I personally wouldn't be surprised if someone didn't go to jail, it's almost as if the judge just gave Novell the "go ahead", I would be surprised for instance if Novell didn't go after individuals, what else is left?
oh, i think it's a dead horse, I just don't like the idea of yet another automated system deciding how I should be treated, I should have given up on this a while ago, as it seems i've pissed quite a few people off. Anyways if I buy books for 3-4 years, never have a late book, then I get one late book, does it count the whole she-bang or is it the percentage out of books that are late? for example if I get three late books and only complain about one, because it's the first and I have a horrible experience with tech support, where am I at? I'd have a 66% acceptance ratio on late books, arguing a second issue, fourth in total, brings me to 50%. Out of five late items I would need to complain about 3 (at least to break 50%), but I'm a person that doesn't like to complain, neither do I like anything to be late, this system doesn't seem to have a way of representing my shopping habits at all.
FWIW - I've worked tech support and customer support (both calling and answering) for a few years now and the LAST thing I want to do when I'm shopping at home, is get on the phone to complain about anything, unless I'm getting paid. Amazon has a pretty snazzy tech support system where you click a link and someone calls you, that's neat, I don't think it's patentable (actually what isn't), but it's pretty damn cool, I like the way I get context sensitive suggestions, and my wish list and on and on, but I really don't ever want to call tech support three times in my life for *any* online retailer (exceptions for enterprise class tech support only), I think it's a pretty bad business idea. Another thing I don't like is that personally, I'm a bad customer when off the clock and I can't email a reply directly to the person I worked with previously, this sucks because: a) I can't apologize b) I don't feel like I can personally respond to an individual and c) if I have an issue I have to call back, hoping someone picks up the phone that knows how to look up my info, or else I'm sitting there telling my story from scratch. This ruins tech support's shot at customer advocacy, (customer advocacy - 'where the customer or client feels like the support person is on their side, therefore becoming very helpful', email is how you get this with round robin inbound calls). To top it off I used to work picking Amazon orders at a warehouse and everyone's trying to tell me how this will turn out, I'm sitting here building models of the system in my head on the warehouse floor. All my idiocy aside thanks for listening, hope it was mildly worth it. I know I'm nowhere near the smartest person here, but I have yet to see someone here explain the issues I'm thinking about, or even come close.
I guess the patent could group all purchases together and say that every time I receive something on time I prefer my item to be on time, but if they don't count successes towards a preference or expectation of timely service they are missing a big point. Even then I think it would wind up being a percentage anyways, where being a new customer you can simply get land-slided if one of your first few orders is late and you don't complain. I guess it boils down to the fact that I really only want 1 out of 100 orders to be late, and I don't ever want to call anyone, my ratio for pain threshold is 1/100 where someone else's might easily be 1/20, but the 1/20 person might complain a lot more than I. Suppose it boils down to how strong Amazon's behavior prediction algorithm is, but I don't see how it could be strong enough to not have some folks completely foaming at the mouth - with good reason. Amazon's just saying "well let's try to make it so those people are the ones that spend less" - or worse fall into an algorithmic crack so they aren't put on the books as dependable income. It's clever, it's a neat concept, neat algorithm, but as a customer I'm not exactly looking forward to playing the "customer service from hell" lottery.
If google designed the tin foil hat, it would be the best thing in the world for blocking mind control rays, it would be free, and information back to the mother ship about your purchasing habits.
The blog linked to also indicates that the wanker in the video received payment for his speeches. I wonder this qualify for commercial use or is there a legal correlation between education and religion (more specifically ID) when it comes to being paid for public speaking.
Hell I won't even go into slashtard mode, I'll speak frankly and be as honest as humanly possible, just justify your claim that I'm corrupt, or act in corrupt ways. Unless you're just saying that I'm American then I'm guilty as sin, but otherwise, what makes me corrupt?
there's also a happy ending here, he's totally cleaned up his act and is a pretty good father now, but yeah I know one of those guys that used to throw down with cops like his life depended on it. Personally, I don't really think it's a bad idea at all to tase someone like that, we fought once or twice, he's only hit me once but if I was charged with keeping him in line I'd probably prefer to just shotgun him with a been bag, from my car. Course you can't let cops drive around shooting people with beanbags either, a mistake would have left my god brother without finding a good path in life, he has a lot of respect for many of the cops that have arrested him too. Me I'd probably shit myself if I had to sit at a peace rally where the cops went into riot control mode.
Oh, and for the record he was struck in the meaty part of the calf, nowhere near the head, a strike like that would likely kill a cow if struck on the head, and is not easy to deliver behind a shield and in riot gear (no mobility).
parent isn't quite a troll, my god brother will consistently require four or five cops to take him down when he's been drinking too much, it's a miserable thing to watch. He's good at boxing his way through streams of mace, and will rip the tasers out if he gets a chance (they quit tasing him after that). He's been struck with a baton once, took him straight down, no more arguments, somehow I get the feeling that being struck at a peace rally is a tad bit different than what happens when a cop is truly fucking scared of you. Not that people don't get unnecessarily beaten at peace rallies, but I swear the only reason my god brother is alive is because he grew up in a small town where it's been the same cops beating his ass his whole life (they care about him, even though he's a BIG pain in the ass).
I don't see this, I figure people think that 5-10 business days will be alright, will not pay. I figure of those that receive their items late and complain, will get their items within a reasonable amount of time will start to get their items on time, while those that don't will slip down a slippery slope of never getting their stuff on time. At which point all the delivery estimates look bad, and anything other than guaranteed delivery looks like shit. Again I ask what the hell makes this a good idea?
I didn't get burned by customer support, I was burned long before I spoke to customer support, and that really has nothing to do with it. My point is, they are planning on being late, why is that so cool?
The problem is companies like Microsoft and Intel go unpunished when they effect a coup de grace, against a gentleman like Negreponte, who is actually trying to do SOMETHING. Fact is no one knows what the real solution is, but you can't defend Microsoft's right to participate in foreign corruption just because the place is a shit-hole.
Last time I talked to Amazon customer support, no it didn't pay, I spent a total of sixteen hours on the phone, sent off about ten emails, for an item that wound up shipping 9 months after the estimate, for a point of reference me and some hooker can deliver life in that amount of time.
Since then I've had my account frozen for the past three months, and now every time I order something my order is mysteriously dropped. Should I get back on the phone? Which part of the list am I on? Are you telling me they've patented an automated system for treating people like this and I'm supposed to be happy about it? I'm supposed to spend another sixteen hours on the phone with customer service, for what? Amazon owes me a fucking check ($20/hr phlz), not some passing phrase from customer support about how I'm on the preferred list now.
did I mention I picked Amazon orders for five years at Ingram Book Co? No seriously, you haven't said a damn thing that makes one bit of sense and you did make me laugh. Let me assure you, your orders sit in a line on the warehouse floor. And my attitude didn't turn sour 'til you called me a troll, you keep on stroking your ego with this "insider information" you have working for an "exclusive online bookstore", and telling me about how these pickers are magically going to be more productive during the holiday season, because of this mystifying patent that moves everyone to the front of the line.
Seriously, educate me? Amazon is patenting some marketing hyperbole and you're trying to tell me that my order won't come late because of Amazon's shipping estimate? All this patent really amounts to is that if I don't get on the phone and bitch about late orders, then I may never receive an order on time, because now it's automated, and my picking order will be pushed to the back of the line, of an estimated delivery time. Personally, I think you're talking out of your ass, like a lot of people on this thread today, it's a queue system where Amazon is decidedly selecting customers that get their items delivered within the estimated time, otherwise it wouldn't be an estimate, the kicker here is that you indicated you understood this, being an online retailer.
so, it pays to be an asshole to customer support? the presumption that people don't care if their stuff is late is exactly what is wrong with this idea. ship on time every time, no exceptions. this is a patent on a new brand of consumerism, if it even works as planned. it's bullshit, I am not a de-prioritized process.
anyways, you think it's off-topic or trollish to joke about Amazon's customer service with a headline like "Amazon Patents Bad Service For Bad Customers", whatever, waste your mod points on a brand new "anally retentive corporate ass-kissing slashdot, news for fanboys, stuff that matters to advertisers". you have no integrity.
so, you're saying this is a patent to hire more pickers? you're making me laugh now, surely you're joking. It really doesn't matter how many pickers they have, 100 pickers have to pick 1000 orders ONE AFTER ANOTHER. Let's say 10% are moved to the front, another 10% are moved to the back.
Customer's don't care about "net faster delivery" when one out of ten of those orders are late, one out of twenty are excessively late, and one out of fifty are shipped whenever. Anyways, when Amazon is filling every shipping container, "net faster delivery" will not be achieved without adding infrastructure. Oh, and I guarantee the only person that gives a shit about when I get my order at Amazon is the guy at customer support. Otherwise, I'd be compensated.
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I personally wouldn't be surprised if someone didn't go to jail, it's almost as if the judge just gave Novell the "go ahead", I would be surprised for instance if Novell didn't go after individuals, what else is left?
oh, i think it's a dead horse, I just don't like the idea of yet another automated system deciding how I should be treated, I should have given up on this a while ago, as it seems i've pissed quite a few people off. Anyways if I buy books for 3-4 years, never have a late book, then I get one late book, does it count the whole she-bang or is it the percentage out of books that are late? for example if I get three late books and only complain about one, because it's the first and I have a horrible experience with tech support, where am I at? I'd have a 66% acceptance ratio on late books, arguing a second issue, fourth in total, brings me to 50%. Out of five late items I would need to complain about 3 (at least to break 50%), but I'm a person that doesn't like to complain, neither do I like anything to be late, this system doesn't seem to have a way of representing my shopping habits at all.
FWIW - I've worked tech support and customer support (both calling and answering) for a few years now and the LAST thing I want to do when I'm shopping at home, is get on the phone to complain about anything, unless I'm getting paid. Amazon has a pretty snazzy tech support system where you click a link and someone calls you, that's neat, I don't think it's patentable (actually what isn't), but it's pretty damn cool, I like the way I get context sensitive suggestions, and my wish list and on and on, but I really don't ever want to call tech support three times in my life for *any* online retailer (exceptions for enterprise class tech support only), I think it's a pretty bad business idea. Another thing I don't like is that personally, I'm a bad customer when off the clock and I can't email a reply directly to the person I worked with previously, this sucks because: a) I can't apologize b) I don't feel like I can personally respond to an individual and c) if I have an issue I have to call back, hoping someone picks up the phone that knows how to look up my info, or else I'm sitting there telling my story from scratch. This ruins tech support's shot at customer advocacy, (customer advocacy - 'where the customer or client feels like the support person is on their side, therefore becoming very helpful', email is how you get this with round robin inbound calls). To top it off I used to work picking Amazon orders at a warehouse and everyone's trying to tell me how this will turn out, I'm sitting here building models of the system in my head on the warehouse floor. All my idiocy aside thanks for listening, hope it was mildly worth it. I know I'm nowhere near the smartest person here, but I have yet to see someone here explain the issues I'm thinking about, or even come close.
I guess the patent could group all purchases together and say that every time I receive something on time I prefer my item to be on time, but if they don't count successes towards a preference or expectation of timely service they are missing a big point. Even then I think it would wind up being a percentage anyways, where being a new customer you can simply get land-slided if one of your first few orders is late and you don't complain. I guess it boils down to the fact that I really only want 1 out of 100 orders to be late, and I don't ever want to call anyone, my ratio for pain threshold is 1/100 where someone else's might easily be 1/20, but the 1/20 person might complain a lot more than I. Suppose it boils down to how strong Amazon's behavior prediction algorithm is, but I don't see how it could be strong enough to not have some folks completely foaming at the mouth - with good reason. Amazon's just saying "well let's try to make it so those people are the ones that spend less" - or worse fall into an algorithmic crack so they aren't put on the books as dependable income. It's clever, it's a neat concept, neat algorithm, but as a customer I'm not exactly looking forward to playing the "customer service from hell" lottery.
If google designed the tin foil hat, it would be the best thing in the world for blocking mind control rays, it would be free, and information back to the mother ship about your purchasing habits.
You know we should do a flame war roast, do you got anything of the open source variety?
The blog linked to also indicates that the wanker in the video received payment for his speeches. I wonder this qualify for commercial use or is there a legal correlation between education and religion (more specifically ID) when it comes to being paid for public speaking.
Hell I won't even go into slashtard mode, I'll speak frankly and be as honest as humanly possible, just justify your claim that I'm corrupt, or act in corrupt ways. Unless you're just saying that I'm American then I'm guilty as sin, but otherwise, what makes me corrupt?
I have corrupt ways? You can justify that with something.
there's also a happy ending here, he's totally cleaned up his act and is a pretty good father now, but yeah I know one of those guys that used to throw down with cops like his life depended on it. Personally, I don't really think it's a bad idea at all to tase someone like that, we fought once or twice, he's only hit me once but if I was charged with keeping him in line I'd probably prefer to just shotgun him with a been bag, from my car. Course you can't let cops drive around shooting people with beanbags either, a mistake would have left my god brother without finding a good path in life, he has a lot of respect for many of the cops that have arrested him too. Me I'd probably shit myself if I had to sit at a peace rally where the cops went into riot control mode.
Oh, and for the record he was struck in the meaty part of the calf, nowhere near the head, a strike like that would likely kill a cow if struck on the head, and is not easy to deliver behind a shield and in riot gear (no mobility).
parent isn't quite a troll, my god brother will consistently require four or five cops to take him down when he's been drinking too much, it's a miserable thing to watch. He's good at boxing his way through streams of mace, and will rip the tasers out if he gets a chance (they quit tasing him after that). He's been struck with a baton once, took him straight down, no more arguments, somehow I get the feeling that being struck at a peace rally is a tad bit different than what happens when a cop is truly fucking scared of you. Not that people don't get unnecessarily beaten at peace rallies, but I swear the only reason my god brother is alive is because he grew up in a small town where it's been the same cops beating his ass his whole life (they care about him, even though he's a BIG pain in the ass).
possibly it's the mental state of a sadist cop? Hell it sounds like the opposite of "bad acid trip" to me.
I don't see this, I figure people think that 5-10 business days will be alright, will not pay. I figure of those that receive their items late and complain, will get their items within a reasonable amount of time will start to get their items on time, while those that don't will slip down a slippery slope of never getting their stuff on time. At which point all the delivery estimates look bad, and anything other than guaranteed delivery looks like shit. Again I ask what the hell makes this a good idea?
I didn't get burned by customer support, I was burned long before I spoke to customer support, and that really has nothing to do with it. My point is, they are planning on being late, why is that so cool?
the alternative to punishing anti-competitive behavior is dead American soldiers?
The problem is companies like Microsoft and Intel go unpunished when they effect a coup de grace, against a gentleman like Negreponte, who is actually trying to do SOMETHING. Fact is no one knows what the real solution is, but you can't defend Microsoft's right to participate in foreign corruption just because the place is a shit-hole.
So, are you saying Africa needs more than the traditional model has to offer, or are you saying fuck Africa?
And no I don't believe this, I assert EVERYONE has shipping EXPECTATIONS based on the shipping method they select and PAY for.
Last time I talked to Amazon customer support, no it didn't pay, I spent a total of sixteen hours on the phone, sent off about ten emails, for an item that wound up shipping 9 months after the estimate, for a point of reference me and some hooker can deliver life in that amount of time.
Since then I've had my account frozen for the past three months, and now every time I order something my order is mysteriously dropped. Should I get back on the phone? Which part of the list am I on? Are you telling me they've patented an automated system for treating people like this and I'm supposed to be happy about it? I'm supposed to spend another sixteen hours on the phone with customer service, for what? Amazon owes me a fucking check ($20/hr phlz), not some passing phrase from customer support about how I'm on the preferred list now.
did I mention I picked Amazon orders for five years at Ingram Book Co? No seriously, you haven't said a damn thing that makes one bit of sense and you did make me laugh. Let me assure you, your orders sit in a line on the warehouse floor. And my attitude didn't turn sour 'til you called me a troll, you keep on stroking your ego with this "insider information" you have working for an "exclusive online bookstore", and telling me about how these pickers are magically going to be more productive during the holiday season, because of this mystifying patent that moves everyone to the front of the line.
Seriously, educate me? Amazon is patenting some marketing hyperbole and you're trying to tell me that my order won't come late because of Amazon's shipping estimate? All this patent really amounts to is that if I don't get on the phone and bitch about late orders, then I may never receive an order on time, because now it's automated, and my picking order will be pushed to the back of the line, of an estimated delivery time. Personally, I think you're talking out of your ass, like a lot of people on this thread today, it's a queue system where Amazon is decidedly selecting customers that get their items delivered within the estimated time, otherwise it wouldn't be an estimate, the kicker here is that you indicated you understood this, being an online retailer.
so, it pays to be an asshole to customer support? the presumption that people don't care if their stuff is late is exactly what is wrong with this idea. ship on time every time, no exceptions. this is a patent on a new brand of consumerism, if it even works as planned. it's bullshit, I am not a de-prioritized process.
anyways, you think it's off-topic or trollish to joke about Amazon's customer service with a headline like "Amazon Patents Bad Service For Bad Customers", whatever, waste your mod points on a brand new "anally retentive corporate ass-kissing slashdot, news for fanboys, stuff that matters to advertisers". you have no integrity.
sounds great, how does it feel to be a self admitted punk bitch with no sense of humor?
care to link to this "wonder of enlightenment" you have in store for me? And no I'm not trolling, are you a shill?
so, you're saying this is a patent to hire more pickers? you're making me laugh now, surely you're joking. It really doesn't matter how many pickers they have, 100 pickers have to pick 1000 orders ONE AFTER ANOTHER. Let's say 10% are moved to the front, another 10% are moved to the back.
Customer's don't care about "net faster delivery" when one out of ten of those orders are late, one out of twenty are excessively late, and one out of fifty are shipped whenever. Anyways, when Amazon is filling every shipping container, "net faster delivery" will not be achieved without adding infrastructure. Oh, and I guarantee the only person that gives a shit about when I get my order at Amazon is the guy at customer support. Otherwise, I'd be compensated.