And believe it or not, 8 years later, it is still on my resume and I still talk about that kind of stuff during client meetings and interviews. Call me stupid, but showing this kind of leadership as of 8 years ago helps to establish the character profile very nicely.
Starting a club wasn't too difficult. I had the expertise to bring a bunch of IBM PS/2 computers that were gathering dust back to life. I am not the type who asks permission to do that kind of stuff. After that, I evaluated and got the school to pay for some fun educational shareware. Copied nearly-dead Apple IIe boot diskettes etc.
I had 17 members by the time I left that school. Not too bad for 8 months of work.
At a different school, I was very much in heaven. My high school teaches a 4-year course in electronics, in case you wondered why. Anyway, I took over network operations, built two labs from scratch under a paid internship, got my early Novell 4.11 exposure, and later got an unsolicited job offer through my high school principal to work for his friend and manage that environment. Running a 250-node Novell 4.11 network on cheap non-compliant high school hardware is not the easiest thing in the world. I organized a team of people to do field service all over the campus, and by the time we were juniors, we weren't even in classes sometimes.
I got thrown out of a graphic design class once for complaining about Mac keyboards hurting my hands. The teacher said I knew nothing about computers. I didn't argue, though I was working as a Excel 5 for Mac consultant for a real estate company. Then I simply disconnected her lab's Ethernet drop from my switch. She got told to talk to me about her network problems. Needless to say, it was quite a hilarious scene.
Anyway, here is how to start a club quick and easy.
1. You already know some geeks in school, so don't worry about announcing things. Don't be discouraged if only 2 or 3 of you start things. Word of mouth will help you expand initially, don't worry about getting external members. That will simply dillute things in early stages. 2. Learn how to run meetings. That is, not just the structure, but how to keep them interesting. At my meetings, for example, we shared cool tips and evaluated a bunch of stuff to later consider as cirriculum-enhancing material. The meetings need to have an agenda, a leader, and a firm termination time. 60-90 minutes works best. 3. Build the core of the club. It only takes 3 motivated people. That's the magic number. Not everyone will want to be in the core, but you'll be good friends with most of the inner circle. 4. Once you have some structure and membership in place, see if you can expand. For example, at that point you can confidently ask to be allocated a slot of time on school's computer lab equipment. It would help to have a teacher sponsor that request. Before proceeding with formal stuff, however, please take the time to draft some guidelines for the club, especially when it comes to resolving personal differences. Be sure to include games in the charter of the club, so as to not have to deal with that issue later. Everyone loves games:-) 5. Holding training sessions is an excellent source for new members recruitment. There is nothing wrong with teaching some students the basics of Internet research beyond Google. Teaching a class on basics of DOS or UNIX is another way, but it's far more involved. I've done it, but it's a difficult job. Organizing a LAN party can be fun, and some of the older games will run very nicely on your school's hardware. Keep violent games to a minimum, however, as that may reduce your credibility in the eyes of administration.
Running a club can be a lot of fun. Keep your members interested, and you'll be very successful. You can reach me through my website, if you'd like some help.:-)
I've been a Safari user since early last year and a user of the free MCP Bookshelf since about 1998. I only bought a couple of tech books in 2002. The rest of them are available to me online at any time.
My subscription level is set to "Large" and I have quite a few books checked out at any given time. I can access my books via my PDA wirelessly whenever I want to read them outside work environment. Having Doyle's Cisco books (huge tomes) always available with me has enabled me to solve quite a few problems right on the client site. I also keep handy manufacturer-specific SQL references, database design and architecture books, and really just a lot of very useful information.
None of my books are sold for less than $50 and thus Safari is a terrific value.
I've skated from my home in Santa Clara to work in Palo Alto on several occasions. My Rollerblade E45s were upgraded with Bones bearings for higher efficiency. I was in good shape back then and still am.
12mph I'd say was indeed the average speed. It took me just about one hour to reach my desk without too much effort.
I consider this way of traveling to be very unsafe in retrospect. A bicycle that I bought later was safer and faster. It enabled me to arrive at work in a matter of about 35 minutes.
Nevertheless, the speed of me getting to work by bike compared to my motor vehicle differed by only 10 minutes in morning traffic.
So let's say someone does pull down a page. Chances are rather high that I will still find it on Google. Chances are higher still if I look at Archive.org.
Removing information from public view is not as easy as it may seem. The real question is what will court think of that. Will they consider it to be a best effort undertaken, or will they issue orders to compromise the archive?
This phenomenon is best illustrated by old Geocities pages that still have their cache versions available via Google.
I routinely handle complaints on behalf of my customers with their vendors. Some vendors, such as Verio, are beyond awful to work with based on my experience. Some vendors know me by name if enough of my clients have issues with them:-). I will outline my techniques for the common benefit of the readers.
My typical procedure (first week):
1. Contact first level personnel for about 3 days and gather employee IDs and case numbers. 2. Cease talking with first level and skip directly to first level supervisors confronting them with evidence. Do so for 1 day, on the 3rd day with at least 2 calls documenting the supervisor employee ID and case numbers. 3. Cease talking with supervisors and skip directly to second level supervisors. Do so for 1 day similar to 1st level. 4. Advise the second level supervisor that if the problem is not handled within the next 24 hours (the 5th day), the next directive will be received from his manager, ignore the laughter if any insues. 5. Follow up the next day (by then you should have a direct line) and remind him that the problem still exists.
Begin corporate level follow ups as follows (second week, generally 2 to 3 days):
1. Look up the company's corporate records for the following: a) The front desk phone number b) The Investor Relations (or any other PR function) - optional, never used it c) The legal counsel of the company - optional, never used it d) The company's mailing address for the HQ 2. Contact the front desk and ask to be transferred to the Office of the President/CEO. It's really none of their business to know why, but be candid and polite. 3. Believe it or not, most of the time you will in fact reach the executive assistant or someone whose job is specifically to resolve stretched out problems. Once you reach that person, obtain their direct number, e-mail, fax, and mailing address. Be prepared to send a ton of evidence of wrongdoing. The people at the top generally will have the organization chart available and know the executive in charge of that particular part of the company. 4. If you are lucky, and most of the time you won't be, you'll be given contact information for that particular executive. The executives are extremely busy people, so you'll likely talk to his assistant instead. Most of the time, however, it's not really necessary. 5. Be prepared for very different treatment the next time you call the customer service department as your name will be quite well known around the company. A simple memo from about 4-5 management levels down advising on how to deal with your problem carries infinitely more weight than any insult you can come up with.
Yes, I get results fast and this kind of work generally costs the client about $1200 or so. In fact, I once got a Nortel Regional VP in charge of my area to contact me within literally 40 minutes of me reaching just the front desk at Nortel to resolve a vendor issue. The vendor subsequently lost their authorization from Nortel.
Does this sound like overkill? Try to call Yahoo front desk, ask for Office of CEO, and present your case. Internal pressure is very effective.
Oh yeah, the mailing address is for the thank you letter along with hard copies of the evidence.
Well, as a 4-year Dreamhost customer... geez... almost 5 on a Code Monster account (which was Code Warrior and $10 cheaper), I referred quite a few people there. What started with a premium price for few features had turned into a very generous offering. Be advised that I never use support, so it's not an issue for me. In 4 years I never had a reason to call support, and that's good enough for me.:-D
They managed the migration to their DH2 platform very smoothly (none of my apps was broken) and have been performing very consistently.
I have yet to see a better development environment outside of my own boxes. They run Debian and if you know what you are doing, you will have fun.
Some software is not bleeding edge though. I could use a more current version of their mySQL server, since some of my code depends on it now. I could also use a better DB server like firebird or postgres.
I use my ssh account as a very stable test platform to troubleshoot networks ability to be reached from outside.
They are a premium host. I don't use rewards, and I recommended them many times over the years. Of course, my web ID there as it is everywhere else is wiseleo.
Please. For your production systems, you will have to work with differing device names and the open boot PROM. The OBP is quite different from your average PC BIOS, and you can actually program it in FORTH. In fact, we ask senior sysadmins who claim to know Sun hardware to describe simple secrets of the trade such as changing the hostid using FORTH.
Get a SparcStation to learn this and other fun Sun-specific stuff. SEVM (also known as Veritas Volume Manager) and the DiskSuite are also only available on Solaris, AFAIK and you must know those tools. Getting Oracle to run on Solaris requires kernel modifications, so you better know that as well.
In short, get a SparcStation 10 or 20 and learn this platform the right way.
I can tell you differences between quarterly Solaris releases, so trust me on this.
I build solutions with: PostgresSQL, apache, and PHP.
Why?
Once you learn mySQL, switching to PgSQL is pretty painless. If you use something like AdoDB or any other database abstraction layer for PHP, you don't have to worry about which DB you are developing for.
The kicker? I built a setup.msi with Cygwin/postgres, Apache Win32, and PHP 4.2.3 that I distribute. mySQL has too many commercial restrictions for my liking:-)
My list of subscribed groups that I am active in on a daily basis is over 20. I am also active on a few mailing lists related to Solaris and security issues.
alt.certification.cisco
comp.dcom.*
comp.sys.sun.*
comp.unix.solaris.*
news.admin.net-abuse.email <g> - gotta post the kills
Stuff like that... Very active groups with nearly 100% signal/noise ratio.
Guess what, the spammers picked up my unmunged e-mail address from NANAE. That is a death wish, obviously.
Most of my spam is to my slashdot address... Some choose to harwest it from the ICQ Whitepages. I advise AOL of such violation of terms of use of Whitepages and AOL doesn't kid around.
The traffic is VERY strong today. I can't keep up at times.
You can't post to alt.2600 anymore like you could in 1996 though:-). That group was killed by spam. --
Leonid S. Knyshov
That's why I talk to executives if I disagree with their decisions. I knew every exec personally but I didn't know my users. Guess what kind of impact a few words said to the right person can have.
Try it some time, send your favorite non-technical exec an invitation to have a brief meeting with you so you can voice some concerns.
Communication is the #1 problem in companies. If you agree to have your hands tied, that is your choice. I prefer to get things done and help the company attain its business goals.
Someone made a business decision to lay me off and the people I was in touch with were pretty upset about that. Unfortunately, not much they could do at that point. --
Leonid S. Knyshov
My dream is a Mercedes SL500 - who can blame me?:)
I found an extremely limited edition of it (97 La Costa edition, 30 made) in just the color scheme I wanted at 45K with 45K miles.
I know what I am doing, so I can afford this even now. However, when I called up my insurance company and checked overall monthly payment with decent conditions, that amounted to $1200-1400/month over everything I am paying now on my Rav4 '00. I decided for that price I can rent an SL-500 or a Ferrari a couple of times a month and have cash leftover if I wanted to.
Now my $2000/month is in a 6.5% moneymarket account and it makes money instead of being a liability. I'll buy my SL soon enough:-) --
Leonid S. Knyshov
I don't think I'd be able to talk that much on the phone using voice.
It took a battle similar to court room to get my static IP address back. Yes, I did it! No, I didn't pay a cent for it.
How? I quoted every policy I could find. I was extremely persistent (while being polite), and exploited every possible policy loophole I could find on their websites. I was also ready to discuss the features of DOCSIS (cable modem standard) and DHCP (you know what it is). I that didn't help, I could quote directly from the DHCP RFC written @HOME's own R. Troll discussing the scenario I wanted to implement.
Those interested in logs, all 30K of them, can e-mail me at the address associated with this posting.
They sent me a letter by mail, and then made it extremely difficult to follow through on it. I don't think the support supervisor will forget my name any time soon:-)
I am about to try to get my old shell account back tomorrow with another ISP that was consumed by Verio. I want my shell11.ba account back! I still have access to shell17.ba, so I know it's up. Wish me luck, and lots of it, because Verio is hell to deal with and I know a lot of their reps by name.
Fight back, get your old account features back! It is possible, you just need to spend a lot of time on it. --
Leonid S. Knyshov
Slashdot Mirror
I've done something similar.
:-)
:-)
And believe it or not, 8 years later, it is still on my resume and I still talk about that kind of stuff during client meetings and interviews. Call me stupid, but showing this kind of leadership as of 8 years ago helps to establish the character profile very nicely.
Starting a club wasn't too difficult. I had the expertise to bring a bunch of IBM PS/2 computers that were gathering dust back to life. I am not the type who asks permission to do that kind of stuff. After that, I evaluated and got the school to pay for some fun educational shareware. Copied nearly-dead Apple IIe boot diskettes etc.
I had 17 members by the time I left that school. Not too bad for 8 months of work.
At a different school, I was very much in heaven. My high school teaches a 4-year course in electronics, in case you wondered why. Anyway, I took over network operations, built two labs from scratch under a paid internship, got my early Novell 4.11 exposure, and later got an unsolicited job offer through my high school principal to work for his friend and manage that environment. Running a 250-node Novell 4.11 network on cheap non-compliant high school hardware is not the easiest thing in the world. I organized a team of people to do field service all over the campus, and by the time we were juniors, we weren't even in classes sometimes.
I got thrown out of a graphic design class once for complaining about Mac keyboards hurting my hands. The teacher said I knew nothing about computers. I didn't argue, though I was working as a Excel 5 for Mac consultant for a real estate company. Then I simply disconnected her lab's Ethernet drop from my switch. She got told to talk to me about her network problems. Needless to say, it was quite a hilarious scene.
Anyway, here is how to start a club quick and easy.
1. You already know some geeks in school, so don't worry about announcing things. Don't be discouraged if only 2 or 3 of you start things. Word of mouth will help you expand initially, don't worry about getting external members. That will simply dillute things in early stages.
2. Learn how to run meetings. That is, not just the structure, but how to keep them interesting. At my meetings, for example, we shared cool tips and evaluated a bunch of stuff to later consider as cirriculum-enhancing material. The meetings need to have an agenda, a leader, and a firm termination time. 60-90 minutes works best.
3. Build the core of the club. It only takes 3 motivated people. That's the magic number. Not everyone will want to be in the core, but you'll be good friends with most of the inner circle.
4. Once you have some structure and membership in place, see if you can expand. For example, at that point you can confidently ask to be allocated a slot of time on school's computer lab equipment. It would help to have a teacher sponsor that request. Before proceeding with formal stuff, however, please take the time to draft some guidelines for the club, especially when it comes to resolving personal differences. Be sure to include games in the charter of the club, so as to not have to deal with that issue later. Everyone loves games
5. Holding training sessions is an excellent source for new members recruitment. There is nothing wrong with teaching some students the basics of Internet research beyond Google. Teaching a class on basics of DOS or UNIX is another way, but it's far more involved. I've done it, but it's a difficult job. Organizing a LAN party can be fun, and some of the older games will run very nicely on your school's hardware. Keep violent games to a minimum, however, as that may reduce your credibility in the eyes of administration.
Running a club can be a lot of fun. Keep your members interested, and you'll be very successful. You can reach me through my website, if you'd like some help.
Good luck!
I've been a Safari user since early last year and a user of the free MCP Bookshelf since about 1998. I only bought a couple of tech books in 2002. The rest of them are available to me online at any time.
My subscription level is set to "Large" and I have quite a few books checked out at any given time. I can access my books via my PDA wirelessly whenever I want to read them outside work environment. Having Doyle's Cisco books (huge tomes) always available with me has enabled me to solve quite a few problems right on the client site. I also keep handy manufacturer-specific SQL references, database design and architecture books, and really just a lot of very useful information.
None of my books are sold for less than $50 and thus Safari is a terrific value.
I've skated from my home in Santa Clara to work in Palo Alto on several occasions. My Rollerblade E45s were upgraded with Bones bearings for higher efficiency. I was in good shape back then and still am.
12mph I'd say was indeed the average speed. It took me just about one hour to reach my desk without too much effort.
I consider this way of traveling to be very unsafe in retrospect. A bicycle that I bought later was safer and faster. It enabled me to arrive at work in a matter of about 35 minutes.
Nevertheless, the speed of me getting to work by bike compared to my motor vehicle differed by only 10 minutes in morning traffic.
Overpriced?
Not really. It's a professional toolset for those who don't want to use Frontpage.
Dreamweaver MX is now combined with UltraDev.
I think the price is well worth it.
Leonid
So let's say someone does pull down a page. Chances are rather high that I will still find it on Google. Chances are higher still if I look at Archive.org.
Removing information from public view is not as easy as it may seem. The real question is what will court think of that. Will they consider it to be a best effort undertaken, or will they issue orders to compromise the archive?
This phenomenon is best illustrated by old Geocities pages that still have their cache versions available via Google.
Leonid
I routinely handle complaints on behalf of my customers with their vendors. Some vendors, such as Verio, are beyond awful to work with based on my experience. Some vendors know me by name if enough of my clients have issues with them :-). I will outline my techniques for the common benefit of the readers.
My typical procedure (first week):
1. Contact first level personnel for about 3 days and gather employee IDs and case numbers.
2. Cease talking with first level and skip directly to first level supervisors confronting them with evidence. Do so for 1 day, on the 3rd day with at least 2 calls documenting the supervisor employee ID and case numbers.
3. Cease talking with supervisors and skip directly to second level supervisors. Do so for 1 day similar to 1st level.
4. Advise the second level supervisor that if the problem is not handled within the next 24 hours (the 5th day), the next directive will be received from his manager, ignore the laughter if any insues.
5. Follow up the next day (by then you should have a direct line) and remind him that the problem still exists.
Begin corporate level follow ups as follows (second week, generally 2 to 3 days):
1. Look up the company's corporate records for the following:
a) The front desk phone number
b) The Investor Relations (or any other PR function) - optional, never used it
c) The legal counsel of the company - optional, never used it
d) The company's mailing address for the HQ
2. Contact the front desk and ask to be transferred to the Office of the President/CEO. It's really none of their business to know why, but be candid and polite.
3. Believe it or not, most of the time you will in fact reach the executive assistant or someone whose job is specifically to resolve stretched out problems. Once you reach that person, obtain their direct number, e-mail, fax, and mailing address. Be prepared to send a ton of evidence of wrongdoing. The people at the top generally will have the organization chart available and know the executive in charge of that particular part of the company.
4. If you are lucky, and most of the time you won't be, you'll be given contact information for that particular executive. The executives are extremely busy people, so you'll likely talk to his assistant instead. Most of the time, however, it's not really necessary.
5. Be prepared for very different treatment the next time you call the customer service department as your name will be quite well known around the company. A simple memo from about 4-5 management levels down advising on how to deal with your problem carries infinitely more weight than any insult you can come up with.
Yes, I get results fast and this kind of work generally costs the client about $1200 or so. In fact, I once got a Nortel Regional VP in charge of my area to contact me within literally 40 minutes of me reaching just the front desk at Nortel to resolve a vendor issue. The vendor subsequently lost their authorization from Nortel.
Does this sound like overkill? Try to call Yahoo front desk, ask for Office of CEO, and present your case. Internal pressure is very effective.
Oh yeah, the mailing address is for the thank you letter along with hard copies of the evidence.
Enjoy!
Well, as a 4-year Dreamhost customer... geez... almost 5 on a Code Monster account (which was Code Warrior and $10 cheaper), I referred quite a few people there. What started with a premium price for few features had turned into a very generous offering. Be advised that I never use support, so it's not an issue for me. In 4 years I never had a reason to call support, and that's good enough for me. :-D
They managed the migration to their DH2 platform very smoothly (none of my apps was broken) and have been performing very consistently.
I have yet to see a better development environment outside of my own boxes. They run Debian and if you know what you are doing, you will have fun.
Some software is not bleeding edge though. I could use a more current version of their mySQL server, since some of my code depends on it now. I could also use a better DB server like firebird or postgres.
I use my ssh account as a very stable test platform to troubleshoot networks ability to be reached from outside.
They are a premium host. I don't use rewards, and I recommended them many times over the years. Of course, my web ID there as it is everywhere else is wiseleo.
Don't learn Solaris on a PC.
Please. For your production systems, you will have to work with differing device names and the open boot PROM. The OBP is quite different from your average PC BIOS, and you can actually program it in FORTH. In fact, we ask senior sysadmins who claim to know Sun hardware to describe simple secrets of the trade such as changing the hostid using FORTH.
Get a SparcStation to learn this and other fun Sun-specific stuff. SEVM (also known as Veritas Volume Manager) and the DiskSuite are also only available on Solaris, AFAIK and you must know those tools. Getting Oracle to run on Solaris requires kernel modifications, so you better know that as well.
In short, get a SparcStation 10 or 20 and learn this platform the right way.
I can tell you differences between quarterly Solaris releases, so trust me on this.
Leonid
I build solutions with: PostgresSQL, apache, and PHP.
:-)
Why?
Once you learn mySQL, switching to PgSQL is pretty painless. If you use something like AdoDB or any other database abstraction layer for PHP, you don't have to worry about which DB you are developing for.
The kicker? I built a setup.msi with Cygwin/postgres, Apache Win32, and PHP 4.2.3 that I distribute. mySQL has too many commercial restrictions for my liking
Leonid
This comment made me laugh as well. :-)
Want flashy stereo? Go with a Kenwood. I'll stick with my Marantz.
I got hired, got a chair (real crap), nice work area and so on. I've noticed that my back hurt after 3 hours.
I figured I'd just go and get something usable.
I've decided to shop around. The chair I finally bought is called Global Supreme Executive. Here is a link
I bought it with my own money. Then I bought another one for my house. It hunted through several stores before I found another one.
How does it feel? It basically makes you look for your car seatbelt. If you like the feel of a car seat, this one has the feel of the expensive car.
The headrest is a wonder. I also use a fellowes footrest. I am 6' tall and love to seat very high. This chair is a true wonder.
To make this story short, the company later bought Leaps for all of us. I tried it, and kept my chair :-).
Everyone who had a chance to sit in my chair wants to buy it, so give it a try at your local OfficeDepot :-)
My list of subscribed groups that I am active in on a daily basis is over 20. I am also active on a few mailing lists related to Solaris and security issues.
:-). That group was killed by spam.
alt.certification.cisco
comp.dcom.*
comp.sys.sun.*
comp.unix.solaris.*
news.admin.net-abuse.email <g> - gotta post the kills
Stuff like that... Very active groups with nearly 100% signal/noise ratio.
Guess what, the spammers picked up my unmunged e-mail address from NANAE. That is a death wish, obviously.
Most of my spam is to my slashdot address... Some choose to harwest it from the ICQ Whitepages. I advise AOL of such violation of terms of use of Whitepages and AOL doesn't kid around.
The traffic is VERY strong today. I can't keep up at times.
You can't post to alt.2600 anymore like you could in 1996 though
--
Leonid S. Knyshov
Hardware hacks?
;-)
That would be my approach to the games if I wanted to cheat. Overclocked keyboard anyone?
--
Leonid S. Knyshov
DNS runs on UNIX.
University hackers run UNIX.
Therefore, your conclusion that DNS has to be run by the university hacker in the back is a logical one.
--
Leonid S. Knyshov
Ouch, too sad.
--
Leonid S. Knyshov
PS2 is noisy like hell.
I would love to remove it from my room when I am playing quiet games.
--
Leonid S. Knyshov
It's a 30 pin SIMM. :P
--
Leonid S. Knyshov
Show me a collector who needs say 1500 Dell OptiPlex GXa's :-)
:-)
Corporate turnover is not measured in hundreds, it's measured in thousands.
There are not enough collectors
--
Leonid S. Knyshov
As a Novell admin I must object :-)
Novell is simply less resource-intensive than the other common alternative from Redmond.
This reminds me, I should check out what my school is doing since I left it in 1997.
--
Leonid S. Knyshov
That's why I talk to executives if I disagree with their decisions. I knew every exec personally but I didn't know my users. Guess what kind of impact a few words said to the right person can have.
Try it some time, send your favorite non-technical exec an invitation to have a brief meeting with you so you can voice some concerns.
Communication is the #1 problem in companies. If you agree to have your hands tied, that is your choice. I prefer to get things done and help the company attain its business goals.
Someone made a business decision to lay me off and the people I was in touch with were pretty upset about that. Unfortunately, not much they could do at that point.
--
Leonid S. Knyshov
I suspect it's cc:Mail that's not being supported.
;-)
Let's just say I have a few years of experience with cc:Mail
As far as I am aware, Notes are still supported.
--
Leonid S. Knyshov
My dream is a Mercedes SL500 - who can blame me? :)
:-)
I found an extremely limited edition of it (97 La Costa edition, 30 made) in just the color scheme I wanted at 45K with 45K miles.
I know what I am doing, so I can afford this even now. However, when I called up my insurance company and checked overall monthly payment with decent conditions, that amounted to $1200-1400/month over everything I am paying now on my Rav4 '00. I decided for that price I can rent an SL-500 or a Ferrari a couple of times a month and have cash leftover if I wanted to.
Now my $2000/month is in a 6.5% moneymarket account and it makes money instead of being a liability. I'll buy my SL soon enough
--
Leonid S. Knyshov
M5, 750iL
--
Leonid S. Knyshov
Thank goodness for web chat feature with @Home,
:-)
I don't think I'd be able to talk that much on the phone using voice.
It took a battle similar to court room to get my static IP address back. Yes, I did it! No, I didn't pay a cent for it.
How? I quoted every policy I could find. I was extremely persistent (while being polite), and exploited every possible policy loophole I could find on their websites. I was also ready to discuss the features of DOCSIS (cable modem standard) and DHCP (you know what it is). I that didn't help, I could quote directly from the DHCP RFC written @HOME's own R. Troll discussing the scenario I wanted to implement.
Those interested in logs, all 30K of them, can e-mail me at the address associated with this posting.
They sent me a letter by mail, and then made it extremely difficult to follow through on it. I don't think the support supervisor will forget my name any time soon
I am about to try to get my old shell account back tomorrow with another ISP that was consumed by Verio. I want my shell11.ba account back! I still have access to shell17.ba, so I know it's up. Wish me luck, and lots of it, because Verio is hell to deal with and I know a lot of their reps by name.
Fight back, get your old account features back! It is possible, you just need to spend a lot of time on it.
--
Leonid S. Knyshov
I bought mine at a local KB Toys (go to that big place called mall and you'll find one). Or buy online!
$329 in store and $349 online
--
Leonid S. Knyshov