I think IT support has always been held to a jaundiced light. Most users that I come across fell that I am a necessary evil, to be tolerated because I'm somehow doing them a favor, but also in the back of the users mind, blamed for the problem because it's your responsibilty and that somehow it shouldn't have happened in the first place.
I've been doing support for close to 10 years, and this just makes all helpdesk techs look bad. It casts a stigma on us all who strive to fix problems as opposed to just "answering the phone". If you don't know the answer, find out from someone who does! Don't BS the user, if you do, the next time they may not call, and if that happens enough, no one calls and your out of a job.
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Besides, Harrison is getting "old in the tooth". Time to update.
Sorry, most users "feel" is what I meant to type.
I think IT support has always been held to a jaundiced light. Most users that I come across fell that I am a necessary evil, to be tolerated because I'm somehow doing them a favor, but also in the back of the users mind, blamed for the problem because it's your responsibilty and that somehow it shouldn't have happened in the first place.
on a cable modem.
I've been doing support for close to 10 years, and this just makes all helpdesk techs look bad. It casts a stigma on us all who strive to fix problems as opposed to just "answering the phone". If you don't know the answer, find out from someone who does! Don't BS the user, if you do, the next time they may not call, and if that happens enough, no one calls and your out of a job.