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Unpaid and Abused: Moderators Speak Out Against Reddit (engadget.com)

In a joint investigation, Engadget and Point spoke to 10 Reddit moderators, and all of them complained that Reddit is systematically failing to tackle the abuse they suffer. Keeping the front page of the internet clean has become a thankless and abusive task, and yet Reddit's administration has repeatedly neglected to respond to moderators who report offenses. From the report: "I've had a few death threats," said Emily, who asked to be referred to by her first name and her Reddit username, lolihull, to prevent the online harassment from spilling over into her real life. [...] "I had three death threats this past month," said abrownn, who moderates r/Futurology, with more than 13 million subscribers, and r/technology, with more than 6 million subscribers. abrownn asked only to be known by their username. All the moderators interviewed confirmed they had received death threats, which they said can take a toll.

[...] It's hard to pin down how many moderators there are: Even the moderators themselves don't know, but most estimate their numbers are into the tens of thousands. Some spend hours each day working for free on the site. Whatever the actual figure, they far outnumber the higher-ranking and paid administrators, whose job it is to respond to the evidence that the moderators collect.

26 of 363 comments (clear)

  1. Why so many death threats? by Anonymous Coward · · Score: 5, Insightful

    If you wouldn't say it to their face then don't say it online. What's wrong with people?

    1. Re:Why so many death threats? by Anonymous Coward · · Score: 5, Insightful

      I'm guessing that it's easy to type out a death threat and the people doing it know that it is likely to have maximal impact. The majority of people doing it would probably crap themselves if they were confronted about it in person. It's weak and underhanded.

    2. Re: Why so many death threats? by BeauHD+(5) · · Score: 1, Insightful

      The Golden Rule Of Slashdot

      "If You Don't Have Something Positive To Say Then Don't Say It.

      I'm talking to YOU, AC.

      -=xXx==v==[BeauHD]==v==xXx=-
      s e n i o r -=- e d i t o r

    3. Re:Why so many death threats? by JaredOfEuropa · · Score: 3, Insightful

      I agree. But it’s not the same as making an actual death threat to someone’s face either; an online death threat is the internet’s equivalent of a strongly worded letter to the editor

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    4. Re: Why so many death threats? by weilawei · · Score: 3, Insightful

      I'm pretty sure that the golden rule of Slashdot has always been Voltaire's line about defending speech one disagrees with.

    5. Re: Why so many death threats? by Anonymous Coward · · Score: 0, Insightful

      I'm pretty sure that the golden rule of Slashdot has always been Voltaire's line about defending speech one disagrees with.

      What planet is the Slashdot you're accessing located on?

      Because the golden rule on this Slashdot is "If you dare post something that disagrees with the current received "progressive" groupfeelz, we will mod you to oblivion! Because no-platforming, you RAAAAACIS' Nazi!"

    6. Re:Why so many death threats? by Highdude702 · · Score: 1, Insightful

      Kindof true though, I know people that went to prison for DUI and came out ruthless gangmembers.

    7. Re:Why so many death threats? by Luckyo · · Score: 3, Insightful

      Or: these aren't credible threats.
      Or: these are people looking for attention.

      There are quite a few options, and considering the trend to play the victim, combination of that first name and user as well as the source being well known for social justice activism which specializes in victimhood weaponisation suggests this is a standard "we have a victim here, company needs to do what we say" social justice attack vector.

    8. Re:Why so many death threats? by AmiMoJo · · Score: 4, Insightful

      Except when they follow through and call in a SWAT team or turn up at your house. Those things happen regularly.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    9. Re:Why so many death threats? by Wolfrider · · Score: 4, Insightful

      -There is an EASY way to stop this. In order to communicate with a Reddit mod in any personal way, you need to go through a Cryptographically Signed process that PROVES your identity. Any communication mentioning death threats in ANY WAY gets auto-routed to a Special Task Force (paid) that works directly with the Police/FBI.

      -No one ever even needs to SEE a death threat. I guarantee you, 1st time that ever happens to me I will be DEMANDING to speak to an owner IN PERSON and will NOT do any more work for them until it is Resolved to my satisfaction. PERIOD.

      --
      .
      == WolfriderV6 == I'm willing to admit that *I just might* be wrong... Are you??
    10. Re:Why so many death threats? by Anonymous Coward · · Score: 1, Insightful

      Austin had a startup called Authenticated Reality that did exactly this. However they got shut down by death threats.

    11. Re:Why so many death threats? by HeckRuler · · Score: 3, Insightful

      you need to go through a Cryptographically Signed process that PROVES your identity.

      Hahaha! oh wait, you're serious. Ok, walk me through that. "It's encrypted" isn't good enough. Prove... WHAT identity? Prove that it's tied to an email? pft. Tied to a credit card? Also not so good. Do you really want a background check just to question authority?

      No one ever even needs to SEE a death threat.

      Correct, it's not needed. But if they're an adult in society I can guarantee you it's going to happen. The same way that they're going to meet people who disagree with them, don't think they're good people, insult them, question their motives, cast unsubstantiated aspirations upon their mother, and call them gay. If you are in a position of authority where your job is to censor people, I can guarantee you that you will receive abuse. And I can also guarantee you that the position will be abused. Human nature is a bitch, isn't it?

      Obligatory "go DIAF" statement that's needed in these threads so everyone can pad their victim card. There you go. If this is your first time... I guess you have to call someone at... it's not DICE anymore... it's BizX. Good luck with that. If you're not full of shit and you actually meant it when you said you wouldn't be "doing work" until it's "Resolved" then... well... sorry for kicking you off of slashdot.

  2. Reddit moderation is bullshit... by blahplusplus · · Score: 5, Insightful

    .. like 90% of the channels you can tell people of low education and people who are young tend to be moderators. AKA people with lots of free time.

    The reason reddit is so popular because it is a confirmation bias wonderland for people who are not very bright and that is most of our species. So reddit is a wonderland of egoboost for the none too bright and uninformed. It's just 100% drama generating machine between the informed, uninformed, young and old and it has to do with the karma and moderation system. Reddit is just one monkey ego war where opinions no matter how dumb are fought and defended by drive by upvoting and downvoting of whatever subgroup is most dominant on the sub unfortunately for our species .

    The whole thing thrives off putting people of various ages and education backgrounds together and watching them go at it. It's just a battle royal, to a large extent.

    1. Re:Reddit moderation is bullshit... by Dutch+Gun · · Score: 5, Insightful

      I guess it depends where you go. I occasionally visit some of the smaller, more technically-oriented subreddits, like for programming languages and game development, and I've found most people there to be pretty nice and helpful.

      --
      Irony: Agile development has too much intertia to be abandoned now.
    2. Re:Reddit moderation is bullshit... by Kiuas · · Score: 5, Insightful

      Reddit is just one monkey ego war where opinions no matter how dumb are fought and defended by drive by upvoting and downvoting of whatever subgroup is most dominant on the sub unfortunately for our species .

      The whole thing thrives off putting people of various ages and education backgrounds together and watching them go at it. It's just a battle royal, to a large extent.

      The whole thing thrives off putting people of various ages and education backgrounds together and watching them go at it. It's just a battle royal, to a large extent.

      This is perhaps true, but at the same time this describes most of the conversations on the internet between strangers. At least to Reddit's credit the possibility of downvoting eliminates the most obvious cases of trolling and flaming. Look at some other platforms like Facebook that do not allow downvoting at all and the discussion culture is many times more toxic because no matter how stupid a statement is there will always be a bunch of fools that like it and this feeds the trolls and the morons.

      Reddit isn't perfect by any means, but it's a small step in the right direction. Keep in mind that the vast majority of online users have been discussing online for 10-20 years, and during that time both the number of platforms and the number of people have grown immensely. The internet and the culture that comes wth it is still very much a work in progress, even though we don't tend to think of it like that.

      I like the moderation system of Slashdot over simple votes (in fact it was the main thing that got me to register here almost a decade ago precisely because I was fed up with the level and moderation of discussion elsewhere), although I admit I'm not sure if something like this would work on the scale of Reddit and the amount of content being posted there. If anyone is aware of other platforms doing interesting things with discussion moderation that's not just a simple free-for-all, I'd be interested to hear about them.

      --
      "It is the business of the future to be dangerous" -Alfred North Whitehead
    3. Re:Reddit moderation is bullshit... by lucasnate1 · · Score: 4, Insightful

      .. like 90% of the channels you can tell people of low education and people who are young tend to be moderators. AKA people with lots of free time.

      How is this different from most online forums?

      The whole thing thrives off putting people of various ages and education backgrounds together and watching them go at it. It's just a battle royal, to a large extent.

      How is this different from the rest of the internet?

      I remember that in the past, "no matter who you are, you can speak your mind and only be judged by your words" was a good thing, but apparently now the trend
      is neo conservatism (from both the left and the right) and a desire to see the return of noblety (whether blue blooded or academic).

    4. Re:Reddit moderation is bullshit... by Anonymous Coward · · Score: 3, Insightful

      Downvoting promotes groupthink. It's all well and nice when people push racists and bigots into the negatives, but post something vaguely unpopular and watch yourself get hammered.

      It's the reddit equivalent of "shouting down" dissent. If they don't like what you are saying, they will try to silence you by any means necessary.

    5. Re:Reddit moderation is bullshit... by religionofpeas · · Score: 4, Insightful

      At least to Reddit's credit the possibility of downvoting eliminates the most obvious cases of trolling and flaming.

      Most posts are downvoted simply because they present a different opinion, reinforcing the echo chamber.

      I like to learn things, and have my opinions challenged in a constructive way. Reddit sucks for that. I can either pick a group of people who completely agree, or a group that disagrees. Both cases are rather pointless.

    6. Re:Reddit moderation is bullshit... by swb · · Score: 5, Insightful

      Many larger subs are a shitpost idiocracy of noise, but the smaller ones can be pretty reasonable.

      r/futurology is a terrible example of a subreddit. I think it might be a default subreddit, which means it gets a lot of random visits, and 99% of the posts there are pretty much fantasy clickbait. "Scientists discover way to use Earth's rotation to create free energy and world peace."

      I will say that it is a harsh web site. When your're wrong on most subs, man, are you wrong.

      My city's local subreddit is also dominated by a very narrow political/age spectrum where deviating from the party line will result in bans. I got banned for 30 days (only sub, ever) even though I had a positive karma of something like +5 for my history in the sub over hundreds of posts and comments.

      Overall I mostly like reddit, but there are times where it's just too mean or too stupid. You have to put some effort into finding worthwhile subs and avoid most of the big ones.

  3. When all is said and done... by jcr · · Score: 4, Insightful

    ... A great deal more is said than done.

    I've been getting death threats since the FIDONET days, and once in a while one of the losers trying to scare me has mentioned where I was living or working at the time in their threat, but not one of them has even showed up to TP my house, let alone try anything dangerous.

    If you can't ignore the Internet Tough Guys, then get off the internet, for fuck's sake. If you actually believe that any of them will show up, get a pump-action shotgun: problem solved.

    -jcr

    --
    The only title of honor that a tyrant can grant is "Enemy of the State."
    1. Re:When all is said and done... by AmiMoJo · · Score: 3, Insightful

      Back in the BBS days, then Usenet, mailing lists and early forums I never got that kind of abuse. These days threats of violence and doxing are often the first thing you get hit with. And I have been doxed and had stuff sent to my home, my wife's home, our email accounts flooded etc.

      It's illegal to own a shotgun for personal protection where I live, and I doubt it would be effective against floods of spam mail or people calling my employer.

      All of that is designed to shut down free and open debate. It's censorship. Intimidation designed to silence views that the perpetrator does not like.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    2. Re:When all is said and done... by Mashiki · · Score: 1, Insightful

      Back in the BBS days, then Usenet, mailing lists and early forums I never got that kind of abuse.

      I can quite remember back in the BBS days of this happening. I ran a fido:net node, and there were always people just unhinged and had to be blocked at the node level because of this shit and Usenet too. Early forums? Yep. You can still find instances of it back on the wayback machine.

      These days threats of violence and doxing are often the first thing you get hit with. And I have been doxed and had stuff sent to my home, my wife's home, our email accounts flooded etc.

      Yeah well, ask the political and radical left how much they enjoy it. Since they were the ones to popularize these methods back in the 80's and 90's. Everything from doxing someone's home because they ran a shelter, to a research worker having bombs sent to his home because he killed rabbits in the course of his research. The the more modern stuff of the 00's, with anti-MRA feminists and their ilk that pull fire alarms in buildings, call in the bomb threats and so on. Or with Gamergate, and all of the open-public events from restaurants, to meeting halls having bomb threats called into them. Or the more recent stuff, that's become a hallmark of the feminst left. If you committed the dangerous thing of "sexual allegations" which haven't been proven in court, law, HR, or anything else. Well? The mob will come and try to get you fired. Oh, but if the accuser is female? They'll just circle the wagons and hope it disappears.

      All of that is designed to shut down free and open debate. It's censorship. Intimidation designed to silence views that the perpetrator does not like.

      It sure is. Now you seem to be having a problem here. Your regular anti-speech stands seems to contradict your current open speech debates. Guess what? Tthe bullshit from campuses in Ontario has gotten so bad that the provincial government is stepping in and stating that universities MUST have a free speech policy, and can no longer restrict speakers by trying to land them with heavy security fees or other nonsense issues. Or you will loose funding. Then again this is the that Jordan Peterson were warning about universities in Canada 5 years ago. Groups like FIRE and CampusWatch have been doing the same in the US.

      --
      Om, nomnomnom...
  4. Re:Never understood why people want to be moderato by DNS-and-BIND · · Score: 4, Insightful

    It's the power and control they get from being moderators. Some people deal with this good feeling by becoming politicians. Others become message board moderators. It feels wonderful to slap people you don't like with bans, doubly so when you get to attach a shitty little message to it that the recipient can't reply to. Especially when your life offline is nothing.

    --
    Shutting down free speech with violence isn't fighting fascism. It IS fascism!
  5. Re:Volunteer Moderators are dumb by AmiMoJo · · Score: 4, Insightful

    You clearly enjoy posting your outrage to Slashdot, otherwise you wouldn't keep coming here to do it. Slashdot is like it is because it has a user run moderation system. Clearly you get some value out of that.

    It therefore doesn't seem unreasonable to thank the people who invest their time in making Slashdot/Reddit a better place to post and debate, and try to address their concerns lest you lose that resource that you use regularly.

    --
    const int one = 65536; (Silvermoon, Texture.cs)
    SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  6. Re:Never understood why people want to be moderato by Opportunist · · Score: 5, Insightful

    The difference is that on Slashdot, all you really do is mod them down. You can still read all the app apps and all the GNAA, not to mention the cosmonaut Golden Girls.

    No idea why anyone would, but you can.

    The information is still there. That's the difference.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  7. Re:Never understood why people want to be moderato by Anonymous Coward · · Score: 4, Insightful

    Have to jump in here.

    > It's the power and control they get from being moderators. Some people deal with this good feeling by becoming politicians.

    I know it's all the rage to dump on politicians. But there are so many, many problems with where things are headed.

    For example? Can in imagine if you're an *honest* politician? And one that just wants to solve a few problems, wants to generally 'fix' something they see broken? Not in it for the power, or money, but honestly just want to make things better.

    Sure it's somewhat selfish in the end, because they want to make it better for their family, their friends, their community. But that's the sort of selfish we want!

    So you have a TV interview. Or, say something on twitter. Welp. Everything is completely distorted out of context, quotes are taken and slapped together with other quotes, the list goes on. If you tell the truth? It will be distorted, taken out of context, and if you discuss something for an hour? They'll take a 4 second quote and slap it on the air.

    Things I remember a Prime Minster I *didn't even like*, but couldn't believe he was being harassed for:

    - he wore a sweater, and was mocked because it looked a little off
    - he shook his son's hand one day, when he left for school -- everyone called him a cold, calculating bastard because he didn't hug his son (I didn't want hugs from my dad when 10!)
    - his hair was too neat (boy, he sure must use a lot of hair spray!!)
    - his smile is a little funny, he must be a psycho

    I could list a 100 of these. What. The. Fuck.

    How about people actually commenting on policy?

    But no you become a politician, and every single aspect of your life is examined. People think death threats on the internet are bad? Well I wonder what sort of vile crap gets thrown your way, if you're a politician? I'm sure death threats would almost be preferable to some comments sent via no-return address letters, or phone calls, or whatever.

    Yet, let's say you put up with all that. The threats, the vile spew coming out of people's mouths, the criticism for the smallest things, and hell -- even being criticized for doing what you said you'd do in campaign speeches?

    Well, you put up with all that -- and you STILL get no-where often with the things you WANT to genuinely help with.

    And then everyone dumps on you. Again. Because the opposition and sometimes even your own party works against you.

    I don't know. I'd have to say that being an honest, open, caring politician is the worst job on the planet.

    And this is what disturbs me. Because all day long, every day, I see little cracks like the one you made about politicians. I see them regarded as scum. I see what they do equated to a waste of time. I see them assumed as thieves, assholes, pricks -- when people aren't even aware of the person behind the office, nor of what they've done -- good or bad.

    If people want things to REALLY turn around, then people need to create an environment where an honest, caring, loving GRANDMOTHER would be happy being a politician.

    Why?

    Because -- if only scum can stand the job, wtf!