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Slashdot Asks: What Do People Misunderstand or Underappreciate About Apple? (fastcompany.com)

In an interview with Fast Company, Apple CEO Tim Cook says people who have not used his company's products miss "how different Apple is versus other technology companies." A person who is just looking at the company's revenues and profits, says Cook, might think that Apple "is good at making money." But he says "that's not who we are. In Cook's view, Apple is: We're a group of people who are trying to change the world for the better, that's who we are. For us, technology is a background thing.

We don't want people to have to focus on bits and bytes and feeds and speeds. We don't want people to have to go to multiple [systems] or live with a device that's not integrated. We do the hardware and the software, and some of the key services as well, to provide a whole system. We do that in such a way that we infuse humanity into it. We take our values very seriously, and we want to make sure all of our products reflect those values. There are things like making sure that we're running our [U.S.] operations on 100% renewable energy, because we don't want to leave the earth worse than we found it. We make sure that we treat well all the people who are in our supply chain. We have incredible diversity, not as good as we want, but great diversity, and it's that diversity that yields products like this.
What do you think?

18 of 487 comments (clear)

  1. Here come the trolls... by MachineShedFred · · Score: 5, Insightful

    This whole article is clickbait trolling, getting the fanboys out to bloviate about how the Apple ecosystem is more than the sum of it's parts, and the haters to then reply about how that is comical horseshit, proven by single anecdote; etc.

    Welcome to the new Slashdot.

    --
    Slashdot still doesnâ(TM)t support Unicode after it was added to the HTML standard in 1997.
  2. Is The Article's Title For Real? by mschwanke97402 · · Score: 5, Insightful

    I am thinking it must be a slow news day and the article's title is a big fat troll to start an Apple flame-war.

    1. Re:Is The Article's Title For Real? by dgatwood · · Score: 3, Insightful

      Pros: A much more sensible application packaging model than Windows or Linux, resulting in fewer conflicts and other surprises; a robust, extensible driver architecture (Mac only) that again has fewer conflicts and other surprises; generally reliable hardware (with a fair number of notable exceptions).

      Cons: frequent software updates and an inadequate bug fix rate.

      Getting regular software updates is useful in that it is always improving, but it is also annoying, because updates involve not using the device for potentially an extended period of time (sometimes as much as half an hour on spinning-rust Macs). I'd rather have fewer, larger updates, with the exception of security updates, which should be tiny and should install quickly.

      The major updates make the problem even worse. Apple provides security updates for the last two OS releases. That used to mean you could go four to six years without doing a major OS upgrade, so if something is broken, you had half a decade to deal with it. Now, if something gets broken by a major update, you have two years to find a replacement. And when support for your hardware gets dropped, you have two years to buy a replacement.

      And it feels like the bug fix rate really isn't keeping up with the bug creation rate lately. Yesterday, I ran into a bug where some test code wouldn't compile, and there was no obvious reason why. It turns out Apple left out a couple of very important parentheses in a number of their XCTAssert macros. Somebody filed a bug about it (rdar://14504007) in 2013, and almost five years later, they still haven't fixed it, even though the fix should be zero-risk and would literally take seconds to fix. Checking the change into their build system would take longer than the fix.

      One of the things I consider important when it comes to judging the quality of software is whether the manufacturer fixes the bugs that I care about. Obviously, bugs that affect the most users must have the highest priority, but that doesn't mean the other bugs shouldn't eventually get fixed. Unfortunately, at Apple, it is common for projects to gets cancelled with crazy numbers of bugs still open (and then closed as NTBF). I'm not sure if their bug triaging processes are simply inadequate, if they just don't have enough people to fix bugs, or if they are just introducing too many new bugs (and thus running out of time to fix old ones), but either way, when something can be fixed in minutes and it still hasn't happened after five years, something is very, very wrong.

      And it isn't just developer-facing bugs, either. If you've ever used CarPlay and sworn when your car starts playing music as soon as you get into the car, there's an open bug asking for a switch to turn that off. That's a pretty big annoyance for a *lot* of people, but the bug is still unfixed after almost two years.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    2. Re:Is The Article's Title For Real? by dgatwood · · Score: 5, Insightful

      Limited Features? Like FOUR USB-C Ports on a Laptop, for an aggregate 80 Gb/s I/O bandwidth, and which can be easily and inexpensively broken-out into a MYRIAD of different configurations, up to FIFTY-TWO SIMULTANEOUS "Legacy" Ports?

      So that you can carry a dongle for everything that your device ought to do built-in, like the $70 dongle just to get HDMI output for watching movies in your hotel room. Limited features.

      Highly Controlling? Like for example, the fact that, since iOS 8, Apple has officially allowed "Sideloading" of Apps on iOS Devices, both through Open Source XCode Application-Building, and through the loading of precompiled .ipa files using Cydia Impactor, which runs on every desktop platform?

      Like the fact that we had to scream for an entire decade to get that capability.

      Abandoned Product Lines? Every OEM drops products and sometimes whole product-lines. So?

      Every vendor doesn't build the only products compatible with their OS, or require that all iOS apps be compiled on Macs. Ever try to set up a build/test farm now that the XServe is discontinued? See also "Highly Controlling".

      Erratic Decision-Making? As compared with, say, Microsoft? Yeahrightsure...

      I'm not sure what the GP was thinking about here. Apple's decision-making is pretty self-consistent. As of late, it has resulted in some rather bizarre outcomes, but the logic resulting in those bizarre outcomes was self-consistent, and thus not erratic.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    3. Re:Is The Article's Title For Real? by Script+Cat · · Score: 4, Insightful

      Easy to use. Won't do most things.

  3. It would take a lot of convincing by kelemvor4 · · Score: 5, Insightful

    From all outward appearances they are pretty much exactly the same as any of their competitors. Worse in some ways. They appear to make their products in other countries and import the products into the USA. They appear to evade paying taxes whenever possible. They try to force customers who have paid for an imported hardware product to only buy software from their store.
    Which part am I mistaken about?

    1. Re:It would take a lot of convincing by Anonymous Coward · · Score: 2, Insightful

      The important outward appearance that's different is that they're not making money off your data by advertising. They have a pretty strong track record of protecting your privacy, not deliberately mining your data.

    2. Re:It would take a lot of convincing by schnell · · Score: 5, Insightful

      From all outward appearances they are pretty much exactly the same as any of their competitors.

      This is the misunderstanding. Apple does have one fundamental difference from its competitors. (BTW, the examples of corporate bad behavior you cited are correct and are pretty common.) Apple has a core belief that "making the whole widget" is an inherently superior idea because it allows you to provide an end-to-end QA and user experience. Steve Jobs said it himself, multiple times; it's also why practically his first act after coming back to the company was to kill the Mac clone market. If you complain about Apple's walled garden, you fundamentally misunderstand their strategy because they don't see it as a limitation but as their core differentiator.

      If you don't like walled gardens, don't buy Apple products. But don't pretend like it is a tactical error on their part. It's their entire strategy. And you can make the argument either way about whether making the hardware + the OS + the store + the services is better or not, but it's the one thing that defines Apple. We have even seen their competitors adopt the same idea in some cases - see the Surface or the Pixel phone - so there must be at least something to it. But it's what Apple is 100% committed to.

      Most companies can become very successful if they ever pull a single "rabbit out of the hat" - a category-defining product (even if it isn't first to market). And that's all most companies ever get, even if they're lucky. Apple under Steve Jobs pulled three rabbits out of the hat:

      • iPod + iTunes (for its time, the easiest to use MP3 player plus a way to buy legal content for it)
      • iPhone + app store (for its time, the easiest to use smartphone plus a way to extend 3rd party functionality)
      • iPad (for its time, the easiest to use tablet with a different UI experience from a phone sized device)

      Three rabbits makes you the biggest company in the world by market valuation. Apple has been coasting off the backs of those products ever since. But still nothing has changed their "build the whole widget" approach and most likely nothing ever will.

      --
      "95% of all Slashdot .sig quotes are incorrect or completely fabricated." -Benjamin Franklin
  4. Security focus by Anonymous Coward · · Score: 0, Insightful

    In a world dominated by Facebook and Google, Apple is hands-down the most privacy and security-focused major vendor. There's something important to be said for that.

  5. All in the Past by sycodon · · Score: 2, Insightful

    There USED to be something special to misunderstand or underappreciated.

    But that's all done now.

    Apple is now just another HP or Dell

    --
    When Fascism comes to America, it will call itself Anti-Fascism, and tell you to give up your guns.
    1. Re:All in the Past by sycodon · · Score: 2, Insightful

      The Light is out at Apple.

      Cook is a mere reflection of what used to shine.

      Apple is coasting on decades of momentum, and slowing down with every "new" product that isn't actually new.

      --
      When Fascism comes to America, it will call itself Anti-Fascism, and tell you to give up your guns.
    2. Re:All in the Past by WaffleMonster · · Score: 3, Insightful

      Apple is coasting on decades of momentum, and slowing down with every "new" product that isn't actually new.

      Really? What technology company do YOU run?

      What consumer products have YOU designed that have sold millions upon millions of units?

      Thought so.

      Why does it matter? What is the relevance? Say one is able to rattle off a subjectively impressive list of them would it make OPs statement any more or less true?

  6. Dear Tim Cook: Fuck You by PvtVoid · · Score: 4, Insightful

    We're a group of people who are trying to change the world for the better, that's who we are. For us, technology is a background thing.

    This pretty concisely sums up everything that is wrong with the tech industry: this sort of smarmy hubris is why everybody else wants to repeatedly smack Teh Tech Bros with a length of hose.

  7. Here's a realistic answer by Dzimas · · Score: 5, Insightful

    People don't appreciate that:

    1. It's much harder to create good industrial design than it is to copy it. When the Macbook Air was released, it was breathtaking. So were the first few iterations of the iPad and the iPhone. After the first big wins, it gets much harder to play the "smaller, faster, more storage and sleeker" game.

    2. Technology matures. Many people rant that Apple's innovation around the iPhone and iPad has slowed. Of course it has, because all of the obvious things have been done over the last decade. It's like automobile technology -- once manufacturers figured out where all the basic components needed to go, they have cheerfully chugged along for decades with gradual improvement.

    3. If you're the market leader, there is no value in going down-market. Apple does an outstanding job of maintaining margins without resorting to selling a bewildering array of phones at all price points in a desperate attempt to gain market share. Nobody wants a Samsung J3 or an LG K4. They're cheap pieces of junk that you only buy if you can't afford a decent phone.

    4. Maintaining and developing iOS is a massive undertaking that Apple's competitors (with the exception of Google) don't have to undertake. We've seen Samsung's attempt at a third-party OS, and it was dismal.

  8. Not invented here syndrome by kbg · · Score: 5, Insightful

    We don't want people to have to go to multiple [systems] or live with a device that's not integrated

    When your device doesn't integrate with anything else then your device sucks. There is a standard called USB why don't you use it? Apple is an extremely annoying company with the "not invented here" mentality. If I have to bring a different cable for every iDevice everywhere I go I will not buy your product.

    might think that Apple "is good at making money." But he says "that's not who we are

    It's easy to make money when you don't pay any taxes.

  9. Apple by fluffernutter · · Score: 5, Insightful

    Apple makes a lot of money by removing freedom. People are not free to fix their devices. People are not free to use any platform to develop for iOS. People are not free to install apps from anywhere. People are not free to access a filesystem directly on iOS. People are not free to find a complete replacement for iTunes, you will always have to come back to it for some purpose. Never has any company been able to apply so much manipulation to users of their products. On top of that, they are doing everything they can to rob people of income through taxes which is something societies desperately need. It makes me sick to tell you the truth.

    --
    Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
  10. Re:So we can can expect you to pay... by Anonymous Coward · · Score: 2, Insightful

    ...your taxes then?

    Why? What obligation does Apple have to give money to the government outside the legal minimum in taxes they're required to pay? If Apple can take advantage of a loophole that allows them to legally avoid paying taxes, more power to them. If you're paying more taxes than you are required to, you're an idiot.

  11. Comment removed by account_deleted · · Score: 5, Insightful

    Comment removed based on user account deletion