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People Like Getting Thank You Notes, Research Finds (nytimes.com)

From a report: O.K., it's not that surprising. But what did surprise two psychologist as they attempted to get to bottom of why so few people actually send thank yous is that many people totally "miscalibrate" the effect of an appreciative email. They underestimate the positive feelings it will bring. "They think it's not going to be that big a deal," said Amit Kumar, a professor at the University of Texas at Austin who studies well-being. They also overestimate how insincere the note may appear and how uncomfortable it will make the recipient feel, their study found.

But after receiving thank-you notes and filling out questionnaires about how it felt to get them, many said they were "ecstatic," scoring the happiness rating at 4 of 5. The senders typically guessed they'd evoke a 3. To be clear -- the notes in question were not your typical "thanks for the Amazon gift card." Rather, the 100 or so participants in each of the four experiments were asked to write a short "gratitude letter" to a person who had affected them in some way. Sample letters included missives of appreciation to fellow students and friends who offered guidance through the college admissions process, job searches and tough times. In lab experiments, Dr. Kumar observed that it took most subjects less than five minutes to write the letters.
Further reading: Finding Emails With Certain Variation Of Thank You Vastly Improves Response Rate, Study Finds; and Apparently, People Say 'Thank You' To Self-Driving Pizza Delivery Vehicles.

37 of 68 comments (clear)

  1. Wow... by beheaderaswp · · Score: 4, Insightful

    Someone needed to research this?

    Make me wonder what the consensus is on the wet nature of water or being punched in the nose by a biker.

    --
    Another consultant who stuck it out.

    "We are the Priests, of the Temples of Syrinx..."
    1. Re:Wow... by Iwastheone · · Score: 2

      People appreciate courtesy, who knew?

    2. Re:Wow... by Scarletdown · · Score: 4, Funny

      Praise is cheap. Heap it generously on all customers

      -- Ferengi Rule of Acquisition #39.

      --
      This space unintentionally left blank.
    3. Re:Wow... by ChromeAeonuim · · Score: 4, Insightful

      Someone needed to research this?

      Politeness is indeed a radical new invention to a surprising number of people.

    4. Re:Wow... by radarskiy · · Score: 1

      -1, unable to distinguish the obvious from the true

    5. Re:Wow... by mcswell · · Score: 1

      "The chief Dufflepod hung back and warned the others that they'd find the water powerful wet..." --C.S. Lewis, Voyage of the Dawn Treader

    6. Re:Wow... by The+Evil+Atheist · · Score: 1

      Good point. Let's never research anything we already know is obvious, because the obvious is never wrong.

      --
      Those who do not learn from commit history are doomed to regress it.
    7. Re:Wow... by tlhIngan · · Score: 1

      Someone needed to research this?

      Make me wonder what the consensus is on the wet nature of water or being punched in the nose by a biker.

      Well, back before email, you typically sent a nice letter - handwritten or typed up and it was generally appreciated because it showed you took effort on it - after all, typing (or writing) a physical letter takes time, finding and envelope and paying for a stamp. It's why letters still generally have an effect.

      But in this modern day of email, things are not so clear. Emails takes just a few minutes to type up, cost practically nothing to send, and may give an air of insincerity because of it. Especially when the recipient may be bombarded by hundreds of emails a day, so your note may get lost in the mess.

      So sometimes a study like this helps clear the air that those little thank you notes that take almost no time at all to send are still appreciated. Of course, they still have to be personalized, so sending a mass emailed thank you note to everyone at your wedding thanking them for their gifts... may still come off as insincere.

  2. Context by Anonymous Coward · · Score: 1

    appreciation to fellow students and friends who offered guidance through the college admissions process, job searches and tough times.

    Context matters. These are important events as they are personal and the thank you note is unexpected, unlike the ritualistic thank you note after an exhaustive 200 person wedding party.

  3. Gee by TechyImmigrant · · Score: 1

    Thanks

    --
    I should use this sig to advertise my book ISBN-13 : 978-1501515132.
  4. No, I really don't. by Anonymous Coward · · Score: 1

    If you send me a thank you note devoid of any information, you are telling me that you are a fucking worthless piece of shit who values inane vacuous social bullshit over useful exchange of information. As such, you are a waste of my time, and you should fuck off and die.

    Do not send me thank you notes, you stupid motherfucker.

    1. Re:No, I really don't. by reboot246 · · Score: 2

      Thank you!

      (this thank you note is intentionally devoid of information just to piss off the original poster)

    2. Re:No, I really don't. by magarity · · Score: 1

      Do not send me thank you notes, you stupid motherfucker.

      No, it's do not send me someone else's thank you notes.

      Several times a day I get...

      To: Bob and about 30 other people including me
      From: Tedious manager
      Thanks Bob!

    3. Re: No, I really don't. by Anonymous Coward · · Score: 1

      THIS! There's some real truth here and I'm inclined to believe it. Ppl are assholes m'kay. That is never going to change. Reminds me of the time when I signed up for Linkedin just so I could send a 'Thank you' to a manager who interviewed me. I got a call 20 mins later from the recruiter who sent me there telling me to stop harassing their client. Bunch of fuckwits if you ask me. It just was an invite which they didn't have to accept thanking them for seeing me that day. Hardly touched the worthless site since. There's no such thing as professional courtesy anymore, just special snowflakes with their collected heads up their arses. Seriously, only send thank you notes to friends and family lest you might offend someone.

    4. Re:No, I really don't. by ClickOnThis · · Score: 1

      Judging from other responses in this thread to this AC, I'd say that Poe's law is strong here.

      I wrote a new book called "How to Get Along with Other People". I didn't write it on my own though. I wrote it with this other asshole jerkoff... -- Steve Martin

      --
      If it weren't for deadlines, nothing would be late.
    5. Re:No, I really don't. by butchersong · · Score: 1

      The "information" is that they value and appreciate something you did for them. It is part of the whole grooming ritual most higher animals engage in to strengthen ties. In humans this takes the form of written and verbal communication.

  5. Best thank-you ever! by alanw · · Score: 4, Informative
  6. Manners matter, period. by Anonymous Coward · · Score: 2, Insightful

    I don't care how much money you have, if you aren't polite, you have NO class.

    Bottom line : it costs nothing to be polite, but in some cases it can bring benefits that money cannot buy.

    Anyone can be coarse and rude, but a bit of thought and good manners can make life easier and more pleasant for all concerned.

    This used to be obvious, but real-world experience in recent years has shown me that for many people it is not obvious, and that is sad.

    1. Re:Manners matter, period. by reboot246 · · Score: 2

      Amen! Be polite and courteous to everybody. It pays in the long run.

      I guess I'm lucky to live in the South. People around here go out of their way to be polite.

    2. Re:Manners matter, period. by ClickOnThis · · Score: 1

      Amen! Be polite and courteous to everybody. It pays in the long run.

      It certainly does. Oh, wait.

      --
      If it weren't for deadlines, nothing would be late.
  7. Re:Until.. by arth1 · · Score: 1

    I think it's more appreciated only because it's unexpected. I would guess that in societies where thanking is standard expected behaviour, it has far less impact.

    In any case, my first thought when getting thank you notes is "Why did you write this? What do you want?" And most of the time, it's going to be an interlude for getting more of my time, money or both.
    If you really like what I did, don't thank me, tell others!

  8. And apologies are free by raymorris · · Score: 2

    > Praise is cheap. Heap it generously on all customers
    > -- Ferengi Rule of Acquisition #39.

    Also, apologies are free, yet so valuable.

    Of course, to be valuable, praise should be sincere. One can find SOMETHING you appreciate about the other person.

    For example, I can praise Obama's idealism, and Trump's directness - Trump doesn't say whatever opinion pills tell him to say. Obama says things *well*, even when I don't agree with the content of what he's saying.

    1. Re:And apologies are free by GNious · · Score: 3, Funny

      > Praise is cheap. Heap it generously on all customers
      > -- Ferengi Rule of Acquisition #39.

      Also, apologies are free, yet so valuable.

      I can't imagine a single corporate lawyer who'd agree with you :)

    2. Re:And apologies are free by The+Evil+Atheist · · Score: 1

      Because it creates jobs for them. If "corporations" had better customer service, especially after-sales service, then people won't be so angry to consider legal options, leading to corporate lawyers running out of work.

      --
      Those who do not learn from commit history are doomed to regress it.
    3. Re: And apologies are free by houghi · · Score: 1

      Ours does. Ypu must just be careful not to admit being guilty while doing it.

      --
      Don't fight for your country, if your country does not fight for you.
  9. I'm so lonely by Anonymous Coward · · Score: 1

    I even appreciate it when someone takes the time to write me a Fuck You note.

  10. I would just like to thank you by tgibson · · Score: 5, Funny

    for upvoting this "interesting" comment. I really do appreciate your upvote. Thank you so much!

  11. Frank Burns by Ol+Olsoc · · Score: 2
    Major Frank Burns said it best ; "Its nice to be nice ot the nice. "

    But seriously who knew?

    I wonder if old friends that you haven't seen in years and come up and give you a big hug might make you feel good too?

    --
    The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
  12. That's not the secret by OneHundredAndTen · · Score: 1

    the secret stems in making sure to convey sincerity. It is all too easy to send insincere thank-you emails, that will elicit, if anything, a negative reaction. Just like those commercial letters that we all get every so often, which seem to be addressed specifically to us, to the exclusion of everybody else, but which, of course, aren't.

  13. Lol true. Something to consider at times by raymorris · · Score: 2

    That's funny.

  14. Cynical view by iTrawl · · Score: 1

    1. You're doing a great job. Keep it up
    2. Thanks for all your hard work. Keep it up.
    3. You're a rock star. Have a beer as a thank you for all you do.
    .
    .
    .
    One day... YOU DID WHAT? DELETED OUR PRODUCTION DATABASE?

    Yeah... I'm suspicious of thank you notes. They make that ton of bricks feel so much heavier when it falls on my head. It's like a mistake is a lot bigger when it's made by somebody perceived to be competent than if the same mistake were made by an idiot who was pretty much expected to do it when the planets aligned just right.

    --
    "Everybody's naked underneath" -- The Doctor
  15. Re:Until.. by Iwastheone · · Score: 1

    Negative guy strikes again. That kind of person, "Kill him with kindness." These types never expect it, and their reaction is always priceless.

  16. Sincerity is everything once you can fake it by aberglas · · Score: 1

    What we need is an AI that can automatically respond to emails with gushing amounts of thanks and apologies that incorporates some of the original messages so that the recipient can know that they are sincere.

    (And then we will need another AI that can remove all sincerely sent thank yous from our in boxes.)

  17. ir depends by houghi · · Score: 1

    At work, when I cam asked to do something and I wrote back "done" I hate ot when people write "Thank you". To me that is a useless mail that I need to read to see if they have added anything else.
    They wasted time writing it and I wasted time reading it.

    It becomes tiresome when you get many per day.

    --
    Don't fight for your country, if your country does not fight for you.
  18. pretty much all code review guidelines discourage by greggman · · Score: 1

    pretty much all code review guidelines discourage "thank you" messages.

    I think they should all be changed to encourage thank you messages.

  19. Thank you slashdot by oldmac31310 · · Score: 1

    I hope you feel ecstatic!

    --
    http://www.acetonestudio.com
  20. Re:"Please" and "thank you" by oldmac31310 · · Score: 1

    ew. You just made me feel really uncomfortable. Thank you!

    --
    http://www.acetonestudio.com