I guess you still don't understand that a false statement that wasn't made with intent to deceive isn't a lie, therefore the "rule 2" is bogus by definition.
Yes, sometimes customers do lie. I don't believe that most do however.
You are better off teaching that most, but not all, customers are uninformed novices who frequently tell you things that are different than reality. Teach that they should verify information.
It's about attitude. You are setting your techs up to be adversarial by default. I'm just saying that that is not a good thing. Maybe you enjoy working with companies that go into every call as if you are lying... I personally don't. I find it offensive.
I would scrap all "business process" and "software" patents. Let's get back to physical stuff that is truly innovative. The problem is that it is not feasible for the patent office to identify things that are "obvious to someone trained in the field" or simply rehashed old ideas applied to a new situation. They don't have the experts and don't have the manpower.
Of COURSE they are a patent troll - the patents are obvious to anyone in the field. The patent office is granting anything that is an old idea applied to the internet and calling it new. Until they stop this, the madness will continue.
Verizon is simply using this technology to maintain their defacto monopoly. This is not about innovation - it's about crushing a competitor or competing technology.
Vonage is not alone. If this case holds, it will effectively destroy VoIP.
Remember, many of them are college students, many of them are taking temp work between jobs, and many of them are smarter than you.
And remember, most of them are not. Many people take those jobs because it's better than walmart or burger king - and who would blame them? When I call Verizon DSL support, I usually do not get a smart person. They usually don't have the ability to understand and fairly simple logic such as "None of the lights of the DSL modem come on (such as the Power indicator), so it either is a bad power supply or bad modem" and they come back with "what version of Windows are you running?" Yes, this has happened to me. My suggestion when you get one of these kind of "techs" is to hang up immediately and call back. It usually takes several calls to find a reasonably bright tech. Rarely you will be fortunate to get someone like you describe who is fairly intelligent, and even more rare someone who understands the technology to a reasonable extent.
I fully understand that industry. They don't charge enough for the product to hire good knowledgeable people. I don't blame the support people, I blame the company. Verizon does not offer a DSL service level that gets you competent support Even "business" DSL support (which is a little better) is not very good (it used to be better until they dropped their prices.) They also don't train their people to escalate problems quickly enough when they obviously have a very knowledgeable customer. Worse, the escalation path is that they will take a message and NEVER get back to you. If they fix something, everything will just start working again... You will never be notified. You will never have the opportunity to speak with a higher level tech.
If you want really good support, you have to get a true business class service such as a T1 for 5-10 times more $$$. There is no middle ground.
A competent tech can usually spot that the person on the other end of the phone is competent too. Unfortunately, most support techs (that I have run into anyway) are not competent and wouldn't know the difference between a Cisco router and a Porter-Cable router. For example, when I call Verizon DSL, it is normal to get a "tech" (and I use that term loosely) that doesn't know what ping does or how it works, what DNS is, or anything even remotely basic. Rarely (like 1 in 20 calls) you find someone who may be a gamer / enthusiast that has a clue. While it's frustrating as hell calling VOL support due to this, I understand it. They can't afford competence when they are giving service away service so cheap. Even their business dsl service is cheap and has bad support. You only get competent techs when you have business level connectivity (frame relay or higher.)
I'd actually like to know where you teach, because it's quite adversarial and I wouldn't want to do business with your company. It's one thing to assume that most customers are novices that don't know what they are talking about, and quite another to say that they are lying. You can say things that are wrong, but being wrong is very different than being a liar. A lie is about intent to deceive. If there is no intent, there is no lie.
Most of ISP support time isn't dealing with ISP problems, it's dealing with the customer's Windows configuration. ISP's can test the connection to the cable / DSL modem and verify connectivity that far which is trivial. The PC config part is the hard part, and the best way is via the support scripts we all hate. The problem is that many ISP don't check modem connectivity first, and assume it's a customer config problem and force you through the scripts before checking the database to see, indeed, that the DSLAM that serves you is down.
Yes I do, and here's why. The Internet is not TV. The costs are much much lower, and you also have a highly targeted audience that you know a lot about.
Let's look at google / youtube / doubleclick (since they are all one, or soon to be.)
Google probably knows that you are a guy, your general age group, things that interest you, etc. They can "guess" about this from all the data collected from you, your gmail contents, and what you search for. Just your search history alone says volumes. This means that it's possible for gootube to deliver YOU a very specific ad that most likely will hit the advertiser's primary market. If you are a gamer, you may be more likely to get ads for new graphics cards, games, etc. than ads for tampons. The advertiser's dollars and ads are a LOT more effective this way and can be shorter.
TV on the other hand just blasts the same ads to everyone. For example, the "Food Network" primarily targets women even though guys who like to cook watch too. If I watch the news, less than 5% of the ads target me - half are for women, and most of the rest are for drugs, crappy American cars that I would never buy, TV dinners, medicare supplemental insurance, ambulance chasing lawyers, etc. Let's be VERY generous and say that 20% of the 30% target me. That's about 1.4 minutes for 23 minutes of content, or about 18 seconds for 5 minutes of content.
I think it just seems like it's 50%... Some networks backload the ads - very few ads for the first part of the show, then 5 mins for every 5 of content during the last 30%. An example of this is "24" on Fox. It's on tonight so you can see what I mean...
TNT also does this, but they take a 100 minute movie and turn it into a 3 hour long painful experience. I don't even bother to tivo TNT movies due to this. Takes too much disk space.
5 secs is a little short unless it's a mostly static image with a few words, but 10 is quite reasonable. TV networks already have 15 second spots. 30 seconds to a minute for a 2 - 5 minute clip is WAY too long.
True. Sony isn't going to listen to the law, even after getting spanked by the law the last time they did this. Maybe, just maybe, we can get "the law" to show Sony's habitual behavior and go for treble damages and a huge punitive awards this time. The only way to get companies to listen is huge lawsuits. It can't be a few million or even a hundred mil. It's got to be well over a billion, and force Sony to agree to never, ever do this again. Anything less is pocket lint to them.
You do realize how p2p works, right? Kinda hard to download when people don't upload too...
Also, etc/hosts block their IP's, they are published you know.
Really? And this list is complete? Accurate? Are you personally willing to risk thousands of dollars to verify this?
Static IP's not a good idea. No need for them anyway its so 90's.
The ONLY time dynamic IP's are "better" is if you are attempting to use them as a layer of security, which is of dubious benefit at best. I hope you also realize that due to lease times, automatic renewals, etc., it's HIGHLY likely that your "dynamic" IP rarely changes. I've known some people who haven't had theirs change in years. Also note that unless your ISP is cooperating with the RIAA and friends or you have a reverse DNS entry that points to a domain name you personally own, a static IP is no more of a risk than a dynamic IP. The statement that there is no need for static IPs anymore is totally ridiculous. There are many services which are totally impractical with dynamic IPs. Now if you QUALIFIED that statement saying that few DESKTOP machines need static IPs I would agree. Personally, I would take static IPs over dynamic any day of the week. In fact, I pay extra to get them.
That is basically the premise behind freenet, where each node is a cache / proxy, and all the content is encrypted so that not even YOU can see what's in your node's cache.
I have a 35 year old sister-in-law that became a grandmother last year, so it really doesn't take much to be "old enough to qualify.":-)
Re:Does anyone even use this OS?
on
CentOS 5 Released
·
· Score: 2, Insightful
It depends on what you are doing with your enterprise server. One thing you can do with an enterprise server is run a FreeNX terminal server for many clients. Granted you don't need to run the server at runlevel 5 or run a LOCAL X-server, but having the xserver installed and usable by clients is not "always" a bad thing.
Your TX isn't trying to run a phone application at the same time.
Palm is in the pockets of the carriers with the Treo; that's why it doesn't support the wifi card.
Really? You have evidence of this?
The WinME version of the Treo I believe does, but that's likely because WinME has a lot more clout than Palm does.
Ahh - well this really doesn't make any sense, as PALM puts out the Win version of the Treo. You really think MS is responsible for Win on Palm??? I think you are so hell bent on conspiracy theories that you refuse to believe the truth.
I suggest you go read up on Palm OS to understand how it works. I like the palm platform, but it is aging badly. It needs a new kernel with (an extended version of) the palm API on top so that old apps can still run. This is exactly what Palm is doing because they are Very well aware of the limitations of the old PalmOS.
Um, why do you think that there wouldn't have been PC clones? Microsoft never made a clone... That was Compaq. MS has NOTHING to do with the clone industry. If it wasn't for MS, it would have been some other third party - desqview, an advanced version of GEM, AmigaOS, the AtariOS, etc.
IBM pushed MS VERY hard on OS/2, and pushed for it to have a gui.
MS's biggest mistake was making windows a layer on DOS. This mistake STILL haunts Windows in horrible little ways (backwards compatibility, and the WAY they do things.)
I've been using nagios for nearly 2 years too, to monitor about 80 servers. Also running the NRPE plugins to monitor things like disk space, load, and a number of other aspects.
I agree that the configuration is pretty bad, and your other points on the interface. Dependencies are a nightmare to configure.
That said, it does work, and requires very little maintenance once it's setup. It helps to use one file per server too, since you can include entire directories that contain configuration files. What I did was write a simple perl script that I "check off" which services I want to monitor, and it creates the nrpe.conf and nagios conf file for each specific machine. Frequently have to hand-tweak though for the dependencies.
I never read any book on it, just the base docs. A book would have helped. I also haven't found any good open source alternative however.
Simple. Use a radiator, and put it outside. Most of the heat can be dumped that way, and then you just need a small amount of cooling to get it down when it is really hot outside.
There are many wonderful highly toxic chemicals that can easily clean the oil off...
But back to the main concern... Obviously when needed you would drain the oil and filter it so it can be reused for cooling again. I would assume that the system would be closed and the same oil could be used for dozens / hundreds of years.
I would also assume that servers could be more dense - much more dense than traditional blade servers as long as you pump the oil around a little. The spacing between boards could be drastically reduced. The tight spacing reduces the volume of oil needed.
Obviously you don't put hard drives in the oil. They are also much more prone to fail, and therefore need servicing more frequently. Parts that need more frequent service would not be good candidates for oil submersion.
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I guess you still don't understand that a false statement that wasn't made with intent to deceive isn't a lie, therefore the "rule 2" is bogus by definition.
Yes, sometimes customers do lie. I don't believe that most do however.
You are better off teaching that most, but not all, customers are uninformed novices who frequently tell you things that are different than reality. Teach that they should verify information.
It's about attitude. You are setting your techs up to be adversarial by default. I'm just saying that that is not a good thing. Maybe you enjoy working with companies that go into every call as if you are lying... I personally don't. I find it offensive.
I would scrap all "business process" and "software" patents. Let's get back to physical stuff that is truly innovative. The problem is that it is not feasible for the patent office to identify things that are "obvious to someone trained in the field" or simply rehashed old ideas applied to a new situation. They don't have the experts and don't have the manpower.
Argh. Please substitute "patent" for "technology" in the first sentence of the second paragraph.
Of COURSE they are a patent troll - the patents are obvious to anyone in the field. The patent office is granting anything that is an old idea applied to the internet and calling it new. Until they stop this, the madness will continue.
Verizon is simply using this technology to maintain their defacto monopoly. This is not about innovation - it's about crushing a competitor or competing technology.
Vonage is not alone. If this case holds, it will effectively destroy VoIP.
Remember, many of them are college students, many of them are taking temp work between jobs, and many of them are smarter than you.
And remember, most of them are not. Many people take those jobs because it's better than walmart or burger king - and who would blame them? When I call Verizon DSL support, I usually do not get a smart person. They usually don't have the ability to understand and fairly simple logic such as "None of the lights of the DSL modem come on (such as the Power indicator), so it either is a bad power supply or bad modem" and they come back with "what version of Windows are you running?" Yes, this has happened to me. My suggestion when you get one of these kind of "techs" is to hang up immediately and call back. It usually takes several calls to find a reasonably bright tech. Rarely you will be fortunate to get someone like you describe who is fairly intelligent, and even more rare someone who understands the technology to a reasonable extent.
I fully understand that industry. They don't charge enough for the product to hire good knowledgeable people. I don't blame the support people, I blame the company. Verizon does not offer a DSL service level that gets you competent support Even "business" DSL support (which is a little better) is not very good (it used to be better until they dropped their prices.) They also don't train their people to escalate problems quickly enough when they obviously have a very knowledgeable customer. Worse, the escalation path is that they will take a message and NEVER get back to you. If they fix something, everything will just start working again... You will never be notified. You will never have the opportunity to speak with a higher level tech.
If you want really good support, you have to get a true business class service such as a T1 for 5-10 times more $$$. There is no middle ground.
A competent tech can usually spot that the person on the other end of the phone is competent too. Unfortunately, most support techs (that I have run into anyway) are not competent and wouldn't know the difference between a Cisco router and a Porter-Cable router. For example, when I call Verizon DSL, it is normal to get a "tech" (and I use that term loosely) that doesn't know what ping does or how it works, what DNS is, or anything even remotely basic. Rarely (like 1 in 20 calls) you find someone who may be a gamer / enthusiast that has a clue. While it's frustrating as hell calling VOL support due to this, I understand it. They can't afford competence when they are giving service away service so cheap. Even their business dsl service is cheap and has bad support. You only get competent techs when you have business level connectivity (frame relay or higher.)
I'd actually like to know where you teach, because it's quite adversarial and I wouldn't want to do business with your company. It's one thing to assume that most customers are novices that don't know what they are talking about, and quite another to say that they are lying. You can say things that are wrong, but being wrong is very different than being a liar. A lie is about intent to deceive. If there is no intent, there is no lie.
Most of ISP support time isn't dealing with ISP problems, it's dealing with the customer's Windows configuration. ISP's can test the connection to the cable / DSL modem and verify connectivity that far which is trivial. The PC config part is the hard part, and the best way is via the support scripts we all hate. The problem is that many ISP don't check modem connectivity first, and assume it's a customer config problem and force you through the scripts before checking the database to see, indeed, that the DSLAM that serves you is down.
Yes I do, and here's why. The Internet is not TV. The costs are much much lower, and you also have a highly targeted audience that you know a lot about.
Let's look at google / youtube / doubleclick (since they are all one, or soon to be.)
Google probably knows that you are a guy, your general age group, things that interest you, etc. They can "guess" about this from all the data collected from you, your gmail contents, and what you search for. Just your search history alone says volumes. This means that it's possible for gootube to deliver YOU a very specific ad that most likely will hit the advertiser's primary market. If you are a gamer, you may be more likely to get ads for new graphics cards, games, etc. than ads for tampons. The advertiser's dollars and ads are a LOT more effective this way and can be shorter.
TV on the other hand just blasts the same ads to everyone. For example, the "Food Network" primarily targets women even though guys who like to cook watch too. If I watch the news, less than 5% of the ads target me - half are for women, and most of the rest are for drugs, crappy American cars that I would never buy, TV dinners, medicare supplemental insurance, ambulance chasing lawyers, etc. Let's be VERY generous and say that 20% of the 30% target me. That's about 1.4 minutes for 23 minutes of content, or about 18 seconds for 5 minutes of content.
That help?
I think it just seems like it's 50%... Some networks backload the ads - very few ads for the first part of the show, then 5 mins for every 5 of content during the last 30%. An example of this is "24" on Fox. It's on tonight so you can see what I mean...
TNT also does this, but they take a 100 minute movie and turn it into a 3 hour long painful experience. I don't even bother to tivo TNT movies due to this. Takes too much disk space.
Um, just a FYI, but a trailer IS an ad, so you are tacking an ad onto an ad. Yes, that's stupid.
5 secs is a little short unless it's a mostly static image with a few words, but 10 is quite reasonable. TV networks already have 15 second spots. 30 seconds to a minute for a 2 - 5 minute clip is WAY too long.
True. Sony isn't going to listen to the law, even after getting spanked by the law the last time they did this. Maybe, just maybe, we can get "the law" to show Sony's habitual behavior and go for treble damages and a huge punitive awards this time. The only way to get companies to listen is huge lawsuits. It can't be a few million or even a hundred mil. It's got to be well over a billion, and force Sony to agree to never, ever do this again. Anything less is pocket lint to them.
use a hacked client that doesnt share
You do realize how p2p works, right? Kinda hard to download when people don't upload too...
Also, etc/hosts block their IP's, they are published you know.
Really? And this list is complete? Accurate? Are you personally willing to risk thousands of dollars to verify this?
Static IP's not a good idea. No need for them anyway its so 90's.
The ONLY time dynamic IP's are "better" is if you are attempting to use them as a layer of security, which is of dubious benefit at best. I hope you also realize that due to lease times, automatic renewals, etc., it's HIGHLY likely that your "dynamic" IP rarely changes. I've known some people who haven't had theirs change in years. Also note that unless your ISP is cooperating with the RIAA and friends or you have a reverse DNS entry that points to a domain name you personally own, a static IP is no more of a risk than a dynamic IP. The statement that there is no need for static IPs anymore is totally ridiculous. There are many services which are totally impractical with dynamic IPs. Now if you QUALIFIED that statement saying that few DESKTOP machines need static IPs I would agree. Personally, I would take static IPs over dynamic any day of the week. In fact, I pay extra to get them.
That is basically the premise behind freenet, where each node is a cache / proxy, and all the content is encrypted so that not even YOU can see what's in your node's cache.
p2p means sharing, not just downloading. If anything, you will get yourself in MORE hot water - "I bought this item and shared it with the world!!!"
I have a 35 year old sister-in-law that became a grandmother last year, so it really doesn't take much to be "old enough to qualify." :-)
It depends on what you are doing with your enterprise server. One thing you can do with an enterprise server is run a FreeNX terminal server for many clients. Granted you don't need to run the server at runlevel 5 or run a LOCAL X-server, but having the xserver installed and usable by clients is not "always" a bad thing.
Is that why my T|X uses a wifi card just fine?
Your TX isn't trying to run a phone application at the same time.
Palm is in the pockets of the carriers with the Treo; that's why it doesn't support the wifi card.
Really? You have evidence of this?
The WinME version of the Treo I believe does, but that's likely because WinME has a lot more clout than Palm does.
Ahh - well this really doesn't make any sense, as PALM puts out the Win version of the Treo. You really think MS is responsible for Win on Palm??? I think you are so hell bent on conspiracy theories that you refuse to believe the truth.
I suggest you go read up on Palm OS to understand how it works. I like the palm platform, but it is aging badly. It needs a new kernel with (an extended version of) the palm API on top so that old apps can still run. This is exactly what Palm is doing because they are Very well aware of the limitations of the old PalmOS.
Um, why do you think that there wouldn't have been PC clones? Microsoft never made a clone... That was Compaq. MS has NOTHING to do with the clone industry. If it wasn't for MS, it would have been some other third party - desqview, an advanced version of GEM, AmigaOS, the AtariOS, etc.
IBM pushed MS VERY hard on OS/2, and pushed for it to have a gui.
MS's biggest mistake was making windows a layer on DOS. This mistake STILL haunts Windows in horrible little ways (backwards compatibility, and the WAY they do things.)
I've been using nagios for nearly 2 years too, to monitor about 80 servers. Also running the NRPE plugins to monitor things like disk space, load, and a number of other aspects.
I agree that the configuration is pretty bad, and your other points on the interface. Dependencies are a nightmare to configure.
That said, it does work, and requires very little maintenance once it's setup. It helps to use one file per server too, since you can include entire directories that contain configuration files. What I did was write a simple perl script that I "check off" which services I want to monitor, and it creates the nrpe.conf and nagios conf file for each specific machine. Frequently have to hand-tweak though for the dependencies.
I never read any book on it, just the base docs. A book would have helped. I also haven't found any good open source alternative however.
Yes, but dish soap is not nearly as fun as highly toxic chemicals. :-)
It probably would have been an OS/2 world. OS/2 v3.X (Warp) was FAR FAR ahead of Microsoft at the time.
Yeah, I don't get the "thank MS for cheap PC's" claim either. Cheap PC's were going to happen with or without MS.
Why don't they just go get their rights back from ACCESS so they use the bloody PALM OS?!?
Because palmos doesn't multi-task. This is why the palm version of the treo can't support a wifi card.
Simple. Use a radiator, and put it outside. Most of the heat can be dumped that way, and then you just need a small amount of cooling to get it down when it is really hot outside.
There are many wonderful highly toxic chemicals that can easily clean the oil off...
But back to the main concern... Obviously when needed you would drain the oil and filter it so it can be reused for cooling again. I would assume that the system would be closed and the same oil could be used for dozens / hundreds of years.
I would also assume that servers could be more dense - much more dense than traditional blade servers as long as you pump the oil around a little. The spacing between boards could be drastically reduced. The tight spacing reduces the volume of oil needed.
Obviously you don't put hard drives in the oil. They are also much more prone to fail, and therefore need servicing more frequently. Parts that need more frequent service would not be good candidates for oil submersion.