8 Months After a Surge of Complaints, Apple Announces a Repair Program For Its Flawed MacBooks and MacBook Pros (theoutline.com)

Casey Johnston, writing for The Outline: At long last, Apple admitted to its customers that its MacBook and MacBook Pro keyboard designs are so flawed and prone to sticking or dead keys, as originally reported by The Outline in October, and that it will cover the cost of repairs beyond the products' normal warranty. The admission comes after the company has been hit with no fewer than three class action lawsuits concerning the computers and their ultra-thin butterfly-switch keyboards. While the repair and replacement program covers costs and notes that Apple will repair both single keys as well as whole keyboards when necessary, it doesn't note whether the replacements will be a different, improved design that will prevent the problem from happening again (and again, and again).

Comments

Re:Will we ever get real macbooks ever again

[Joce640k]

Ah, yes... The Macbook Bro, I remember it fondly.

Re:Life cycle of a modern Apple product

[Anonymous Coward]

you forget 10) all apple zealots rejoice and claim how amazing apple service is.

Re: Refunds?

[PopeRatzo]

I have had a 2016 MBP and a 2017 MBP. I've read a ton about the keyboard issue and haven't experienced it at all. I use my laptop outdoors on job sites a lot, and when I fly a DSLR drone I get dust everywhere.

I am an astronaut and I use my 2017 MBP in outer space, where no one can hear you scream. I also have not experienced the problem even though I have been using the 2017 MBP for five years now and it gets high mileage (literally, since I'm in orbit around Earth at a speed of roughly 17,150 miles per hour).