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Google Maps No Longer Lets You Post Negative Reviews About Your Crappy Job (gizmodo.com.au)

From a report: Google has updated its Maps policies to ban certain business reviews left by former employees. In a new section of the Google Maps "User Contributed Content Policy," Google now labels reviews "about a current or former employment experience" as a "conflict of interest." Originally, only current employees were barred under the policy. The new rules, quoted below, went into effect on December 14.

31 of 192 comments (clear)

  1. Why would you do that? by ThunderBird89 · · Score: 3, Interesting

    Why would you publicly defame current or former employers? Not only is it rude, it's not graceful nor professional in any way to burn bridges on exit.

    --
    Hyperbole: I use it liberally!
    1. Re:Why would you do that? by magusxxx · · Score: 5, Insightful

      It's also rude to mistreat your employees. Or require them to look the other way where the law is concerned. That's why it's good to have websites like Glassdoor.

      And isn't it funny how when an employee has a complaint upon leaving a company its called 'burning their bridges.'

      Yet when upper level employees have a complaint upon leaving a company it's called 'managerial differences.'

      --
      Care killed the cat, but satisfaction brought it back.
    2. Re:Why would you do that? by Anonymous Coward · · Score: 5, Insightful

      Why would you publicly defame current or former employers? Not only is it rude, it's not graceful nor professional in any way to burn bridges on exit.

      It's also rude to mistreat your employees. Or require them to look the other way where the law is concerned. That's why it's good to have websites like Glassdoor.

      And isn't it funny how when an employee has a complaint upon leaving a company its called 'burning their bridges.'

      Yet when upper level employees have a complaint upon leaving a company it's called 'managerial differences.'

      I think you will find that mistreatment is part and parcel of being profitable and as such employee mistreatment by companies is highly commendable. It’s only organizing workers to defend against abuse that is neither graceful nor profssional in any way which is why many employers would like nothing more than ban labour organization and collective bargaining by law.

    3. Re:Why would you do that? by sg_oneill · · Score: 5, Insightful

      Well its not always defamatory, sometimes the former employer are just terrible, and thats why you left.

      But sometimes.... We had a recent issue where a very senior employee left to start at another company, all good and fine, and then started spamming reviews of our apps with absolute nonsense, and he knows it would be nonsense because he was on the design team. It was baffling, we thought he left on good terms, but apparently he had something bottled up.

      Shame he never told us what was irking him while he was here. We could have sorted it. It wasnt like the guy was shy when he had something he didnt like.

      So I get googles position here. It IS a conflict of interest.

      --
      Excuse the Unicode crap in my posts. That's an apostrophe, and slashdot is busted.
    4. Re:Why would you do that? by Freischutz · · Score: 2

      Why would you publicly defame current or former employers?

      Ooh, I don't know, would you appreciate being informed by a former employee that the restaurant you are about to eat at scrapes the rice out of the bowls and off the dishes that come off the cleared tables, washes the stuff in a sieve, makes fried rice out of it and sells it back to the next customer? Or that they take any meat left over on the dishes, dice it up, store it in the fridge and cook a stew out of it once a week? Daily special, our own spicy stew recipe (extra spicy to mask the old meat taste) ... YUMMY! Or maybe you'd appreciate knowing that there are roaches in the kitchen? Because a surprising number of restaurants do these things, and quite a few of them are regularly reprimanded for recurring roach infestations due to lacking hygiene, which is why I normally only eat at places where I can see the food being prepared. The interesting thing is that this kind of behaviour is not necessarily most common in budget restaurants. When I was working my way through college I saw this sort of thing going on to varying degrees of outrageousness in a couple of pretty high priced establishments while some of the cheaper places were models of cleanliness and professionalism.

    5. Re:Why would you do that? by Anonymous Coward · · Score: 5, Insightful

      Capitalism is adversarial by nature. The company would benefit the most by destroying all competition, paying their workers next to nothing and selling their stuff at exorbiant prices. The workers would benefit the most by being paid a lot and not having to work. Society benefits by a power balance in these relationships, but nobody maintaining this balance actually want it to be where it is. And competition wastes collossal amounts of resources by making people who could've worked together work to one-up one another instead.
      The basis for capitalism is not that it is the theoretically most optimal system. What it does is to try and leverage and/or work around quirks of human psychology in order to do useful work. It does so reasonably well, but it fails to put value on some of the most valuable things in humanity, such as bringing up a child well, helping the helpless, or use natural resources carefully. The tragedy of the commons is one of the many failure modes of capitalism.

    6. Re:Why would you do that? by Solandri · · Score: 5, Informative

      Just to give a window into what it's like from the other side, when I was managing a company with 60 employees, we had to fire one of them. He was head of his department and we were pretty sure he was embezzling (his replacement eventually confirmed this when he went through a half year of purchase orders and compared to what was in inventory). About a month later I got a phone call from the company he'd applied for a job at - he had given me as a reference.

      I wasn't sure what I was allowed to say so gave the excuse that I was way too busy and could they please call back the next day. We had unlimited phone access to employment lawyers as part of our employment liability insurance, so I called them up and explained the situation. They told me flat out that unless we had rock-solid proof he was embezzling, under no circumstances should I state that as the reason we had let him go. I couldn't mention any of our suspicions or circumstantial evidence either. We couldn't (or shouldn't) mention any negatives in his reference unless we had documentation on file to back it up (like signed formal reprimands - I had always wondered why we had to have 2 other people in the room with the employee when we gave a reprimand, and why the employee was required to sign them).

      The next day when they called back I had to water down our experience with him as "he didn't fit well with the company." I stammered and hesitated while saying it, and I think I succeeded in getting the message across that there was a lot more to it than that but I wasn't legally allowed to say it. I understand now why there's an art to double entendres and backhanded compliments when it comes to job references.

      So the distinguishing factor isn't low-level vs high-level employee. It's "differences" when it's on the record and the company doesn't have rock-solid proof (i.e. they could be sued for libel or slander). It's "burning bridges" when it's off the record or the company has rock-solid proof. High-level employees just get the "differences" explanation more often because they're better at covering their butts than low-level employees.

    7. Re:Why would you do that? by DutchSter · · Score: 5, Informative

      My favorite reference seeking question is "would you hire them back?" When the answer is "no", how it is said does speak volumes.

      No need for any more details than that. Although I will say that while many companies do take the tight lipped approach there are also many that will talk your ear off for an hour if you let them.

    8. Re: Why would you do that? by Antique+Geekmeister · · Score: 2, Interesting

      > Abusive employers are the unprofessional ones.

      I agree with you that they are a problem, and a dangerous one. Exposing them can be a public service. The idea that moral or ethical behavior is "unprofessional" is a confusing one. There is a great deal of behavior in the workplace that is very "professional" in the sense of lowering expenses or improving profit, benefiting that "profit" root word in "professional", but are nonetheless unethical or illegal. This includes refusal to hire the disabled, refusal to hire young women who many become pregnant, hiring hundreds of 36-hour workweek part-time employees to avoid providing full-time benefits, firing employees just before retirement to avoid pensions, etc.

      If I may, I'd like to encourage separation of the idea of "ethical" from "professional". I'm afraid it's been a common theory among my younger, libertarian leaning acquaintances that the "silent hand" of market forces will correct moral or ethical issues automatically. I've had some difficulty walking them through examples of market forces _encouraging_ abuse. The idea that abuse is built into the fabric of certain markets has been difficult to convey.

    9. Re:Why would you do that? by JackieBrown · · Score: 2

      Or require them to look the other way where the law is concerned.

      Agreed. Not sure google maps is the right avenue for that though.

      I'm also not sure how much I would admit to knowing about illegal activities online on google maps (or elsewhere) unless I also reported them to the authorities. And if I did report it, those authorities would probably not want me posting information about a possible case online.

    10. Re:Why would you do that? by mjwx · · Score: 3, Informative

      Why would you publicly defame current or former employers? Not only is it rude, it's not graceful nor professional in any way to burn bridges on exit.

      Usually it's because the employer did not handle your exit in any manner that could be remotely considered graceful or professional.

      I left my last employer under such circumstances, I also managed to create enough problems that they ended up giving me 3 months of "gardening leave" in order to avoid a suit. That was one of two unwritten agreements between us, the other would be that they wouldn't give me a negative reference and I wouldn't slag off the company (which was struggling to find staff as it was).

      I have nothing kind to say about that company, in fact I consider joining it the biggest mistake of my life, staying there the second biggest. However I'd only tell someone the company and the details in person.

      It is a perfectly natural response to want some revenge on someone (or some company) that you feel has wronged you. Even though Google Maps no longer allows it (their house, their rules) there are plenty of options like Glassdoor, various social media, your own website.

      --
      Calling someone a "hater" only means you can not rationally rebut their argument.
    11. Re:Why would you do that? by b0s0z0ku · · Score: 2

      (1) You don't care, having switched professions entirely
      (2) The employer is doing something dangerous to the public -- e.g. a restaurant selling food that isn't fresh
      (3) You were treated badly (denied vacation time, asked to work much longer hours than contractually obligated) and want to warn other potential employees.

      Employers aren't your betters that you should cringe and bow before them, thanking them for every mistreatment. They're subject to and deserving of criticism, same as any other entity.

    12. Re:Why would you do that? by argStyopa · · Score: 3, Funny

      "I can't tell you the reasons he was fired, just that there were about 250,000 of them."

      --
      -Styopa
    13. Re:Why would you do that? by JohnFen · · Score: 2

      Companies are also on legal safe ground stating whether or not the ex-employee is eligible for rehire.

  2. You need to ask? by thesupraman · · Score: 4, Insightful

    So, just to check here...

    Are you saying you think the unwashed masses are graceful and/or professional?
    That they have any consideration for future repercussions to their actions?
    That they are capable of even remembering that they did this a week later?
    You think that acting sensibly would be more important than the 5 minutes of 'fame' they felt they would get from posting some stupid troll-rant the moment they left a job?

    Interesting...
    Want to buy a bridge?

    1. Re:You need to ask? by ThunderBird89 · · Score: 2

      So, just to check here...

      Are you saying you think the unwashed masses are graceful and/or professional?

      They should be.

      That they have any consideration for future repercussions to their actions?

      They should, if they don't, they shouldn't blame prospective employers if they don't want to hire hostile, toxic people.

      That they are capable of even remembering that they did this a week later?

      That is wholly irrelevant to the question, I think. But if you think otherwise, please do expand on your point.

      You think that acting sensibly would be more important than the 5 minutes of 'fame' they felt they would get from posting some stupid troll-rant the moment they left a job?

      That would hardly be "fame", correct. I think it's more therapeutic to type up the rant, take a deep breath, and hit Ctrl+A, Delete. That usually helps for me when I have some pent up frustration.

      Interesting...
      Want to buy a bridge?

      No thanks, I'm a Titan pilot, I make my own bridges :) (EVE Online)

      Seriously, though, I'm not trolling. I actually do think everyone should strive to be professional relating to their job. Probably the result of me having read through Clean Coder.

      --
      Hyperbole: I use it liberally!
    2. Re:You need to ask? by dgatwood · · Score: 2

      Are you saying you think the unwashed masses are graceful and/or professional?

      Of course not. Part of being professional while working at a restaurant is remembering to wash. The health department is pretty strict about that. No wonder they got fired. :-D

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

  3. Gee, this should work out well by hyades1 · · Score: 3, Insightful

    So which would be a better solution, come up with a fake on-line ID and use that to comment on an abusive former employer, or just have a friend do it for you?

    Decisions, decisions...

    --
    I've calculated my velocity with such exquisite precision that I have no idea where I am.
  4. Re:Google Maps reviews by Krishnoid · · Score: 4, Funny

    Then there are the absurd reviews, like a hotel where somebody reports that EVERYBODY was rude to her during the entire 2 week stay and there were human feces piled on the bed all the way up to the ceiling and cockroaches crawling everywhere and the food was all spoiled causing diners to vomit over every table at every meal and on and on. I guess they think they will scare away business with this claptrap. Same thing happens on the positive side.

    I was at that hotel once! One odd thing is that that all the staff had red skin and horns. A lot of them had some pretty styling goatees and what looked like hooves. I'm guessing it was run by hipsters or furries?

  5. Re:Only double-good speak allowed by ShanghaiBill · · Score: 5, Insightful

    Another way that google exerts control over the sheep every day and every way.

    Perhaps. But a map app really isn't an appropriate forum for bitching from disgruntled ex-employees. Nobody using a map is looking for crap like that.

  6. Re: Thanks Trump by mwvdlee · · Score: 2, Funny

    I honestly don't know whether parent or GP (or both) were being serious or sarcastic.

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  7. Re: Thanks Trump by stealth_finger · · Score: 3, Informative

    Your post is still there, at the top, for all to see, so shut the fuck up moaning.

    --
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  8. Unions CAN work by Bruce66423 · · Score: 4, Interesting

    They work best when they enable the outcome that is best for the business in the circumstances. Thus achieving pay rises for employees who would otherwise migrate to other companies is good, ensuring information gets from the shop floor to senior management without being spun by middle managers is good, stopping bullying and harrassment is good, and helping members through short term crises so they don't leave the company for no good reason is good.

    Yes, as with any institution they can become captured by people with a far more unhelpful agenda. I write as a former union rep recognised by my employer as such. I helped achieve some of the above, and saw how the wider union achieved most of them. Yet I came from a background that was heavily anti-union as having been victims of the union abuse of power in the UK during the 1970s.

  9. Everything is true on the internet by sjbe · · Score: 2

    Abusive employers need to be outed in all possible venues, maps are an excellent place to warn interviewees.

    So we should believe everything some random pissed off person of unknown mental stability writes on the internet with no context or rebuttal? Good plan. [/sarcasm]

    Top tip: Just because some person you do not know anything about claims an employer was mean to them on the internet does not automatically make it true.

    1. Re:Everything is true on the internet by JohnFen · · Score: 2

      So we should believe everything some random pissed off person of unknown mental stability writes on the internet with no context or rebuttal?

      Nope, just like we shouldn't believe a single positive review. Individual reviews mean nothing. What you want to see is what the gist of all the reviews are.

  10. Just hurting yourself by sjbe · · Score: 2, Insightful

    Abusive employers are the unprofessional ones. It is a public service to expose them.

    No it really isn't. Here's how this plays out. Even if an employer is genuinely terrible your rant about them is NOT going to "expose" them or make any difference at all. What will happen is people who read it are mostly going to think you are an irrational jerk who got fired for cause and is salty about it. (which is probably true) Future prospective employers who read it will conclude "this is a person who may be willing to bash us publicly - we should hire someone else". The company will not be impacted in any meaningful way and you might be hurting yourself in the process. Even if you have a genuine gripe and they are actually the worst company ever it's still an objectively stupid thing to do and will almost certainly accomplish nothing useful. Quite possibly it will even be counterproductive.

    If you want to bring attention to a shitty employer there are FAR more effective tactics to use then an emotional and probably irrational rant on google maps.

    Power and money grubbing scum are not deserving of your imagined "professionalism", you have Stockholm syndrome.

    Pretending that you are saving the world by posting a negative review on google maps about a company that fired you is delusional.

  11. Re:Only double-good speak allowed by Anonymous Coward · · Score: 2, Interesting

    Then why are positive reviews still allowed?

    It seems there's a trend in general to get rid of negative reviews: Yelp allowing you remove them, Google banning them, Amazon purging them, etc. Negative reviews hinder profits so they've got to go.

  12. Re:Google Maps reviews by PrimaryConsult · · Score: 2

    I like the reviews for railroad bridges and other infrastructure. 5/5 would interlock again!

    And for government offices - apparently the state tax department makes the best tacos.

  13. Re:Only double-good speak allowed by easyTree · · Score: 2

    Then why are positive reviews still allowed?

    Because it's a conflict of interest to allow negative reviews. Business owners represent a greater concentration of capital than employees and therefore are the most likely to be customers, from the perspective of a business offering online services?

  14. Re: Thanks Trump by Geoffrey.landis · · Score: 2

    The fact that you can't tell that this is satire shows how much of a filter-bubble you live in.

    No, Poe's law actually works both ways.

    --
    http://www.geoffreylandis.com
  15. Re: Thanks Trump by jnork · · Score: 2

    OK, first: Censorship is action by the government or other ruling body (e.g. church) that limits or prevents your ability to express yourself. It's not you being butthurt because people disagree with you. You can't just re-define a word to mean whatever supports your argument and then claim that you won the argument. ...Actually, you can. It's a form of free expression. But people like me are going to roll their eyes, point and laugh when you do it.

    Second, your comment is there for all to see. It has merely been modded down. It was modded down by people who used their mod points to express their opinions of your post. So you want to freely express yourself but don't want the same for others, apparently. It has nothing to do with the government (or church or other ruling body), it doesn't even have to do with the platform (slashdot, in case you've forgotten), because it was done by other people like you. (Not exactly like you, because they're not suffering rectal/cranial inversion, but other people with the freedom to express their opinions. By modding you down.) So you can't even validly claim that your form of expression has been removed or constrained. (You CAN claim it, ofc., and probably will. See above about forms of free expression regardless of validity. I roll my eyes. I point. I laugh. Hah hah hah!) Your message is still there, and everybody can read it.

    Third, the post was off-topic. It's pretty much a convention that off-topic posts get deleted, modded down, disparaged, or whatever a particular platform's mechanism allows. One of a moderator's jobs is to keep a conversation on-topic. So they're not only freely expressing themselves, they're actually properly doing their jobs. The fact that it was merely downrated and not removed is a testament to slashdot's dedication to freedom of expression.

    As for using censorship to punish: well, that's not what moderation is. I won't say that there aren't people who will punish others for having opinions they disagree with by modding them down, but moderation is a valid process and regardless of their reasons, modding you down was the correct application of the process in this case.

    As for my opinion: I may get modded down for this. If so, I'll accept it with grudging grace, but I won't start shouting about censorship. IHMO you're either a troll or just so self-centered you can't see past the end of your own nose. Hanlon's Razor insists that I pretend you're not a troll, but I think that's more likely.

    'Bye troll!

    --
    Cleverly disguised as a responsible adult.