8 Months After a Surge of Complaints, Apple Announces a Repair Program For Its Flawed MacBooks and MacBook Pros (theoutline.com)

Casey Johnston, writing for The Outline: At long last, Apple admitted to its customers that its MacBook and MacBook Pro keyboard designs are so flawed and prone to sticking or dead keys, as originally reported by The Outline in October, and that it will cover the cost of repairs beyond the products' normal warranty. The admission comes after the company has been hit with no fewer than three class action lawsuits concerning the computers and their ultra-thin butterfly-switch keyboards. While the repair and replacement program covers costs and notes that Apple will repair both single keys as well as whole keyboards when necessary, it doesn't note whether the replacements will be a different, improved design that will prevent the problem from happening again (and again, and again).

Comments

Will we ever get real macbooks ever again

[Anonymous Coward]

Look at the Macbook pro from 2006. It's a beast compared to the "pros" we get now. A 2006 Macbook bro with 2019 Specs (that means 32GB ram) will sell like hot cakes.

Re:Will we ever get real macbooks ever again

[Megane]

Spoken like someone who never owned an Aluminum-era laptop. I had one PPC and two Intel of those, all 17", so I know all about them. Those cases were shit, they came loose internally, and the worst part was when the optical drive would go out of line with the slot, you would have to take it apart to remove the disk. The metal surface in front of the keyboard reacted badly with the skin oils in my palm and pitted like crazy. The latch was weak and would barely hold the lid shut. One of them I took in to be repaired when the screen freaked out few months before the warranty expired, they replaced it with a full HD screen (obviously having run out of the regular screens), and even replaced the keyboard. And that replacement screen developed a bad column.

The best were from 2010-2012, at the end of the optical drive Unibody era, I'm still using one of those, and have spares set aside.

Link to Apple support page

[Anonymous Coward]

Keyboard Service Program for MacBook and MacBook Pro

https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/

Re: Refunds?

[Anonymous Coward]

Shit is softer than wicker.