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8 Months After a Surge of Complaints, Apple Announces a Repair Program For Its Flawed MacBooks and MacBook Pros (theoutline.com)
Casey Johnston, writing for The Outline: At long last, Apple admitted to its customers that its MacBook and MacBook Pro keyboard designs are so flawed and prone to sticking or dead keys, as originally reported by The Outline in October, and that it will cover the cost of repairs beyond the products' normal warranty. The admission comes after the company has been hit with no fewer than three class action lawsuits concerning the computers and their ultra-thin butterfly-switch keyboards. While the repair and replacement program covers costs and notes that Apple will repair both single keys as well as whole keyboards when necessary, it doesn't note whether the replacements will be a different, improved design that will prevent the problem from happening again (and again, and again).
1) Announce a revolutionary chassis redesign that nobody asked for, which was necessary to make the product thinner, which nobody asked for
2) A few owners start complaining about a defect in the product. Other owners tell those owners to shut up and stop drinking the Hatorade or buy a Windoze product instead.
3) The owners who told the original owners to shut up start complaining about the defect themselves.
4) Apple tells owners there's nothing wrong with the product and that they must be using it wrong
5) Apple releases instructions on how to owners can avoid the defect by buying a piece of plastic or an air blower
6) More owners complain about the defect. Apple goes silent.
7) A class-action lawsuit is announced
8) More class-action lawsuits are announced
9) Apple announces they a very few number of products are affected by a defect and will be fixed by Apple on a per-case basis
So much for Apple's so called "best design" in the business.
You sometimes wonder whether technology writers are in Apple's pockets.
The question is: Have they all drank Apple's KoolAid?