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People Like Getting Thank You Notes, Research Finds (nytimes.com)

From a report: O.K., it's not that surprising. But what did surprise two psychologist as they attempted to get to bottom of why so few people actually send thank yous is that many people totally "miscalibrate" the effect of an appreciative email. They underestimate the positive feelings it will bring. "They think it's not going to be that big a deal," said Amit Kumar, a professor at the University of Texas at Austin who studies well-being. They also overestimate how insincere the note may appear and how uncomfortable it will make the recipient feel, their study found.

But after receiving thank-you notes and filling out questionnaires about how it felt to get them, many said they were "ecstatic," scoring the happiness rating at 4 of 5. The senders typically guessed they'd evoke a 3. To be clear -- the notes in question were not your typical "thanks for the Amazon gift card." Rather, the 100 or so participants in each of the four experiments were asked to write a short "gratitude letter" to a person who had affected them in some way. Sample letters included missives of appreciation to fellow students and friends who offered guidance through the college admissions process, job searches and tough times. In lab experiments, Dr. Kumar observed that it took most subjects less than five minutes to write the letters.
Further reading: Finding Emails With Certain Variation Of Thank You Vastly Improves Response Rate, Study Finds; and Apparently, People Say 'Thank You' To Self-Driving Pizza Delivery Vehicles.

68 comments

  1. Wow... by beheaderaswp · · Score: 4, Insightful

    Someone needed to research this?

    Make me wonder what the consensus is on the wet nature of water or being punched in the nose by a biker.

    --
    Another consultant who stuck it out.

    "We are the Priests, of the Temples of Syrinx..."
    1. Re:Wow... by Iwastheone · · Score: 2

      People appreciate courtesy, who knew?

    2. Re:Wow... by Scarletdown · · Score: 4, Funny

      Praise is cheap. Heap it generously on all customers

      -- Ferengi Rule of Acquisition #39.

      --
      This space unintentionally left blank.
    3. Re:Wow... by Anonymous Coward · · Score: 0

      Consensus is that water is wet and most people don't like being punched in the nose by a biker.

      Can I have $20,000 now?

    4. Re:Wow... by Anonymous Coward · · Score: 0

      Ferengi Rule of Acquisition #39

      Not according to this site, but it probably should be added. (Never heard of the FRoA so I looked it up.)

    5. Re:Wow... by ChromeAeonuim · · Score: 4, Insightful

      Someone needed to research this?

      Politeness is indeed a radical new invention to a surprising number of people.

    6. Re:Wow... by Anonymous Coward · · Score: 0

      > punched in the nose by a biker.

      Are you talking motorcycle biker, or bicycle biker? Cause I've found bicycle types can be pretty nasty.

    7. Re: Wow... by Anonymous Coward · · Score: 0

      Look, here's the thing. If people didn't double-check basic assumptions, we'd still take it as "obvious" that the world is flat, that the Earth is the center of the solar system, and that rotting meat spontaneously transforms into maggots through divine intervention. So, yes, someone decided to research this, and no, that isn't stupid. It probably wasn't very expensive to conduct and the research may be useful to someone. I'm guessing you have a low level of education and that's why you don't appreciate the scientific method.

    8. Re:Wow... by radarskiy · · Score: 1

      -1, unable to distinguish the obvious from the true

    9. Re:Wow... by Anonymous Coward · · Score: 0

      As ever, the headline makes interesting research sound either obvious or unbelievable. And then the armchair scientists come out of the woodwork saying "that's obvious" or "that's ridiculous" without actually bothering to read TFS never mind TFA or TFP it discusses.

      The effect being measured wasn't that people like getting thanked; it was that people systematically underestimate how much other people like getting thanked.

      If this was obvious, then everyone would know that people really, genuinely love getting thanked, and the research would have shown that people accurately judge how much thanks effects others.

      Also speaking as an oceanographer, the wetness of water is actually a lot more nuanced than you obviously think. I can't help you with your biker problem, but I guess I'd stop hanging around truckstop bathrooms if I were you?

    10. Re:Wow... by mcswell · · Score: 1

      "The chief Dufflepod hung back and warned the others that they'd find the water powerful wet..." --C.S. Lewis, Voyage of the Dawn Treader

    11. Re:Wow... by The+Evil+Atheist · · Score: 1

      Good point. Let's never research anything we already know is obvious, because the obvious is never wrong.

      --
      Those who do not learn from commit history are doomed to regress it.
    12. Re:Wow... by tlhIngan · · Score: 1

      Someone needed to research this?

      Make me wonder what the consensus is on the wet nature of water or being punched in the nose by a biker.

      Well, back before email, you typically sent a nice letter - handwritten or typed up and it was generally appreciated because it showed you took effort on it - after all, typing (or writing) a physical letter takes time, finding and envelope and paying for a stamp. It's why letters still generally have an effect.

      But in this modern day of email, things are not so clear. Emails takes just a few minutes to type up, cost practically nothing to send, and may give an air of insincerity because of it. Especially when the recipient may be bombarded by hundreds of emails a day, so your note may get lost in the mess.

      So sometimes a study like this helps clear the air that those little thank you notes that take almost no time at all to send are still appreciated. Of course, they still have to be personalized, so sending a mass emailed thank you note to everyone at your wedding thanking them for their gifts... may still come off as insincere.

  2. Until.. by Anonymous Coward · · Score: 0

    Until you get conned enough times by people smiling and saying thank you.

    Then it becomes... F U and kill'm all, you miserable excuses for a human being, selfindulgent sociopaths.

    1. Re:Until.. by arth1 · · Score: 1

      I think it's more appreciated only because it's unexpected. I would guess that in societies where thanking is standard expected behaviour, it has far less impact.

      In any case, my first thought when getting thank you notes is "Why did you write this? What do you want?" And most of the time, it's going to be an interlude for getting more of my time, money or both.
      If you really like what I did, don't thank me, tell others!

    2. Re:Until.. by Anonymous Coward · · Score: 0

      You got score:2 for writing such dribble...
      Well Thank you.
      Thank You
      and
      F U

    3. Re:Until.. by Iwastheone · · Score: 1

      Negative guy strikes again. That kind of person, "Kill him with kindness." These types never expect it, and their reaction is always priceless.

  3. There is a bot for that. by Anonymous Coward · · Score: 0

    There is a bot for that.

  4. Context by Anonymous Coward · · Score: 1

    appreciation to fellow students and friends who offered guidance through the college admissions process, job searches and tough times.

    Context matters. These are important events as they are personal and the thank you note is unexpected, unlike the ritualistic thank you note after an exhaustive 200 person wedding party.

    1. Re:Context by Anonymous Coward · · Score: 0, Troll

      appreciation to fellow students and friends who offered guidance through the college admissions process, job searches and tough times.

      Context matters. .

      No, context doesn't fucking matter, you opportunistic dipshit.

      Obviously you are a sociopath who expresses thanks when you perceive it will benefit you personally to do so. I can smell your insincerity from here, and I assure you that those who know you personally can smell it too. You worthless sociopathic FUCK.

    2. Re:Context by Anonymous Coward · · Score: 0

      Isn't that the opposite what was said? As in, missing the opportunity for social benefit from sending thank-you letters everywhere?

  5. Gee by TechyImmigrant · · Score: 1

    Thanks

    --
    I should use this sig to advertise my book ISBN-13 : 978-1501515132.
  6. No, I really don't. by Anonymous Coward · · Score: 1

    If you send me a thank you note devoid of any information, you are telling me that you are a fucking worthless piece of shit who values inane vacuous social bullshit over useful exchange of information. As such, you are a waste of my time, and you should fuck off and die.

    Do not send me thank you notes, you stupid motherfucker.

    1. Re:No, I really don't. by Anonymous Coward · · Score: 0

      Do not send me thank you notes, you stupid motherfucker.

      Of course you never have such issues in the real world, because you have no friends.

    2. Re:No, I really don't. by reboot246 · · Score: 2

      Thank you!

      (this thank you note is intentionally devoid of information just to piss off the original poster)

    3. Re:No, I really don't. by Anonymous Coward · · Score: 0

      And you would be wrong. I get so many useless thank you notes that disposing of them is a chore. Let me tell you about the time I repaired a laptop and received a thank you note for my effort. I regifted the thank you note to an idiot. He had it framed.

    4. Re:No, I really don't. by magarity · · Score: 1

      Do not send me thank you notes, you stupid motherfucker.

      No, it's do not send me someone else's thank you notes.

      Several times a day I get...

      To: Bob and about 30 other people including me
      From: Tedious manager
      Thanks Bob!

    5. Re: No, I really don't. by Anonymous Coward · · Score: 1

      THIS! There's some real truth here and I'm inclined to believe it. Ppl are assholes m'kay. That is never going to change. Reminds me of the time when I signed up for Linkedin just so I could send a 'Thank you' to a manager who interviewed me. I got a call 20 mins later from the recruiter who sent me there telling me to stop harassing their client. Bunch of fuckwits if you ask me. It just was an invite which they didn't have to accept thanking them for seeing me that day. Hardly touched the worthless site since. There's no such thing as professional courtesy anymore, just special snowflakes with their collected heads up their arses. Seriously, only send thank you notes to friends and family lest you might offend someone.

    6. Re: No, I really don't. by Anonymous Coward · · Score: 0

      Reminds me of the time when I signed up for Linkedin just so I could send a 'Thank you' to a manager who interviewed me.

      As an interviewer I found it creepy when a candidate tried to make contact through Linkedin. I think a reasonable number of other people think of Linkedin relationships in a different way to you. It seems like emailing, phoning, or contacting an interviewer through social media is an extremely risky and unwise decision for the candidate. You should always be going through the recruiter.

    7. Re:No, I really don't. by ClickOnThis · · Score: 1

      Judging from other responses in this thread to this AC, I'd say that Poe's law is strong here.

      I wrote a new book called "How to Get Along with Other People". I didn't write it on my own though. I wrote it with this other asshole jerkoff... -- Steve Martin

      --
      If it weren't for deadlines, nothing would be late.
    8. Re:No, I really don't. by butchersong · · Score: 1

      The "information" is that they value and appreciate something you did for them. It is part of the whole grooming ritual most higher animals engage in to strengthen ties. In humans this takes the form of written and verbal communication.

    9. Re: No, I really don't. by Anonymous Coward · · Score: 0

      And that is why you'll need to wade in the 'asshole' side of the pool, preferably at the opposite end of the country. Shit is so bad, you all gotta use all private numbers so no one can call you back or know who you are. No one is stalking you, simply thanking you. Seriously better be trolling, or this country is in even deeper trouble then I thought. Ladies and Gentlemen, you heard it here first, it's official, thank you' s creep people the fuck out on a public forum. The same forum where everybody posts publicly available information about themselves. Seriously wake the f up! If someone wanted to get 'creepy' you'd shit yourself knowing how much info can found out about you, and def not thanking you. How are you gonna make it through life if every little thing is gonna set off a series of rectal convulsions resulting in a very tight, clenched black hole from which that broom shall never be removed?

  7. Best thank-you ever! by alanw · · Score: 4, Informative
  8. Manners matter, period. by Anonymous Coward · · Score: 2, Insightful

    I don't care how much money you have, if you aren't polite, you have NO class.

    Bottom line : it costs nothing to be polite, but in some cases it can bring benefits that money cannot buy.

    Anyone can be coarse and rude, but a bit of thought and good manners can make life easier and more pleasant for all concerned.

    This used to be obvious, but real-world experience in recent years has shown me that for many people it is not obvious, and that is sad.

    1. Re:Manners matter, period. by reboot246 · · Score: 2

      Amen! Be polite and courteous to everybody. It pays in the long run.

      I guess I'm lucky to live in the South. People around here go out of their way to be polite.

    2. Re:Manners matter, period. by ClickOnThis · · Score: 1

      Amen! Be polite and courteous to everybody. It pays in the long run.

      It certainly does. Oh, wait.

      --
      If it weren't for deadlines, nothing would be late.
    3. Re: Manners matter, period. by Anonymous Coward · · Score: 0

      I've spent a good decade in the South after growing up in the North East. What they call polite in the South is really just thinly disguised aggression. Everyone really up's the ante on the fake and phoney politeness when they know your just passing through, which is why everyone thinks Southerners are so friendly and full of hospitality. The reality is they're just glad to take some green backs from ya and sigh of relief once your gone. I'll take a Northerner who's being 'real' any day of the week over all the bs and phoneyness; even if that means them giving me the bird and telling me what they really think. There's a popular saying in the South ', Bless your heart' - which in Northern speak that translates to a proper fuck you.

  9. And apologies are free by raymorris · · Score: 2

    > Praise is cheap. Heap it generously on all customers
    > -- Ferengi Rule of Acquisition #39.

    Also, apologies are free, yet so valuable.

    Of course, to be valuable, praise should be sincere. One can find SOMETHING you appreciate about the other person.

    For example, I can praise Obama's idealism, and Trump's directness - Trump doesn't say whatever opinion pills tell him to say. Obama says things *well*, even when I don't agree with the content of what he's saying.

    1. Re:And apologies are free by GNious · · Score: 3, Funny

      > Praise is cheap. Heap it generously on all customers
      > -- Ferengi Rule of Acquisition #39.

      Also, apologies are free, yet so valuable.

      I can't imagine a single corporate lawyer who'd agree with you :)

    2. Re:And apologies are free by Anonymous Coward · · Score: 0

      So if they're not opinion pills, what pills is he on that make him say the things he says?

    3. Re: And apologies are free by Anonymous Coward · · Score: 0

      Also, apologies are free, yet so valuable.

      Actually, they can be quite costly since you are admitting responsibility.

      Of course, to be valuable, praise should be sincere. One can find SOMETHING you appreciate about the other person.

      I appreciate that you may not have checked the dictionary to be sure you chose the word that would give the exact dennotation you wanted.

      For example, I can praise Obama's idealism, and Trump's directness - Trump doesn't say whatever opinion pills tell him to say.

      Is that so? He certainly manages to offend. But why? Perhaps Trump can't remember what he was told to say, or understand it. Certainly not because he doesn't want to placate and assuage certain interests. He actually makes considerable effort to do so, as recently evidenced by his Russian flipflop cannonballs, but also when he was trying to deflect blame for the whole child separation issue. He really couldn't say his real intentions there.

      However, he is not direct or earnest, he is deceitful, sly, and just plain wrong so very often, so I think your appreciation of the situation is poor. This is especially so since his supporters claim he is speaking metaphorically so often.

      Obama says things *well*, even when I don't agree with the content of what he's saying.

      Can't say I know what you mean by this.

    4. Re:And apologies are free by The+Evil+Atheist · · Score: 1

      Because it creates jobs for them. If "corporations" had better customer service, especially after-sales service, then people won't be so angry to consider legal options, leading to corporate lawyers running out of work.

      --
      Those who do not learn from commit history are doomed to regress it.
    5. Re:And apologies are free by Anonymous Coward · · Score: 0

      What? All Trump ever does is say things that please the lowest common denominator. It's easy to say "let's kick out all the Mexicans because they are rapists" when a sizeable portion of the country agrees with it.

      There's a reason why people calls his style of politics "populism".

    6. Re: And apologies are free by houghi · · Score: 1

      Ours does. Ypu must just be careful not to admit being guilty while doing it.

      --
      Don't fight for your country, if your country does not fight for you.
    7. Re: And apologies are free by Anonymous Coward · · Score: 0

      Sshhh, the Trump fans don't want to know what clothes their emperor is wearing.

    8. Re:And apologies are free by Anonymous Coward · · Score: 0

      Actually Trump's directness is nothing of the case, he says whatever he thinks he needs to say to fit the current circumstance in front of his face while the small hamster in the wheel in his head keeps running faster than Trump can keep up with; you can't believe a word that comes out of his mouth.

  10. I'm so lonely by Anonymous Coward · · Score: 1

    I even appreciate it when someone takes the time to write me a Fuck You note.

    1. Re:I'm so lonely by Anonymous Coward · · Score: 0

      I don't know you, still, you are a valuable member of society doing the right thing in this life. Please continue doing so. Hang in there and continue on. It does/will get better for you if you do. Have a nice day fellow AC friend. :)

    2. Re: I'm so lonely by Anonymous Coward · · Score: 0

      To GP,

      Please disregard the above nite. I posted it to the wrong thread.

      Instead, here is a note for you.
      -----

  11. I would just like to thank you by tgibson · · Score: 5, Funny

    for upvoting this "interesting" comment. I really do appreciate your upvote. Thank you so much!

    1. Re:I would just like to thank you by Anonymous Coward · · Score: 0

      You Are So-o-oo Welcome!!! Have a GREAT DAY!!! :-)

  12. Frank Burns by Ol+Olsoc · · Score: 2
    Major Frank Burns said it best ; "Its nice to be nice ot the nice. "

    But seriously who knew?

    I wonder if old friends that you haven't seen in years and come up and give you a big hug might make you feel good too?

    --
    The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
  13. That's not the secret by OneHundredAndTen · · Score: 1

    the secret stems in making sure to convey sincerity. It is all too easy to send insincere thank-you emails, that will elicit, if anything, a negative reaction. Just like those commercial letters that we all get every so often, which seem to be addressed specifically to us, to the exclusion of everybody else, but which, of course, aren't.

  14. Lol true. Something to consider at times by raymorris · · Score: 2

    That's funny.

  15. Cynical view by iTrawl · · Score: 1

    1. You're doing a great job. Keep it up
    2. Thanks for all your hard work. Keep it up.
    3. You're a rock star. Have a beer as a thank you for all you do.
    .
    .
    .
    One day... YOU DID WHAT? DELETED OUR PRODUCTION DATABASE?

    Yeah... I'm suspicious of thank you notes. They make that ton of bricks feel so much heavier when it falls on my head. It's like a mistake is a lot bigger when it's made by somebody perceived to be competent than if the same mistake were made by an idiot who was pretty much expected to do it when the planets aligned just right.

    --
    "Everybody's naked underneath" -- The Doctor
  16. Then I'm not people by Anonymous Coward · · Score: 0

    I find compulsive politeness annoying in people. This includes thank you notes for things that are a matter of course or didn't take much effort. Dealing with compulsively polite people always makes me feel guilty if I don't reciprocate with the same effusiveness. But on the other hand I can't bring myself to doing so because it feels stuffy and insincere. The result is that I tend to avoid polite people.

    1. Re:Then I'm not people by Anonymous Coward · · Score: 0

      Some people are nice because they really get it, "it' being because you benefit from unexpectedly brightening someone's day. It takes practice, like riding a bike or picking up a pencil, eventually it becomes 'second nature' to do it. Others may pretend to be nice in order to exploit you somehow, beware of those and learn to tell the difference between the two types. Random acts of kindness is the way to go, in my opinion. It builds your real life karma bank. I hope you have a good day. :)

  17. Sincerity is everything once you can fake it by aberglas · · Score: 1

    What we need is an AI that can automatically respond to emails with gushing amounts of thanks and apologies that incorporates some of the original messages so that the recipient can know that they are sincere.

    (And then we will need another AI that can remove all sincerely sent thank yous from our in boxes.)

  18. "Please" and "thank you" by Anonymous Coward · · Score: 0

    ... how insincere the note may appear and how uncomfortable it will make the recipient feel ...

    I seem to have a knack for making people uncomfortable so I avoid niceties beyond "please" and "thank you".

    1. Re:"Please" and "thank you" by oldmac31310 · · Score: 1

      ew. You just made me feel really uncomfortable. Thank you!

      --
      http://www.acetonestudio.com
  19. ir depends by houghi · · Score: 1

    At work, when I cam asked to do something and I wrote back "done" I hate ot when people write "Thank you". To me that is a useless mail that I need to read to see if they have added anything else.
    They wasted time writing it and I wasted time reading it.

    It becomes tiresome when you get many per day.

    --
    Don't fight for your country, if your country does not fight for you.
    1. Re:ir depends by Anonymous Coward · · Score: 0

      Thank you for this feedback. I'll try to give you more information in my thank you notes in the future, so it won't feel like a complete waste of your time!

    2. Re:ir depends by Anonymous Coward · · Score: 0

      Our helpdesk system works via email and we get tickets reopened constantly by people responding with thank yous for the closed ticket notification. So not only do we have to delete this stupid email notice that the ticket is reopened, we also have to go back to the helpdesk to re-close the ticket. Which generates another email to them and if they aren't paying particular attention they'll just assume is another ticket so they'll respond thank you again. And then you get out the 2x4 of justice and go beat some sense into their heads before closing it a third time.

  20. pretty much all code review guidelines discourage by greggman · · Score: 1

    pretty much all code review guidelines discourage "thank you" messages.

    I think they should all be changed to encourage thank you messages.

  21. Parallel Research... by Anonymous Coward · · Score: 0

    Me and my team are researching something similar.
    We currently believe that people prefer "Great job, you stupid fuck!" over "WTF did you do? You stupid fuck!"

  22. Thank you slashdot by oldmac31310 · · Score: 1

    I hope you feel ecstatic!

    --
    http://www.acetonestudio.com
  23. Good nite by Anonymous Coward · · Score: 0

    You bastard!