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Microsoft Stops Selling eBooks, Will Refund Customers For Previous Purchases (theverge.com)

Starting today, Microsoft is ending all ebook sales in its Microsoft Store for Windows PCs. "Previously purchased ebooks will be removed from users' libraries in early July," reports The Verge. "Even free ones will be deleted. The company will offer full refunds to users for any books they've purchased or preordered." From the report: Microsoft's "official reason," according to ZDNet, is that this move is part of a strategy to help streamline the focus of the Microsoft Store. It seems that the company no longer has an interest in trying to compete with Amazon, Apple Books, and Google Play Books. It's a bit hard to imagine why anyone would go with Microsoft over those options anyway.

If you have purchased ebooks from Microsoft, you can continue accessing them through the Edge browser until everything vanishes in July. After that, customers can expect to automatically receive a refund. According to a newly published Microsoft Store FAQ, "refund processing for eligible customers start rolling out automatically in early July 2019 to your original payment method." If your original payment method is no longer valid (or if you used a gift card), you'll receive a credit back to your Microsoft account to use online at the Microsoft Store. Microsoft will also offer an additional $25 credit (to your Microsoft account) if you annotated or marked up any ebook that you purchased from the Microsoft Store prior to today, April 2nd.
Liliputing reminds us that "if you pay for eBooks, music, movies, video games, or any other content from a store that uses DRM, then you aren't really buying those digital items so much as paying a license fee for the rights to access them... a right that can be revoked if the company decides to remove a title from your device unexpectedly or if a company shuts down a server that would normally handle the digital rights management features."

You can find DRM-free eBooks at some online stores including Smashwords and Kobo (by browsing the DRM-free selection), or from publisher websites including Angry Robot, and Baen.

20 of 131 comments (clear)

  1. Books by AHuxley · · Score: 5, Insightful

    You don't own anything in the digital world.
    Stop renting and look for real books nobody can remove.
    Invest in real paper books and enjoy reading.
    Music next?
    Games next?

    --
    Domestic spying is now "Benign Information Gathering"
    1. Re:Books by AHuxley · · Score: 2

      And yet the ebooks people expected to use are now gone.
      The problem is the ebook, the DRM, the OS.
      Who wants to risk an OS and brand that will remove digital content?

      --
      Domestic spying is now "Benign Information Gathering"
    2. Re:Books by Darinbob · · Score: 2

      I had a technical PDF that required getting certificates periodicly in order to read it. It was absurd that it had protection in the first place, but the added effort to request continued access was just extra abuse that was unnecessary. So print it out, delete the PDF, and continue.

      That said, Adobe is definitely putting this stuff into PDF.

    3. Re:Books by arglebargle_xiv · · Score: 3, Informative

      It's not just Microsoft, it's anyone who rents content to you. Had an interesting discussion with a friend a few months ago where he talked about all the content he'd bought from a well-known streaming service. I corrected him to tell him he'd rented it, not bought it. Even after multiple iterations of explanation, he still couldn't quite grasp that since it was held on someone else's servers and they could change their ToS any time they felt like it, all of his content was rented, not bought.

      Silly thing was he'd actually already been burned by this service when they decided to withdraw access to content he'd paid for. I've not got it via BT, which doesn't have these problems. Arguably it's OK since he's paid for it, he just had to go to an illegal pirate site to get the copy he legally paid for.

    4. Re:Books by Excelcia · · Score: 2

      You don't own anything in the digital world. Stop renting and look for real books nobody can remove.

      This isn't quite true. People just need to insist on ownership. We are guilty of allowing commercial interests to lull us with making it easy at the cost of ownership.

      Invest a little time, make an effort to learn a little, and exercise some self reliance. It is still possible to have all the benefits of digital books with very little of the drawbacks. Sure, it's great to hold, touch, and experience a real book. Some of my books will never be digital. But there is also something to be said to carrying around an entire library on reader. And an e-ink display is just hands down better than any phone or tablet.

      I highly recommend a Kobo reader in conjunction with Calibre e-book manager. It's not difficult to buy books off, say, Amazon and pull them into Calibre. A plugin strips off the Digital Restrictions Management and I can easily convert it to e-pub and load it on my reader. I have access to the myriad of free books. Once it's in Calibre, no one can take it away from me. And I know if I decide to ditch my Kobo for some other hardware, that Calibre will likely support it. It's my future-proof e-book library. I can also move my library to my phone - while I don't like to do a /lot/ of reading on my phone, it is nice to have books there in case I go somewhere without my reader.

    5. Re:Books by jwhyche · · Score: 2

      Sure, except that MS *IS* refunding purchases

      What about interest? Basically what is happening here is you have provided M$ with a interest free loan here. It is not what it was supposed to be, but it is essentially what happened here. I say if they are going to force a refund on a product, they need to provide the refund with far market interest rate.

      But more importantly, you should be able to say "no."

      --
      I read at +2. If your post doesn't reach that level I will not see or respond to it.
    6. Re:Books by Zak3056 · · Score: 2

      Basically what is happening here is you have provided M$ with a interest free loan here. It is not what it was supposed to be, but it is essentially what happened here.

      Not in the least. Microsoft held your money and in return you got access to the books that you would have otherwise purchased elsewhere. No one has suffered any harm here (except the people who made annotations, THAT really sucks).

      --
      What part of "shall not be infringed" is so hard to understand?
  2. Back in the old days... by BitterOak · · Score: 5, Insightful

    Back in the old days, when a bookstore closed, it meant you couldn't buy any more books there. But nothing happened to the books you already bought. Now when a bookstore closes, all your books disappear in a puff of smoke. Isn't progress wonderful?

    --
    If I can be modded down for being a troll, can I be modded up for being an orc, or a balrog?
  3. Newer != better by sursurrus · · Score: 3, Informative

    Giant evil corporations hate simple traditional things that work well for cheap or free.

    Water is a good example. Companies spend billions trying to convince you that it's boring, even publishing junk science about "overhydration" and how juice, tea, gatorade, etc all 'count' towards the 8 glasses of water a day target. Now that we basically view Soda as poison marketed to children they've pushed back with flavored zero calorie water that is nowhere as healthy as the real thing.

    I thought Kindle and its clones were the height of folly when they came out, and my opinon hasn't changed. Books are durable, tangible, random-access, and have worked well for humanity since the invention of the printing press. A fucking evil corporation looks at books and identifies the key problem: they persist long after the original purchase. A book can sit on a shelf for 20 years until someone else picks it up.

    Enter the DRM - ereader model. You now 'license' the right to use the book - tying yourself both to the DRM and the platform. When you die, or more likely the device breaks, the book is gone. It cannot be given to a friend, passed down to children, donated to a library or traded via a book swap. That contributes to scarcity, under classical economics, and drives up the price and profit. This is total bullshit - but what's worse is the army of softheaded media brainwashed idiots out there suggesting that paper is somehow 'archaic' and that there are 'benefits' to ereaders. Fuck that noise!

    Now we see the end result of that folly. Your entire Microshit library can be erased at the touch of a button. THEY, not you, control the terms of the refund. Why shouldn't they pay you in cash instead of forcing you to take some kind of chickenshit microsoft store credit? Did you not in fact pay in real money? And I marvel at the decision that all the notes and markings you may have taken in your entire library are worth the grand sum of $25! They, not you, decided that. They wrote the terms of the licensing agreement, forcing binding arbitration and preventing a class action lawsuit (my best guess but fitting the overwhelming pattern of large evil corporations).

    It's time for people to wake up. It's time for shiny new products that we don't actually need to die on day 1. It's time to realize that anyone talking about the advantages of eReaders and Kindle is 100% a softheaded idiot who should be loudly and publicly castigated.

    1. Re: Newer != better by Anonymous Coward · · Score: 2, Insightful

      You are confused. Kindles, or digital epaper readers in general, are wonderful. I have a few kindles. I load them with different things, like the data pads from STNG. One has tech stuff, another programming, both have a bunch if novels and my main 32GB one all of the above and a bunch of other stuff.

      One kindle lets me carry, what, the equivalent of 32,000 novels? What's wrong with that?

      Your complaints about DRM are another thing. Most of my books were purchased in physical form. Take a paper stack cutter and chop off the spine of a paperback, then feed the sheets to an adf scanner and Presto ChangeO you have a text searchable pdf. I've got a thousand SciFi/ fantasy pulp novels from library and ebay bulk sales that aren't available for sale as ebooks.

      Takes about five minutes for a 300 page novel on a decent adf home office scanner. Great busy work for interns at this point, but you can two or more of them at the same time if you are going to do it all day. I knew I was moving a year before I did, so I fed the automatic document feeder while ripping my movie collection. Seven minutes to rip a DVD, five for a light novel, fifteen for a high res photo mag with text ocr. Multitasked it while watching tv.

      So yeah, drm, boo. Strip it with calibre. EBooks are often over priced. But readers? May as well bitch about lamps that let people read at night.

    2. Re:Newer != better by gshegosh · · Score: 4, Insightful

      Well, thanks for calling me a softheaded idiot, but I'll reply anyway.

      While I do agree with your criticism of DRM, I personally much prefer using e-reader than paper books. There are a lot of advantages such as possibility to have thousands of books with me all the time or searching them. Even some "corporate" features are convenient such as possibility to sync notes, bookmarks and current reading position between different devices.

      Having said that, I do not trust Amazon or anyone and am afraid of them doing exactly what Microsoft is doing. This is why I try to buy e-books that are DRM-free and those that aren't - I break the DRM and store unprotected files on my infrastructure. There is nothing wrong with moving from paper to electronic books. There are things wrong with business models for electronic books and DRM. We should focus our criticism in my opinion and not throw away all the new toys.

  4. HEY MICROSOFT by Anonymous Coward · · Score: 3, Funny

    While you are cleaning up in there,
    please delete Windows 10 also and
    refund my Windows 7 Pro.
    Thanks a lot!

  5. Authors by vlad30 · · Score: 3, Insightful

    Are they also taking the money back from authors ? or compensating them for lost sales as very few knew this existed.

    --
    Your'e all thinking it, I just said it for you
    1. Re:Authors by EvilSS · · Score: 3, Funny

      Are they also taking the money back from authors ? or compensating them for lost sales as very few knew this existed.

      I'm sure they are just going to write off the $3.50 paid out to the author from the one person who bought that one book on sale that one time. ever.

      --
      I browse on +1 so AC's need not respond, I won't see it.
  6. Re:Hu? Apple? Gutenberg? by AJWM · · Score: 2

    Yep. A lot of Amazon Kindle content is DRM-free also, but not all. My books are all DRM-free, but there's no obvious flag in the sales page details (you have to interpret what it means by unlimited devices, lending enabled, etc).

    Calibre is a pretty good program for both converting ebooks between formats and managing your collection.

    --
    -- Alastair
  7. Re:It ain't just digital. by AJWM · · Score: 2

    Not really. First Sale Doctrine applies. If I buy a physical copy of a book, I can give or sell it to somebody else, but then I won't have it any more. It's even legal to "edit" the book by marking it up or cutting and pasting and then to sell that modified physical copy.

    Some textbook publishers have gone to some great lengths to get around this, everything from trying to ban the import of used copies from other countries, to publishing new "editions" with almost nothing changed but the end-of-chapter questions or links to a website they can make obsolete annually.

    --
    -- Alastair
  8. Re:Arrrr by _Sharp'r_ · · Score: 2

    Yeah, you can also find DRM-free books at Amazon. Look for "Simultaneous Device Usage: Unlimited" in the ebook details. It's up to the publisher whether to enable DRM or not on a per book basis on Amazon. Even with it on, book pirates have it stripped off within minutes of publication, so more and more publishers are choosing to disable it.

    --
    The party of stupid and the party of evil get together and do something both stupid and evil, then call it bipartisan.
  9. Re:Phrack Corporate Library always DRM-free. by o_ferguson · · Score: 2

    Because the file list is literally too long to make a torrent from it. It exceeds the limits of the tech.

    --
    - In Soviet Korea, only old people loose all their bases to Natalie Portman's petrified hot grits overlords.
  10. Re:Phrack Corporate Library always DRM-free. by AmiMoJo · · Score: 4, Insightful

    Kinda sad that the once great PHRACK has fallen to the level of conspiracy theory bullshit. There's some good stuff in there but go they really need to make one giant 76GB torrent with all the conspiracy stuff mixed in?

    Also security focused zine using RAR, LOL.

    --
    const int one = 65536; (Silvermoon, Texture.cs)
    SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  11. Re:Arrrr by Cederic · · Score: 3, Informative

    Yeah, I published DRM free on Amazon (and others). I doubt it made any difference to sales either.