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AT&T Will Keep Your Money If You Cancel TV Or Internet In Middle of Billing Cycle (gizmodo.com)

An anonymous reader quotes a report from Gizmodo: The telecom giant has announced the end of its prorated credits for some subscribers who cancel a service in the middle of a billing period. AT&T bills service for DirecTV, U-verse TV, AT&T Phone, AT&T Internet, and Fixed Wireless Internet in advance. It previously offered the option to receive a credit for any unused days in a month when a subscriber canceled before the next billing period, but it will now force many customers to ride out the month with nothing in return. The change goes into effect on January 14, 2019, in most states, so if you're considering a change, it's time to plan ahead. If you're even one day into your billing month, you'll presumably have to pay for the full period, according to the company's new policy. You get to keep the service you don't want for that period of time, but, of course, you're canceling because you don't want it. The change will not apply to customers in California, Illinois, New York and, in some instances, Michigan.

48 of 99 comments (clear)

  1. Big companies look for ways to be abusive. by Anonymous Coward · · Score: 2, Insightful

    Big companies look for ways to be abusive, apparently.

    I wish the U.S. had a functioning government.

    1. Re:Big companies look for ways to be abusive. by Dunbal · · Score: 1

      Too big to.... give a fuck about you.

      --
      Seven puppies were harmed during the making of this post.
    2. Re:Big companies look for ways to be abusive. by Anonymous Coward · · Score: 1

      It's not the government's job. Why should the government step between you and a company you have a contract with.

      They're not charging you for something you're not getting. Your service still lasts until the end of the billing period. You agreed to purchase something for 30 days, you're getting 30 days.

      Personally I prefer the prorating. I think it's good customer service and extends good will to the consumer. I don't like this change. However, I don't see how this is a regulation issue.

    3. Re: Big companies look for ways to be abusive. by Anonymous Coward · · Score: 1

      This only takes effect in RED states

      ...except for those 17 (out of 20 total) blue states that it also effects.

    4. Re:Big companies look for ways to be abusive. by Tsolias · · Score: 1

      "Americans want to be abused.
      I wish Americans had a functioning brain."
      do you see how easy it is to find the source of the problem?
      Why would your government intervene, when you want to sign a contract that has so many constraints?
      Why would you support a service that is after your money and doesn't respect you as a customer.

      This is one of the reasons that "free market" fails, because customers are stupid and when they fuck up they want their Daddy to take care of the bad guys.

    5. Re:Big companies look for ways to be abusive. by stealth_finger · · Score: 1

      "Americans want to be abused. I wish Americans had a functioning brain." do you see how easy it is to find the source of the problem? Why would your government intervene, when you want to sign a contract that has so many constraints? Why would you support a service that is after your money and doesn't respect you as a customer.

      This is one of the reasons that "free market" fails, because customers are stupid and when they fuck up they want their Daddy to take care of the bad guys.

      Because they've got themselves into a situation where they have government sanctioned monopolies and they don't seem to see a problem with that so it becomes a case of if you want tv or internet you gotta bend over or fuck off. They are the choices.

      --
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    6. Re:Big companies look for ways to be abusive. by dgatwood · · Score: 1

      Personally I prefer the prorating. I think it's good customer service and extends good will to the consumer. I don't like this change. However, I don't see how this is a regulation issue.

      Just wait until they learn about ten-year contracts.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

  2. Translation by Narcocide · · Score: 1

    AT&T has been watching you all threatening to cut your cables in the previous threads and would like to remind you all to take your best fucking shot.

    1. Re:Translation by Aighearach · · Score: 1

      They may think they're doing this in Oregon, but they'll find out otherwise soon enough. :)

    2. Re: Translation by Anonymous Coward · · Score: 1

      Orange man bad.

    3. Re:Translation by Scarletdown · · Score: 1

      I'm sure they will be able to offer Kate a decent size incentive to not make an issue of it.

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      This space unintentionally left blank.
    4. Re:Translation by Aighearach · · Score: 1

      That's about the dumbest thing I've heard about local politics since `92 when "Zeus" ran for the State Senate wearing a spaghetti strainer and a garter belt. His slogan was: "Bring Back the Big Band Era!"

    5. Re:Translation by Scarletdown · · Score: 1

      Well, I just moved back here back in 2015, so not familiar with Oregon politics before then.

      Is this Zeus fellow related to Canada's own cosplay king, Trudeau?

      --
      This space unintentionally left blank.
    6. Re:Translation by Aighearach · · Score: 1

      Well get a clue. This isn't podunkville where all the politicians are corrupt. Many of our politicians are like Governor Brown or Senator Wyden, and they don't even have a lot of personal wealth. So waving your hands presumptively as if "politician = corrupt" is just stupid shit you brought with you from wherever you came from. Their pay is actually quite good and if they're not greedy jerks there is no reason for the corruption you're so ready to presume that we would accept here. But we have a long history of not doing that, and our politicians reflect it.

      Presumably you're in some political party that likes corrupt candidates, and that's why you just presume that politicians are corrupt.

      Look at what Kitzhaber resigned over; in most States that wouldn't even have been a scandal, much less something that ends a political career. His gf got caught peddling her relationship for a boost to her business, without even actually having any access to sell, and he resigned. Just over his gf running her mouth. Because it gave the appearance of corruption. That appearance will sink a politician in Oregon; even with their own party!

      3 times in history the Oregon Legislature passed a law that the People of Oregon repealed by popular vote. All three times, every member of the Legislature that had voted Yes on the repealed law was primaried out. Both parties. 100% removal rate. If something is controversial among the People, the legislature refuses to vote on it; they vote instead to refer such issues to popular vote. There is no punishment given out if they ask us, and we say No. Direct Democracy and Representative Democracy are both real things here; things we have in practice.

      Oregon politicians are trained by this, over the past 100 years. They Represent the People, or they get run out of office. This is expected from both parties. When we had US Senators from both parties, they often voted together; and at times they voted together against both of their own parties. Because they were voting on things that Oregonians care about.

  3. Ma Bell up to its old tricks! by Y2K+is+bogus · · Score: 2, Insightful

    This kind of crap is why AT&T was broken up in the first place! I'm happy that I'm not one of their customers, but I feel bad for all those people who are.

    Between their abusive policies, lack of investment in infrastructure (coverage sucks in anything but metro areas), and their discontinuations of services (No Satellite for You!), they are batting a million!

    There are large swathes of the country that do not have access to broadband sufficient to replace their Satellite TV, so I guess that'll leave Hughes to pick up the pieces!

    1. Re:Ma Bell up to its old tricks! by Actually,+I+do+RTFA · · Score: 2

      And their discontinuations of services (No Satellite for You!)

      They are going to discontinue satellite TV in 15 or 20 years. By then, we should be an all fiber nation. Hopefully.

      --
      Your ad here. Ask me how!
    2. Re:Ma Bell up to its old tricks! by terrycarlino · · Score: 1

      This AT&T and the AT&T that was broken up are not the same company. This AT&T started as a cellular company that bought the AT&T name when the last visage of the broken up AT&T finally went bankrupt.

      That being said it is right in line with the abusive practices of cellular companies in general.

      In the long run its pretty unimportant except to people living on the edge though. If the difference between your economic survival is a partial payment back from AT&T then you probably shouldn't have been using them anyway. Just cancel at the end of the month and remember what d***ks they were about it when they offer you a discount to come back and tell them to stuff it. You're inconvenienced for a few weeks and they've lost a customer for life. Eventually they'll get it, or not and follow the old AT&T into bankruptcy.

    3. Re:Ma Bell up to its old tricks! by pnutjam · · Score: 1

      Wrong, it was SBC, a midwest baby bell that regurgitated itself as AT&T.

    4. Re: Ma Bell up to its old tricks! by sixsixtysix · · Score: 1

      It'd be better to just eminent domain the stuff and give it away to local government to run as a utility.

      --
      ...
  4. cancel at the end of the cycle by known_coward_69 · · Score: 1

    I did this when I left AT&T last month and no bill

  5. I HATE AT&T by OYAHHH · · Score: 2

    Nuff said!

    --
    Caution: Contents under pressure
  6. worse in Germany by bkmoore · · Score: 4, Interesting

    I cancelled Kabel Deutschland Vodafone because of a move back home. To cancel you need to give three months notice and have to present a copy of the "Abmeldebescheinigung" which is basically a certificate from the local city that you have moved out of the country. I tried to give three months notice exactly three months prior to moving, but was told I could not give notice until they receive the certificate that I moved out. So in the end I was forced to pay three months of service I could not use. Maybe it was because I was a foreigner, but this was typical of my experience living and working in Germany and it caused me to leave after seven years. Death by a thousand small cuts.

    1. Re:worse in Germany by fahrbot-bot · · Score: 4, Funny

      ... and have to present a copy of the "Abmeldebescheinigung" ...

      That made me think of the "safe word" scene in the movie Eurotrip:

      Sexy girl: Bring out the testical clamps!
      Guy: Oh Crap! Flugan..basja..sbiner holzeen?
      Sexy girl: do u mean Fluggaenkoecchicebolsen?

      Which you can apparently get on a t-shirt

      In related news, AT&T will also be using testicle clamps on people canceling their service.

      --
      It must have been something you assimilated. . . .
    2. Re:worse in Germany by Anonymous Coward · · Score: 1

      Oh yes please.
      i'd become a customer just so I could cancel.

      APK.

    3. Re:worse in Germany by bkmoore · · Score: 2

      Yes, that pretty much sums up my time in Germany, figuratively speaking of course.

    4. Re:worse in Germany by novakyu · · Score: 1

      Except, of course, we are not literally living in the The Man In The High Castle world. This is America (the real one).

    5. Re:worse in Germany by Anonymous Coward · · Score: 1

      As a German I am surprised by your approach.
      If you have to cancel a contract in advance, you don't wait until the deadline.
      You immediately send a letter that includes the date at which you want to cancel.
      I sometimes just write "cancel at the next possible date" (but now that I think of it, it must have been years since I've canceled a contract).

      As for Kabel Deutschland, the 3 months are mentioned in paragraph 46(8) of the Telekommunikationsgesetz. And it has been proven in court that the 3 months start on the day you move. The 3 months are seen as an early termination fee. Normal termination is 6 months to the end of the 12 month contract cycle according to the current AGBs of Kabel Deutschland. You had to present an Abmeldebescheinigung because the law gives you the right for early termination only if the carrier can't provide the service at the new location.

    6. Re:worse in Germany by stealth_finger · · Score: 1

      Wait, you need a certificate to say you've moved before you can cancel? Is that a normal thing or specific situation. The three months notice thing I can see them getting away with but what the actual fuck is the certificate all about?

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    7. Re:worse in Germany by bkmoore · · Score: 1

      You can cancel one month of the year (kind of like health insurance enrollment windows in America), and you have to give notice three months prior. Otherwise you can cancel in the case of a move, if and only if, they cannot not provide service at the new address. In my case, a different country. And you have to provide proof that you have moved before giving notice. Germans are masters of the art of the Zwickmühle which means Catch-22, imho.

    8. Re:worse in Germany by bkmoore · · Score: 1

      As a German I am surprised by your approach....I sometimes just write "cancel at the next possible date"....As for Kabel Deutschland, the 3 months are mentioned in paragraph 46(8) of the Telekommunikationsgesetz. And it has been proven in court that the 3 months start on the day you move....

      I cancelled my cellphone exactly that way and had no phone for my last four months in Germany. But I still needed some way to communicate, line up my new job, organize my move, etc. so I was forced to wait until I moved before cancelling Kabel Deutschland. I guess I could have used Internet cafes for my last four months in Germany. Either way, I left after seven years because of a million small things, the sum of which made life unbearable.

    9. Re:worse in Germany by bkmoore · · Score: 1

      Why not just stiff them?...

      I was in the process of selling a house and had open accounts. I would have stiffed them if I could have. I did stiff the home insurance. They demanded a full year of payment after I sold the house. I wrote them a letter and asked "if the house burns down 12 months after I sold it, could I collect on the damages?"

  7. This one weird trick could save you money! by Anonymous Coward · · Score: 1

    Cancel at the end of your billing cycle.

  8. Could be worse - my experience with Bell Canada by mykepredko · · Score: 4, Interesting

    Years ago, I had Bell Canada satellite service and tried to cancel.

    They said they wanted to keep me as a customer and wouldn't put through the cancellation and give me free service for six months and if I still didn't want it no problem. I tried repeatedly, during those six months, to end the service including dropping the receiver off at a Bell store after three months (fortunately, I made the clerk sign a receipt for the receiver).

    At the end of six months I got a bill from the Bell for the six months that had just past. After another three months of fighting with them, they demanded that I pay rent for the two months I had the receiver before returning it.

    The problem with cutting the cord is that the people who provide the cord will do everything they can to keep you from doing it.

    1. Re:Could be worse - my experience with Bell Canada by drinkypoo · · Score: 1

      The problem with cutting the cord is that the people who provide the cord will do everything they can to keep you from doing it.

      Just stop paying. They will terminate service for non-payment. After service has been terminated, pay your final bill before it goes to collections.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    2. Re:Could be worse - my experience with Bell Canada by MikeDataLink · · Score: 1

      Just stop paying. They will terminate service for non-payment. After service has been terminated, pay your final bill before it goes to collections.

      This is terrible advice! Collections or not they are going to ding your credit.

      --
      Mike @ The Geek Pub. Let's Make Stuff!
    3. Re:Could be worse - my experience with Bell Canada by LostOne · · Score: 1

      This sounds like the representative you were talking to scammed you into agreeing to a contract extension with a 6 month promotional bonus. You may not have signed anything, but they almost certainly entered it into the system as if you did.

      As far as I can tell, they can't legally prevent you from cancelling service. They can charge cancellation fees based on whatever contract is in force at the time, but preventing cancellation is not allowed. That doesn't prevent them from using underhanded and even illegal tactics for customer retention, though.

      Advice to others: refuse to talk to the "loyalty" department. Just adamantly demand that you are cancelling your service, even if they do insist on putting you through to their "loyalty" department. Make sure you know exactly what your contract says if there is one that hasn't expired. If there is no contract in force, make sure you know what the terms of service say about cancellation. Also make sure you know what the relevant laws in your jurisdiction say since that trumps the contents of the contract if it differs. And most important of all, don't get frustrated and just agree to something to get off the phone with them. That's what they're trying to get you to do.

      Remember. Those calls that are recorded for "quality assurance purposes" can be used to prove you agreed to something in a dispute. (You might consider recording your conversation as well. They can hardly object if they are going to record the call on their side.)

      --

      If it works in theory, try something else in practice.
  9. Haven't been an ATT customer in years by grasshoppa · · Score: 1

    ...and this is one of the many reasons why. I flushed them out of my life years ago, both residentially AND commercially, and I often am recommending to colleagues to get rid of them as well.

    It's one of those decisions you end up asking yourself why you didn't make it sooner. Even comcast is better than they are.

    --
    Mod me down with all of your hatred and your journey towards the dark side will be complete!
  10. I'm fine with this. by Anonymous Coward · · Score: 1

    Lots of services don't give partial month refunds, and they've given us lead time to accept their terms, or terminate our accounts when the old policy is still in effect.

    1. Re: I'm fine with this. by reanjr · · Score: 1

      If you've been paying a monthly service fee for a few years, you have clearly demonstrated the issue is not with the product or the legitimacy of the business.

    2. Re:I'm fine with this. by Anonymous Coward · · Score: 1

      This service changes the terms regularly by sneaking fee increases into the monthly bill. They don't notify you of this. Hell, they didn't even notify customers about this change to pro-rated cancelations. A support website article is not a notification.

    3. Re:I'm fine with this. by geoscodin · · Score: 1

      Agreed. Most services I've canceled have told me to enjoy the rest of my pay cycle, It will expire on mm/dd and I will not be billed further.
      Now if I have a contract and cancel, I may need to pay a cancellation fee to avoid further billing. It also could end immediately or at the end of the next pay cycle..

    4. Re: I'm fine with this. by reanjr · · Score: 1

      And you know you were paying month by month for the whole month. Stop making excuses for willfully ignorant consumers who refuse to be responsible for their own actions.

  11. Time To Cancel by phalse+phace · · Score: 2

    The change goes into effect on January 14, 2019, in most states, so if you're considering a change, it's time to plan ahead.

    It's time for everyone to cancel their AT&T service(s) before Jan. 14, 2019.

    I'd laugh if AT&T saw a huge spike in cancellations over the next month. Let's see if we cannot accelerate the cord cutting even more.

    1. Re:Time To Cancel by stealth_finger · · Score: 1

      with no caps (9999GB)

      A large cap is still a cap.

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    2. Re:Time To Cancel by Anonymous Coward · · Score: 1

      Did they not push it to 10TB for marketing reasons? or is the field limited in the number of digits it can display?

  12. Re:The real headline is by omnichad · · Score: 1

    This is not the same thing as a notice for cancellation. In fact, it could make it worse compounded together. For example, if you only couldn't cancel in the middle of a billing cycle to not lose money, you could cancel the day after your next billing cycle starts and only have to pay for one month you don't want. If you combine that with 30 days notice in a calendar month with 30 days, you would have to pay for a whole second unwanted month because 30 days later would be into the following billing cycle.

  13. California by Anonymous Coward · · Score: 1

    Note that this does not apply in California, because all us hippy-ass flower children stoner bra-less left-coastie elites got together and passed a law against large corporations pulling horsesh-- like this.

    Enjoy thy deregulation, flyover states.
    AC (Anonymous Californian)

  14. desperate measures by mr.dreadful · · Score: 1

    This is what happens when your product goes to shit and you need to keep making money. It's a race to the bottom.