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Amazon India Chief Tells Employees To Maintain 'Work-Life Harmony', No Emails and Phone Calls After Office Hours (indiatimes.com)

An anonymous reader shares a report: Amazon gets trashed on the international stage pretty often for its inhumane work conditions in its warehouses. However, it seems the Indian arm of the company is trying to do better, at least according to the latest announcement from Country Head Amit Agarwal. According to Business Standard, in an email to senior staff members this week, Agarwal has reportedly asked employees to leave themselves enough time to spend at home, and maintain a healthy "work-life harmony." He's told employees to stop taking calls and emails after hours, and specifically that, "No business decision should be made between 6 pm and 8 am." It's still unclear whether this decision comes from Agarwal or from the company's global leadership. Likely the latter, considering there's been no such chatter for US employees. It'll also be interesting to see how long this plan will hold, given the sheer size of the e-commerce portal. In the email, Agarwal also said that responding to emails while on vacation is "not cool."

36 of 70 comments (clear)

  1. It didn't come from the global leadership. by Anonymous Coward · · Score: 2, Insightful

    That's for damn sure.

    1. Re:It didn't come from the global leadership. by jellomizer · · Score: 2

      Probably not, however he seems to be allowed to manage his own little kingdom in the Amazon Empire.
      A lot of the discussions seems to make good business sense, because with management making decisions off hours, it just creates confusion, as not everyone will be able to respond to it.

      --
      If something is so important that you feel the need to post it on the internet... It probably isn't that important.
  2. Holiday emails by Rik+Sweeney · · Score: 3, Funny

    "Responding to emails while on vacation is not cool."

    Sent from my sun lounger in Cancun.

    1. Re:Holiday emails by ranton · · Score: 3, Interesting

      Responding to emails while on vacation is not cool.

      I have generally found that occasionally checking in while on vacation helps me schedule more vacations more freely. Otherwise it is harder to find a week where my wife and I can both take time off. The majority of vacations I never respond to a single email, but being able to leave during a busy time in a project knowing my team can handle anything because I am available just in case makes the whole process of taking a vacation far less stressful.

      Or perhaps you could just say I am too indoctrinated into corporate life.

      --
      -- All that is necessary for the triumph of evil is that good men do nothing. -- Edmund Burke
    2. Re:Holiday emails by supremebob · · Score: 1

      Yeah, I want to see how quickly that rule gets thrown out the window when Jeff Bezos sends someone on his team one of those infamous ? e-mails.

    3. Re:Holiday emails by ranton · · Score: 1

      And your systems are likely too brittle.

      That is certainly true, but until our CTO secures a mandate from the board to replace about two decades of duct taped systems, that won't change. Four years of new projects being done better certainly helps, but all our technical debt will never go away.

      None of my senior developers or architects have to worry about holiday check-ins, but more senior roles require more responsibility.

      --
      -- All that is necessary for the triumph of evil is that good men do nothing. -- Edmund Burke
  3. working with india. by fish_in_the_c · · Score: 1

    I assume that this could not be universal, as they must have some people working at 'night' which would be the daytime state side.

    --
    âoeTolerance applies only to persons, but never to truth. Intolerance applies only to truth, but never to persons.
    1. Re:working with india. by AHuxley · · Score: 1

      Thats the part any normal nation will do. Work in a shifts and have experts on each shift. So everyone gets some time away from work.

      --
      Domestic spying is now "Benign Information Gathering"
    2. Re:working with india. by Anonymous Coward · · Score: 1


      Thats the part any normal nation will do.

      Sort of. In the US and developed countries, developers don't work at night. For anything mission-critical, the night crew is normally just a skeleton crew that can fix somewhat minor problems. Anything big they call up someone on call, at home.

      Real shift work only happens in industries that need the extra productivity. The shipping industry is a prime example. My wifes son used to work at UPS doing late night shift work. It's necessary because the trucks come in late at night, and the boxes need to be unloaded, sorted etc.

      In India, some developers work nights so they can have some overlap with people in the US. Just like the packaging industry, it's just the nature of the work of being an outsourced worker.

      Frankly, I hope Indians get fed up with this, STOP doing this, and stop being outsourced workers entirely. It sucks for everyone, really. The US gets crummy workers who aren't very productive and need to be fed everything, and India gets overworked people who work nights and never see their family. Bad all around.

    3. Re:working with india. by forkfail · · Score: 1

      Bwahahaha!

      Can't tell if this is trolling or simple ignorance.

      At Amazon, you are in communication at pretty much all times. And you'd best be able to log on regardless of your location or the time of day or whether you're the on-call or not.

      Same is true for other on-lines, though, none seem to be quite as aggressive as Amazon is.

      --
      Check your premises.
  4. They have labour law there and can't firesome for by Joe_Dragon · · Score: 1

    They have labour law there and can't fire some for just saying to no do an 80 hour day also working on holidays = X2 pay.

  5. the US really needs more of the EU labor laws / OT by Joe_Dragon · · Score: 1

    the US really needs more of the EU labor laws / OT

  6. No after-hours emails or meetings... by frank_adrian314159 · · Score: 1

    I guess that means that all of the burden of evening/early-hour meetings with them goes to the people in other hemispheres.

    --
    That is all.
    1. Re:No after-hours emails or meetings... by wyHunter · · Score: 1

      I think it depends on when 'work hours' are defined. Personally, while I don't want to have odd hours meetings ALL the time, alternating what's "good" for someone in India and what's "good" times for someone in USA isn't unreasonable.

  7. Re:the US really needs more of the EU labor laws / by Anonymous Coward · · Score: 1

    That's communist talk.

    I work 5 jobs and have a shit home life, that makes me morally superior to the Euro-weenies who spend most of their time with their families/friends and get to spend waaaayyyy too much time enjoying their lives. And don't get me started on the Frenchies. They raise their kids IN PERSON not via text message. Pure laziness. They should be at work all day long!!!

  8. Re:the US really needs more of the EU labor laws / by houghi · · Score: 3, Funny

    That would be laws for the people, by the people and thus socialist/communist. That would be unchristian to do. So not happening.

    (Yeah, this logic has more holes than a Swiss cheese, but Switserland is not in the EU, so no probnlems there.)

    --
    Don't fight for your country, if your country does not fight for you.
  9. "Former", not "Latter" by Green+Mountain+Bot · · Score: 2

    It's still unclear whether this decision comes from Agarwal or from the company's global leadership. Likely the former, considering there's been no such chatter for US employees.

    "Former" refers to the first of two earlier mentioned list items (Agarwal, in this case), while "latter" refers to the second (global leadership, in this case). If it were the latter, that would suggest there would be "chatter for US employees".

  10. Re:bravo! by lgw · · Score: 1

    Well, then reality hits. (Almost) every software developer in Amazon is in an oncall rotation, and even if yo're not oncall you can still be called in if you're the expert on whatever's broken. This sounds more like "managers can have better work-life balance, engineers still have the pager go off at 3AM every night.

    --
    Socialism: a lie told by totalitarians and believed by fools.
  11. Blame this on Chamber of Commerce and ALEC by hwstar · · Score: 2

    What we have in the US are powerful business groups who "nominate" our legislators for re-election through private campaign donations. Until all elections are financed by public funds, none of this will change: employment-at-will, binding arbitration, noncompete clauses, and reform of overtime for exempt employees.

  12. Re: Typical act from management by Anonymous Coward · · Score: 1

    Reminds me of a meeting I was in where a manager asked why it was taking a long time for me to finish a project. I replied with my meeting-heavy schedule for the next two weeks.

    Their expression was priceless. Awe and confusion followed by three minutes of struggling between extending their (aggressive) deadline or freeing me up from those meetings.

    The latter won over. Interestingly those meetings went well without me...

  13. Re: They have labour law there and can't firesome by thewolfkin · · Score: 1

    Hmm. 80 hour day. Could you direct me to the person that has accomplished this? I'd really like to know how to increase my daily productivity even further. 24 hours simply isn't enough!

    an 80 hour day is when you work four jobs at the same time for 20 hours a day.

    --
    Just another second banana
  14. Re:Until the next review cycle by Anonymous Coward · · Score: 1

    really? you expect your employees not to drink when not at work? you're a fucking asshole. glad I don't work for you. you wouldn't last a day at my current employer for treating people so shitty. you're part of the problem, not the solution.

  15. In other news... by sconeu · · Score: 1

    The next day Amit Agarwal announced that he was voluntarily leaving Amazon "to spend more time with his family".

    --
    General Relativity: Space-time tells matter where to go; Matter tells space-time what shape to be.
  16. Re: What about by Anonymous Coward · · Score: 1

    You have no idea how India is changing, some of the new metro areas are world class. India will keep getting better, the US keeps getting worse , and there will always be shitty comments on Slashdot

  17. Sounds just a tad extreme.... by mark-t · · Score: 1
    In particular, this one:

    "No business decision should be made between 6 pm and 8 am."

    A couple of points I'd like to bring up about this

    While in general, I do agree that this should be the ideal, at the very least, if the company has clients overseas, there's a pretty good chance that the clients' business hours aren't going to always coincide with the company's. Practical business sense demands more flexibility than some hard-and-fast rule like like "no business decisions after 6pm" .

    Secondly, it can come to pass from time to time that things need to be taken care of... immediately, to prevent potentially even permanently damaging issues. While this is more likely to be an issue for employees who function in a manager or supervisor role, it's very easy for me to imagine cases arising where if an employee decides that they've clocked out for the day and feel they aren't responsible for anything more, they might not get to clock in tomorrow because there's not going to be a company left to clock in to.

    Now ideally, situations where an employee but it's stupidly naive to throw some kind of absolute rule around about when you will conduct your business without making any allowances for exceptions... and of course, an employee should also be justly compensated for their extra time on the occasions where it has been needed.

    Finally, speaking for myself and from my own personal experience, I cannot stand to leave work when I have not yet felt like I've accomplished something constructive that day... I do not ask for compensation from my employer for this, because it is voluntary and not demanded of me, but if when I'm in the middle of some large programming task, I'd rather get it to some sort of point where I feel like I could leave it and pick up tomorrow instead of just dropping everything the minute the clock hits 5:30, where it can spell the difference between taking a couple of minutes to get myself back up to speed with where I was because I was at a point where a logical break is possible and having to take a an hour or more to basically completely mentally reinvent everything I did yesterday so that I can be on the same page that I was when I left the work at a point where no logical breakpoint can be found. Usually, this does not amount to staying too much longer, so I don't find it hinders my life balance in any way..

    1. Re:Sounds just a tad extreme.... by mark-t · · Score: 1

      I was never suggesting that a person be available 24/7, 365 days a year. I suggested that *occasionally* it might be necessary for a person to take care of critical matters that really can't wait. I thought I had made it clear that this was an exception, and not a ruile.... my dispute was that making a rule like "no business decisions after 6pm" as an inviolable hard and fast rule could easily end up spelling the end of the company if something happens to go sour one day. I can think of perhaps half a dozen times in the past 15 years where I've seen something like that happen in three different companies I've worked for in that time... and thankfully, every company where I've had it happen has always been very grateful that I stuck around to help mitigate what would have otherwise been a disaster, and has not taken it for granted... I suppose that makes a big difference, actually.

    2. Re:Sounds just a tad extreme.... by mark-t · · Score: 1

      They SAY it is only 'occasionally', but the expectation is that you get a response 100% of the time this 'occasionally' happening after hours support that is needed.

      You are committing the strawman fallacy... when I say that it should be occasionally, I meant that it would actually *be* occasionally.... not something that they merely say and then don't actually mean, which is what you seem to have implied that I meant. I was suggesting that a company treat its employees fairly, and not say "occasionally", but actually just mean regularly. This doesn't require that anyone be a fortune teller, it just requires that the company is being well managed, and operating in a way that actually can, under normal circumstances, survive employees working only regular hours. My point is that even in these cases, exceptional circumstances can still happen, and if an allowance is not made for those exceptions, then those circumstances might very well spell the end of everybody's paycheck because employees are too busy saying "it's not my problem it's after 6pm".

  18. Re: What about by Anonymous Coward · · Score: 1

    This is just one of 100 smart city projects going on in India right now. Yes 100.

    https://m.youtube.com/watch?v=j1zPLR6DPKk

    No wonder the world thinks that Americans are morons. Please educate yourself , I know it costs a fortune in your country

  19. What this sounds like to me.. by fluffernutter · · Score: 1

    "Definitely don't check work email from home, but if your emails for the day aren't answered (because you are 120% utilized) then you'll have to stay until they are."

    --
    Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
  20. Re:That's my policy already ... by fluffernutter · · Score: 1

    That's the problem... It's nice for an employer to tell you not to work on your personal time, but are they willing to utilize their staff appropriately so there is a hope in hell of staying ahead with a day's work.

    --
    Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
  21. Re: They have labour law there and can't firesome by HornWumpus · · Score: 2

    I worked a 32 hour day once.

    8 at a client's location in Sydney, 18 travelling (over the dateline), 6 in Sacramento. The accountants wanted to argue.

    --
    John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
  22. Re: What about by toadlife · · Score: 1

    Says the guy with a country in massive poverty, practically indentured corruption, sexual inequality, a wealth gap that is shocking with people having bones sticking out of their rotting flesh being passed on the street without a blink because that shits just tuesday there, people crapping all over the place due to lack of basic infrastructure, 64 babies dying due to the hospital not being able to afford oxygen...like the list just never ends.

    Wait...are we talking about India of the U.S.?

    --
    I don't always use unix-like operating systems; but when I do, I prefer FreeBSD.
  23. Re:Until the next review cycle by pezezin · · Score: 1

    You are a horrible boss. Work performance should be evaluated on what people do on work time, what they do on their free time it's their own fucking bussiness, not yours.

  24. Re: What about by wyHunter · · Score: 1

    Of course, the real reason why the US keeps getting worse is that we've shipped all of our wealth generating industry out of the country.

  25. Re:Insidious by Cederic · · Score: 1

    A work ethic doesn't mean unbridled attention for eight hours during traditional office hours.

    It means getting things done, delivering strong outcomes for the company.

    That could be done in office hours. It could be done at home. Most programmers are fucking awesome at fixing bugs while having a shit; they don't claim overtime for this, but in return they don't expect their manager to get upset when they check their email.

    I'll work from 7.30am to 2pm, go home, cuddle the cats, call a colleague in another timezone, maybe do some more work, eat dinner, maybe do some more work, play computer games, go to bed. The next day I may get up, play computer games, have lunch, consider doing some work.

    I get commended on my work ethic. I lead, facilitate, personally deliver and don't let idiotic things like working hours get in the way. Sometimes that means I do nothing for 2-3 days (and then enjoy the weekend). Sometimes it means I work 70 hours without a break, because I'm in the flow, I have a deadline to hit, I just feel like getting something done.

    So no, there is nothing wrong with expecting your employees to have a work ethic. It just has fuck all to do with the hours they work, and whether they use social media or not.

  26. Why stop there? by Tony+Isaac · · Score: 1

    I vote for no emails or phone calls DURING office hours!