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Emotion Recognition Systems Could Be Used In Job Interviews (techtarget.com)

dcblogs writes: Emotion recognition software identifies micro-expressions through video analysis. These are expressions that may be as fast as 1/25 of a second and invisible to the human eye, but a close analysis of video can detect them. These systems are being used in marketing research, but some employers may be interested in using them to assess job candidates.

Vendors claim these systems can be used to develop a personality profile and discover a good cultural fit. The technology raises concerns, illustrated earlier this year who showed that face-reading technology could use photographs to determine sexual orientation with a high degree of accuracy.

One company has already added face recognition into their iPad-based time clock, which the company's CEO thinks could be adapted to also detect an employee's mood when they're clocking out. Yet even he has his reservations. While he thinks it could provide more accurate feedback from employees, he also admits that "There's something very Big Brother about it."

23 of 145 comments (clear)

  1. Finally! by nospam007 · · Score: 3, Funny

    A real use for those Botox injections.

    1. Re:Finally! by Anonymous Coward · · Score: 2, Funny

      A real use for those Botox injections.

      Hey, be nice!

      It's the only thing Nancy Pelosi has ever been ahead of the curve on that didn't cost US citizens money or freedom!

  2. Even more psychopaths in corporations, then by blind+biker · · Score: 4, Insightful

    One thing psychopaths are great at, is simulating emotions. The rest of us get nervous and stumble under certain pressures. Not psychopaths. They will have an even greater advantage if such software is utilized for recruiting.

    --
    "The agriculture ministry is not in charge of Gundam" - Japanese ministry official.
    1. Re:Even more psychopaths in corporations, then by Anonymous Coward · · Score: 2, Interesting

      The company I work for has a psychopath as a CEO/President.

      Besides me hating being in the same room as him (that fake smile, that he points out any sign of weakness or simple guffaws like dropping something on the floor or having a food intolerance, and he specifically draws out shy people to put them on the spot). Oh, and I suppose he performed accounting tricks to overvalue the company when it changed equity group hands.

      Naturally the new equity owners want these impossible profit margins, something about a "bank covenant". Now the employees are all paying dearly for it with a hiring freeze on even replacement positions, no raises let alone any bonuses, zero dollars to be spent on R&D, and no office improvements or maintenance unless absolutely trivial like light bulbs.

      Oh, and he overpays his dark triad sales buddies. The get a base salary of like $80K, plus almost 16% commission on sales. One machine $750K * 16% = $120K !!! And I'm like, do you want to shave a percent off of that to help the company out? I was laughed at.

    2. Re:Even more psychopaths in corporations, then by Billly+Gates · · Score: 2

      No kidding.

      I just got turned down from a job failing a background check. It turns out I worked for a project with CompuCom 6 years ago but totally forget another headhunter brought me in. So the name of the 2 contracting companies got reversed ... and I was off by 2 months since it was awhile back.

      The employer assumed I lied for 2 years on 2 different occasions. It pissed me off as when I got the offer before it was rescinded I turned down 2 other employers and waiting for over a month.

      To make matters worse I just turned 40 and now am denied unemployment benefits because I turned down work! ... blowing off some steam here.

      HR needs to realize people are not perfect and not to assume anyone over 30, who has a medical bankruptcy or delinquency (I was injured at work in a previous job and it's still on my credit report), a mom who God forbid wants to take care of her new kid until preschool, or someone who once had a DUI after a New Years Eve party are not unemployable losers.

      I wish I got into the software development side of things as employers don't care about these things for the listed stuff above. But for system administration and support work you can be kicked out of your field for any of the offenses above.

      This is just another way to weed people out. What companies fail to realize is employment is a two way street. If you demand everyone sit around and beg to be hired and wait for 40 days for an answer and be treated like this then do not surprised if we turn down the job offers and work for someone else. I have learned a few lessons in this and one of them is if I ever owned a company or were a manager I may hire people with ... gasp ... gaps on their resume if it is a good reason (jail obviously not) as I would have tremendous negotiating power over and can get someone grateful to have a job and has years of experience all thanks to how they are treated by the bigger companies who demand perfection.

    3. Re:Even more psychopaths in corporations, then by PPH · · Score: 2

      they'd see that someone wasn't matching up with the normal baseline

      Maybe not. That's what makes psychopaths very difficult to detect in day to day interactions. They are very good at matching up with normal baselines. It's one reason they are difficult to catch with lie detectors.

      The question is whether micro-expressions go beyond the characteristics measured by lie detectors in that even a psychopath can't control them. There are tricks that normal people can be trained to fool the machines. Such as messing with the baseline b.p. heart rate and respiration. But that is pretty easy to detect. And that's not how psychopaths beat lie detectors. They do so by basically convincing themselves that there is nothing wrong with giving an incorrect answer or misleading an interviewer. And so there is no negative emotion attached to the act that would trigger a physiological response.

      --
      Have gnu, will travel.
    4. Re:Even more psychopaths in corporations, then by ShanghaiBill · · Score: 4, Insightful

      The company I work for has a psychopath as a CEO/President.

      Just because you don't like the guy doesn't mean he isn't an effective CEO. Being effective is not the same as being popular.

      Psychopaths often make better leaders because they can ignore the emotions, look at the big picture, and make clear utilitarian decisions. This is especially true for military leadership, where a callous and aggressive push for victory will often result in far fewer casualties than cautious dithering.

  3. I Love A Little Voight-Kampff In A Job Interview by dryriver · · Score: 5, Insightful

    Interviewer: You are in a desert. You: Ok. Interviewer: Bill Gates is also there. He's torturing a little turtle. You: Ok. Interviewer: What do you do? You: I help Bill Gates torture the turtle. Interviewer: Welcome to Microsoft!

    --
    Why did the chicken cross the road? Because Elon Musk put an AI chip in its head.
  4. Clocking out? by Rick+Zeman · · Score: 5, Informative

    "One company has already added face recognition into their iPad-based time clock, which the company's CEO thinks could be adapted to also detect an employee's mood when they're clocking out"

    Shouldn't they be a bit more concerned about their mood while clocking in?

  5. Re: I Love A Little Voight-Kampff In A Job Intervi by Anonymous Coward · · Score: 5, Funny

    Oh, so close! The correct answer was "roll onto your back and let Bill torture you when he's ready"

  6. what's a tortoise? by guygo · · Score: 3, Insightful

    "You're in a desert, walking along in the sand when all of a sudden you look down and see a tortoise. It's crawling toward you..."

  7. Re:Fake it til Big Brother realizes its fake! by postbigbang · · Score: 3, Insightful

    There used to be a box, sold sometimes in kit form, that detected micro-tremors in your voice. Some believe that the microtremors, mostly sub-audible, were a sign of deception. There were phone-attachments for them, too. It didn't even take a computer to detect these tremors, or for the device to be thought of as a lie detector.

    This was thirty years ago. This is nothing new. Facial recognition is the same way-- finding twitching muscles could be a toothache or a rebuke. Pick one.

    --
    ---- Teach Peace. It's Cheaper Than War.
  8. Re:Fake it til Big Brother realizes its fake! by gtall · · Score: 4, Insightful

    Sound's like a management wet dream. I have a better idea, we put management through one of these detectors every morning. If their attitude isn't one of helpfulness to employees, they get sent home with no pay for the day. We'll test them regularly through the day as well just to make sure the attitude is constant.

  9. Re:Fake it til Big Brother realizes its fake! by postbigbang · · Score: 2

    You mean 1984 is here?

    Why bother when you can buy a prospective candidate's browser history, and typify him/her/whatever against various desirable/undesirable profiles/? Why not have a bot do it and save yourself time?

    "Siri/Cortana/Alexa, dig up the dirt on social security #504-22-5555. Map profile against StockDesirable#11442. Grade. Display."

    --
    ---- Teach Peace. It's Cheaper Than War.
  10. "Hire-Vue" does this by Dr.Dubious+DDQ · · Score: 4, Interesting
    I applied for an awesome-sounding "general-purpose nerd" job (i.e. "handle all the IT and helpdesk stuff for a small-mid-sized company") for a local company, their HR executive sent me a link to do one of these one-way online improvisational-acting interviews through "Hire-Vue" (they present you, one at a time, with around 5-10 of those now-standard screening-questions, e.g. "What do you know about this company?" or "How would you describe the color yellow to someone who was blind?", etc., then you get 30 seconds to think about the question, then 3 minutes to answer it on video. No advance warning of what the questions might be, nor do you get to re-take.). Then afterwards you get a typical automated "someone will contact you if Hire-Vue decides you're good enough at doing whatever the heck Hire-Vue's algorithms are looking for in your face and voice" email and wait. Unless HR is kind enough to tell you (probably not), you'll never have any idea how you did, and will have a difficult time ever getting better at it without that feedback.

    Hire-Vue's schtick seems to be that their mysterious proprietary algorithm does magical "machine learning" analysis of your face and voice in the video answers it took, then it generates a magical "insight score" to tell the HR people whether or not you suck, along with how "confident" and "enthusiastic" and who knows how many other attributes Hire-Vue thinks it can detect (seems to also be special proprietary information, so I don't even really know what it was looking for.) I expect most people get marked down for not making "eye contact" with the webcam (rather than looking at the "person" - i.e. your own live video - on the screen like a normal human being.)

    I will say that the process was more fun than I expected, but I'm not at all confident that Hire-Vue's robot won't sabotage my attempt to find gainful employment.

    Also note that this format just coincidentally makes it easy to conveniently get an idea of whether you're "old", what your racial background and gender may be, etc., so if they are so inclined, HR can conveniently throw out your application if there's something there that they don't feel like talking to.

    It's only been a week, so no idea yet how it went. Job-hunting these days is itself one of the worst jobs right now.

    1. Re:"Hire-Vue" does this by HornWumpus · · Score: 3, Informative

      There have been interviews where about a half hour in, I decided I would rather starve than work there.

      After that, it was all about fucking with them. Times already wasted, might as well make something of it.

      --
      John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
  11. Voigt-Kampff machine by VeryFluffyBunny · · Score: 2

    "Capillary dilation of the so-called blush response? Fluctuation of the pupil? Involuntary dilation of the iris?" - Dr. Eldon Tyrell, Blade Runner

    --
    Debate is a form of harassment. Do not question my truth.
  12. Re:yeay. by Scarletdown · · Score: 3, Insightful

    I may only be 50 (or will be the 20th of next month), but even I can remember when the biggest qualifications for getting hired were a desire to work and either an aptitude for the job or willingness to be quickly trained and brought up to speed for the tasks.

    --
    This space unintentionally left blank.
  13. Summary Report by Tablizer · · Score: 5, Funny

    Candidate 1: Nervous

    Candidate 2: Nervous

    Candidate 3: Nervous

    Candidate 4: Calm, but high

  14. As if job interview didn't suck hard enough ... by Anonymous Coward · · Score: 2, Informative

    Seriously, make it easier to get people hired not harder.

  15. Re: Awesome by Anonymous Coward · · Score: 2, Insightful

    I think this shit is hilarious. It's almost like a contest how much humiliating bullshit will people go through to work at these so-called "prestigious" companies.

    Personally I would not want to be surrounded by people who eagerly pass these "tests", and I'm okay with the fact that these jobs are not for me.

  16. Excellent! by J-1000 · · Score: 2

    One more way for me to filter out bad potential employers.

  17. Marketing hype? by Tony+Isaac · · Score: 3, Informative

    Different people express emotions differently. That's why it's so hard to guess what someone is feeling.

    For example, for some people, pausing before responding to a question means they don't know the answer, for others, it means that the person is carefully considering the nuances of a response.

    In order to properly understand expressions, context is key. This is true of understanding spoken language as well. Computers are getting pretty good at understanding spoken language, but certainly not better than humans themselves. My guess is that this will be true of understanding emotions for some time.

    All this leads me to believe that this is, at least in part, marketing hype.