bargaining ploy to the Union. i.e. "You wanna get rid of it? How about those pensions?"
    Though Walmart doesn't even have that I suppose.

    1. Re:Common Problem it seems by labnet · · Score: 4, Interesting

      Well, this is what you Americans get when you support barely restrained capitalism.
      There is no way an employer would get away with this in Europe and Ocenania.

      I'm always astonished with how bad things are in America for the basics of life, like health care and employment. You should embrace a little more socialism.

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    2. Re:Common Problem it seems by sjames · · Score: 4, Informative

      If you have any face to face interaction with management at all, let the sneeze be your weapon. Make sure that whenever you get sick, they get sick.

    3. Re:Common Problem it seems by GNious · · Score: 4, Funny

      Well, this is what you Americans get when you support barely restrained capitalism.
      You should embrace a little more socialism.

      Socialism would get in the way of poor Americans becoming rich.

  17. Not just Walmart by Dr.+Jest · · Score: 5, Informative

    I honestly thought this was more normal. I'm not saying it's right. However, I've worked at a software company that had a points-based attendance policy and they actually denied me a raise one year because I called off for illness a few times. It was the worst kind of phone support job and I was a lot younger but I didn't think this was unusual. I definitely thought it was unethical, though. Also stupid, as it encouraged sick people to come in and get everyone else sick, which happened all the time.

  18. Re: Not defending Walmart but... by hey! · · Score: 3, Insightful

    It doesn't always happen in that order: make $15K/year, then have kids.

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  19. And non-US workers wonder why... by Hydrian · · Score: 4, Insightful

    And non-US workers wonder why US works don't use vacation and sick days when they have them...

    Companies that get caught doing this need to made an example of. Major fines. The fines can't be small enough for a business to chalk it up to the 'cost of doing business' because that's what they do already.

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    No good deed goes unpunished.
  20. Once had a manager call a meeting by rsilvergun · · Score: 2

    to tell everyone that if you couldn't find a replacement you had to come in sick. This was at a restaurant. At the time it didn't occur to anyone to call him on it, but this was the 90s so the economy was good and it wasn't enforceable.

    Every call center I ever worked in had sick people non-stop. Everybody was always sick because nobody could stay home when they got sick.

    This is just how it is when you work in low pay industries in a bad economy. If you want it to stop you're gonna have to pass laws, but I'm guessing most people don't want it to stop. They might be uncomfortable with the idea of sick people forced to work or be homeless but they're much more uncomfortable with paying 5% more for stuff. Especially when they're getting paid less and less just like everybody else...

    Walmart's even got a phrase for it: Save Money, Live Better. You're not destroying worker solidarity and driving working families into an endless cycle of poverty. You're Saving Money, Living Better.

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  21. Re:Points? by Stormy+Dragon · · Score: 3, Informative

    On a separate note, as an entrepreneur, I don't get paid when I don't work.

    If your business is earning a profit you do.

  22. Re:Points? by Travelsonic · · Score: 2

    Your arguments are worth nothing if you won't put your name to them.

    Your arguments are worth nothing if they fail to use some sort of basic reasoning. (hint: Not putting a name to something in of itself doesn't affect the quality or lack thereof of an argument.)

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  23. Re:Points? by GrumpySteen · · Score: 4, Informative

    Being fired isn't a penalty? Because the article mentions being fired for having too many points.

    But hey, since you want more details, here's how Wal-Mart's point system works (or worked about a year ago when I was dating a woman who worked for them):

    If you call in at least an hour in advance...
        working less than half a shift is a 1 point.
        working less than a full shift but more than half is 1/2 point.
    If you don't call in at least an hour in advance, being absent is 4 points.

    For the first 6 months, employees are fired if they gain 4 points.
    After 6 months, they're fired at 9 points in any 6 month rolling period.

    Even before you reach the 4/9 point limit, however, they can assign you "coaching", which is basically a disciplinary writeup by another name. It stays in your record and can be used to justify reducing your hours, denying raises, denying promotions, etc.

  24. Re:How is this News for Nerds? by mrbester · · Score: 2

    I'm only seeing asterisks. Maybe because I still have mod points, but posting should sort that.

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  25. Re:Points? by Anonymous Coward · · Score: 2, Insightful

    That exposes the utter foolishness of a blanket policy like this. It encourages people to come in with communicable illnesses and they get passed around and productivity drops rapidly. Sure, there are people who abuse sick time, but there are patterns that emerge. This is a case where they could learn from Dr. Demming. Take action to investigate a level of frequencies that are significant outliers. Sometimes there are legitimate reasons, and in that event I suspect a bit of compassion will pay dividends. In the case of what turns out to be abuse of the policy, one can take corrective action.

    Our company imposed a policy saying that you had to phone and speak to your supervisor in the morning if you were going to be out sick. I have taken very few sick days over the years. I pointed my supervisor to my lack of absences. Then I told him that when I **am** sick, that I usually need sleep to recover and that having to get up to call him would impede my recovery. I told him that when I knew I wan't going to make it in that I would immediately email him and periodically notify him of the progress of my recovery. He was fine with that.

    Generally, if you treat people like adults, they will respond well. Just deal with the corner cases...