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How Twitter Made the Tech World's Most Unlikely Comeback (buzzfeed.com)

An anonymous reader quotes a report from BuzzFeed: Two years ago, people were writing eulogies for Twitter. Rudderless and without product direction, the company was losing users and advertisers, and seemed unable to contain a metastasizing trolling crisis that was destroying its credibility. Employees left by the dozens and then got laid off by the hundreds. It tried to sell, and failed at that too. The press, Wall Street, and the public were merciless. The New Yorker declared it "The End of Twitter." Analyst Michael Nathanson said that at $14 per share there was "no compelling reason to own the stock," and his counterparts applied "sell" ratings in bunches. Over a single weekend in February 2016, more than one million people tweeted "#RIPTwitter."

But then, even as those eulogies were being published, things started changing. Twitter began beating earnings expectations. Star ex-employees trickled back in, finding a new, more positive internal culture than the toxic one they'd left. Advertisers came back too, as did users. The company finally began addressing its trolling problem. And its stock, once unappealing to analysts like Nathanson at $14, is now trading above $46. It's still somewhat taboo to say it, but it's no longer possible to deny it: Twitter is making an unexpected, somewhat miraculous comeback. It is the first major consumer social company to lose users and start growing again in a meaningful way.
The report mentions four major factors that led to Twitter's resurgence: "Its acceptance it would never be Facebook, leading to a decision to focus on news as Facebook pulled back. Its move to aggressively add premium live video to its service. Its CEO Jack Dorsey's directive to its product team to rethink everything. And a key component of many great comebacks: luck."

13 of 128 comments (clear)

  1. News? by dohzer · · Score: 3, Interesting

    leading to a decision to focus on news as Facebook pulled back

    I really don't use Twitter much, but where is the news on Twitter? Do I actively need to subscribe to news vendors?
    All I ever see are posts by random tech-personalities telling me what kind of coffee they like and how their projects are travelling. Is that the 'news' they're referring to?

    1. Re:News? by Actually,+I+do+RTFA · · Score: 3, Informative

      All I ever see are posts by random tech-personalities

      Given that Twitter is the opt-in-bubble taken to the extreme, I'm going to blame you for what news you get. Not that I follow news on twitter, but certainly newspapers quote twitter a lot. And not just the tweeter-in-chief's

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    2. Re:News? by Applehu+Akbar · · Score: 3, Insightful

      Because Twitter is accessible from raw SMS, it can be the best way to get immediate news from some breaking event. Millions of users out there are tweeting trivia, but if you're that one guy who finds himself a close witness to a bombing that day, you scoop the world, even if your only communication channel is a flip phone connected to a crappy cell provider.

      And of course it helps that there's this person in Washington who does nothing but tweet.

    3. Re:News? by rtb61 · · Score: 3, Insightful

      To be cruel, the hula hoop made a comeback, the yoyo made a comeback, lots of fads https://en.wikipedia.org/wiki/... made a comeback but a pet rock is still a pet rock. Twitter for attention seeks to climb up their tree and tweet out, 'my tree', 'my tree', 'my tree'. All still an exercise in narcissistic futility, which twit can get the most twits to follow them. Twitter serves no purpose better served by other means, if people did in public exactly what they did on twitter ie stand on random street corners, at random intervals, to scream at passers by and continue to do this regularly, we would lock them up.

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    4. Re:News? by Bongo · · Score: 2

      It's the microblogging format. I invented it once (also) as an art project in 1995, but using blank business cards at a coffee table. People should jot something on a card, and leave for others to see. It's that short little message, which can be scanned through for something good. It's the focus. Which worked wonders for the miracle on the Hudson, a single Tweet and photo from someone right there. It is those moments. Now excuse me whilst I put on my Jon Ham voice and start talking about Carousels. But that's the point. Somebody is somewhere noticing something in the moment and you want a little message to put you there. And for that we can put of with the billions of messages which are just noise to us. But they might not be noise to someone else. The other day there was an unexpected road closure. Within a minute, I see on Twitter, someone who lived local posted a message as to what had happened (someone had gone off the road a couple hours earlier).

  2. Without polarization (and Trump) they are probably by Tangential · · Score: 4, Interesting

    Twitter has been rudderless since day one. Monetization was never a viable play. They just depended on the early trendiness of social media to make their mark. Then, âwâ(TM), âoâ(TM) and trump come along, dragging massive polarization with them and suddenly twitter âseemsâ(TM) relevant.

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  3. Re:Without polarization (and Trump) they are proba by phantomfive · · Score: 5, Interesting

    Twitter is making over $2billion in revenue a year, which raises the question, how are they able to spend most of it running their little website.

    In any case, I was going to blame Trump for this growth, but it seems that's not the case. Revenue has been mostly flat since 2015.

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  4. Twitter is important by h33t+l4x0r · · Score: 2

    Celebrities need a platform to share their dumb opinions.

    1. Re:Twitter is important by AmiMoJo · · Score: 2, Interesting

      Twitter has changed our democracy. It used to be that you only got a couple of opinions from the people that the TV or newspapers decided to interview, and that was usually a soundbite at most. Now you can not only see what every politician is saying, but you can interact with them and even shape their opinions.

      Thanks to Twitter I have far more influence over politics than I ever have had before.

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  5. Facebook by darkain · · Score: 5, Interesting

    Twitter didn't get better. Facebook got worse. This is what really happened. With the privacy controversy surrounding Facebook, and no other real social media contender at a similar scale, investors switched their portfolios from Facebook to Twitter by default.

  6. Re:Twitter will die just as soon as trump leaves o by tehcyder · · Score: 2

    I have yet to use twitter and have no desire too

    And so, by slashdot logic, no one else uses it either, right?

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  7. Will they be able to discipline themselves? by MikeRT · · Score: 3, Insightful

    The one thing Twitter has not done is reorganized itself and made a public move to fair and equitable enforcement of its policies. It takes a very serious violation of Twitter's rules to get anyone on the left banned from Twitter. You can unequivocally call for someone to be raped and murdered and stand a good chance of keeping your account if Twitter's "community standards enforcers" and "Trust and Safety Council" consider you an ally. Heck, a reporter from CNN got caught putting crosshairs on the President or something like that and Twitter did not lift a finger to punish him or CNN.

    (Note that this is why people on the right have started giving zero fucks when seemingly civil liberals whine about "right wing violence." I have liberal friends on Facebooks that, lacking any irony, were whining about right wing violence not long after a Bernie Bro tried to gun down dozens of republican congressmen and nearly killed Scalise. These are the same class off people who call mask-clad rioters and people who mob individuals at their homes and restaurants "protesters")

    1. Re: Will they be able to discipline themselves? by Shotgun · · Score: 3, Insightful

      Unless the speech is conservative, in which case it is called "hate speech" and a mob is called out to squelch it with bats.

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