I've got their business account (which costs me $40 more for the same service, but gives me a static ip address) and my service is uneffected. Good thing two, I run my own IDS for a reason...
Solution(s): Be sure that the high pass filter is on the entertainment
side of the directional coupler.
Online Installation Check Guide
The following steps should be used as a check list for the installation
for the additional outlet. If there is a problem with the signal to the
modem after the install, refer to the list to diagnose any problems. If
the problem persists, refer to the following section for specific problems
and solutions.
Electrical outlets should be properly grounded (if not inform the
customer).
Verify correct grounding of cable drop (possibly on cold water pipe).
Remove high-pass filters from the tap if present.
No jumpers in the data path should be shorter than two feet (shorter
jumpers could act as an attenuator)
Older negative traps used to block pay channels may not pass the
downstream frequencies (585mhz) and may have to be replaced.
Verify that the high-pass filter is correctly installed on the
entertainment side of the customer's drop.
Attach a bright orange drop tag to identify Comcast@Home customers.
Installation Diagram
Specific RF Problems
Problem: The cable modem light is not lit after the connection is made.
Solution(s):Ensure that a DC-10 coupler is attached to the line. The modem
may be receiving a signal that is too high (+5db), resulting in no signal.
This problem exists when the modem is not receiving the correct signal.
The first step is to make sure that the negative traps have been replaced.
The older negative traps will not allow the required signal to reach the
cable modem.
This situation also occurs if @Home has not provisioned the modem. Contact
@Home and check to make sure the modem has been provisioned. This process
can take about 15 to 20 minutes. If the modem has been provisioned, check
with the TSR if the information on the work order is correct.
Place a signal generator on the modem drop to trace out to the node. If
there is no signal from the node contact the dispatcher and inform of
trouble. A line tech will be needed to check the problem.
Problem: There is a problem receiving a signal upstream, indicated by a
flashing modem light.
Solution(s): Be sure that the high pass filter is on the entertainment
side of the directional coupler.
The problem most likely lies further down the line. First check the drop
leading back to the house with a signal generator. This should be a common
procedure for the A/O installer. If a signal is received from the drop,
the problem may lie in the line extender. A Line Tech should be called to
check if an equalizer is missing in the return path. There might have been
some trouble with the line extender, and the equalizer was not replaced
when a replacement amp was installed. This is not uncommon for systems to
experience when they first turn two-way on. Make sure that the amp is
prepped in both directions.
If the A/O is installing a directional coupler after the ground block, be
sure that the jumper is at least two feet long. Short jumpers at high
frequencies do not mix. This causes the modem to be confused at the signal
it is receiving. Even if the modem indicates a signal lock, the signal may
not be received properly. A symptom of this problem may be time-out errors
when attempting to ping the gateway or DNS address.
Problem The customer's house is the last one off the tap and a modem
signal lock cannot be obtained.
Solution: This is an ongoing problem in the RF side of the installation.
The difficulty is that the signal is not strong enough by the time it
reaches the last house. In addition, the tap block creates attenuation in
the signal, complicating the problem. A line technician is needed to check
the amplifier down the line, and boost the signal strength. If possible,
ending taps should be identified beforehand, and a line tech could
investigate before the install.
Problem: The connection is lost shortly after receiving cable modem signal
lock.
Solution(s): Check the negative traps combinations. Usually traps are used
as a single filter for premium channels like HBO, Cinemax, Showtime, and
Disney. Most filter combinations will work at the tap, but there are some
that will prevent the proper frequency from reaching the modem. For online
customers, these channel traps should not be reinstalled at the tap, but
on the entertainment side of the directional coupler.
Check the equipment used for the installation. A bad directional coupler
will stop the signal from reaching the modem. More extreme equipment
failures include bad taps, cable modems, and other connections.
The following is a procedure to properly calculate customer credit for
service outages.
When a customer requests credit for a service outage, it is the policy of
Comcast Online to credit the customers account for the period of time the
outage was experienced. Always round up to the next full day.
The process for determining the proper amount to credit a customer will be
based on the customer's total monthly service fee. Once the total monthly
fee is determined, the amount should be divided by 30 to obtain the proper
credit for each day of service interruption. Below are examples.
Scenario 1
4 day service interruption
Basic service of $39.95
Franchise fees of $2.00
Total service is $41.95
$41.95 divided by 30 = $1.40
$1.40 X 4 days = $5.60 credit
Scenario 2
2 and one half day service interruption
Annual service of $399.50
Franchise fees of $19.98
Two multiple IPs at $83.40 each
Franchise fees of $4.17 each
Total annual service is $594.62
$594.62 divided by 12 = $49.55
$49.55 divided by 30 = $1.65
$1.65 X 3 = $4.95 credit
These are guidelines for basic service outage credit. Refer to your
Supervisor for additional assistance if needed.
1. Screen all potential customers per current computer requirements.
2. Determine if sub resides in either the Alexandria, VA market (ALEX1) or
the East Brunswick, NJ market (EBNSK1).
If so:
3. Describe the @Home Self-Installation Kit to customer.
* The @Home Self-Installation kit is at no cost to the customer and a
free month is offered with it.
* Cost: Standard monthly service charges and modem lease charges will
apply.
* Eligible customers should be computer savvy. Must be comfortable
with installing hardware/software. (A good question to ask the sub is if
they have ever installed a sound card or memory). The installation may
require opening their computer. (If the subscriber has any apprehension or
hesitation regarding this criteria; THEY ARE NOT A CANDIDATE).
* Must have an active cable outlet within 20ft of computer.
4. Obtain customer information and build account in BOS.
* Leave the New Connect pending with no date.
* Document in the remarks field in BOS that this is a self-install
subscriber.
* Determine whether customer wants a USB (CATC) or NIC (Intel PCI).
You will document this in Remedy later on.
5. Provide customer with details of the product ship date (will be shipped
within 24 hours via 2nd day UPS), contact numbers for customer
service/Tech support (1-888-793-0800) and computer information they will
need to complete the install (logon, password, DNS, and IP address; this
info will also be shipped to them).
6. Close the sale with new customer (Use current Quality Assurance
guidelines).
7. Access customer account in Remedy.
* Create a new ticket.
* In Summary field, write: Self-Installation
* In the Request Type menu choose: Service
* In the Category menu choose: Self-Installation
* In the Type menu choose: Self-Installation
* Leave ticket pending
8. Send Mailpad to Innotrac
* You will select either the Self-Installation/NIC option or the Self-
Installation/USB option according to the customer's specifications.
* The recipient will be kwilliams@innotrac.com
Pre-provisioning/Account Activation
*To be done by designated CAE's only!
1. Innotrac will email back a spreadsheet containing customer name, modem
number and UPS tracking number.
2. Enter the modem numbers into the corresponding customer accounts. (BOS)
3. Activate customers account in BOS.
* Click on Find Request
* Double click on the New Connect pending (with no date)
* Insert today's date in the cable team complete date field
* Write self in team tech field
* Insert today's date in the other complete date field
* Write install in other tech field
4. Apply the free month credit to the account in the Adjustments field.
5. Access customers account in Remedy
6. Locate the open ticket labeled self-installation
7. Input the UPS tracking number and modem number in the work log field.
8. Close the ticket.
Installation Problems
1. No self-install customers should be transferred to Tier 2 prior to a
truck roll by local market.
2. An install charge is applied to any customer's accounts that require a
truck roll due to a failed self-install.
In the event that a modem (or other Comcast equipment) is stolen while in
the possession of a customer we should handle it in the following manner:
Advise the customer that they are responsible for the price of the modem
and that we will be billing him/her our cost on the equipment. Current
pricing should be verified with the Online Director of Finance before a
quote is made. While credit card billing is preferred, they have the
option of paying by check. A Police report must be mailed to the following
address (and payment, if paying by check made payable to Comcast Online):
Comcast Online
Attn: Director of Finance
One Belmont Ave. 11th Fl.
Bala Cynwyd, PA 19004
Once the payment has been made with a copy of the Police report, Comcast
will provide a receipt, via mail, and schedule an appointment to reinstall
the service at current reinstall prices. Service will not be restarted
without a Police report.
The customer should be advised to claim the loss on their home owners
policy for reimbursement and use the provided receipt as proof of value.
Chargeback Model
------------------------------------------------ --------------------------
------
OperatingProcedures
Subject: Chargeback Model
Date: 6/4/99
Procedure #: 5
Effective June 1, 1998, @Home will begin charging customers for "self
inflicted" service problems.
When a customer call is escalated to Tier 2 for a self inflicted service
issue, they will be provided service free of charge for the first offense.
At that time they will be informed that any future self inflicted service
assistance will be subject to a $35 fee. This will also be individually
communicated via e-mail.
The customer will be advised of a $35.00 service charge for telephone
support, or a $49.00 charge for onsite support, involving the
reinstallation of the Comcast @Home software or reconfiguration of their
computer. Example: hardware or software conflicts resulting from either
adding or removing software or hardware to/from their computer will be
subject to support charges. The customer support representative will
inform the customer if a service fee applies to the type of support being
requested.
The $35 fee will not be charged if the telephone support results in an
onsite visit. If it is necessary to perform an onsite service call within
one week of a Tier 2 $35 charge call, Tier 2 must immediately credit the
customer $35. At home will retain the applicable $35 fee for telephone
support or Comcast will retain the $49 fee for onsite support.
Tier 2 Call Center
In the event that a Tier 2 TSR rolls a truck within seven (7) days of a
prior $35 charge call, they must immediately credit the $35 and advise the
customer that they have been credited the $35 but that a $49 charge may
apply for the onsite service being scheduled.
The TSR must note this advisement on the truck roll work order. Example:
Customer advised of possible $49 service fee.
Comcast Call Center
In the event that a Tier 1 CAE rolls a truck within seven (7) days of a
prior $35 @Home charge call, they must have the fee credited. The CAE
should create a Remedy Ticket for the service call as usual and schedule
the truck roll. They must then create a second Remedy Ticket in order to
process the credit. The Remedy Ticket should be completed in the following
format and assigned to TSR.
Request Type: Inquiry
Category: Billing
Type: Invoice Inquiry
Assignee: TSR Priority
Description:...note the reason for the $35.00 fee needing to be reversed.
The CAE must inform the customer that the $35 telephone support fee has
been credited but that a $49 onsite charge may apply. The CAE must note
this advisement on the truck roll work order. Example: Customer advised of
possible $49 service fee.
Looks like you have a couple different options, like you can give up or you can fight it. Since you haven't given up yet, you should go ahead and do some other things. ---------- 1) Send emails to Wired.Com, NY Times, Rolling Stone, Washington Post, and a bunch of other news agencies. Tell them what's going on, try not to use too many cuss words.
2) Contact non-profits that protect personal freedom issues. See if they'd be willing to help yet with advice if nothing else.
3) If it does turn into a trademark issue, there's some laws concerning fair use . Basically if you're using copyrighted materials in criticism, review, or parody, it's legal. So, start criticising. Although, you probably qualify as parady.
Since Napster is basically a share, search, and download application, would you plan to take similar action against search engines that help people find and download your music like Scour.net, Lycos, and others? If not, how would you differentiate between them?
Everyone should remember that there's been a lots of attempt by the music industry to regulate or shutdown anything that could be considered another version of music distribution.
I found this quote on the net: Entertainment lawyer Ken Hertz represents Alanis Morissette, who has been involved in digital distribution. He says, "Piracy and loss of artist revenue has never been the issue. The perceived threat to the industry is democratization of distribution--a concept the industry has little control over.
Remember when the RIAA tried to keep anyone from making MP3 players? Despite the continual attempts of the RIAA and other groups to make illegial every alternate flow of music they keep losing ground slowly.
I'll bet everybody went to circuit city last night. I asked the girl behind the counter to try to find me one, she called all the circuit cities in the state (VA) then told that not only are they out, but that their warehouse doesn't have any. I was told to expect two weeks.
Slashdot Mirror
Maybe they bought some of Arbor's E-Series products.
in modern times, a opt-in+verify if the functional way to go.
Which ISP? It's good to know at least one feels that way...
Please note that may blackhole lists are still free. There may be questions about whether the free ones are as good, but they're still an option.
Some considerations:
VPN traffic usually has difficulty working through NAT. IPSEC traffic particularly.
Also, I accidently put IPV6 on my Redhat 7.1 box during a kernel upgrade. Totally killed ftp.
You'd think that people would learn to stop attacking Israel.
don't know where you are, but here on the east coast you can get a circuit from THE premium provider for under $1k a month, including loop fee.
I've got their business account (which costs me $40 more for the same service, but gives me a static ip address) and my service is uneffected. Good thing two, I run my own IDS for a reason...
I just registed boycottguinness.com, I'll point it to this discussion page and email guinness about it.
Subject: RF Troubleshooting
- --------------------------
From: Wesley
RF Troubleshooting
-----------------------------------------------
------
Solution(s): Be sure that the high pass filter is on the entertainment
side of the directional coupler.
Online Installation Check Guide
The following steps should be used as a check list for the installation
for the additional outlet. If there is a problem with the signal to the
modem after the install, refer to the list to diagnose any problems. If
the problem persists, refer to the following section for specific problems
and solutions.
Electrical outlets should be properly grounded (if not inform the
customer).
Verify correct grounding of cable drop (possibly on cold water pipe).
Remove high-pass filters from the tap if present.
No jumpers in the data path should be shorter than two feet (shorter
jumpers could act as an attenuator)
Older negative traps used to block pay channels may not pass the
downstream frequencies (585mhz) and may have to be replaced.
Verify that the high-pass filter is correctly installed on the
entertainment side of the customer's drop.
Attach a bright orange drop tag to identify Comcast@Home customers.
Installation Diagram
Specific RF Problems
Problem: The cable modem light is not lit after the connection is made.
Solution(s):Ensure that a DC-10 coupler is attached to the line. The modem
may be receiving a signal that is too high (+5db), resulting in no signal.
This problem exists when the modem is not receiving the correct signal.
The first step is to make sure that the negative traps have been replaced.
The older negative traps will not allow the required signal to reach the
cable modem.
This situation also occurs if @Home has not provisioned the modem. Contact
@Home and check to make sure the modem has been provisioned. This process
can take about 15 to 20 minutes. If the modem has been provisioned, check
with the TSR if the information on the work order is correct.
Place a signal generator on the modem drop to trace out to the node. If
there is no signal from the node contact the dispatcher and inform of
trouble. A line tech will be needed to check the problem.
Problem: There is a problem receiving a signal upstream, indicated by a
flashing modem light.
Solution(s): Be sure that the high pass filter is on the entertainment
side of the directional coupler.
The problem most likely lies further down the line. First check the drop
leading back to the house with a signal generator. This should be a common
procedure for the A/O installer. If a signal is received from the drop,
the problem may lie in the line extender. A Line Tech should be called to
check if an equalizer is missing in the return path. There might have been
some trouble with the line extender, and the equalizer was not replaced
when a replacement amp was installed. This is not uncommon for systems to
experience when they first turn two-way on. Make sure that the amp is
prepped in both directions.
If the A/O is installing a directional coupler after the ground block, be
sure that the jumper is at least two feet long. Short jumpers at high
frequencies do not mix. This causes the modem to be confused at the signal
it is receiving. Even if the modem indicates a signal lock, the signal may
not be received properly. A symptom of this problem may be time-out errors
when attempting to ping the gateway or DNS address.
Problem The customer's house is the last one off the tap and a modem
signal lock cannot be obtained.
Solution: This is an ongoing problem in the RF side of the installation.
The difficulty is that the signal is not strong enough by the time it
reaches the last house. In addition, the tap block creates attenuation in
the signal, complicating the problem. A line technician is needed to check
the amplifier down the line, and boost the signal strength. If possible,
ending taps should be identified beforehand, and a line tech could
investigate before the install.
Problem: The connection is lost shortly after receiving cable modem signal
lock.
Solution(s): Check the negative traps combinations. Usually traps are used
as a single filter for premium channels like HBO, Cinemax, Showtime, and
Disney. Most filter combinations will work at the tap, but there are some
that will prevent the proper frequency from reaching the modem. For online
customers, these channel traps should not be reinstalled at the tap, but
on the entertainment side of the directional coupler.
Check the equipment used for the installation. A bad directional coupler
will stop the signal from reaching the modem. More extreme equipment
failures include bad taps, cable modems, and other connections.
Subject: Customer Credit Calculation
- --------------------------
From: Wesley
Customer Credit Calculation
-----------------------------------------------
------
OperatingProcedures
Subject: Customer Credit Calculation
Date: 6/4/99
Procedure #: 13
The following is a procedure to properly calculate customer credit for
service outages.
When a customer requests credit for a service outage, it is the policy of
Comcast Online to credit the customers account for the period of time the
outage was experienced. Always round up to the next full day.
The process for determining the proper amount to credit a customer will be
based on the customer's total monthly service fee. Once the total monthly
fee is determined, the amount should be divided by 30 to obtain the proper
credit for each day of service interruption. Below are examples.
Scenario 1
4 day service interruption
Basic service of $39.95
Franchise fees of $2.00
Total service is $41.95
$41.95 divided by 30 = $1.40
$1.40 X 4 days = $5.60 credit
Scenario 2
2 and one half day service interruption
Annual service of $399.50
Franchise fees of $19.98
Two multiple IPs at $83.40 each
Franchise fees of $4.17 each
Total annual service is $594.62
$594.62 divided by 12 = $49.55
$49.55 divided by 30 = $1.65
$1.65 X 3 = $4.95 credit
These are guidelines for basic service outage credit. Refer to your
Supervisor for additional assistance if needed.
Subject: @Home Self-Installation Procedures
- --------------------------
From: Wesley
@Home Self-Installation Procedures
-----------------------------------------------
------
OperatingProcedures
Subject: @Home Self-Installation Kit
Date: 5/10/00
Procedure #: 22
1. Screen all potential customers per current computer requirements.
2. Determine if sub resides in either the Alexandria, VA market (ALEX1) or
the East Brunswick, NJ market (EBNSK1).
If so:
3. Describe the @Home Self-Installation Kit to customer.
* The @Home Self-Installation kit is at no cost to the customer and a
free month is offered with it.
* Cost: Standard monthly service charges and modem lease charges will
apply.
* Eligible customers should be computer savvy. Must be comfortable
with installing hardware/software. (A good question to ask the sub is if
they have ever installed a sound card or memory). The installation may
require opening their computer. (If the subscriber has any apprehension or
hesitation regarding this criteria; THEY ARE NOT A CANDIDATE).
* Must have an active cable outlet within 20ft of computer.
4. Obtain customer information and build account in BOS.
* Leave the New Connect pending with no date.
* Document in the remarks field in BOS that this is a self-install
subscriber.
* Determine whether customer wants a USB (CATC) or NIC (Intel PCI).
You will document this in Remedy later on.
5. Provide customer with details of the product ship date (will be shipped
within 24 hours via 2nd day UPS), contact numbers for customer
service/Tech support (1-888-793-0800) and computer information they will
need to complete the install (logon, password, DNS, and IP address; this
info will also be shipped to them).
6. Close the sale with new customer (Use current Quality Assurance
guidelines).
7. Access customer account in Remedy.
* Create a new ticket.
* In Summary field, write: Self-Installation
* In the Request Type menu choose: Service
* In the Category menu choose: Self-Installation
* In the Type menu choose: Self-Installation
* Leave ticket pending
8. Send Mailpad to Innotrac
* You will select either the Self-Installation/NIC option or the Self-
Installation/USB option according to the customer's specifications.
* The recipient will be kwilliams@innotrac.com
Pre-provisioning/Account Activation
*To be done by designated CAE's only!
1. Innotrac will email back a spreadsheet containing customer name, modem
number and UPS tracking number.
2. Enter the modem numbers into the corresponding customer accounts. (BOS)
3. Activate customers account in BOS.
* Click on Find Request
* Double click on the New Connect pending (with no date)
* Insert today's date in the cable team complete date field
* Write self in team tech field
* Insert today's date in the other complete date field
* Write install in other tech field
4. Apply the free month credit to the account in the Adjustments field.
5. Access customers account in Remedy
6. Locate the open ticket labeled self-installation
7. Input the UPS tracking number and modem number in the work log field.
8. Close the ticket.
Installation Problems
1. No self-install customers should be transferred to Tier 2 prior to a
truck roll by local market.
2. An install charge is applied to any customer's accounts that require a
truck roll due to a failed self-install.
Subject: Stolen Modem - Comcast
- --------------------------
From: Wesley
Stolen Modem
-----------------------------------------------
------
OperatingProcedures
Subject: Stolen Modem
Date: 6/4/99
Procedure #: 4
In the event that a modem (or other Comcast equipment) is stolen while in
the possession of a customer we should handle it in the following manner:
Advise the customer that they are responsible for the price of the modem
and that we will be billing him/her our cost on the equipment. Current
pricing should be verified with the Online Director of Finance before a
quote is made. While credit card billing is preferred, they have the
option of paying by check. A Police report must be mailed to the following
address (and payment, if paying by check made payable to Comcast Online):
Comcast Online
Attn: Director of Finance
One Belmont Ave. 11th Fl.
Bala Cynwyd, PA 19004
Once the payment has been made with a copy of the Police report, Comcast
will provide a receipt, via mail, and schedule an appointment to reinstall
the service at current reinstall prices. Service will not be restarted
without a Police report.
The customer should be advised to claim the loss on their home owners
policy for reimbursement and use the provided receipt as proof of value.
##### OLD - note the date ..!!! #####
- --------------------------
...note the reason for the $35.00 fee needing to be reversed.
Chargeback Model
-----------------------------------------------
------
OperatingProcedures
Subject: Chargeback Model
Date: 6/4/99
Procedure #: 5
Effective June 1, 1998, @Home will begin charging customers for "self
inflicted" service problems.
When a customer call is escalated to Tier 2 for a self inflicted service
issue, they will be provided service free of charge for the first offense.
At that time they will be informed that any future self inflicted service
assistance will be subject to a $35 fee. This will also be individually
communicated via e-mail.
The customer will be advised of a $35.00 service charge for telephone
support, or a $49.00 charge for onsite support, involving the
reinstallation of the Comcast @Home software or reconfiguration of their
computer. Example: hardware or software conflicts resulting from either
adding or removing software or hardware to/from their computer will be
subject to support charges. The customer support representative will
inform the customer if a service fee applies to the type of support being
requested.
The $35 fee will not be charged if the telephone support results in an
onsite visit. If it is necessary to perform an onsite service call within
one week of a Tier 2 $35 charge call, Tier 2 must immediately credit the
customer $35. At home will retain the applicable $35 fee for telephone
support or Comcast will retain the $49 fee for onsite support.
Tier 2 Call Center
In the event that a Tier 2 TSR rolls a truck within seven (7) days of a
prior $35 charge call, they must immediately credit the $35 and advise the
customer that they have been credited the $35 but that a $49 charge may
apply for the onsite service being scheduled.
The TSR must note this advisement on the truck roll work order. Example:
Customer advised of possible $49 service fee.
Comcast Call Center
In the event that a Tier 1 CAE rolls a truck within seven (7) days of a
prior $35 @Home charge call, they must have the fee credited. The CAE
should create a Remedy Ticket for the service call as usual and schedule
the truck roll. They must then create a second Remedy Ticket in order to
process the credit. The Remedy Ticket should be completed in the following
format and assigned to TSR.
Request Type: Inquiry
Category: Billing
Type: Invoice Inquiry
Assignee: TSR Priority
Description:
The CAE must inform the customer that the $35 telephone support fee has
been credited but that a $49 onsite charge may apply. The CAE must note
this advisement on the truck roll work order. Example: Customer advised of
possible $49 service fee.
Looks like you have a couple different options, like you can give up or you can fight it. Since you haven't given up yet, you should go ahead and do some other things.
----------
1) Send emails to Wired.Com, NY Times, Rolling Stone, Washington Post, and a bunch of other news agencies. Tell them what's going on, try not to use too many cuss words.
2) Contact non-profits that protect personal freedom issues. See if they'd be willing to help yet with advice if nothing else.
3) If it does turn into a trademark issue, there's some laws concerning fair use . Basically if you're using copyrighted materials in criticism, review, or parody, it's legal. So, start criticising. Although, you probably qualify as parady.
- Good luck.
The Freelinks virus as it's called is an old virus. I saw it first about six months before the loveletter came out.
It doesn't seem to be responding, are they under attack?
Hey, now that's got potential. Imagine the legal costs for metallica, the news, and the precedent that will be set by it.
Nice and fast, you guys are getting way too popular.
Since Napster is basically a share, search, and download application, would you plan to take similar action against search engines that help people find and download your music like Scour.net, Lycos, and others? If not, how would you differentiate between them?
Everyone should remember that there's been a lots of attempt by the music industry to regulate or shutdown anything that could be considered another version of music distribution.
I found this quote on the net:
Entertainment lawyer Ken Hertz represents Alanis Morissette, who has been involved in digital distribution. He says, "Piracy and loss of artist revenue has never been the issue. The perceived threat to the industry is democratization of distribution--a concept the industry has little control over.
Remember when the RIAA tried to keep anyone from making MP3 players? Despite the continual attempts of the RIAA and other groups to make illegial every alternate flow of music they keep losing ground slowly.
WAVE, or Working Against Violence Everywhere, is a nonviolence campaign for the youth of America. (from www.waveamerica.com)
I'll bet everybody went to circuit city last night. I asked the girl behind the counter to try to find me one, she called all the circuit cities in the state (VA) then told that not only are they out, but that their warehouse doesn't have any. I was told to expect two weeks.
Just tried it. Fast. Good. Nice. Do it.