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Hulu, NBC Experience Glitches During Super Bowl Telecast (theverge.com)

Variety reports: NBC's coverage of Super Bowl LII briefly went dark for nearly 30 seconds on Sunday night. NBC released a brief statement attributing the outage to an equipment failure... "We had a brief equipment failure that we quickly resolved," the statement read. "No game action or commercial time were missed." The outage happened during a commercial pause in the action between the New England Patriots and the Philadelphia Eagles.
And anonymous reader shared another story from The Verge: Hulu's live TV subscription service cut off the end of tonight's Super Bowl in some markets during the climactic final moments of the Eagles/Patriots game. Tom Brady was making a last-ditch push down the field in hopes of tying the 41-33 contest when Hulu customers lost all video and audio from NBC and U.S. Bank Stadium. Not everyone experienced the abrupt cutoff, which occurred at approximately 10:00PM ET. But those who did received an error screen before the game's conclusion. Error messages ranged from "no content available" to one that said the game couldn't be shown due to rights restrictions. Complaints immediately surged on Twitter and Reddit... In a tweet, the company said there had been "a technical issue" and said users could restart their Hulu app to restore the game feed.

58 of 98 comments (clear)

  1. 30 seconds of dead time best commercial of game by JoeyRox · · Score: 4, Insightful

    It was a nice reprieve from what was otherwise a pretty underwhelming set of commercials this Super Bowl.

    1. Re:30 seconds of dead time best commercial of game by 6Yankee · · Score: 1

      Where else but America would ads become tradition?

    2. Re:30 seconds of dead time best commercial of game by rickb928 · · Score: 1

      Thank Apple for this.

      As well as smartphone domination, app stores, derivatives, and desktop publishing.

      One out of four is pretty good in life, you know.

      --
      deleting the extra space after periods so i can stay relevant, yeah.
    3. Re:30 seconds of dead time best commercial of game by RogueWarrior65 · · Score: 2

      It was an ad for BLM. Get it? I'll see myself out.

  2. was at party and had to hit info on cable remote t by Joe_Dragon · · Score: 1

    was at an party and had to hit info on cable remote (mini client box at the tv I was viewing at the time) to check and see if it has still up.

  3. the game was good this year! by Joe_Dragon · · Score: 2

    the game was good this year!

    1. Re:the game was good this year! by Ol+Olsoc · · Score: 3, Funny

      the game was good this year!

      It left the Patriots with a deflated feeling though.

      --
      The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
    2. Re:the game was good this year! by Joe_Dragon · · Score: 1

      next time cheat harder

    3. Re:the game was good this year! by Deadstick · · Score: 1

      Glad I'm not the only one who noticed that.

    4. Re:the game was good this year! by 93+Escort+Wagon · · Score: 1

      Toyota also manufactures medical equipment, including prosthetics.

      Yes, I assumed that - but the commercial did not seem to indicate that in the slightest.

      --
      #DeleteChrome
    5. Re:the game was good this year! by 93+Escort+Wagon · · Score: 1

      Using MLK to sell trucks with the tagline "Built to Serve".

      The "service" the truck provides is roughly as relevant to MLK's words as if they'd instead made a commercial featuring clips of Rafael Nadal for 30 seconds followed by the tagline "Built to Serve".

      --
      #DeleteChrome
  4. Re:Pats lost by Anonymous Coward · · Score: 5, Funny

    Does it ever get tiring thinking up ways to shoehorn your Trump-hate into literally everything that ever happens in the world, or as a symptom of your pathological obsession is it a purely subconscious act that requires no noticeable effort on your part?

  5. Super Bowl LII ??? Latin is a dead language. by Futurepower(R) · · Score: 1

    "So, who won the match after Harry fell off his broom?"

    This was before Harry. The evidence is the use of Latin numbers, "Super Bowl LII". Latin has been a dead language since the 1400s.

    1. Re:Super Bowl LII ??? Latin is a dead language. by rickb928 · · Score: 1

      Clearly. And that explains the death of Apple computers at Hogwarts, since they numbered MacOS with Roman numerals.

      Or something like that.

      --
      deleting the extra space after periods so i can stay relevant, yeah.
  6. NBC apps are worthless by iamacat · · Score: 3, Interesting

    Black screen buffering... death happen every half an hour even without Superbowl. Then in the middle of the game, NBC Roku app told me to install NBS Sports, which took time away from interesting moments and showed the rest of the game in blurry resolution AND with more buffering deaths. I don't understand why NFL can't find a more reliable streaming partner for Superbowl. ABC does not seem to have any of these problems.

    1. Re:NBC apps are worthless by Actually,+I+do+RTFA · · Score: 1

      The NFL auctions off the rights. NBC outbids ABC.

      --
      Your ad here. Ask me how!
    2. Re:NBC apps are worthless by AmiMoJo · · Score: 1

      Obviously they pay more, having saved money on bandwidth and servers.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  7. Re:Better than last year by PopeRatzo · · Score: 1

    but was later publicly released by popular demand

    Oh, you sweet summer child.

    --
    You are welcome on my lawn.
  8. Re:Pats lost by Anonymous Coward · · Score: 1

    Brady and Pats management did a pretty good job of tying themselves to Trump with no sports reason to do so. They signed themselves up to be hated for it.

  9. I ended up liking that blank section by Snotnose · · Score: 1

    Today, Superb Owl Sunday, my U-Verse went out about 12:30 PM PST. Game start is 3:30. I spent an hour rebooting things and googling (yeah, I verified my internet was working then used it). Finally the att website said U-Verse was down in my area and hold my panties for a bit. TV came back about 2:30, hour before the game starts.

    That 30 second black screen looked exactly like my TV 3-4 hours earlier. I had visions of rebooting everything (a good 5-10 minute deal) to missing the rest of the game.

  10. Re:Wow by TechyImmigrant · · Score: 2

    The what?

    --
    I should use this sig to advertise my book ISBN-13 : 978-1501515132.
  11. Re:glitch? or something else? by darkain · · Score: 1

    Considering the glitch happened *ON* live cable TV, I don't think that message was successful

  12. Re:Pats lost by sysrammer · · Score: 2

    Does it ever get tiring thinking up ways to shoehorn your Trump-hate into literally everything that ever happens in the world, or as a symptom of your pathological obsession is it a purely subconscious act that requires no noticeable effort on your part?

    I know, it's tiring. Samo with the old Obama hate, I couldn't figure out why any and every topic would be politicized, before that it was Bush hate...etc.

    It appears that hate is recursive.

    --
    His ignorance covered the whole earth like a blanket, and there was hardly a hole in it anywhere. - Mark Twain
  13. Re:my god what a loser by sysrammer · · Score: 1

    Ivan! It's Superbowl Sunday! Can't you have a *little* reverence!

    --
    His ignorance covered the whole earth like a blanket, and there was hardly a hole in it anywhere. - Mark Twain
  14. Re:Pats lost by DNS-and-BIND · · Score: 2, Interesting

    There was no etc. Bu$hitler was the first president people reacted to in such an infantile, spittle flecked way. Obama was greatly disliked (he had his photo taken with Jew hater Louis Farrakhan so no wonder people didn't like him) but it simply did not rise to the level of Chimpy McBu$hitler and Donald "literally Hitler" Trump. There's no equivalence.

    --
    Shutting down free speech with violence isn't fighting fascism. It IS fascism!
  15. Re:my god what a loser by drinkypoo · · Score: 1

    get a fucking TV antenna you loser

    I can get exactly one station well enough to be "worth" watching (and it's one of the major network stations, so it's not actually worth watching anyway) with an antenna.

    you're an idiot for thinking that your mickey mouse networking is going to be reliable

    you're an idiot for thinking that the USA has functioning infrastructure

    --
    "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
  16. Re:Wow by Applehu+Akbar · · Score: 1

    The NBC technical staff were just taking a kneel, apparently.

  17. Watched NBC Sports live by 140Mandak262Jamuna · · Score: 1
    Our basement does not get cable tv. It runs on Roku. So we were watching NBC Sports. Did not log in or anything. NBC probably has whitelisted our Verizon FiOS router.

    1. There was no interruption in the last moments. All was normal.

    2. All local ads were gone. "Will resume momentarily" notice was displayed, no sound, gave us nice breaks to talk about the game and explain, again, the rules of football to our children. The child trying to be a contrarian and root for the upper dog, and pretending to be nonchalant about the game eventually developed some interest and learned what was first down.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  18. Re:Pats lost by Anonymous Coward · · Score: 1

    Provably true from the MSM perspective at least. Bush and Clinton got about 60% negative media coverage and Obama 60% positive. Trump OTOH gets on average 80% negative coverage, with CNN/NBC/CBS over 90% negative (and 98% negative from the German ARD). Fox almost exactly neutral.

    Tried to find a similar study from the same people analyzing Fox's coverage of Obama, but the closest I could find was a study from early in the 2008 primaries showing Fox about 2 to 1 negative on Obama (page 32)

  19. Re:Pats lost by pots · · Score: 2, Interesting

    This is wrong by any measure. Trump's approval ratings are competitive with Ford's, but (since we're talking about hate here) Trump's disapproval ratings are the highest ever measured at this point in his presidency. Though Bush 2 peaked quite a bit higher. Here.

    That's only since we've been measuring approval/disapproval ratings though. Speculation is that Lincoln was really the most hated president, which makes sense if you think about it.

    The hatred directed at Trump should surprise no one, he's basically a political shock jock. He got all of that publicity during the election by saying one outrageous thing after another - hate is what he runs on.

  20. Re:was at party and had to hit info on cable remot by MightyYar · · Score: 1

    It was at my house and for about 15 seconds everyone was yelling at me.

    --
    W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
  21. Re:Why does this matter? by MightyYar · · Score: 1

    The summary says "No game or commercial time were missed". Thanks for the contribution.

    --
    W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
  22. Re:glitch? or something else? by geekmux · · Score: 1

    glitch? or subtle 'warning' to potential cord-cutters that cable service is 'more reliable' than that nasty old internet? /tin-foil hat

    Subtle warning? Rather ironic when you can buy a $10 antenna to watch this free OTA broadcast, bypassing both cable and internet...

  23. Re:So throw a fit? by MightyYar · · Score: 1

    Make sure you mention the fights, fires, and arrests at UMASS. Rubber bullets, tear gas. But it doesn't fit the narrative of bad Philly fans, so we'll keep reporting the same bonfire and bent lightpole over and over and say the city is "burning down".

    --
    W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
  24. Re:Pats lost by rickb928 · · Score: 1

    Don't wake up. Your reality is serving you well, and opening your eyes will only crush your spirit. Party on, dude.

    --
    deleting the extra space after periods so i can stay relevant, yeah.
  25. Re:Pats lost by rickb928 · · Score: 1

    "Bu$hitler was the first president people reacted to in such an infantile, spittle flecked way."

    You may have overlooked Reagan, the movie actor turned idiot senile fascist. He was vilified by his own party, the media, the opposition (of course, this is essential and expected), and of course the Left worldwide. His Vice Presidential candidate was investigated by Congress to determine if he had in fact been transported to and from Europe on an SR-71 to negotiate the release of the American hostages in Tehran, and ultimately was shot in the street.

    I forget, political violence in the US isn't as rare as I think it is, and it is virtually universally prosecuted by the Left.

    --
    deleting the extra space after periods so i can stay relevant, yeah.
  26. Re:was at party and had to hit info on cable remot by rickb928 · · Score: 1

    NO such thing as 30 seconds of dead air and nothing was missed. It certainly looked like the commercial insert feed failed.

    Mind you, not as bad as last year's CenturyLink outage in Gilbert AZ. On Super Bowl Sunday. For 31 hours. Without explanation.

    Pretty remarkable how well a paper clip works as an HDTV OTA antenna.

    --
    deleting the extra space after periods so i can stay relevant, yeah.
  27. Re:glitch? or something else? by rickb928 · · Score: 1

    Since it affected even the cable signal, I'm not sure you have any idea what happened.

    Hello? Hello?

    --
    deleting the extra space after periods so i can stay relevant, yeah.
  28. Re:Um, OTA anyone? by Ol+Olsoc · · Score: 1

    Why? Because the Super Bowl is an annual symbol social-and-sports cocktail of Americana, and it's going to be on everywhere, and where is it definitely being broadcast at always? Freely over-the-air on one of the Big 3 networks as long as you have an ATSC tuner or conversion into some television in your house with a $60 quality UHF/VHF antenna that's about 2 feet high.

    I know you were on a tour de force demonstrating your technical genius, but I think you forgot the big part about a station transmitting the game that you can actually receive.

    With great hesitation I say this, not because there's truth to it, but because of the amount of trolling anymore: it's become almost a legitimate excuse to lambaste and start some digital pitchfork rant on Twitter, Reddit or whatever-the-fuck social medium you want to use just to have something to complain about. I'm a devoted 16-week + playoffs NFL watcher for decades and I wasn't upset. The ones who were, used the Super Bowl as a social outlet and wanted some drama-talk to carry over at the water cooler in the AM.

    And on this part, you are so right that I feel badly about taking you to task on your previous paragraph

    --
    The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
  29. No, that was a commercial not dead air! by ne7minder · · Score: 3, Funny

    Trump ran a 30 second commercial for all the positive things he has accomplished in his first year as POTUS.

  30. In place of an error message screen... by rnturn · · Score: 1

    they should have shown the open title of ``Heidi'' with the audio consisting of an evil ``Mwa-ha-ha-ha''.

    --
    CUR ALLOC 20195.....5804M
  31. Re: Why does this matter? by MightyYar · · Score: 1

    No, because I was watching the fucking game and it cut away suddenly when play was stopped and resumed before play started again. Everyone in the room was yelling at me because it was my TV and everyone assumed it was my fault.

    --
    W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
  32. Re:Pats lost by DNS-and-BIND · · Score: 2

    Who's talking about approval ratings? Nobody before you brought it up. I'm talking about educated, erudite people with advanced degrees from our best institutions absolutely losing it. Shrieking, gnashing of teeth, tearing of hair and rending of garments, in full public view. All because they don't like the President. Remember that lady that called a 10 year old boy "America's next school shooter" or the other one that had photos of herself taken carrying his severed head as if she had just joined ISIS? This has nothing to do with approval ratings and everything to do with extreme, over-the-top reactions by people whose education level and high level of rationality makes them incapable of doing so.

    --
    Shutting down free speech with violence isn't fighting fascism. It IS fascism!
  33. Re:Pats lost by DNS-and-BIND · · Score: 1

    This is a shining example of what Scott Adams calls hallucinations. Someone takes what you said and rephrases it in an entirely different and bizarre way, and thinks that's what you said. It's not, but try telling them that. They just hallucinated. We all saw that in the BBC interview with Jordan Peterson when the interviewer kept repeating "so you're saying" and then made up what he just said to her.

    --
    Shutting down free speech with violence isn't fighting fascism. It IS fascism!
  34. Re:Pats lost by Ryanrule · · Score: 1

    They did lose though.

  35. Not confined to Hulu by eford49 · · Score: 1

    We experienced a similar glitch at roughly the same time while watching the game on the Spectrum Channel on our Roku stick. The symptom in our case was the loss of video and presentation of a blue screen asking "Do you want to keep watching..." and a single button labeled "Keep Watching". Clicking the button restored the video immediately. Audio was never interrupted.

  36. Re:glitch? or something else? by Nkwe · · Score: 2

    glitch? or subtle 'warning' to potential cord-cutters that cable service is 'more reliable' than that nasty old internet? /tin-foil hat

    Subtle warning? Rather ironic when you can buy a $10 antenna to watch this free OTA broadcast, bypassing both cable and internet...

    Glitch occurred over the air as well. It wasn't static or loss of transmission, it was transmission of a black picture and no audio - even in the OTA broadcast. It appeared that someone / something forgot to insert a commercial. Probably a 5 million dollar mistake.

  37. Re:Contradictory Claims by bws111 · · Score: 1

    Learn to read. Two different events. First one (seen no matter how you were watching) was apparently a commercial break where no commercial was inserted. Game play was stopped, and since no commercial was inserted no commercial was missed. That is the problem the quote was about.

    Second problem, affecting only Hulu, was at the end of the game, and people did miss some of the game.

  38. Re:Pats lost by Uberbah · · Score: 1

    Bu$hitler was the first president people reacted to in such an infantile, spittle flecked way.

    Err, wut? Right-wingers went so far as to produce a documentary series, the Clinton Chronicles, telling tales of how the Clintons had people murdered to protect their drug running empire, had Vince Foster executed, etc etc. A fact I would rub in the face of Obamabots when they'd whine about him having it so hard from the GOP.

    Which is all ironic, of course, given that Bill Clinton was by far the most successful president in advancing ideology into signed legislation.

  39. Re:Pats lost by DNS-and-BIND · · Score: 1

    Producing a documentary seems rather sober and calculated to me. Not at all like watching people with Ph.Ds from elite universities screaming on Facebook UNFRIEND ME IF YOU SUPPORT TRUMP YOU RACIST BIGOT!!@!#!$@#%%

    Also, Bill Clinton is a rapist.

    --
    Shutting down free speech with violence isn't fighting fascism. It IS fascism!
  40. Re: Why does this matter? by Obfuscant · · Score: 1

    No, because I was watching the fucking game and it cut away suddenly when play was stopped and resumed before play started again.

    It happened when the network decided to take a quick ad break. I think it was when PE turned over and NE was taking over. It looked like someone was caught asleep at the switch and didn't start the 30 second spot.

    My immediate thought was "someone paid a million dollars for that ad spot and got nothing, they're going to be pissed." Yes, a commercial opportunity was lost.

  41. Re:Pats lost by rickb928 · · Score: 1

    One did.

    --
    deleting the extra space after periods so i can stay relevant, yeah.
  42. Re:Pats lost by phantomfive · · Score: 1

    My hypothesis is that the general quality of professors has gone down in the last few decades. (There are still professors who are just as good, but the average has somehow dropped).

    --
    "First they came for the slanderers and i said nothing."
  43. Re: Why does this matter? by MightyYar · · Score: 1

    Yeah, we made the same joke about it being a 3 million dollar mistake. But they could have also cut to one of those cheesy robotic-looking computer mock-ups of the players and babbled about that for a few seconds. They had lots of filler material, not every 30-second gap in coverage was commercial time. I have no reason not to believe them, basically. It squares with what I saw.

    --
    W..w..W - Willy Waterloo washes Warren Wiggins who is washing Waldo Woo.
  44. Re:Pats lost by pnutjam · · Score: 1

    Let's have some citations.

  45. Re:Pats lost by pnutjam · · Score: 1

    I forget, political violence in the US isn't as rare as I think it is, and it is virtually universally prosecuted by the
    Right.

    FTFY
    citation: https://www.npr.org/2017/06/16/533255619/fact-check-is-left-wing-violence-rising

  46. Re:Pats lost by DNS-and-BIND · · Score: 1

    Kathy Griffin had herself photographeD holding Trump's severed head as of she was a Muslim. You seriously didn't see it? It was huge news. The other was a mainstream journalist who said Barron Trump looked like America's next school shooter. I really have to question the media you watch if you aren't aware of these events. Because they were everywhere and widely shared.

    --
    Shutting down free speech with violence isn't fighting fascism. It IS fascism!
  47. Re:Pats lost by pnutjam · · Score: 1

    Then it shouldn't be too hard to find citations. I'm not seeing anything indicating Kathy Griffin is educated or has an advanced degree.
    Katie Rich seems to have attended a fine school.

    Both seemed to experience pushback from both liberals and conservatives and apologized.

    Contrast that with this...
    or this...
    or this...

    Ted Nugent is still a darling of the right, Liz Trotta apologized, but faced no disciplinary action.