Did somebody forget to take their meds?
Seriously, though, if you're writing shit like this, you need serious help, because that is a writing of a madman. You have a tenuous grasp on reality, at best. Please seek medical attention.
Right. If a rep is sitting around just waiting for the customer to finish typing, then that is very inefficient. I would think they should be handling multiple chats at the same time.
His responses should require minimal interaction. His first couple responses should either be completely automated, or at least copy/pasted. He should also have multiple troubleshooting steps and solutions ready to be pasted into the chat window. And, hopefully, his chat application should be able to at least paste images, which would really help guide the customer through the steps.
Further, the OP seems to forget how many times that either he or the customer has to repeat himself on the phone because he couldn't understand. Plus, you can't just fire off 5 steps for the customer to take at once while on the phone, like you can in chat. You have to wait until the customer is done with each step before moving on the next. And, of course, you can only talk to one customer at a time on the phone. A chat rep should be handling multiple cases at a time.
Exactly. There are sports that I have no idea why we have them separated today, like Marksmanship, Archery, Diving, Badminton, Gymnastics, Snowboarding, Downhill Skiing. The list goes on and on. There's no reason why a woman couldn't compete and win in those sports against men. In fact, I think it would be kind of cool to see a mixed Gymnastics Overall competition where in some events like the rings, would probably see more men, but in others like the uneven bars, would see more women.
They just need to get rid of the line by combining men's and women's sports. Women want equality anyways. It's about time we start that in sports, too.
I think that coming up with the recipes is creative, but once you have the recipe, that can easily be automated.
- Plumbing/Gas, machines don't work well with water, we can invent tools and robots to help, but it's a lot easier for a human to solve a plumbing problem by seeing where things are leaking/clogged and engineer a solution on the spot with available materials. Again, this is a creative angle.
It's a "creative" angle now but easily solvable. If we were to add sensors to plumbing/gas lines, then leaks and other problems could be identified fairly quickly. Just add sensors for moisture detection, pressure, etc... Place them along the plumbing, and you would not only know when there was a problem but what section was faulty.
- Customer Service. We don't as yet have a way for robots to do anything other than say NO. Can you imagine not being able to return anything, even unopened?
That's the easiest one to solve, and could probably be solved fairly quickly. Just scan the product and scan your receipt. Somehow come up with a way to determine if a package has been opened, if it hasn't then issue a store credit.
That's why I stopped taking them. I figured if I get a flu shot, there's a 100% chance I'll come down with the flu, or if I don't get a flu shot, there's at least a less than 100% chance I'll get the flu.
I've actually started checking "African-American" on all surveys now, even though I'm "white," because we all came from Africa - everybody in the human race. So, technically, I'm an African-American, too. They never specify how far you're supposed to go back when they ask that question.
Here's a slightly altered version from the example above: 'A man in his early 30s was chatting with a 13-year-old South Florida girl and planned to meet her after middle-school classes the next day. Facebook's extensive but little-discussed technology for scanning postings and chats for criminal activity automatically flagged the conversation for employees, who read it and quickly called police. Officers arrested the man the next day. However, after further research and due diligence, it was found that the man was actually the girl's uncle, and he was just giving her a ride home from school that day.'
Yep, exactly. My dad was one of those first EDS people who ran around to the different banks in the middle of the night, picked up their punch cards, and then ran em to the mainframe. It was Ross who realized that there was a mainframe that was sitting around idle in the middle of the night in downtown Dallas, so they utilized this downtime to jumpstart EDS' business. So, you're exactly right. They were outsourcers from the start.
My dad was one of EDS' first 100 employees back in the '60s. My mom described the company as just like the one in the movie "The Firm." Not only did they have the whole super-strict dress code, but even the mothers were "suggested" to hang out with the other EDS wives. The first EDS building on Forest Ln in Dallas had a golf course, tennis courts, and a swimming pool. (Hell, that's even where I learned how to swim.) This was all to keep the men at work, and to work crazy, long hours.
Agreed. If this is considered war, then is the US and Israel really at war with Iran now? Does Iran have a valid reason to strike back? Can Iran go to the UN and demand sanctions on the US and Israel for striking first and performing hostile activities on Iran?
I've lived in suburbia with all new streets and traffic lights, and, yes, those are great. What a godsend. However, I bet most inner-city traffic lights were probably built at least 30 or more years ago, and a lot of those were built on timers. And, of course, with the lack of transportation infrastructure upgrades, these lights still have the exact same technology that they had when they were built. This is just another example of our crumbling, outdated roadways.
What kind of non-rural area do you live in where there's no traffic?
North Atlanta, and, yes, there are side streets where there's only traffic in rush hour but pretty dead on the off-times. And, of course, because of the spike in traffic, there needs to be traffic lights. Unfortunately, they were built decades ago and not improved upon since then, so most are just on timers, which means that you just sit there until the light cycles.
Plus, don't most lights go to flashing yellow (= 4 way stop) at off-peak times?
Not the light right where I live. It never goes to flashing yellow. I typically spend 2-3 minutes at that light to turn left anytime I decide to go out, no matter the time or the traffic.
Some do here, but a lot of the older intersections are just setup on timers. It doesn't matter if there are 10 cars waiting to go on one side and none on the other. You still have to wait the 3-4 minutes for the lights to cycle.
If this could even slightly help the problem of just sitting at red lights when there's no other traffic around, I'm all for it. I absolutely loathe the "dumb, mindless" traffic signals that plague our streets. I waste entirely too much time (and gas) just sitting at red lights when there's no other traffic around. And, no, I don't live in a rural area.
He "broke" his reservation when he floored it. I would guess at a set speed, the reservation would be set for example - 13:45:01". When he stepped on the accelerator, he got to the light at 13:44:56. Therefore, he (and the software) would need to realize that the reservation is not in effect yet and take the appropriate action.
Yeah, that really pisses me off, especially when MPAA exec Michael O’Leary said that the agency “will come forward with language that will address some of the legitimate concerns." What??? I don't remember when he became an elected official. How is a lobbyist writing our legislation? This violates the very tenets that the US was founded on. So, now we have the corporations writing our laws, too.
Slashdot Mirror
Oh, "pair" programming! I always thought they were talking about "pear" programming. I was like, "WTF do pears have to do with programming?"
Did somebody forget to take their meds? Seriously, though, if you're writing shit like this, you need serious help, because that is a writing of a madman. You have a tenuous grasp on reality, at best. Please seek medical attention.
So, what are you going to do after they shut off 2G?
Ah, poor little ice bike with his tiny little five figure user id can't handle a little condescension on the phone.
Fortunately, it is impossible to adopt a condescending tone in a written exchange.
You just did it.
by Jack Handy...
I bet what happened was they invented fire and the wheel on the same day. Then, that night, they burned the wheel.
(Full Disclosure) Quote taken from: http://www.deepthoughtsbyjackhandey.com/
Right. If a rep is sitting around just waiting for the customer to finish typing, then that is very inefficient. I would think they should be handling multiple chats at the same time.
His responses should require minimal interaction. His first couple responses should either be completely automated, or at least copy/pasted. He should also have multiple troubleshooting steps and solutions ready to be pasted into the chat window. And, hopefully, his chat application should be able to at least paste images, which would really help guide the customer through the steps.
Further, the OP seems to forget how many times that either he or the customer has to repeat himself on the phone because he couldn't understand. Plus, you can't just fire off 5 steps for the customer to take at once while on the phone, like you can in chat. You have to wait until the customer is done with each step before moving on the next. And, of course, you can only talk to one customer at a time on the phone. A chat rep should be handling multiple cases at a time.
Exactly. There are sports that I have no idea why we have them separated today, like Marksmanship, Archery, Diving, Badminton, Gymnastics, Snowboarding, Downhill Skiing. The list goes on and on. There's no reason why a woman couldn't compete and win in those sports against men. In fact, I think it would be kind of cool to see a mixed Gymnastics Overall competition where in some events like the rings, would probably see more men, but in others like the uneven bars, would see more women.
They just need to get rid of the line by combining men's and women's sports. Women want equality anyways. It's about time we start that in sports, too.
Flip the burgers: Burger King designed one quite a while ago, there are others http://www.alibaba.com/product-gs/534610484/Automatic_burger_making_machine.html , keep in mind that "taste" is a creative field, so anything produced this way is likely to be fast-food, not restaurants.
I think that coming up with the recipes is creative, but once you have the recipe, that can easily be automated.
- Plumbing/Gas, machines don't work well with water, we can invent tools and robots to help, but it's a lot easier for a human to solve a plumbing problem by seeing where things are leaking/clogged and engineer a solution on the spot with available materials. Again, this is a creative angle.
It's a "creative" angle now but easily solvable. If we were to add sensors to plumbing/gas lines, then leaks and other problems could be identified fairly quickly. Just add sensors for moisture detection, pressure, etc... Place them along the plumbing, and you would not only know when there was a problem but what section was faulty.
- Customer Service. We don't as yet have a way for robots to do anything other than say NO. Can you imagine not being able to return anything, even unopened?
That's the easiest one to solve, and could probably be solved fairly quickly. Just scan the product and scan your receipt. Somehow come up with a way to determine if a package has been opened, if it hasn't then issue a store credit.
That's why I stopped taking them. I figured if I get a flu shot, there's a 100% chance I'll come down with the flu, or if I don't get a flu shot, there's at least a less than 100% chance I'll get the flu.
I've actually started checking "African-American" on all surveys now, even though I'm "white," because we all came from Africa - everybody in the human race. So, technically, I'm an African-American, too. They never specify how far you're supposed to go back when they ask that question.
I was thinking more: The. Stand. And, yes, what could possibly go wrong?
Here's a slightly altered version from the example above: 'A man in his early 30s was chatting with a 13-year-old South Florida girl and planned to meet her after middle-school classes the next day. Facebook's extensive but little-discussed technology for scanning postings and chats for criminal activity automatically flagged the conversation for employees, who read it and quickly called police. Officers arrested the man the next day. However, after further research and due diligence, it was found that the man was actually the girl's uncle, and he was just giving her a ride home from school that day.'
It's just Shift-3 > #. There ya go.
Yep, exactly. My dad was one of those first EDS people who ran around to the different banks in the middle of the night, picked up their punch cards, and then ran em to the mainframe. It was Ross who realized that there was a mainframe that was sitting around idle in the middle of the night in downtown Dallas, so they utilized this downtime to jumpstart EDS' business. So, you're exactly right. They were outsourcers from the start.
My dad was one of EDS' first 100 employees back in the '60s. My mom described the company as just like the one in the movie "The Firm." Not only did they have the whole super-strict dress code, but even the mothers were "suggested" to hang out with the other EDS wives. The first EDS building on Forest Ln in Dallas had a golf course, tennis courts, and a swimming pool. (Hell, that's even where I learned how to swim.) This was all to keep the men at work, and to work crazy, long hours.
Agreed. If this is considered war, then is the US and Israel really at war with Iran now? Does Iran have a valid reason to strike back? Can Iran go to the UN and demand sanctions on the US and Israel for striking first and performing hostile activities on Iran?
Or 1,024 PCs, because that's all that we'll ever need.
I've lived in suburbia with all new streets and traffic lights, and, yes, those are great. What a godsend. However, I bet most inner-city traffic lights were probably built at least 30 or more years ago, and a lot of those were built on timers. And, of course, with the lack of transportation infrastructure upgrades, these lights still have the exact same technology that they had when they were built. This is just another example of our crumbling, outdated roadways.
What kind of non-rural area do you live in where there's no traffic?
North Atlanta, and, yes, there are side streets where there's only traffic in rush hour but pretty dead on the off-times. And, of course, because of the spike in traffic, there needs to be traffic lights. Unfortunately, they were built decades ago and not improved upon since then, so most are just on timers, which means that you just sit there until the light cycles.
Plus, don't most lights go to flashing yellow (= 4 way stop) at off-peak times?
Not the light right where I live. It never goes to flashing yellow. I typically spend 2-3 minutes at that light to turn left anytime I decide to go out, no matter the time or the traffic.
Some do here, but a lot of the older intersections are just setup on timers. It doesn't matter if there are 10 cars waiting to go on one side and none on the other. You still have to wait the 3-4 minutes for the lights to cycle.
If this could even slightly help the problem of just sitting at red lights when there's no other traffic around, I'm all for it. I absolutely loathe the "dumb, mindless" traffic signals that plague our streets. I waste entirely too much time (and gas) just sitting at red lights when there's no other traffic around. And, no, I don't live in a rural area.
He "broke" his reservation when he floored it. I would guess at a set speed, the reservation would be set for example - 13:45:01". When he stepped on the accelerator, he got to the light at 13:44:56. Therefore, he (and the software) would need to realize that the reservation is not in effect yet and take the appropriate action.
Um, the real estate belongs to AT&T, not its customers: precisely what is it that the customers are supposed to expect from any sale of real estate?
More real estate flooding an already over-saturated market, dropping prices even further.
Yeah, that really pisses me off, especially when MPAA exec Michael O’Leary said that the agency “will come forward with language that will address some of the legitimate concerns." What??? I don't remember when he became an elected official. How is a lobbyist writing our legislation? This violates the very tenets that the US was founded on. So, now we have the corporations writing our laws, too.