or you could do what lotus notes does and display a randomized number of X's for each character so neither the user nor the shoulder surfer can count how many characters they have entered, which is extremely secure and not at all confusing
if the helpdesk clock doesn't start until they open the ticket. i get users all the time who say they spent an hour or more on the phone with the helpdesk. i ask them for future reference if the help desk technician cannot resolve their issue within 10-15 minutes, to open a ticket and escalate the issue.
it is inexcusable for a first level tech who clearly doesn't know how to fix the issue to waste our client's time fumbling around and not resolving the issue. this is why we have tiers of support - log a ticket and send it to a more experienced technician who will save the client time. what i would like the first level techs to do is track the tickets they could not resolve and later look them up and read the audit trail so they learn what the fix was.
in this economy i find most people are happy just to be employed and go out of their way to be nice and try to do their job. that is what you are there for - to help them do their job and make sure they can get back to it quickly. scrutiny of management is the best threat to anyone's well being in these times because there are ten people waiting to take everyone's job and they KNOW IT.
be a nice guy but you have a role. if someone approaches you in a panic, put it in perspective and calm them down about their particular issue. if the building is actually burning down, show them the door. short of that their problem is not necessarily a big deal to anyone but them. they rely on you to solve the problems they have with technology - you aren't the janitor, you don't move fax machines or clean the carpet. you make sure they can do their job with the computer issued to them on your corporate network. in the words of patrick swayze, "be nice" until it's time to not be nice (infinitive intentionally split because the fucker said it that way in the movie).
Slashdot Mirror
Zugangserschwerungsgesetz
I'm sure that sort of thing gets lost/dumpster dived/hacked/inside-jobbed from time to time
oh it sure does. and it leads to beatings and suicide.
http://www.tgdaily.com/content/view/43340/95/
my boss has no idea who Col. Panic is, nor does he know who anonymous coward is, for that matter
imagine the tech receiving this tech support call. "hi, i'd like to get the original software that came with my system. ... 1984. ... hello?"
or you could do what lotus notes does and display a randomized number of X's for each character so neither the user nor the shoulder surfer can count how many characters they have entered, which is extremely secure and not at all confusing
seconded. say what you will about their software but m$ makes some excellent hardware. i always recommend their mice, keyboards and game controllers
he works at a lawfirm. they are probably still running wordperfect 4.2 on windows me
if the helpdesk clock doesn't start until they open the ticket. i get users all the time who say they spent an hour or more on the phone with the helpdesk. i ask them for future reference if the help desk technician cannot resolve their issue within 10-15 minutes, to open a ticket and escalate the issue.
it is inexcusable for a first level tech who clearly doesn't know how to fix the issue to waste our client's time fumbling around and not resolving the issue. this is why we have tiers of support - log a ticket and send it to a more experienced technician who will save the client time. what i would like the first level techs to do is track the tickets they could not resolve and later look them up and read the audit trail so they learn what the fix was.
sounds like a fitting end to his shenanigans
He'd sent out e-mails from his boss's boss's account, designed to promote his own reputation in his company.
ha ha - he did WHAT?
yeah, no. that's a firing. throw a grapefruit at him when he is asleep. hopefully it will burst and he will get citric acid in his eyes as he awakes.
our internet culture, you mean. tons of people have no idea what usenet is
in this economy i find most people are happy just to be employed and go out of their way to be nice and try to do their job. that is what you are there for - to help them do their job and make sure they can get back to it quickly. scrutiny of management is the best threat to anyone's well being in these times because there are ten people waiting to take everyone's job and they KNOW IT.
assuming you mean to store this electronically. because i just don't have that many notepads
be a nice guy but you have a role. if someone approaches you in a panic, put it in perspective and calm them down about their particular issue. if the building is actually burning down, show them the door. short of that their problem is not necessarily a big deal to anyone but them. they rely on you to solve the problems they have with technology - you aren't the janitor, you don't move fax machines or clean the carpet. you make sure they can do their job with the computer issued to them on your corporate network. in the words of patrick swayze, "be nice" until it's time to not be nice (infinitive intentionally split because the fucker said it that way in the movie).
that's right. you're going to have to go through all that code and take out the extra spaces. three is the new four
i mean who allows people to just glom off their computer like you have nothing better to do than carry it around for them?
obama will address this by commissioning a new job position. goat fart lighter. creates jobs, saves the environment and will be damned funny to watch.
and that's a good thing
best. read. ever.
History repeats itself.
How many times have you gotten a pizza for free because it took over 30 minutes?
And a follow-up, what do you take on it?
you've never supported end users, have you?
thank you - that was the first thing i looked for
i see it works with the orinoco 8240. i will have to try my 8480 and see if there is any joy
no, no. joshua is the password
98 in a 30, vehicular manslaughter, not a first offense, and the defense calls 18 months "very, very severe?" i think he got off light.
This still doesn't consider the recurring cost of monitoring and calibration. In FL it is $65 per month, every month.