That's your excuse? Pretty weak.
I'm rereading your log here.
In-Angela Stone says: May I know if you are sure you want to disconnect the services?
You say: I dont know, may you?
I don't get why she deserved this.
I just don't see it at all. Even if you did have to wait '3 minutes'. She was just entering your data, that can take a bit sometimes.
BTW, those were 3 internet minutes. Meaning while those 3 minutes were going by, you could have been checking out Slashdot or a forum or something. It's not like she put your life on hold for 3 minutes.
Nope, it's pretty clear, you were just being s jerk. I can see why you chose to use the net chat instead of using the phone like anybody else would have. I don't think I'd have the never to talk to somebody that way over the phone. It's a lot easier to hide behind text.
Let me give you a piece of advice, never give customer service people crap. There's no reason for it! No matter what silly thing a coprporation does, its never the person who's taking your call who did it. I can understand you being upset. But if I were the one on the chat line, I'd likely have 'oops' misfiled your request so that you'd have to call in again.
I'll tell you what does work, though. It's really simple really. Do you want to get your point across that you're miffed about something a company has done? Instead of being a self rigtheous smart ass like you were and smarting off to the customer care rep, instead say this "Do you mind if I vent?"
"What's the difference here?", you ask. The difference is that the customer service rep doesn't feel like he or she is the one under attack. When that's established, they may actually help you. Instead of thinking "Man, it wouldn't surprise me at all if this guy didn't have a girlfriend", they'd think "oh... yes I can see how that would be upsetting. I should fire off a note to my supervisor."
Don't believe me? My cell phone provider (which, coincidentally is AT&T) helped me out once. I changed my rate plan. Unfortunately, when I did this I didn't realize that the calls I had already made would go to that one instead. Result? $250 phone bill. This was NOT AT&T's fault, it was mine. I called up customer service and had a chat with them. Now I could have done the "well AT&T didn't notify me of something, its your fault I'm angry wah wah boo hoo" bit, acting like I'm a victim.
Instead, I explained the situation very nicely to the care rep and asked her what she could do to help. And you know what? She did help. She said "let's pretend you haven't changed the rate plan yet..." and my bill dropped $100.
If I had pulled a stunt like you had, she'd have just said "sorry, this is policy. You signed it. T.S. Thank you for choosing AT&T."
Damn dude, way to treat her like shit. She was just trying to help.
It's behaviour like this that makes good customer service hard to find in the tech industry.
I hope nobody else follows this sad, sad example.
Well, so far non of the trek sites have picked this up. It's not on the news anywhere. So I'm passing it off as a sick joke right now.
It'd be nice if Wil'd pop in and let us know he's ok.
Re:Wil Wheaton, actor, dead at 28
on
Geek Gift Ideas 2001
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· Score: 0, Offtopic
Errr anybody want to post a link to this? If he died it'd be all over the web.
This, so far, smells like a sick joke.
If they wanted to get around paying for bandwidth, they'd release it on Morpheus and not worry about it.
I think it's Apple's futile attempt to make money on a VIEWER.
Tons of ppl got QT3 when Ep1 trailers came out, I think Apple's trying to get some money from it this time.
Talk about slimey.
I think MS has the right strategy with Media Player, at least in the shadow of making you pay $30 for the privelage of watching promotional videos.
Have you even played the first tech demo?
It represents a departure from traditional multi-player games like Capture the Flag or fortress. In the first tech demo, you had one team trying to defend documents inside a base for 8 minutes, while the other team was trying to steal them and transmit them in the radio room.
Think about this for a second. Instead of having two teams starting on equal footing and having exactly identical bases, now you have two teams with somewhat different goals. Now you pick your team based on what your mission objectives are. This gives the game a rather interesting new dimension to explore.
This game, so far, is not a 'Run around and kill Nazis' game, and it's not a WW2 skin for Quake 3. It's a very different multiplayer environment. I, for one, am very excited to see it develop.
I can only imagine what other missions they have in store for us.
Most DVD's do have an interface that requires programming to be executed. So in that respect, they could be considered software. The Terminator 2 DVD, for example, has a little slide show that takes you through certain elements of the movie. This requires a form of programming for the DVD player to interpret.
That's not what we bought the DVD for, but it is how it works.
I have a feeling it will be techincally considered software. I find that a bit offensive tho. I liked what somebody said earlier that DVD's should be ranked in a different class. These ancient umbrella terms just won't hold up to modern technology.
Thanks for the interesting responses to the questions. You're a real nice guy. I met a couple of ST Actors at a convention once, one of them was particularly mean. He kinda reminded me of the fish headed dude in Galaxy Quest. Glad to see that not all actors are like that!
I know he probably won't find this to read, but I figure if he ever does at least he'll know it's appreciated.:)
We were victims of this virus as well. Only this time what happened was it used RealPlayer to keep respawning itself, causing explorer to crash repeatedly and eventually fill up virtual memory until it crashed.
This made it problematic to figure out what to do to stop this because I couldn't even do something as simple as look at my system drive. Fortunately, I was able to use Taskmanager.
If anybody runs into a problem like this, here are a some tips:
- Explorer is basically hosed using this type of attack. However, Taskmanager (set to always on top) will allow you to perform basic file operations. From Taskmanager, go to 'File/Run' and hit "Browse". When you rightclick on a file/folder you can do things like delete, rename, etc.
- In this particular case, RealPlayer was being used to cyclicly run itself over and over again, so I renamed the 'Real' folder to 'Real_', thus making Windows think the program's non-existent anymore. This was tricky because the file was sometimes in use, but I was finally able to manage it.
- I found the 'readme.eml' file on the system drive. I'm still trying to determine how it got there, but it can be prevented from entering there by creating a 'readme.eml' folder, as my coworker recommended. This will prevent a file with that name from being created in there.
- If you have trouble deleting the files that were being run, check to make sure that they're not 'System Files'. I ran into that problem.
Slashdot Mirror
Sorry all, didn't preview it before I posted it. Didn't realize that all my pretty linebreaks were gone! *hides, embarrased*
That's your excuse? Pretty weak. I'm rereading your log here. In-Angela Stone says: May I know if you are sure you want to disconnect the services? You say: I dont know, may you? I don't get why she deserved this. I just don't see it at all. Even if you did have to wait '3 minutes'. She was just entering your data, that can take a bit sometimes. BTW, those were 3 internet minutes. Meaning while those 3 minutes were going by, you could have been checking out Slashdot or a forum or something. It's not like she put your life on hold for 3 minutes. Nope, it's pretty clear, you were just being s jerk. I can see why you chose to use the net chat instead of using the phone like anybody else would have. I don't think I'd have the never to talk to somebody that way over the phone. It's a lot easier to hide behind text. Let me give you a piece of advice, never give customer service people crap. There's no reason for it! No matter what silly thing a coprporation does, its never the person who's taking your call who did it. I can understand you being upset. But if I were the one on the chat line, I'd likely have 'oops' misfiled your request so that you'd have to call in again. I'll tell you what does work, though. It's really simple really. Do you want to get your point across that you're miffed about something a company has done? Instead of being a self rigtheous smart ass like you were and smarting off to the customer care rep, instead say this "Do you mind if I vent?" "What's the difference here?", you ask. The difference is that the customer service rep doesn't feel like he or she is the one under attack. When that's established, they may actually help you. Instead of thinking "Man, it wouldn't surprise me at all if this guy didn't have a girlfriend", they'd think "oh... yes I can see how that would be upsetting. I should fire off a note to my supervisor." Don't believe me? My cell phone provider (which, coincidentally is AT&T) helped me out once. I changed my rate plan. Unfortunately, when I did this I didn't realize that the calls I had already made would go to that one instead. Result? $250 phone bill. This was NOT AT&T's fault, it was mine. I called up customer service and had a chat with them. Now I could have done the "well AT&T didn't notify me of something, its your fault I'm angry wah wah boo hoo" bit, acting like I'm a victim. Instead, I explained the situation very nicely to the care rep and asked her what she could do to help. And you know what? She did help. She said "let's pretend you haven't changed the rate plan yet..." and my bill dropped $100. If I had pulled a stunt like you had, she'd have just said "sorry, this is policy. You signed it. T.S. Thank you for choosing AT&T."
Damn dude, way to treat her like shit. She was just trying to help. It's behaviour like this that makes good customer service hard to find in the tech industry. I hope nobody else follows this sad, sad example.
still up here....
'cock smocking'? Are you implying that these guys put aprons on chickens?
AT&T has told me both in e-mail and in an actual letter that they have their own network, and should Excite go down I'll be migrated over to it.
I can't help but wonder why they have their own network unless it's a really crappy one...
Wow! The world's first fatal slashdot posting!
Well, so far non of the trek sites have picked this up. It's not on the news anywhere. So I'm passing it off as a sick joke right now. It'd be nice if Wil'd pop in and let us know he's ok.
Errr anybody want to post a link to this? If he died it'd be all over the web. This, so far, smells like a sick joke.
If they wanted to get around paying for bandwidth, they'd release it on Morpheus and not worry about it. I think it's Apple's futile attempt to make money on a VIEWER. Tons of ppl got QT3 when Ep1 trailers came out, I think Apple's trying to get some money from it this time. Talk about slimey. I think MS has the right strategy with Media Player, at least in the shadow of making you pay $30 for the privelage of watching promotional videos.
Have you even played the first tech demo? It represents a departure from traditional multi-player games like Capture the Flag or fortress. In the first tech demo, you had one team trying to defend documents inside a base for 8 minutes, while the other team was trying to steal them and transmit them in the radio room. Think about this for a second. Instead of having two teams starting on equal footing and having exactly identical bases, now you have two teams with somewhat different goals. Now you pick your team based on what your mission objectives are. This gives the game a rather interesting new dimension to explore. This game, so far, is not a 'Run around and kill Nazis' game, and it's not a WW2 skin for Quake 3. It's a very different multiplayer environment. I, for one, am very excited to see it develop. I can only imagine what other missions they have in store for us.
Most DVD's do have an interface that requires programming to be executed. So in that respect, they could be considered software. The Terminator 2 DVD, for example, has a little slide show that takes you through certain elements of the movie. This requires a form of programming for the DVD player to interpret. That's not what we bought the DVD for, but it is how it works. I have a feeling it will be techincally considered software. I find that a bit offensive tho. I liked what somebody said earlier that DVD's should be ranked in a different class. These ancient umbrella terms just won't hold up to modern technology.
Hey Wil,
:)
Thanks for the interesting responses to the questions. You're a real nice guy. I met a couple of ST Actors at a convention once, one of them was particularly mean. He kinda reminded me of the fish headed dude in Galaxy Quest. Glad to see that not all actors are like that!
I know he probably won't find this to read, but I figure if he ever does at least he'll know it's appreciated.
We were victims of this virus as well. Only this time what happened was it used RealPlayer to keep respawning itself, causing explorer to crash repeatedly and eventually fill up virtual memory until it crashed.
This made it problematic to figure out what to do to stop this because I couldn't even do something as simple as look at my system drive. Fortunately, I was able to use Taskmanager.
If anybody runs into a problem like this, here are a some tips:
- Explorer is basically hosed using this type of attack. However, Taskmanager (set to always on top) will allow you to perform basic file operations. From Taskmanager, go to 'File/Run' and hit "Browse". When you rightclick on a file/folder you can do things like delete, rename, etc.
- In this particular case, RealPlayer was being used to cyclicly run itself over and over again, so I renamed the 'Real' folder to 'Real_', thus making Windows think the program's non-existent anymore. This was tricky because the file was sometimes in use, but I was finally able to manage it.
- I found the 'readme.eml' file on the system drive. I'm still trying to determine how it got there, but it can be prevented from entering there by creating a 'readme.eml' folder, as my coworker recommended. This will prevent a file with that name from being created in there.
- If you have trouble deleting the files that were being run, check to make sure that they're not 'System Files'. I ran into that problem.