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Apparently, People Say 'Thank You' To Self-Driving Pizza Delivery Vehicles (technologyreview.com)

An anonymous reader shares a report: Last summer, Ford worked with Domino's Pizza on a test in Ann Arbor, Michigan, where it delivered pizza to randomly chosen customers in a self-driving Ford Fusion hybrid. An operator was inside the car, and a regular human-driven car trailed behind, videotaping the drive. Customers had to approach the car and enter a number on a touch screen on the side of the vehicle to get their pizza. Speaking at CES, the annual consumer electronics show, in Las Vegas this week, Jim Farley, Ford's executive vice president, acknowledged that the idea sounds silly, "but we learned so freaking much," he said. Apparently, most people say "thank you" to the car after getting their pizza.

41 of 261 comments (clear)

  1. Why not? by Opportunist · · Score: 5, Insightful

    "Thank you" doesn't cost you a dime, there is absolutely no drawback at all whatsoever to say "thank you".

    I fail to see the problem.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    1. Re:Why not? by alvinrod · · Score: 5, Funny

      It's actually a future hedge against a robot apocalypse. We want the machines to see that people are nice and courteous, because they're also going to watch videos like this. That poor bastard is going to be first against the wall.

    2. Re:Why not? by Jhon · · Score: 2

      It's not a problem. It wasn't listed as a problem. And in fact, it's a good thing IMO.

      I encourage my kids to say "thank you" to Alexa. It's a good habit to form -- and failing to do so will become a habit -- even when talking to humans who you may encounter during the day.

    3. Re:Why not? by Anonymous Coward · · Score: 5, Insightful

      I fail to see the problem.

      Not so much a problem as a quirk of humans .. the thank you is reflexive. Thanking a machine is hilarious.

      We have this problem in Canada lot, where "sorry" and "thank you" are pretty much ingrained to the point of comedy ... you bump into someone you say "sorry" ... they bump into you, you say "sorry". Canadians can get stuck in doorways trying to let each other go through first, it's kinda hilarious to witness or be the one doing it.

      Thank you gets really funny at times ... a few weeks ago my waitress brought me my beer, I said thank you, she said thank you ... no, you handed me something I asked for, you don't thank me ... I was afraid we'd go into a feedback loop which could only be terminated with a 'sorry'.

      To say 'thank you' to a machine is kind of funny, but it does bode well for humanity. :-P

    4. Re:Why not? by PopeRatzo · · Score: 4, Funny

      I say "thank you" to my fleshlight. Also, I give it cab fare.

      --
      You are welcome on my lawn.
    5. Re:Why not? by MightyYar · · Score: 3, Funny

      Can vouch for this - was using a stall in Canada and everytime you heard a flush, there was an immediate "Thank You!".

      --
      W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
    6. Re:Why not? by JaredOfEuropa · · Score: 2

      Nice. Does Alexa say anything back?

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    7. Re:Why not? by Antique+Geekmeister · · Score: 2

      South Park made this joke, in more detail:

      https://www.youtube.com/watch?...

    8. Re:Why not? by Thelasko · · Score: 2

      I will hypothesize (correction: boneheaded idea) that people currently view pizza delivery as a task that requires human interaction. If pizza delivery robots become ubiquitous, people will stop saying "thank you."

      --
      One of our competitors trademarked the term "hypothesis". From now on, we will call them "boneheaded ideas".
    9. Re:Why not? by Oswald+McWeany · · Score: 4, Funny

      It's not a problem. It wasn't listed as a problem. And in fact, it's a good thing IMO.

      I encourage my kids to say "thank you" to Alexa. It's a good habit to form -- and failing to do so will become a habit -- even when talking to humans who you may encounter during the day.

      I asked Alexa to "Stop" once when an alarm went off.

      "Alexa Stop". She kept going. "Alexa Quit". She kept going. "Alexa please be quiet". She kept going.

      "Alexa shut your gob you ugly cow". She stopped. So now I say that everytime (or a variant of that) every time an alarm goes off. Usually it works. Sometimes doesn't.

      --
      "That's the way to do it" - Punch
    10. Re:Why not? by kqs · · Score: 5, Funny

      Wow that's very opposite America, for sure. Average Americans remind me of a two-year-old because "me first!" is foremost in their minds. It's like they're so insecure, they think that showing a little courtesy and respect is the same thing as kissing ass or showing weakness.

      What's wrong with people acting presidential?

    11. Re: Why not? by nitehawk214 · · Score: 2

      Tell that to Leslie Nielsen.

      --
      I'm a good cook. I'm a fantastic eater. - Steven Brust
    12. Re:Why not? by ShanghaiBill · · Score: 2

      Ok, why is it worth being mentioned?

      It isn't worth being mentioned because there was A HUMAN IN THE CAR. The human was there for safety and monitoring, but was still there, so people were polite and said "thank you".

      If there was no human present, it is unlikely people would express gratitude. How many people "thank" an ATM or a vending machine?

    13. Re:Why not? by nitehawk214 · · Score: 2

      Ghastly, isn’t it?

      --
      I'm a good cook. I'm a fantastic eater. - Steven Brust
    14. Re:Why not? by jellomizer · · Score: 2

      There may also be a factor on where it lies in the uncanny valley curve.
      Cars have a vaguely living like appearance. Headlights for eyes, bumper for a mouth, Grill for the noes, and is in a roughly living like positions. So we have more of a connection to a car, vs an ATM which is just a TV with buttons.

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
    15. Re: Why not? by Jesus+H+Rolle · · Score: 2

      This is dominos. "Delicious" does not apply.

    16. Re:Why not? by Thud457 · · Score: 2

      "You can stop holding it now because I am holding it now, too."
      best of nocontext!

      "Thank You" can also mean "This interaction is completed. Now piss off!"

      --

      the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff

    17. Re:Why not? by ShanghaiBill · · Score: 2

      There may also be a factor on where it lies in the uncanny valley curve.

      I don't think so. If you ask a human to shut your car door, or close the trunk, or turn off the headlights, you will likely thank them for it. But if you use the remote to make the car do these things itself, would you thank it for completing the task? When you arrive home from work, do you say to your car "Thanks for the ride"?

    18. Re:Why not? by Cajun+Hell · · Score: 5, Funny

      how much like the real thing is the flesh light?

      Not very much; it's a total rip off. I tried everything from AAs to Ds in the battery compartment and nothing seemed to make proper contact. I think it was designed for some kind of weird proprietary cell. D cells seemed to work the best, but unless it was just totally defective, the best thing I can say about it, is that it is many fewer lumens. There have been some reports of users somehow getting .. blinded? So maybe its like is actually pretty strong but in IR or UV, beyond vision. If true, I bet those stories are also rooted in confusion about what to put in the battery compartment.

      --
      "Believe me!" -- Donald Trump
    19. Re:Why not? by thegarbz · · Score: 2

      The problem is people saying "thank you" to machines shows that Americans are more empathetic to inanimate objects than their fellow people. :-)

  2. Weather by fluffernutter · · Score: 2

    This should be a lesson on how important human contact is for people. If it was -13F and a blizzard, they would likely be saying something else.

    --
    Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
  3. People personify things all the time... by scatbomb · · Score: 3, Insightful

    I talk to my computer at work all the time, but less thank you's and more "come on!" and "are you kidding me??" Point is, people tend to personify inanimate objects. It's part of how we interpret and interact with our surroundings.

    1. Re:People personify things all the time... by hey! · · Score: 5, Insightful

      There's also breeding, which ingrains conditioned reflexes for interacting with people that carry over to inanimate objects.

      If I stumble into a chair in a dark room, I automatically say "excuse me," not because I think the chair has *feelings*, but because the words come out of me before I have consciously processed the event. That rapidity is no accident: I was trained to say "excuse me" quickly enough that a *person* I bumped into wouldn't have processed the event either. This forestalls any misunderstanding on their part.

      --
      Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
    2. Re:People personify things all the time... by mark-t · · Score: 2

      Me too... although there are usually more expletives on my end.

  4. They are not saying it was a problem by SuperKendall · · Score: 5, Insightful

    The article didn't indicate it was a problem, just that they thought they should react to it somehow (you're welcome!).

    I see a lot of potential to mine cute robot voices and mannerisms from movies, like Johnny Five I think would make a good pizza delivery personality. Or that luggage inspection bot from the Star Tours ride at Disney.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
    1. Re:They are not saying it was a problem by Austerity+Empowers · · Score: 3

      Already reported on is people swearing at Siri (and Alexa, and presumably Cortana if anyone used it). People have talked to their cars for generations now, sometimes naming them ("Come on Betsy, start up").

      But hey click that link and someone can avoid getting a real job.

  5. I say thank you to Alexa by gatkinso · · Score: 5, Insightful

    Just seems polite.

    When true AI emerges, I won't be one of the ones out there claiming they are "just machines."

    --
    I am very small, utmostly microscopic.
  6. Propably figured someone was monitoring .... by QuietLagoon · · Score: 4, Interesting

    If one of those cars delivered pizza to me, I'd say thank you also. I would assume that the transaction is being monitored by a human somewhere, so why not be polite? I'd want the car to be polite to me as well.

  7. "Welcome to Costco" by Thud457 · · Score: 3, Funny

    BAH. Obviously the proper response is " I love you ".

    I mean, Jesus Christ, this robot is bringing you Pizza.
    Also, TIL some terminators play a long game, bringing Mankind down with arteriosclerosis.

    --

    the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff

  8. Styx did it first by Sporkinum · · Score: 4, Funny

    Domo arigato, Mr. Roboto

    --
    "He's lost in a 'floyd hole"
  9. Thanking the person in the car? by wafflemonger · · Score: 5, Insightful

    It says there was someone in the car. Perhaps they were thanking the person in the car?

    1. Re:Thanking the person in the car? by Anonymous Coward · · Score: 2

      Maybe, not being idiots, they understood that there was a person in the car?

      It's the same as calling out "Thank you" to a delivery truck that is driving away, even though you can't see the driver and know the driver can't hear you.

  10. Car Was Occupied by Kunedog · · Score: 2

    Ok, why is it worth being mentioned?

    That's a great question. From TFS:

    An operator was inside the car

    So of course they said thank you . . . unless the operator wasn't visible (like that prank where the guy diguised himself as a car seat), which probably means they reasoned that someone was listening even though the car was completely empty. In that case I ask: were they right or wrong?

    The reporting attempts to imply these customers behaved nonsensically, when all the reported facts show the opposite.

    1. Re:Car Was Occupied by jdschulteis · · Score: 4, Informative
      The operators were not readily visible:

      During the testing phase, an engineer and a driver will be in the car -- but the windows will be heavily tinted so customers can't see them. And both have been instructed not to interact with people at all. Domino's wants to see how well customers deal with coming out and getting their own pie from what is, basically, a pizza ATM built into the car.

    2. Re:Car Was Occupied by Mr+D+from+63 · · Score: 2

      That doesn't mean people don't know there's a person in the car. It doesn't take a brain surgeon.

      Gee , I wonder why they needed to tint those windows?

    3. Re:Car Was Occupied by Areyoukiddingme · · Score: 2

      Heavily tinted windows are illegal. ANY tint on the windshields or front side windows is also illegal. Rear passenger window tinting is legal, but only if it permits over 70% visible light through.

      That varies very widely by jurisdiction. Much heavier tint and front tints are legal in some jurisdictions.

      Also, no person was visible when the window went down. There was a limousine-style opaque divider between the front and rear seat and the pizzas were dispensed by robot from the rear window.

      And lastly, you underestimate the ignorance of people. Plenty of people believed the giant "SELF-DRIVING DELIVERY VEHICLE" sticker on the side of the car.

  11. This is tit-for-tat run amok. by 140Mandak262Jamuna · · Score: 4, Interesting
    One of the most difficult challenge for the Theory of Evolution is the emergence of altruism. (Eye? easily explained, if find someone claiming evolution can no explain eye or flagellum motor you just found a creationist).

    How can evolution, that pits individuals of the species one against another foster anything other than selfishness? The seminal breakthrough came in 1970s and 1980s when it became possible to simulate in a computer model interactions. The well known iterated prisoner's dilemma problem, the tournament of strategies found nice strategies at the correct level of pay off, can create conditions that foster altruism. The most famous and most successful strategy was tit-for-tat (Dont be the first one to be nasty, always be nasty to nasty people and always be nice to nice people, don't be jealous when falling behind in point count, forgive historical slights instantly)

    But tit-for-tat is not a evolutionarily stable strategy. Once it takes hold and drives out all the nasty people, it is no different from "always be nice" strategy. Without punishment and reprisals, mutant nasty players gain an advantage. That is what is happening here, in the West people are so used to being nice to one another, they are nice to even machines.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  12. Re: common courtesy to your servant robot by Anonymous Coward · · Score: 2, Funny

    Or put pineapple on it.

  13. Even More So by Kunedog · · Score: 3, Insightful
    Thank you, that's useful info.

    During the testing phase, an engineer and a driver will be in the car -- but the windows will be heavily tinted so customers can't see them. And both have been instructed not to interact with people at all.

    So with the current facts, it appears absolutely certain that the customers assumed they were talking to (at least) the car's driver (a real human). This looks like a complete non-story.

  14. Nothing new about this by Solandri · · Score: 2

    People applaud at the end of a good movie too, even though nobody who helped make the movie can hear them. (What's more interesting is that I see this behavior in movie theaters, but not when watching at home.)

  15. Thank you signals the end of the transaction by Headw1nd · · Score: 2

    As a Boy Scout many years ago, we were taught when receiving a bladed object from someone, to say 'Thank you" when and only when we had a firm grip on the object, letting the other person know it was safe to let go. In a similar way, for many Americans, "Thank you" signals the end of an interaction. The people are merely informing the car that they had completed the transaction, received the pizza, and had no more need of it anymore. It just do happens that the car isn't capable of making use of that information, but that is likely a temporary condition.