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Nasty Adobe Bug Deleted $250,000 Worth of Man's Files, Lawsuit Claims (gizmodo.com)
Freelance videographer Dave Cooper has filed a class action lawsuit against Adobe, alleging that an update to Premiere Pro came with a flaw in the way it handles file management that resulted in the deletion of 500 hours of video clips that he claims were worth around $250,000. Adobe has since patched the bug. Gizmodo reports: Premiere creates redundant video files that are stored in a "Media Cache" folder while a user is working on a project. This takes up a lot of hard drive space, and Cooper instructed the video editing suite to place the folder inside a "Videos" directory on an external hard drive, according to court documents. The "Videos" folder contained footage that wasn't associated with a Premiere project, which should've been fine. When a user is done working on a project they typically clear the "Media Cache" and move on with their lives. Unfortunately, Cooper says that when he initiated the "Clean Cache" function it indiscriminately deleted the contents of his "Videos" folder forever.
Cooper claims that he lost around 100,000 individual clips and that it cost him close to $250,000 to capture that footage. After spending three days trying to recover the data, he admitted that all was lost, the lawsuit says. He also apparently lost work files for edits he was working on and says that he's missed out on subsequent licensing opportunities. On behalf of himself and other users who wish to join the suit, he's asking the court for a jury trial and is seeking "monetary damages, including but not limited to any compensatory, incidental, or consequential damages in an amount that the Court or jury will determine, in accordance with applicable law."
Cooper claims that he lost around 100,000 individual clips and that it cost him close to $250,000 to capture that footage. After spending three days trying to recover the data, he admitted that all was lost, the lawsuit says. He also apparently lost work files for edits he was working on and says that he's missed out on subsequent licensing opportunities. On behalf of himself and other users who wish to join the suit, he's asking the court for a jury trial and is seeking "monetary damages, including but not limited to any compensatory, incidental, or consequential damages in an amount that the Court or jury will determine, in accordance with applicable law."
if its valuable back it up?
as soon as you realize this happens, "testdisk" in a controlled environment is the ONLY solution i use.
done boneheaded things several times, testdisk saved me each time... and i highly doubt adobe did zero overwrites or anything other than a simple delete.
Nothing on Blu Ray ? No other external drives ? nothing ?
Spend that much on creating it, you need to budget back it up.
Seriously,
You spend 250k capturing footage and don't have ANY backups?
46137
[nt]
File under 'M' for 'Manic ranting'
fail...
101...
On one hand, obviously if something is valuable you should have multiple backups.
However, these days companies are getting more and more sloppy with their quality assurance and they just shrug off what happens to the "little people." If companies start getting sued more they might shape up.
Remember, software these days has "NO WARRANTY" nor "FITNESS FOR A PARTICULAR PURPOSE" and knowns "KNOWN DEFECTS".
Just keep paying your money, and taking your chances.
Yeah, so (1) unless Adobe's lawyers suck, the contract means he won't win, (2) Once it happens, he probably has some duty to reasonably limit the damage under state contract law, like by calling a data recovery expert for some number less than $100K, (3) Backups, much? He could have lost these at any time.
The 3-2-1 rules of backups.
This guy did not.
It seems more he is a troll, and he is trying to monetize a flaw he found by accident.
Even though I am making all this up, and have no knowledge of the events, posted anon.
If something THAT fucking important,.... Ummm.... Have a damn backup!!!! Hell, have 10!!!!!!!
Comment removed based on user account deletion
Much better headline. Or to get with the times, "You will never guess how much this man lost by failing to backup his data".
Adobe's lawyers will point to the Terms of Use (https://www.adobe.com/legal/terms.html) that he agreed to before using the software, and that will be that.
9.2 We specifically disclaim all liability for any actions resulting from your use of any Services or Software. You may use and access the Services or Software at your own discretion and risk, and you are solely responsible for any damage to your computer system or loss of data that results from the use of and access to any Service or Software.
No consequential damages.
fucking moron
I wonder how this person will prove the previous existence of the files.
Is it the woman's fault she didn't carry pepper spray?
That's a pretty impressive bug if it's able to delete all the redundant storage he was surely using to protect a quarter million dollars' worth of data.
Microsoft employee James Kelly here. Installing APK on Windows 10 is considered unauthorized tinkering and will break your PC. Only use approved Apps from the Windows Store!
Check out my other posts on BetaNews, where they pay me to post how much market share Windows 10 has any time some tinkerer breaks their computer!
You're caught impersonating me c6gunner (your name's the submitter signing "APK") https://linux.slashdot.org/com... & you ALTERED /.ers PRAISE of my work (not yours you don't even HAVE).
(Don't throw stones if you live in a glass house vs. me: RIGHT ZIP? https://yro.slashdot.org/comme... )
*** IGNORANT LYING CHIMP "ZIP" SHOT DOWN FOR HIS LIES & TECH FUCKUPS vs. me https://games.slashdot.org/com...
LIAR ZIP says he has no account "I don't have an account, so I don't have mod points" https://news.slashdot.org/comm...
Yet LIAR ZIP says he downmods my posts (IMPOSSIBLE MINUS AN ACCOUNT on /.): "I down-modded a few of your post on other threads" - by Anonymous Coward "ZIP" on Thursday October 11, 2018 @11:31AM (#57461058) FROM https://yro.slashdot.org/comme...
These PUSSY bullshit artists aren't bullies - they're worse - they're pussy ass PUNKS & talkers (all talk "ne'er-do-well" DO-NOTHINGS).
APK
P.S.=> Hosts can stop portsmash (blocking downloads of it) "You basically have to already be able to run your own evil code on a machine in order to PortSmash it." from https://www.theregister.co.uk/... not Spectre/Meltdown AFAIK (but it's POSSIBLE it might but NOT TOTALLY SURE here (vs. say, RPC using them which would be REMOTE vs. LOCAL as in portsmash above) per https://meltdownattack.com/mel... &/or https://spectreattack.com/spec... ACADEMIC RESEARCH into their mechanics ) - & U FAIL a PORTFILTERING TEST https://yro.slashdot.org/comme... ... apk
So super Dave Cooper is going to blame Adobe because HE failed. Good luck with that.
“Destiny doesn’t make appointments, nor does she waste her time with the naive and unready!”
- Farnam
Is it Adobe's fault that he didn't keep back ups?
No, it is only Adobe's fault for the bug in their software.
However the very fact he didn't keep backups or even copies is very indicative of the value he placed on that data originally.
In other words, just because you keep all of your money in cash form taped to the outside of your car windows, doesn't make it any less of a crime for someone to steal it. But it does show you didn't care much if it was stolen.
Fortunately the courts are not run by turnips. This man will need to produce itemized receipts to show he paid $250,000 to produce that data before Adobe will be held responsible to pay him that dollar amount.
If he can do that, then Adobe absolutely *should* be responsible to pay him for that loss.
If he can only show a $20 receipt for gas in his car to go to work that day, he should only get $20.
First thing anyone should learn if you use a computer for your work is BACKUP BACKUP, and BACKUp again. Never rely on just one backup. Two backups is the minimum for what he is doing. I have 3 backups for my images and videos as Windows corrupts files when you defrag, or some how, some other reason. I run compares between my live disks and backups and about 4-9 files become corrupted every 9 months or so.
Never rely on another person to get it right because they don't give a shit about you.
Unless the space was overwitten, the data was recoverable. So he must have also been slow to notice.
If the "Big Desktop" corporations got sued everytime a bug in their apps deleted or mangled something, the corporations would be sued to oblivion. That's why they have "license agreements" whereby in order to use the app, you have to check a box that essentially says they are not responsible when your data goes kaflooey.
It's kind of like a North Korean election where your ballot presents two choices:
__ A) Kim
__ B) die
It's even worse with apps, since you may get both.
Therefore, do the Ballmer Dance to "Backups backups backups"...
Table-ized A.I.
what the fucking fuck are you whining about?
See subject: Your MASSIVE FAIL in this life is you're nothing more than a chattering little do-nothing "ne'er-do-well" online & you know it...
* Is that the best your "phantasyland FAKE NAME" (for your fake lie of a so-called 'life') can manage?
When a FAKE NAME do nothing like YOU does better than I have? Then talk (you're all talk & no action)...
You can't help you're an immature little BUTTHURT no-mind, lol! I blew you away in TONS OF PLACES and easily dust your no-mind bullshit blatherings.
APK
P.S.=> The TRUE PRICE of your UNIDENTIFIABLE FAKE NAME do-nothing selves like you that I can ALWAYS CASH IN ON (lol) is that I can use FACT/TRUTH on them to SHATTER their all TOO fragile delusional egos that they actually know A DAMN THING in computing, lol... apk
I'm only a problem 4U Mr. UNIDENTIFIABLE anonymous - I'll run you dry of downmodpoints & outsmart you as always, loser... obviously I've RUN YOU DRY of them already (& if not, I will, inevitably & I WIN, as always). I'll start these threads when I DAMN WELL PLEASE & you'll just CRY more like the BITCH you are.
* ... & you KNOW it.
(YOU? You do ALL you've ever known how to DO in your WASTED LIFE (especially vs. me) - LOSE).
APK
P.S.=> Unbelievable - trying to play "victim" like the PUNK you are giving me that BULLSHIT? I'm not the one spamming on hosts OFF-TOPIC - they are & I'll beat them @ it until they SCREAM for mercy (I have before & will again - their 'downmodpoints' are FINITE - my ability to REPOST to nullify bogus downmods, isn't (FAR from it))... apk
A better analogy would be if the woman didn't back up her files.
Good luck, this sounds like a lawsuit the user is not going to win.
Sounds like the user told premiere to use D:\videos as this temporary cache while he also had other irreplaceable files in there, rather than a dedicated dir like D:\videos\cache. premiere assuming it has full control/use of the directory choosen as a temp location did a del *.* on all the contents of the dir when it came time to clean the cache.
This is about as dumb as hiding irreplaceable files inside your browsers cache folder and expecting said files to still be there after clearing your browser's cache.
And shame on the user for not having backups of files that cost that much to produce
... but does he backup? This guy is an asshole.
Other people here have pointed out similar thinking to me on this, as an IT professional, the headline should read:
"Dumbass does not backup $250K of IP and blames someone else for his failure" so he will sue, because 'Murica!!
If I had $250K (NZ$350K) of IP, I would back that up on USB drive, a NAS, and to cloud.
It should be fair and reasonable that this guy is expected to have backups, otherwise as you said, he doesn't place much value on the data which should be taken into consideration. Not only didn't this idiot have backups, he kept all his data on a single external drive! No raid array for disk redundancy, no copy of the original footage, nothing. If he dropped the drive he would have been screwed.
Up next: Man sues WD for losing all his data to a prematurely failed drive.
If so, It was the guys own fault for using his external video folder as his cache folder. Its not a bug when you clean up the temp folder. PEBKAC nothing more nothing less. If not, well It probably was the guys own fault anyway.
Most software that lets you relocate a cache directory expects you to point it at a folder which it will then creates and then ultimately deletes when the cache is no longer needed. I’m very surprised Adobe was willing to change this behavior, however the previous behavior was absolutely not a bug.
The user was an idiot for pointing it a directory that already existed..
Well, animator, compositor and post-producer, but close enough. Speaking as one myself, I'd say the title of this story sould be "Man reads about Adobe bug, comes up with convoluted story to try to squeeze some money out of them".
Who the hell moves the (incredibly messy) cache files into the same folder as source video files? Who the hell doesn't keep any backups of important video files? Who the hell can't recover recently-deleted files?
Adobe Software .... not fit for any purpose, use at your own risk.
Now to cover every other proprietary software tool made and all the F/LOSS stuff, just change out "Adobe" with the company or project name.
Fucking backups. Know them. Use them. Love them.
Every HDD has 1 goal, that is to die when it is least convenient. It has no other goal.
And no, RAID doesn't replace backups.
This guy fell into a trap that gets a lot of folks. Over the years, and over a lot of assorted compooters, I've learned, learned the hard way, and learned well; compooters are 100% reliable, 99% of the time. Caca pasa, y'all. ...stuff.
I would have tested this stuff before I ever gave serious work to it. I'd also have made extra copies of important stuff, and made another extra copy when I'd completed an alteration. I've seen this sort of stuff happen a few times, and not only in Adobe's um,
I feel sorry for the guy, but I feel even sorrier for his attorney. Adobe can't be held liable for ALL of the blame in this case. Well, OK, they -can-, but if I had to represent the plaintiff I'd be fearful that at least one of the folks at the other table were experienced compooter users, aware of the fallibility of hardware, software, Windows and Adobe. Caca pasa.
add stuff to cache
delete cache
WHERE'S MY STUFF!!??!!
It would be "man sues external hard drive manufacture for losing $250k of videos when disk fails"
If there is nothing interesting about your storage, yes testdisk is great. It should be used on an image of the media, preferably a read-only image. Do NOT try to recover from the original media, if it's valuable to you. The only thing you should do with the original media is make an image of it, then unplug it and move it to a different room.
If you're using raid, volumes, or other more interesting storage recovery is still possible in most cases, but it gets more complicated. There are a lot of ways to go wrong.
If you've deleted data that is worth $250,000, it's foolish to touch it at all if you don't have both experience doing data recovery and knowledge of the on-disk format at each level - partitions, volume manager, raid, filesystem, etc. If it's worth $250,000, it's worth spending $1,000 to have it recovered by someone who knows what they are doing.
If you find yourself needing to recover data that's worth tens of thousands of dollars or more, you can contact me. When *I* want some help, I talk to Neil Brown and Ted T'so.
What could go wrong?
APK = creimer
What do files have anything to do with her pepper spray? She's not running a nail salon!
If he really had $250k worth of files you'd think he'd have a backup.
I don't believe in karma, I just call it like I see it.
Everything they make is garbage, the world would be a better place without them.
Among other things, I'm a professional writer. My stuff might be worth 250k if you compared my royalties to what an annuity would get you. Or maybe I'm being optimistic; novels have something of a half-life.
Either way, when I'm done with a writing/editing session, a save script copies the files (as new files, it does not overwrite) to my other desktop computer, to an NFS server, and to a RAID'ed NAS. And to a USB flash drive which I keep on my person at (almost) all times. Occasionally I'll burn a disc to store off-site. Now, I realize a photographer's files are going to take up a hell of a lot more disk space than my mostly-text files, but drives (and optical discs) are cheap.
If your livelihood even partly depends on digital data, make more freakin' backups than you know what to do with. A writer friend of mine had a house fire (years ago) and lost all his manuscripts. He now keeps more backups than I do. (And no, the cloud is for convenience, not for real backups.)
(Of course, if worst came to worst, all my previously-published works are backed up on Amazon's servers and hard-copies all over the place. I'd only lose the as yet unpublished stuff.) ;)
-- Alastair
I've found that Adobe Premier has some poor file management decisions built into it. Adobe has always done it's own thing irrespective of operating system conventions and procedures as far as temporary files and folders are concerned
Though, content creators need multiple backups at every step of the process. A video editing program like many content creation, engineering, and scientific programs are very demanding on computer systems. Anything can happen.
Unfortunately because of Internet patch-as-you-sell methods, we are all beta-testers, now
https://www.youtube.com/c/BrendaEM
Juts to give the poor bastard the benefit of the doubt, maybe he had one backup drive... that he kept synced to the state of the primary drive.
In that way you could have a backup and still delete all that stuff. :-(
However, as soon as he realized anything was gone he should have immediately gone to recover the items from the raw data still left on disc (just not known by the file system), unless Adobe is doing some kind of fancy write-over-data? Seems unlikely.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
1) the guy didn't have backups? he should lose for being retarded
2) he will need to prove the files existed to begin with in the location he claims. As such, data recovery will need to be run against the drive. Depending on what he did to "try and recover" the lost data, Adobe's lawyers will have a field day with them there if data recovery services aren't able to do anything (i.e. he destroyed his own chances of recovering the data - assuming it existed in the first place)
3) while Adobe did state that there was a bug and they fixed it, in a civil suit the rules of evidence change...and this guy will have a hard enough time. His credibility is shot due to #1 above and a jury will see that.
Mark-t's argument was that fault lies with the victim if they did not actively take precautions.
Yes, because the "victim" was entirely unintended, and the consequence of deleted files would have been trivial to prevent.
File under 'M' for 'Manic ranting'
Mark-t's argument was that fault lies with the victim if they did not actively take precautions.
There are two separate faults, by two separate sets of actions, with separate reasons for them happening.
You intentionally confusing the two as one is the sole reason you say it is blaming the victim when it isn't.
Fault A - Adobe using a folder as a temp folder, to be deleted fully when done, is Adobe's fault files were deleted.
Fault B - This person is at fault the files were lost, because he stored them on an easily damaged removable drive with no copies and no backups and 100% fated those files to disappear.
The difference is Adobe is only responsible for fault A.
Fault B could and guaranteed WOULD happen even if Adobe didn't exist.
You can't put the blame of fault B on adobe because adobe didn't cause that to happen.
No other company caused that to happen. The guy that stored his data in a way guaranteeing it to be lost is the sole person at fault for causing that to happen.
Saying the guy is at fault for A, which Adobe caused, would be victim blaming - except NO ONE is doing that - it is clearly Adobe's fault what their software did.
We are saying it is the guys fault for B, since no one else is responsible for taking the actions needed to prevent his data loss.
I have mixed feelings here - what if an automaker said "is it our fault you don't have enough insurance" after their software mistake caused cars to crash?
I think you should be responsible for your data, if you are fighting API's then it is just a filetype but why are they paying those developers who don't understand?
GOT NO MONEY YOU FUCKING CUNT LORDS.
When someone claims person Y's life was worth $Z, I inquire as to if they had >=$Z life insurance on Y. If not, they are lying about the value of Y's life to them.
In this case, the question is "Were these files worth backing up in case a house fire destroyed them?". If the answer is "No", then I know how little they are worth (given the low cost of offsite backups either via sneakernet or via the internet or other communication medium). If the answer is "Yes", then the damages (if any) would just be the cost of retrieving the backup and restoring the files.
Why should a third party care more about your files than you do -- esp. when you explicitly decided NOT to back up your files and the third party's destruction of them was the result of an unintended bug?
Why is there an "insightful" mod and why isn't it "-1"? If I wanted insight, I wouldn't be reading
it's also not adobe's fault the moron set an application specific working temp folder (the 'media cache' folder) to be a folder that contained other stuff.
the idiot also set this to an external drive? wtf. he's utterly clueless and deserves everything he does to himself, intentionally or otherwise.
it's his own fucking fault.
adobe should counter-sue for wasting their time and then yank the moron's software licenses and subscription for violating the eula which contains an arbitration clause, no doubt.
Come on dude, we know its your porn collection.
09 F9 11 02 9D 74 E3 5B - D8 41 56 C5 63 56 88 C0 45 5F E1 04 22 CA 29 C4 93 3F 95 05 2B 79 2A B2
Yeah, that is not a backup. It is an attached drive.
Points to the AC that said that. And a pat on the back for me for thinking there was going to be a good comment lurking in that.
Still don't do backups.
Then again unlimited Backblaze is a full $99 per 2 years!
Thanks
https://keramatzadeh.com/
http://modirebimeh.ir/
https://keramatzade.com/
He used all his backup space to back up the videos he took of midgets fucking cats.
.. and we will see if we can replace them from our porn collection...
yes testdisk is great. It should be used on an image of the media, preferably a read-only image. Do NOT try to recover from the original media, if it's valuable to you
While in general this advice is good, it doesn't actually apply to testdisk. Testdisk does not restore in place (i.e. by "fixing" the filesystem's inodes and directory entries to point again to the files), but rather dumps the files it finds to another disk.
Actually, testdisk is filesystem agnostic, and recognizes the the data to be recovered by their signatures at beginning of file, and then works basically with the assumption (often true) that each file occupies a number of consecutive sectors. Assumption breaks down as soon as original filesystem was almost full, and files thus fragmented.
1. external drives have nearly 0 I/O. Just undelete the files. No other data was written to the drive so there's a 100% chance of getting 100% of the data back.
2. he signed a EULA releasing Adobe from any damage caused by the software
3. why didn't he back anything up? External drives fail all the time.
While I think humanity would be best served if we take the Adobe exec team, wrapped them into barbed wire and shot them into the sun and let the company itself and all its products and services die in a fire (Hint: I don't like Adobe too much and for good reasons) I'm not sure if they are entirely to blaim in this case.
In short: Anything could've taken out that drive / directory with the critical data.
If you've got critical data and you're not doing regular overturning backups, it's you who needs a solid kick in the balls (if it's not your data) or, in this case, have to go through the pain he's just suffering in order to learn.
Sorry dude. No backups? Your case won't hold water.
We suffer more in our imagination than in reality. - Seneca
The user is
1) too stupid to grasp the concept of a cache directory
2) too stupid to keep backups
3) too stupid to let a data recovery expert work on recovering his only copy of his $250k data
4) stupid enough to sue the company that made the rope he hung himself with
Verdict: User is stupid, case dismissed.
Blame women for their own rape if they could have prevented it.
Well, yes. If she could have said "no" but instead said "of yeah, fuck me harder!", then the rape is entirely her fault. Just like if she could have said "no, don't delete my files" but instead said "put the media cache in the same folder as my files, and then delete the cache", it's her fault she got fucked.
They would have a fair point. If you're transporting a $20,000,000 painting in your car and don't have it insured, I wouldn't expect them to pay you for the painting after the car crashes. Cars crash all the time for all kinds of reasons; you should have taken proper precautions.
Read the ULA.
Running without backup is gross negligence by any sane standard. This person should get nothing.
Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
If the data is actually worth hundreds of thousands of dollars, or tens of thousands, do you think having a backup might be a good idea? Or should you run recovery tools on your only copy, in a system that apparently has bugs software that randomly deletes stuff or a dodgy drive controller or whatever caused the problem, while you're under stress and the adrenaline and high heart rate has cut your cerebral cortex function by 40%?
You should have put another copy in the other room LAST MONTH. Do it now.
If the videos / video clips had a value of $250 000, then why didn't he have them safely backed? Maybe Adobe shouldn't of cleared the entire cache folder but who is honestly dumb enough to store files in a cache folder as means of protecting them? Using a cache folder to store your video files, is no different then using the recycle bin, on Windows, then blaming Microsoft for deleting all your files when you emptied the trash.
Adobe absolutely *should* be responsible to pay him to have his files restored from backup. They absolutely *should not* be responsible for this guy's own stupidity.
Anonymous Coward caught impersonating Anonymous Coward!
APK
P.S.=> <insert crazy here>
If I were the judge in the case, I would probably just throw the case out because:
1. He should have had data recovery run on it, Recuva is a free 2 minute download that takes just a couple clicks, anybody in IT can do it for you if you cant figure it out. If this is one of the odd cases that has to go to an expert(it probably still can), your looking at a couple hundred $$ at most. So failure of due care.
2. No backups, it cant of been that important.
3. Proof the videos existed.
4. How did he arrive at the $250,000 valuation? Did he have a buyer willing to pay that much for the video? Was there a $250k project he was working on that got erased? Is every single hour of video worth $500?
This REALLY sounds like a scam to me.
Yeah, that is not a backup. It is an attached drive.
You misunderstood.
I have an external back-up drive I sync to once a week or so.
If I didn't notice the data loss for a week, or I it happened the day before my sync, then I could easily sync my blackup out of existence without noticing.
The problem is you can't just have a policy of "never delete" without a lot of wasted space if you move things often or have projects with large temporary by-products you do not want to keep.
"There is more worth loving than we have strength to love." - Brian Jay Stanley
Just undelete them :-)
Next time people criticise using cloud services as just putting data on "Someone Else's Computer" It's always worth while reflecting on the way many people out their would manage their own computer and their own data.
I think you'll find that this particular idiot is in company with a large portion of computer users out there.
So wait... if I'm reading this correctly, he configured his Videos directory to be his project cache directory?
So he had no backups, and made a very boneheaded misconfiguration of his settings. I'm honestly surprised he hadn't suffered a catastrophic issue before now.
TFA doesn't mention what platform he's running on, but if he was on a Mac, then that's an order of magnitude even more stupid, cause in order to back up you literally just have to buy a USB hard drive and plug it in. The first the OSX will do when it sees the drive is ask if you want to use it with Time Machine. Then you click "Yes". It's literally THAT easy.
If the data is worth that much, a tape drive is a good investment. Optical discs are too small to be practical for terabytes.
Yep, standard software EULA states in essence, use at your own risk. And you have to pay us for that agreement.
No, because what you have is not a backup system. At the very least it fails to qualify because you have no complete copy of the data during the weekly interval while the sync process is running
It is a complete copy, that I keep offsite. I bring it in once a week or so to refresh the copy.
Again, any decent backup system will provide a way to designate folders (or perhaps even individual files) to be excluded.
You are discounting the reality where you keep temporary working material in the same directory with other things and then remove it. Or maybe you move things around. Either way stuff could get moved out of the directory and then a COMPLETE copy would also remove it from that area when refreshed.
Time Machine handles this best where it keeps around deleted material for some length of time. But when you are backing up a nearly full 4TB drive to another 4TB backup you do not have that luxury.
Probably the solution in my case is backup to a larger drive than the original, and leave on some of Carbon Copy Cloner's options for keeping deleted items (though again, I don't want most items to appear in the original directory if I have chosen to remove them, I just want things recoverable in case of accidental deletion).
"There is more worth loving than we have strength to love." - Brian Jay Stanley
ArcGIS' arcpy Python package deleted about 15 TB of my data (about 95% backed up, some hadn't been yet and two commercial disk recovery programs failed to recover the files) about six months ago. They created a bug when doing parallel processing where they wrote temp directories for this purpose to the root and when doing this it deleted data on the drive, I'm guessing when it ran out of temp space. I wiped out two hard drives before I figured out an error in their programming was wiping out my data. I have never gotten the full story on what was happening as they don't let users talk to the developers, just the support people. I had to spend three weeks of my time troubleshooting it for them because 'my script was too complex'. That's what it took to trigger this ridiculous mess, a fairly complex process to trigger the right functions in the right order. We shouldn't be liable when a program deletes something in an area other than what was commanded, whether it was backed up or not.
https://my.esri.com/#/support/bugs/BUG-000113996
My 2 cents.
What if the insurance coverage isn't enough money for the rest of your life with a disability? Or if it kills you? See Jeep settling with Star Trek actor Anton Yelchin's family for killing him.
For what it's worth, my wife blames this particular "victim" as well...
But on the matter of "vicim" blaming... here's an analogy:
If I leave my office at the end of the day with some important papers in the recycle bin for whatever reason, I can't exactly go and blame the janitorial department the next morning when I come into work for throwing them out because I didn't have to put them there in the first place, and they had no way to know ahead of time that they were important. I'm the one who suffers, but it's my own fault for being lazy and not putting the papers in a more secure location.
Adobe didn't go and maliciously try and delete files that they had any reasonable way of knowing were important or valuable. It's unfortunate, of course, but it is entirely this person's fault alone for the data loss
File under 'M' for 'Manic ranting'
Jeep settled to avoid further PR problems. Nothing was really wrong with the vehicle, but enough people were careless with it that the smart move for Dodge/Jeep/Chrysler was to put out a recall for added safety and settle with his family. I wouldn't say they had any kind of obligation to do so, and I very much doubt that any court would have found them to be at fault.
In cases where a manufacturer may be at fault, some compensation may be appropriate, especially in cases of gross negligence. It is very much situation dependant.
Posting for the second time - my AC first post gets filtered and I wanted to vent again! ArcGIS' arcpy Python package deleted about 15 TB of my data (about 90% backed up, some hadn't been yet) and two commercial disk recovery programs, Recuva and Eraser, failed to recover ALL the files, got about 95% back, about six months ago. They created a bug when doing parallel processing where they wrote temp directories for this purpose to the root of the drive and when doing this it deleted data on the drive, I'm guessing when it ran out of temp space. I wiped out two hard drives before I figured out an error in their programming was wiping out my data. I have never gotten the full story on what was happening as they don't let users talk to the developers, just the support people. I had to spend three weeks of my time troubleshooting it for them because 'my script was too complex'. That's what it took to trigger this ridiculous mess, a fairly complex process to trigger the right functions in the right order. We shouldn't be liable when a program deletes something in an area other than what was commanded, whether it was backed up or not. As was noted above with contract law, their EULA isn't a complete get out of jail free card. https://my.esri.com/#/support/...
A single copy which you mutate in place is not a backup system.
I am done, since this is semantically absurd. If I can restore files from it - guess what, it is a backup.
By your definition there is "no true backup" because at any moment a drive could fail while in the middle of copying a single file, no mater how you arrange anything.
I'll let you have the last response because you are just playing word games, not taking backup seriously.
A second 4+TB backup drive would be one simple solution. Just cycle between them and you'll always have last week's backup to fall back on if something goes wrong.
You cannot know at any point in time if that second hard drive has been destroyed. You obviously need an infinite number of drives *rolls eyes*.
That sounds like a workflow issue.
One quick LifeHack here for everyone - It is stupid to adjust what you do to fit a backup system instead of finding a backup system that works for the way you work. Because you WILL fail to organize things according to whatever fancy scheme you have in place at some point and then things will go south. Find a way to maintain copies of files that gives you the best chance of recovery in case of fire, theft or driver failure. Anything that solves that problem to ANY degree is in fact a backup system.
"There is more worth loving than we have strength to love." - Brian Jay Stanley