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AOL domain hi-jacking: Part Deux

The accusations of domain-hijacking on the part of AOL, over aolsearch.com continue to fly. In corrospondence with Cybele, she's alerted me to the fact (can anyone confirm?) that her new site is being blocked from anyone within AOL, even going so far as to talk with AOL's tech staff, who didn't know what's going on.

12 of 72 comments (clear)

  1. Don't blame AOL for bad DNS management.... by Dowser · · Score: 4

    It's not AOL blocking them...
    The DNS at interland.net is messed up.
    if you query them for www.webmasterfx.com you get the answer:
    www.webmasterfx.com. 3h45m56s IN NS dns3.interland.net.webmasterfx.com.
    www.webmasterfx.com. 3h45m56s IN NS dns2.interland.net.webmasterfx.com.
    Somebody has forgotten a dot and a A-record
    Maybe it's time to verify ones DNS-records before going public.. :)

  2. Transfer of AOLSEARCH.COM - Please Explain NSI!! by Ron+Bennett · · Score: 5

    Did a little research and it appears something is certainly amiss with AOLSEARCH.COM

    Here's the details that we know:

    1. AOLSEARCH.COM appears to have been transferred to AOL

    2. NSI was able to send the original Registrant a bill their address must be valid...unless they later moved?

    3. AOLSEARCH (AOL SEARCH) is *NOT* registered as a service mark anywhere I'm aware of. NSI's dispute policy only kicks in for domains that match EXACTLY to a registered mark. This is not the case here. Furthermore NSI's policy clearly states that while NSI may cancel a domain registration in the case of a dispute (in this case by court order only), NSI will *NOT* transfer the domain to the other party. The other party, namely AOL, *must* do a NEW registration to obtain the disputed domain.

    With the above information I draw the possible conclusions:

    1. AOL submitted a bogus RCNA to NSI (or AOL just called and convinced someone) to do the transfer - most likely conclusion

    2. AOL initiated NSI's dispute policy - but not sure how AOL could have since the domain does NOT match any mark exactly that I'm aware of

    3. AOLSEARCH.COM was voluntarily transferred to AOL for whatever reason

    Bottom line is something is certainly amiss and without more details it's difficult to know for sure what happened. However, in my view from the
    information I've seen so far it appears that AOL *and* NSI are both at fault and the AOLSEARCH.COM registration should be restored to the original Registrant immediately.

    Without a RCNA, NSI is wrong to transfer the domain to AOL unless there's other
    details I'm not aware of such as a court order.

    Some have mentioned that the supposedly faulty mailing address of the Registrant was grounds for the transfer to AOL. This is pure nonsense!! Mail, etc is irrelevant. Ignore that because the real issue is did NSI receive a valid RCNA from the original registrant?? If not, the domain must be restored since NSI's policy is clear in this regard.

    If NSI doesn't correct the registration, then the next logical legal step for the original Registrant would be to get a *subpoena* for the RCNA agreement...if NSI can't produce one, then it's clear that the original Registrant still owns the domain, NOT AOL. Simple!

    [originally posted on Usenet and CCed to NSI and the original Registrant - to date neither have responded]

  3. AOL blocking web sites by Aramis · · Score: 3

    FWIW, I can get to that site on AOL.

    As a former AOL employee I can tell you that this sort of thing happens often, but is not as sinister as it seems. This is usually due to proxy problems. The easiest way to confirm this is to minimize AOL (assuming you are using the 32-bit version) and launch IE/Netscape/etc and try to reach the site. This bypasses one of AOL's proxy services. If that works then AOL's proxy cache is probably old, slow or not responding. In fact, most people don't know that you can run any browser you like on top of AOL and get better performance. Unfortunately for AOL, they don't get any marketing information (what web sites are visited for how long, etc) when you do this.

    Regarding calling tech support, I'm not surprised they didn't know. Like most big corporations, AOL considers tech support to be an expensive, non-income producing liability. Consequently, this is where the most aggressive budget slimming occurs. Most of AOL's tech support is out-sourced to other companies. This is fine if you're new to computers and need someone to hold your hand while you install, on need a local access number, etc. If you have a problem that isn't listed in the tech support database, and especially if it requires information from actual Admins, you're SOL. In that case, your best bet is to bypass tech support completely, and write to stevecase@aol.com. The CEO isn't going to read your message  However, those that do are the most likely to be able escalate these types of issues to someone with a clue.

    Aramis

    1. Re:AOL blocking web sites by Anonymous Coward · · Score: 2

      For someone who claims to have been an AOL employee, you're not very well informed about the service.

      First off, if you're having problems resolving a site in the AOL client, it's not because the cache is old, slow, or not responding. These things do happen, but they're not going to prevent you from resolving the addresses properly. What will prevent you from resolving the addresses properly is a DNS failure. AOL's got a pretty big network, and as such they probably have quite a few DNS servers meshed together. This can result in problems with DNS changes propagating, especially if the site in question is using long TTLs or making a lot of changes to their DNS or their nameservers.

      Yes, most people don't know that you can run any browser on top of AOL. But you don't get better performance by doing it. By running an external browser, you bypass AOL's cache servers. Considering that AOL's cache servers have a very good cache hit rate, and every test, including Inverse Technologies tests, show that the cache servers at AOL make it one of the fastest places to get a web page by a wide margin.

      The reason AOL wants people using the internal browser and doesn't tell people about using external browsers is two-fold. One, it would jeopardize their contract with MS for placement on the Win95 desktop. Two, because it makes the web go faster for the users to go through the cache complex.

      Marketing information is not collected regarding what web sites people visit. Not only does it violate AOL's privacy policies (which they are very serious about and very good about following now that they exist), but according to recent ads, the AOL cache servers are processing over 2.5 billion web requests a day. That's a lot of log data, and it makes it impractical to try and correlate web sessions and even make any sense out of it.

      The cache servers at AOL exist because they make the experience better for the users. As well, they cut down bandwidth requirements all around (for both AOL and people hosting web sites getting hit by AOL users). If AOL wanted marketing information, they can get it from the client itself. And if they wanted to track where people are webbing, they'd sniff their networks internally, so using an external browser wouldn't matter. But that's just far too impractical to be doing, and the information just isn't that useful because of the sheer amount of it. Plus we all know it's mostly porn anyways :)

      As far as tech support goes, yes, it is an expensive, non-income producing liability. It is at just about any company, it's just the nature of the beast. A lot of companies charge for tech support to try and defray the costs. AOL doesn't. And if you were better informed, you would know that AOL has numerous call centers throughout the country that handle tech support calls. The call centers are part of AOL, and the people that work there are AOL employees. A tiny bit of research reveals that AOL does not out-source most of their tech support, or even any of it, it seems.

      And yes, you're not going to get a systems administrator when you call tech support. The sysadmins are busy upgrading systems, keeping things running, trying to proactively identify problems and fix them, and generally do their jobs. This is part of the reason call centers and network operations centers exist: to screen the calls and answer questions that they can and track problems that they can't fix so they can fix them later, and thereby let the admins do their jobs.

      And the best bet is NOT to bypass tech support completely and write to stevecase@aol.com. Sure, he doesn't read that personally, but if you send tech support requests there, you're going to get redirected to the call centers and tech support email addresses. Your best bet is to not let the tech support person you talk to off the phone until the problem is fixed. If they can't solve the problem you're having, ask them to escalate the call and get someone who can on the phone. The people in the call centers aren't going to know everything. They're not supposed to! If they did, they'd be sysadmins. But they have the resources to help you and get an answer to your problem. They can get the next people up the line. They can put you in touch with the NOC if it's that serious. They can get the admins on the phone if it really warrants it.

      If you start harassing the admins and upper management with inane tech support questions, the service will only degrade, because they'll be distracted from their core responsibilities by support issues. The call centers exist for a reason. Use them. And help the people working there to help you by being intelligent and not flying off the handle when they can't answer your question immediately. Be patient, and your problems will get solved.

    2. Re:AOL blocking web sites by scrytch · · Score: 2

      Yes, most people don't know that you can run any browser on top of AOL. But you don't get better performance by doing it. By running an external browser, you bypass AOL's cache servers. Considering that AOL's cache servers have a very good cache hit rate, and every test, including Inverse Technologies tests, show that the cache servers at AOL make it one of the fastest places to get a web page by a wide margin.


      Check out www.sluggy.com for a rather compelling reason not to use the AOL browser. It was broken before, it's broken now.
      --
      I've finally had it: until slashdot gets article moderation, I am not coming back.
  4. YEAH RIGHT! by Hasdi+Hashim · · Score: 2

    From the looks of it, the reason she mentioned the website is too drive slashdot traffic to it. Notice that the website has nothing to do with AfroAmerican Search. Either that, or she is overreacting. As one AOL user and a technie said, they don't see anything wrong.

    Whatever the case, Hemos or CmdrTaco better hide the link. I don't think we want slashdot.org look like a bunch of dolts!

  5. Ugly! by teasea · · Score: 2
    That site should be blocked! First of all it's hideously ugly. Second it drags you all over the place, opening new browser windows. And worst of all, it opens pop-ups when your trying to leave. The equivalant of the salesman sticking his foot in the door.

    If someone can't resist telling me how to avoid these things, don't bother. That's not the point.

  6. Not very professional by Anonymous Coward · · Score: 2

    She's using frames without alt tags. Who cares if her page is blocked, her site sucks.

  7. Score me down, Offtopic... by NullGrey · · Score: 2

    But could we find a better looking AOL graphic? I think that's one JPEG that's been through the washer one too many times.

    -NG


    +--
    Given infinite time, 100 monkeys could type out the complete works of Shakespeare.

    --
    +-- (Score:-1, Moderator on Power Trip)
    1. Re:Score me down, Offtopic... by scrytch · · Score: 2

      > But could we find a better looking AOL graphic? I think that's one JPEG that's been through the washer one too many times.

      Considering what the AOL browser does to jpegs, I think it's really pretty appropriate.

      I wish the spam icon were a little less blurry though.

      --
      I've finally had it: until slashdot gets article moderation, I am not coming back.
  8. Incomplete address... by wesmills · · Score: 2
    So, what they are saying is that if a registrant gives an "incomplete" address, their database can be removed from the database. Would getting the city wrong on your mailing address count? (According to bulk mail rules that my employer must follow, you must get all portions of the address correct, including zip+4, correct for it to be a complete address)

    If so, then our antagonist in this case should have THEIR domain removed. My proof:

    A search at USPS ZIP+4 Code Lookup for the address listed on aol.com, which is: 22000 AOL Way, DULLES VA 20166 (note the lack of zip+4, which I imagine NSI must retrieve before mailing) comes back from the USPS' own database as: "he address you entered was not found in DULLES VA in our database." Hmm, very interesting?

    Now, once one corrects for the obvious flaw in the CITY (which is not commonly known), the new address becomes: 22000 AOL Way, STERLING VA 20166-9302, which is valid. But why, oh why, is their registration record incorrect, yet their domain continues to exist, in violation of NSI's standard for complete addresses?

    One more thing to consider: Is my address wrong because I add a "tag" to trace junk mail or because I omit the street suffix, as in: 1208 Tiffany #K5 (no Ln, add #K5), but the USPS still delivers it correctly?

    Just a thought.

  9. Re: rampant paranoia by Izaak · · Score: 2
    I have to agree with Cybele on this. A few children here have stated, "so what... the site sucks anyway." The issue is not wether her site *sucks* or not. The issue is whether AOL and NSI will be allowed to act in an illegal and immoral manner and get away with it. If we allow big corporations to trample the rights of smaller companies and individuals, then soon only the megacorps will have any rights. I own several domains, and I would prefer that NSI and/or some big faceless company DO NOT have the power to scoop them on a whim. I will personally help Cybele as much as I can, even if her web site contains content I disagree with. Yes, there are principles at stake here.

    Count me in on that grass roots movement.

    Thad