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"Maybe It's a Piece of Dust" (theoutline.com)

An anonymous reader shares a report: I was in the Grand Central Station Apple Store for a third time in a year, watching a progress bar slowly creep across my computer's black screen as my Genius multi-tasked helping another customer with her iPad. My computer was getting its third diagnostic test in 45 minutes. The problem was not that its logic board was failing, that its battery was dying, or that its camera didn't respond. There were no mysteriously faulty innerworkings. It was the spacebar. It was broken. And not even physically broken -- it still moved and acted normally. But every time I pressed it once, it spaced twice. "Maybe it's a piece of dust," the Genius had offered. The previous times I'd been to the Apple Store for the same computer with the same problem -- a misbehaving keyboard -- Geniuses had said to me these exact same nonchalant words, and I had been stunned into silence, the first time because it seemed so improbable to blame such a core problem on such a small thing, and the second time because I couldn't believe the first time I was hearing this line that it was not a fluke. But this time, the third time, I was ready. "Hold on," I said. "If a single piece of dust lays the whole computer out, don't you think that's kind of a problem?"

13 of 529 comments (clear)

  1. Re:frist by barbariccow · · Score: 5, Funny

    Sorry about that. There was a piece of dust in my "i" key which caused a 1/20ms delay in processing.

  2. wrong by Anonymous Coward · · Score: 5, Funny

    You were probably holding it wrong and let the dust in.

    1. Re:wrong by AvitarX · · Score: 5, Interesting

      I actually had a computer that would exhibit odd behavior, somewhat based on positioning.

      I opened it up to change some RAM out of hopes it would be an inexpensive fix.

      Ended up that is was a screw rolling around shorting stuff out (I found the loose screw), bigger than dust, but seems possible based on the symptoms described (your joke is what made me thing of it).

      I'd say more likely a metal shaving that's a little bigger than dust.

      --
      Wow, sent an e-mail as suggested when clicking on "use classic" banner, and got a fast response that addressed my msg
  3. Re:frist by bobdehnhardt · · Score: 5, Funny

    If a single piece of dust can spoil your "First!" post, don't you think that's kind of a problem?

  4. I think I know the problem by nomadic · · Score: 5, Funny

    Mac laptops are designed for a very specific operating environment -- sitting in a coffee shop and "working on your screenplay" while desperately hoping the cute hipster girl at the next table over asks you what you're working on, so you can casually mention your screenplay. You probably weren't doing that, thus it's your fault.

  5. I haven't had _that_ problem... by mellon · · Score: 5, Insightful

    But holy crap, the touch-bar is a bad bit of UI design. I'm constantly accidentally triggering it. When I'm typing it offers spelling tweaks, so if my finger grazes the touchbar I wind up changing the word I typed unintentionally. I hit the escape (or cancel) button frequently. It's a nightmare. I was curious to try it, but now I wish there was some way I could switch back.

  6. I know your problem. by argStyopa · · Score: 5, Insightful

    The audacity of Apple giving some minimum-wage tech schlub the title of "Genius" says *everything* about Apple, its branding, and the customers it serves.

    --
    -Styopa
  7. tl;dr version by painandgreed · · Score: 5, Funny

    Man who apparently breaks the keyboards on all the Mac Book Pros that he has ever owned is upset that all three times he has taken his new Mac Book pro into the Apple Store, the people there have offered him the same solution.

    BUY MACALLAN WHISKEY

    Finally, on the third trip, he allows them to fix the issue and bitches that it is a more involved process now than when he broke the keyboards on his previous versions.

    BUY MACALLAN WHISKEY

  8. RIP Thinkpad by monkeyxpress · · Score: 5, Informative

    Sometime around 2005, I bought my first Thinkpad - second hand because they were pretty expensive machines - from a guy who had bought it overseas. I used it everyday as my work/home machine for about three years including travelling all over the world and taking it out on various work sites.

    One day, the left shift key on the worn-smooth keyboard fell off. The clip had worked its way lose and the key no longer had a proper detent. I thought I had had a pretty good run with the thing, but figured I'd see what a spare part would cost. To my amazement, the machine was still under IBM's global warranty. I rang them up on the toll free number, gave them the serial number, and asked if the keyboard was still covered. They said the parts were, but not labour, and asked if I would be able to change the keyboard myself. About 3 days later a new keyboard was couriered to me. I screwed it into place and got another year of use out of it before it just became too slow.

    I guess you payed for it in the price back then, but that is how you do customer service.

  9. Bouncy-Bouncy—debouncy by Eric+Stratton · · Score: 5, Informative

    "Key bounce error".

    When you depress a key, any key, the contacts do not perfectly connect; they bounce. Electrical engineers fight key bounce error — basically by trial and error — with debounce by adjusting the computer to read the key input then wait. If there are other bounces within a few milliseconds, they are ignored. Then the computer starts looking for keyboard inputs, again.

    When keys go bad— one way that keys go bad is the contacts don't contact-and-release as quickly as expected, and, the computer reads a second key input.

    That's why, on some keyboards, the "space bar" goes bad, or the 'E' or the "T" or "A" or "O" or "N"...

    "Bouncing is the tendency of any two metal contacts in an electronic device to generate multiple signals as the contacts close or open; debouncing is any kind of hardware device or software that ensures that only a single signal will be acted upon for a single opening or closing of a contact."

  10. Re:A sign of times by fisted · · Score: 5, Insightful

    Science says "there was a point in time when nothing existed, and then everything existed."

    No scientist in their right mind would say that, since by the standard model, time itself was created with the big bang, so there was never "a point in time" at which nothing existed. It doesn't make sense to ask for the "before". So please check your statements, especially when you're trying to speak for science.

    Now, the main difference in this matter between science and religion appears to be that religion actually sees it the way you described, i.e. "at some point nothing (except time itself) existed, then some intelligence appeared and created everything else", while science goes the "we don't know, we can't fundamentally find out, therefore speculating in this direction means leaving the bounds of science". There's a slim hope that once we have the right model, going back to t=0 and looking at what's going on COULD provide us with some understanding about how the big bang came to be in ways that we can't anticipate yet.

    Either way, pretty big difference, if you ask me.

  11. Re:A sign of times by Immerman · · Score: 5, Funny

    Yeah. Genesis just implies it happened about 14 billion years more recently. If you're willing to accept the bible as period-appropriate ancient fairytales constructed to convey deeper spiritual truths, rather than as a literal record of events, then yeah, there are a *lot* fewer conflicts. Unfortunately that interpretation also tends to rob the clergy of much of their political power, and so you don't see it expressed much within organized religion.

    Also, incidentally, there are some theories that assert nothing is still all that exists in aggregate - it's just been divided up in such a way that the pieces no longer cancel out. As a gross oversimplification: gravitational potential energy is all negative - we only see gravitational "holes" that things fall towards, not "hills" that they fall away from. And the positive mass-energy of the "stuff" creating the "holes" would perfectly cancel out the negative energy created by the "hole" itself. Shove the entire universe - space, time, mass, and energy, into a sufficiently powerful blender and hit "frappe", and the whole of it will combine back into non-existence.

    --
    --- Most topics have many sides worth arguing, allow me to take one opposite you.
  12. S-Drive by cstacy · · Score: 5, Funny

    It's not dust; it's spores that have "contaminated" the keyboard enclosure.

    You see, spores (such as from Psilocybe cubensis) are the basis of the universe.
    They are everywhere, sometimes manifested in our physical plane, but always existing
    everywhere on the mycoplane of Space. At the lowest level, biology is physics, and
    physics recapitulates biology -- they are the same thing. It's all quantum, you see.

    Your problem is that you've got a stuck spore. You need to energize it properly,
    and it will instantly transmit (quantum spore teleport) the key's signal to any part
    of the UNICODE. Your brain will function as the quantum sentience that directs
    the action, so that instead of a SPACE, you'll get the correct symbol pressed.

    (This is related to why sometimes electronics gear that has not been stored
    properly for a while will spew out "dust" when you fire it up, or why sometimes
    it seems like there are dead cockroaches or mouse turds inside the box.)

    SOLUTION:

    The Genius Bar is actually stocked with dehydrated tardigrades.
    If the moisture (liquid spill incursion) sensor in your Mac has not been triggered,
    an Apple representative can insert a tardigrade into your machine along with an
    eyedropper of water. Using horizontal DNS zone transfer (I think that's what it's
    called; something to do with binding, anyway) the tardigrade will interact with
    and energize the spore, curing your SPACE key bounce problem. This is known as
    a "key de-bounce" procedure. If your tech doesn't seem to know all this just
    have him look it up in the knowledge base; it's standard.

    Just make sure he doesn't hold the tardigrade wrong, or your laptop will
    start spinning and twisting, ad the end result will not be pretty.

    I paid $6 to learn all this, by the way.