Domain: att.com
Stories and comments across the archive that link to att.com.
Stories · 141
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Phone Carrier Apps Can Help Fight Robocalls -- Sometimes, Even For Free (cnn.com)
Friday CNN reported on "what you can do right now to stop robocalls."
"Short of throwing your phone in the garbage, there's no way to avoid them altogether. But wireless providers and smartphone developers offer tools to filter out at least some unwanted calls." - Verizon's Call Filter app is free to download on iPhones and Android devices. The company announced Thursday the app will offer some free features -- including auto-blocking calls from known fraudsters, showing warning banners for suspicious calls, and a spam reporting tool. For $2.99 a month per line, the Call Filter app can use a phonebook feature to look up the names of unknown callers, and it can show a "risk meter" for spam calls.
- AT&T's Call Protect has similar free features and add-ons with a $3.99 per month subscription. (iOS and Android)
- T-Mobile phones come loaded with Scam ID, which warns customers about suspicious phone numbers. It's also free to activate Scam Block, which automatically rejects calls from those numbers. An additional app called Name ID offers premium caller identification for $4 per line monthly. (iOS and Android)
- Sprint's Premium Caller ID , which comes pre-installed, looks up unknown numbers and filters and blocks robocalls for $2.99 per line.
- Google's Pixel phones also give you the option to have your voice assistant answer suspicious calls for you. The phone can transcribe the conversation and lets you decide whether to answer. -
AT&T, Comcast Announce Verification Milestone To Help Fight Robocalls (usatoday.com)
"The fight against robocalls can even bring telecom rivals together," reports USA Today: AT&T and Comcast said Wednesday that they can authenticate calls made between the two different phone providers' networks, a potential industry first and the latest in the long-running battle against spam calls... The system, which uses a method developed in recent years, verifies that a legitimate call is being made instead of one that has been spoofed by spammers, scammers or robocallers with a "digital signature." The recipient network then confirms the signature on its side. The companies said consumers will get a notification that a call is verified, but exactly what that will look like is not yet known.
Both AT&T and Comcast will roll out the system to home phone users later this year at no extra charge. AT&T also said it will introduce the feature to its mobile users this year... Other major wireless and traditional home voice providers have pledged support for the verification method, including Verizon, T-Mobile, Sprint, Charter, Cox and Vonage, with several announcing plans to roll out or test the feature in 2019.
The day Comcast and AT&T made their announcement, AT&T's CEO was giving a live interview that was interrupted by a robocall. -
AT&T Will Keep Your Money If You Cancel TV Or Internet In Middle of Billing Cycle (gizmodo.com)
An anonymous reader quotes a report from Gizmodo: The telecom giant has announced the end of its prorated credits for some subscribers who cancel a service in the middle of a billing period. AT&T bills service for DirecTV, U-verse TV, AT&T Phone, AT&T Internet, and Fixed Wireless Internet in advance. It previously offered the option to receive a credit for any unused days in a month when a subscriber canceled before the next billing period, but it will now force many customers to ride out the month with nothing in return. The change goes into effect on January 14, 2019, in most states, so if you're considering a change, it's time to plan ahead. If you're even one day into your billing month, you'll presumably have to pay for the full period, according to the company's new policy. You get to keep the service you don't want for that period of time, but, of course, you're canceling because you don't want it. The change will not apply to customers in California, Illinois, New York and, in some instances, Michigan. -
AT&T Will Keep Your Money If You Cancel TV Or Internet In Middle of Billing Cycle (gizmodo.com)
An anonymous reader quotes a report from Gizmodo: The telecom giant has announced the end of its prorated credits for some subscribers who cancel a service in the middle of a billing period. AT&T bills service for DirecTV, U-verse TV, AT&T Phone, AT&T Internet, and Fixed Wireless Internet in advance. It previously offered the option to receive a credit for any unused days in a month when a subscriber canceled before the next billing period, but it will now force many customers to ride out the month with nothing in return. The change goes into effect on January 14, 2019, in most states, so if you're considering a change, it's time to plan ahead. If you're even one day into your billing month, you'll presumably have to pay for the full period, according to the company's new policy. You get to keep the service you don't want for that period of time, but, of course, you're canceling because you don't want it. The change will not apply to customers in California, Illinois, New York and, in some instances, Michigan. -
AT&T Will Keep Your Money If You Cancel TV Or Internet In Middle of Billing Cycle (gizmodo.com)
An anonymous reader quotes a report from Gizmodo: The telecom giant has announced the end of its prorated credits for some subscribers who cancel a service in the middle of a billing period. AT&T bills service for DirecTV, U-verse TV, AT&T Phone, AT&T Internet, and Fixed Wireless Internet in advance. It previously offered the option to receive a credit for any unused days in a month when a subscriber canceled before the next billing period, but it will now force many customers to ride out the month with nothing in return. The change goes into effect on January 14, 2019, in most states, so if you're considering a change, it's time to plan ahead. If you're even one day into your billing month, you'll presumably have to pay for the full period, according to the company's new policy. You get to keep the service you don't want for that period of time, but, of course, you're canceling because you don't want it. The change will not apply to customers in California, Illinois, New York and, in some instances, Michigan. -
AT&T Offers Unlimited Plan Deal For First Responders, But It Can Be Throttled (theverge.com)
AT&T is offering a new promotion for first responders and their families. Firefighters, paramedics, and police officers can opt for 25 percent off either of the unlimited plans AT&T announced back in June. But in the fine print, as The Verge points out, "AT&T admits it may throttle data speeds 'when the network is congested.'" The promotion comes soon after Verizon came under scrutiny for throttling firefighters' data as they fought wildfires in California. From the report: AT&T says that first responders looking for completely unlimited internet without data speed caps can use FirstNet, the network it recently began operating specifically for first responders. AT&T was contracted by the U.S. government to built out FirstNet, which offers features that specifically cater to first responders. The company says that it's actively promoting FirstNet, but at the same time, its promotion page doesn't make a mention of the superior plan at all. In an email, AT&T clarified that the promotional plans subject to throttling are for first responders' personal use and family plans. "We're offering first responders and their family members a discount on the consumer plans available today for their personal use," a spokesperson said. "These lines and devices are separate than the FirstNet lines purchased and issued by the first responder agencies, which do not have a data limit."
The deal allows first responders to choose between the AT&T Unlimited & More plan or the Unlimited & More Premium plan, which has more entertainment add-ons to choose from, including HBO, Showtime, and Amazon Music. With the ongoing promotion, a single line alone on Unlimited & More will cost $52.50 a month, while four lines on a plan would cost $30 a month per person. Unlimited & More Premium costs $60 a month for a single line, and $35.62 a month per person for four lines. -
AT&T Is Screwing Customers By Almost Tripling a Bogus Fee (androidpolice.com)
AT&T has almost tripled the cost of the "Administrative Fee" featured in its wireless service bills. "Up until early this year, that 'fee' was typically assessed at $0.76 per postpaid line -- not nothing, but over the course of two years of service, it ends up being a little over $18," reports Android Police. From the report: Most recently, subscribers getting their statements for June are finding an Administrative Fee charge of $1.99 per line every month. That brings the two-year cost of this "administrative fee" to almost $50 for each line on your account. The fee was raised earlier this year incrementally in March (by $0.54), but this new hike comes just three months after the first one, and it's not even clear why.
AT&T is likely hoping subscribers just won't notice their per-line bill is going up $1.23 a month versus where it was a few months ago, and in the process, could net almost a billion dollars in additional revenue according to one analyst. This could allow AT&T to finance up to $10 billion in new debt to expand its ever-broadening media empire. The fee is being assessed against all postpaid subscribers, regardless of their service plan or any grandfathering. AT&T says the fee is related to its cost of doing business, in terms of interconnect fees with other operators and cell site rents. -
AT&T Is Screwing Customers By Almost Tripling a Bogus Fee (androidpolice.com)
AT&T has almost tripled the cost of the "Administrative Fee" featured in its wireless service bills. "Up until early this year, that 'fee' was typically assessed at $0.76 per postpaid line -- not nothing, but over the course of two years of service, it ends up being a little over $18," reports Android Police. From the report: Most recently, subscribers getting their statements for June are finding an Administrative Fee charge of $1.99 per line every month. That brings the two-year cost of this "administrative fee" to almost $50 for each line on your account. The fee was raised earlier this year incrementally in March (by $0.54), but this new hike comes just three months after the first one, and it's not even clear why.
AT&T is likely hoping subscribers just won't notice their per-line bill is going up $1.23 a month versus where it was a few months ago, and in the process, could net almost a billion dollars in additional revenue according to one analyst. This could allow AT&T to finance up to $10 billion in new debt to expand its ever-broadening media empire. The fee is being assessed against all postpaid subscribers, regardless of their service plan or any grandfathering. AT&T says the fee is related to its cost of doing business, in terms of interconnect fees with other operators and cell site rents. -
Forced Arbitration Isn't 'Forced' Because No One Has To Buy Service, Says AT&T (arstechnica.com)
An anonymous reader quotes a report from Ars Technica: AT&T is denying that its contracts include "forced arbitration" clauses, even though customers must agree to the clauses in order to obtain Internet or TV service. "At the outset, no AT&T customer is ever 'forced' to agree to arbitration," AT&T Executive VP Tim McKone wrote in a letter to U.S. senators. "Customers accept their contracts with AT&T freely and voluntarily; no one 'forces' them to obtain AT&T wireless service, DirecTV programming, or other products and services." AT&T was responding to concerns raised by Sens. Al Franken (D-Minn.), Richard Blumenthal (D-Conn.), Ron Wyden (D-Ore.), Patrick Leahy (D-Vt.), and Edward Markey (D-Mass.), who previously alleged that AT&T's use of forced arbitration clauses has helped the company charge higher prices than the ones it advertises to customers. While AT&T is correct that no one is forced to sign up for AT&T service, there are numerous areas of the country where AT&T is the only viable option for wired home Internet service. Even in wireless, where there's more competition, AT&T rivals Verizon and Sprint use mandatory arbitration clauses, so signing up with another carrier won't necessarily let customers avoid arbitration. One exception is T-Mobile, which offers a way to opt out of arbitration. The terms of service for AT&T Internet and DirecTV require customers to "agree to arbitrate all disputes and claims" against AT&T. Class actions and trials by jury are prohibited, although individual cases in small claims courts are allowed. AT&T doesn't offer any way to opt out of the arbitration/small claims provision, so the only other option is not buying service from AT&T. -
Forced Arbitration Isn't 'Forced' Because No One Has To Buy Service, Says AT&T (arstechnica.com)
An anonymous reader quotes a report from Ars Technica: AT&T is denying that its contracts include "forced arbitration" clauses, even though customers must agree to the clauses in order to obtain Internet or TV service. "At the outset, no AT&T customer is ever 'forced' to agree to arbitration," AT&T Executive VP Tim McKone wrote in a letter to U.S. senators. "Customers accept their contracts with AT&T freely and voluntarily; no one 'forces' them to obtain AT&T wireless service, DirecTV programming, or other products and services." AT&T was responding to concerns raised by Sens. Al Franken (D-Minn.), Richard Blumenthal (D-Conn.), Ron Wyden (D-Ore.), Patrick Leahy (D-Vt.), and Edward Markey (D-Mass.), who previously alleged that AT&T's use of forced arbitration clauses has helped the company charge higher prices than the ones it advertises to customers. While AT&T is correct that no one is forced to sign up for AT&T service, there are numerous areas of the country where AT&T is the only viable option for wired home Internet service. Even in wireless, where there's more competition, AT&T rivals Verizon and Sprint use mandatory arbitration clauses, so signing up with another carrier won't necessarily let customers avoid arbitration. One exception is T-Mobile, which offers a way to opt out of arbitration. The terms of service for AT&T Internet and DirecTV require customers to "agree to arbitrate all disputes and claims" against AT&T. Class actions and trials by jury are prohibited, although individual cases in small claims courts are allowed. AT&T doesn't offer any way to opt out of the arbitration/small claims provision, so the only other option is not buying service from AT&T. -
AT&T Uses Forced Arbitration To Overcharge Customers, Senators Say (arstechnica.com)
An anonymous reader quotes a report from Ars Technica: Five Democratic US senators allege that AT&T's use of forced arbitration clauses has helped the company charge higher prices than the ones it advertises to customers. The senators pointed to a CBS News investigation that described "more than 4,000 complaints against AT&T and [subsidiary] DirecTV related to deals, promotions and overcharging in the past two years." But customers have little recourse because they are forced to settle disputes with AT&T in arbitration, according to Sen. Al Franken (D-Minn.), Richard Blumenthal (D-Conn.), Ron Wyden (D-Ore.), Patrick Leahy (D-Vt.), and Edward Markey (D-Mass.). "Forced arbitration provisions in telecommunications contracts erode Americans' ability to seek justice in the courts by forcing them into a privatized system that is inherently biased in favor of providers and which offers virtually no way to challenge a biased outcome," the senators wrote in a letter yesterday to AT&T CEO Randall Stephenson. "Forced arbitration requires consumers to sign away their constitutional right to hold providers accountable in court just to access modern-day essentials like mobile phone, Internet, and pay-TV services." Forced arbitration provisions such as AT&T's also "include a class action waiver; language which strips consumers of the right to band together with other consumers to challenge a provider's widespread wrongdoing," they wrote. -
AT&T To Roll Out 5G Network That's Not Actually 5G (yahoo.com)
AT&T announced plans to deliver what it's calling the "5G Evolution" network to more than 20 markets by the end of the year. While the company is "using some wordsmithing to deliver to you faster internet speeds," it's important to note that this is not actually a real 5G network. Yahoo reports: 5G still has years of development and testing before it will be rolled out across the U.S. So don't let AT&T's use of "5G" make you think that the next-generation wireless standard has arrived. In reality, the 5G AT&T is talking about is a bumped-up version of its 4G LTE to help it bridge the gap until the real 5G, with its ultra-fast speeds and better bandwidth, is rolled out. It's also important to note that AT&T won't offer its 5G Evolution technology to all of its customers initially. In fact, it's currently only available in Austin, TX, and the company plans to extend it to Atlanta, Boston, Chicago, Los Angeles, and other big markets in the coming months. If you're in a smaller metro market, you'll be out of luck. Perhaps the biggest limitation, and the reason few people will likely have the chance to actually use the 5G Evolution, is that AT&T is restricting it to select devices -- specifically, the Samsung Galaxy S8 and S8+. While that's great if you have one of those particular phones in one of the specific cities where AT&T's faster service exists, it's not so great if you're using another device. -
How To Protect Your Privacy Online (theverge.com)
Though the U.S. Congress voted to roll back privacy rules, broadband customers can still opt-out of targeted advertising from Comcast, Charter, AT&T, and T-Mobile. But an anonymous reader explains why that's not enough: "It's not clear that opting out will prevent ISPs from putting your data to use," reports The Verge, adding "you're opting out of seeing ads, but not out of providing data." Neema Singh Guliani, legislative counsel for the American Civil Liberties Union, tells NPR that consumers can also "call their providers and opt out of having their information shared." But he also suggests a grass roots effort, calling this "an opportunity to pressure companies to implement good practices and for consumers to say 'I think that you should require opt-in consent and if you're not, why not?'"
To try to stop the creation of that data, Brian Krebs has also posted a guide for choosing a VPN provider, and shared a useful link to a chart comparing VPN providers that was recommended by the EFF. This may help avoid some of the problems reported with VPN services, and Krebs also recommends Tor as a free (albeit possibly slower) option, while sharing an informational link describing Tor's own limitations.
I'm curious what steps Slashdot's readers are taking (if any) to protect their own privacy online? -
AT&T Receives $6.5 Billion To Build Wireless Network For First Responders (reuters.com)
The First Responder Network, FirstNet, an independent arm of the Department of Commerce, has awarded a contract to AT&T to build a nationwide wireless broadband network to better equip first responders. "FirstNet will provide 20MHz of high-value, telecommunications spectrum and success-based payments of $6.5 billion over the next five years to support the network buildout," AT&T said in its announcement. Reuters reports: The effort to set up a public safety network was triggered by communications failures during the Sept. 11, 2001 attacks, when first responders were unable to effectively communicate as they used different technologies and networks. The FirstNet network will help emergency medical personnel, firefighters and police officers communicate vital information on one single network in real time, as opposed to using thousands of separate, incompatible systems. The rollout of the network, which will cover will cover all states, five U.S. territories and the District of Columbia, will begin later this year, AT&T said on Thursday. AT&T will spend about $40 billion over the period of the 25-year agreement to build, operate and maintain the network. -
Second Time In 9 Months: AT&T Raises Phone Activation Fee $5, Now Charges $25 (arstechnica.com)
For the second time in 9 months, ATT is raising its activation and upgrade fee. In April 2016, the fee for non-contract customers was raised from $15 to $20. Today, it has been raised another $5, from $20 to $25, according to PhoneScoop. Ars Technica reports: As the mobile carrier switched from contracts to device payment plans, ATT initially did not charge an activation and upgrade fee for customers who brought their own phone or bought one from ATT on an installment plan. But in July 2015, ATT started charging a $15 activation fee to customers who don't sign two-year contracts. (ATT also raised the activation/upgrade fee for contract customers from $40 to $45 in July 2015.) The $25 fee is charged for new activations or upgrades when customers purchase devices on installment agreements, ATT says. Customers who bring their own phone to the network are charged the $25 fee when they activate a new line of service, but not when they upgrade phones on an existing line. "We are making a minor adjustment to our activation and upgrade fees. The change is effective today," ATT told Ars. ATT also still charges the $45 activation and upgrade fee on two-year contracts, but those contracts are "available only on select devices." -
AT&T Shuts Down 2G Network, Ends Cellular Connectivity For Original iPhone (macrumors.com)
ATT yesterday announced that its 2G wireless network was officially shut down on January 1, 2017. Since the network is no longer active, it means that, as the Verge points out, the original first-generation iPhone (also known as the iPhone 2G) will no longer receive cellular service from ATT's network. If you still happen to use an iPhone 2G, it may be time to upgrade or list it on eBay. Mac Rumors reports: Few people appear to have been using the original iPhone as there were no complaints from iPhone owners two weeks ago when the network was shuttered, but going forward, customers who keep the device as part of a collection will only be able to use it on WiFi. Originally released in June of 2007 and discontinued in 2008, the first iPhone was made obsolete by Apple back in 2013, and it has not received software updates since the 2009 release of iPhone OS 3, later renamed iOS 3. According to ATT, shutting down its 2G network frees up valuable spectrum for future network technologies, including 5G. ATT says the spectrum will be repurposed for LTE. -
AT&T Is Adding a Spam Filter For Phone Calls (theverge.com)
An anonymous reader quotes a report from The Verge: Today, ATT introduced a new service for automated blocking of fraud or spam calls. Dubbed ATT Call Protect, the system identifies specific numbers believed to be sources of fraud, and will either deliver those calls with a warning or block them outright. Users can whitelist specific numbers, although temporary blocks require downloading a separate Call Protect app. The feature is only available on postpaid iOS and Android devices, and can be activated through the MyATT system. Phone companies have allowed for manual number blocking for years, and third-party apps like Whitepages and Privacystar use larger databases of untrustworthy numbers to preemptively block calls from the outside. But ATT's new system would build in those warnings at the network level, and give operators more comprehensive data when assembling suspected numbers. More broadly, marketing calls are subject to the national Do Not Call registry. Specific instances of fraud can still be reported through carriers or directly to police. -
AT&T Is Adding a Spam Filter For Phone Calls (theverge.com)
An anonymous reader quotes a report from The Verge: Today, ATT introduced a new service for automated blocking of fraud or spam calls. Dubbed ATT Call Protect, the system identifies specific numbers believed to be sources of fraud, and will either deliver those calls with a warning or block them outright. Users can whitelist specific numbers, although temporary blocks require downloading a separate Call Protect app. The feature is only available on postpaid iOS and Android devices, and can be activated through the MyATT system. Phone companies have allowed for manual number blocking for years, and third-party apps like Whitepages and Privacystar use larger databases of untrustworthy numbers to preemptively block calls from the outside. But ATT's new system would build in those warnings at the network level, and give operators more comprehensive data when assembling suspected numbers. More broadly, marketing calls are subject to the national Do Not Call registry. Specific instances of fraud can still be reported through carriers or directly to police. -
AT&T Unveils DirecTV Now Streaming TV Service With Over 100 Channels (theverge.com)
ATT has officially unveiled its DirecTV Now internet TV streaming service, which launches Wednesday, November 30th, in the U.S. on iPhone, Android, Amazon Fire TV, Chromecast, and PC/Mac, starting at $35 per month. The Verge reports: Like its over-the-top rivals, DirecTV Now will let customers stream live programming on smartphones, tablets, and PCs -- no cable box necessary -- and requires no long-term contracts or commitments. For a limited time, ATT will offer the "Go Big" channel tier with 100 channels for $35 per month. If you sign up in time, the offer will remain valid each month until you cancel. But that $35 rate is not the long-term pricing for 100+ channels. DirecTV Now offers step-up subscriptions that include other channels and content for a higher monthly cost. ATT has signed programming agreements with nearly all major networks with the exception of CBS and Showtime; negotiations with those companies remain ongoing. DirecTV Now allows customers to watch up to two streams simultaneously. HBO and Cinemax can be added to any of these packages for just $5 extra (each) per month. DirecTV Now is "zero rated" for the company's wireless customers, so regardless of how much time they spend streaming, that activity will have no impact on data usage for their monthly bill. Importantly, while these are the subscription rates as of today, the company is being straightforward about the possibility of increases in the future. ATT also plans to air original shows including a Taylor Swift series. -
AT&T Is Boosting Data Plans, Dropping Overage Fees (reuters.com)
An anonymous reader quotes a report from Reuters: ATT Inc, the No. 2 U.S wireless provider, said on Wednesday that it would roll out a new data plan that does away with overage fees and reduces data speeds for wireless customers who surpass their data allowance. Beginning Sunday, customers can choose the new Mobile Share Advantage plan and pay for extra data, if needed, or work with slower data speeds instead of paying for overages, the company said in a statement. Its current plan includes a $5 data overage charge per 300 megabytes on its 300-megabyte plan and $15 per 1 gigabyte on other plans. ATT has also revised prices and data bucket sizes. For instance, its larger 25-gigabyte plan now costs $190 per month for four smartphone lines. It previously cost $235. All the new plans include an access charge of $10 to $40 per month for each device, ATT said. The new plans will continue to have features such as unlimited text and talk and rollover data. Plans above 10 gigabytes also include unlimited talk and text to Mexico and Canada and no roaming charges in Mexico. Last month, Verizon introduced a new "Safety Mode" for its data plans that similarly throttles customers who exceed their monthly allotment to avoid overages. While Verizon charges customers on lower tier plans for the feature, ATT notes that it does not apply any extra charges. -
Samsung Galaxy S7 Active Fails Consumer Reports Water-Resistance Test (consumerreports.org)
An anonymous reader writes: The Samsung Galaxy S7 Active is apparently not-so-active. It should be the more durable version of the Galaxy S7 family but apparently it's not. Because of this, Consumer reports is not going to mark it as "Recommended" even though it performed very well in all the other tests it ran. [Jerry Beilinson writes from Consumer Reports:] "Consumer Reports technicians placed a Galaxy S7 Active in a water tank pressurized to 2.12 pounds-per-square-inch, the equivalent of just under five feet of water, and set a timer for 30 minutes. When we removed the phone, the screen was obscured by green lines, and tiny bubbles were visible in the lenses of the front- and rear-facing cameras. The touchscreen wasn't responsive. Following our standard procedure when a sample fails an immersion test, we submitted a second Galaxy S7 Active to the same test. That phone failed as well. After we removed it from the tank, the screen cycled on and off every few seconds, and moisture could be seen in the front and back camera lenses. We also noticed water in the slot holding the SIM card. For a couple of days following the test, the screens of both phones would light up when the phones were plugged in, though the displays could not be read. The phones never returned to functionality." Samsung has said "The Samsung Galaxy S7 active device is one of the most rugged phones to date and is highly resistant to scratches and IP68 certified. There may be an off-chance that a defective device is not as watertight as it should be." Although, given the fact that Consumer Reports tested multiple devices, Samsung could have a widespread issue on their hands. They company said it is investigating the issue. -
AT&T Caps Are A Giant Con And An Attack On Cord-Cutters (dslreports.com)
An anonymous reader writes: Following a report from DSLReports that ATT would be imposing usage caps on the company's U-Verse broadband customers, ATT has announced it would now be following Comcast's lead by "allowing" users to pay $30 more a month if they wanted to avoid usage caps entirely. However, ATT has taken it to a new level by "allowing" users to graciously avoid the $30 fee -- if they subscribe to DirecTV or U-Verse TV service. These data caps allow ISPs like ATT and Comcast to cash in on internet video and make cord-cutting less viable by making streaming more expensive. And now, ATT is using caps to force users to subscribe to traditional TV if they want their broadband connection to work like it used to. -
AT&T Building Massive Fiber Network That Barely Exists (techdirt.com)
An anonymous reader writes: An article at TechDirt points out that AT&T's big fiber deployment project isn't yet adding up to much. They posted a press release last week saying how they've launched fiber internet in Los Angeles and West Palm Beach, and how they also plan to bring it to 38 other metro areas. But TechDirt notes a few parts they left out: "Nowhere does the company state when these connections will be delivered. Similarly nowhere does the company make clear that it's targeting mostly high-end housing developments where fiber is already in the ground, making costs negligible (the only way you could technically accomplish a deployment of this kind and magically have your CAPEX consistently drop). And while AT&T claims these improvements will reach 14 million residential and commercial locations, AT&T gives no timeline for this accomplishment. That means it could cherry pick a few hundred thousand University condos and housing developments per year and be wrapping up this not-so-epic fiber deployment by 2040 or so. " -
Starting This Week, Wireless Carriers Must Unlock Your Phone
HughPickens.com writes Andrew Moore-Crispin reports that beginning today, as result of an agreement major wireless carriers made with FCC Chairman Tom Wheeler in late 2013, wireless carriers in the US must unlock your phone as soon as a contract term is fulfilled if asked to do so unless a phone is connected in some way to an account that owes the carrier money. Carriers must also post unlocking policies on their websites (here are links for AT&T, Verizon, Sprint, and T-Mobile), provide notice to customers when their devices are eligible for unlocking, respond to unlock requests within two business days, and unlock devices for deployed military personnel. So why unlock your phone? Unlocking a phone allows it to be used on any compatible network, regardless of carrier which could result in significant savings. Or you could go with an MVNO, stay on the same network, and pay much less for the same cellular service. -
Job Postings Offer Clues to Future of Google Fiber
New submitter Admiral Jimbob McGif writes Even as a massive firestorm burns uncontrollably threatening to scorch the very foundations of the internet with AT&T indefinitely halting future GigaPower FTTH rollouts due to uncertainty over the future of net neutrality and the Obama administration proposing to regulate the internet under Title 2, highly suggestive jobs were recently added to Google Careers.
These Google Fiber related positions include: "City Manager", "Community Impact Manager" and "Plant Manager" in all potential Google Fiber cities. Perplexing inconsistences abound, such as Portland, Phoenix, San Jose and Atlanta positions being listed as local. Whereas San Antonio, Raleigh, Charlotte, and Nashville are listed as telecommute positions.
One is inclined to speculate as to what these job postings mean despite Google's disclaimer: "Not all cities where we're exploring hiring a team will necessarily become Google Fiber cities." Would Google post jobs as an act of posturing much like AT&T's supposed "Gigabit smoke screen" bluff? Or, should we expect to see these so called Fiber Huts springing up like so many mushrooms after a heavy rain in an additional 9 metro areas?
At the rate Google is going, is it too soon to speculate over Fiber Dojos popping up in Japan? -
AT&T's Gigabit Smokescreen
Yesterday AT&T announced it would examine 100 cities and municipalities in the U.S., including 21 metropolitan areas, for introduction of gigabit fiber. Taken on its face, the announcement is the company's response to Google Fiber. But many were quick to note AT&T has promised nothing. Karl Bode at DSLReports went so far as to call AT&T's announcement a giant bluff. "Ever since Google Fiber came on the scene, AT&T's response has been highly theatrical in nature. What AT&T would have the press and public believe is that they're engaged in a massive new deployment of fiber to the home service. What's actually happening is that AT&T is upgrading a few high-end developments where fiber was already in the ground (these users were previously capped at DSL speeds) and pretending it's a serious expansion of fixed-line broadband. It's not. At the same time AT&T is promising a massive expansion in fixed line broadband, they're telling investors they aren't spending much money on the initiative, because they aren't. AT&T's focus is on more profitable wireless. 'Gigapower' is a show pony designed to help the company pretend they're not being outmaneuvered in their core business by a search engine company." -
Government Sent 2,000+ National Security Letters To AT&T In 2013
Trailrunner7 writes: "AT&T, in its first transparency report, said it received at least 2,000 National Security Letters and nearly 38,000 requests for location data on its subscribers in 2013. The new report from AT&T is the latest in a growing list of publications from telecom companies, Web providers and cell phone carriers who have been under pressure from privacy advocates and security experts in the wake of the Edward Snowden NSA surveillance revelations. AT&T's report shows a higher number of NSLs and subpoenas in 2013 than its most relevant competitor, Verizon. In January, Verizon's first transparency report showed that the company received between 1,000 and 1,999 NSLs in 2013 and 164,000 subpoenas. AT&T said it got 2,000-2,999 NSLs and 248,343 subpoenas last year. AT&T also received nearly 37,000 court orders and more than 16,000 search warrants." -
AT&T Introduces "Sponsored Data" Allowing Services to Bypass 4G Data Caps
sirhan writes with news that AT&T has announced a program that allows companies to pay for their services to bypass mobile data caps. "With the new Sponsored Data service, data charges resulting from eligible uses will be billed directly to the sponsoring company ... Customers will see the service offered as AT&T Sponsored Data, and the usage will appear on their monthly invoice as Sponsored Data. Sponsored Data will be delivered at the same speed and performance as any non-Sponsored Data content." The Verge comments: "If YouTube doesn't hit your data cap but Vimeo does, most people are going to watch YouTube. If Facebook feels threatened by Snapchat and launches Poke with free data, maybe it doesn't get completely ignored and fail. If Apple Maps launched with free data for navigation, maybe we'd all be driving off bridges instead of downloading Google Maps for iOS." Or, think of distributed services: Mediagoblin vs Flickr, pump.io vs twitter, ownCloud vs Google Apps. This is probably a sign that data caps are here to stay, at least for AT&T subscribers (and if it's successful...). -
The Next Big Fiber Showdown: Austin
Nerval's Lobster writes "Google might have big plans to wire America with high-speed broadband, but at least one carrier isn't willing to let Google Fiber have a free run: AT&T has announced that it will deploy a '100 percent fiber' network in Austin, Texas, capable of delivering speeds of up to 1GB per second. That location is auspicious, given how Google's already decided to make Austin the next city to receive Google Fiber. Whereas Google plans on connecting Austin households to its network in mid-2014, however, AT&T promises to start deploying its own high-speed solution in December. But there's a few significant catches. First, AT&T's service will initially roll out to 'tens of thousands of customer locations throughout Austin' (according to a press release), which is a mere fraction of the city's 842,592 residents; second, AT&T has offered no roadmap for expanding beyond that initial base; and third, despite promises that the service will roll out in December, the carrier has yet to choose the initial neighborhoods for its expansion. Could this be a case of a carrier freaking out about a new company's potential to disrupt its longtime business?" -
AT&T Quietly Adds Charges To All Contract Cell Plans
guttentag writes "The Wall Street Journal is reporting that AT&T Mobility, the second-largest wireless carrier in the U.S., has added a new monthly administrative fee of 61 cents to the bills of all of its contract wireless lines as of May 1, a move that could bring in more than a half-billion dollars in annual revenue to the telecom giant. An AT&T spokeswoman said the fee covers 'certain expenses, such as interconnection and cell-site rents and maintenance.' The increased cost to consumers comes even though AT&T's growth in wireless revenue last year outpaced the costs to operate and support its wireless business. The company has talked of continuing to improve wireless profitability. Citigroup analyst Michael Rollins noted that the new administrative fee is a key component for accelerating revenue growth for the rest of the year. He said the fee should add 0.30 of a percentage point to AT&T's 2013 revenue growth; he predicts total top-line growth of about 1.5%. Normally, consumers could vote with their wallets by taking their business elsewhere. AT&T would be required to let customers out of their contracts without an early termination fee if it raised prices, but it is avoiding this by simply calling the increase a 'surcharge,' effectively forcing millions of people to either pay more money per month or pay the ETF." -
Book Review: Digital Vertigo
benrothke writes "In Digital Vertigo: How Todays Online Social Revolution Is Dividing, Diminishing, and Disorienting Us, author Andrew Keen, who describes himself as the Anti-Christ of Silicon Valley (whatever that means), raises numerous profound questions about social media and its implications on society. In the new world of social media and Web 3.0, which is claiming to revolutionize communication and interactions, Keen writes that history is repeating itself and points to the beginning of the industrial revolution as an example. He writes of Jeremy Bentham who invented the Panopticon; a structure where the inhabitants were watched at all times. Bentham felt the Panopticon could make humanity more virtuous, more hard-working and happier; similar to the promise of Web 3.0. The Panopticon was a failure, and Keen sees the same for Web 3.0. The book is a critique of Web 3.0." Read below for the rest of Ben's review. Digital Vertigo: How Today's Online Social Revolution Is Dividing, Diminishing, and Disorienting Us author Andrew Keen pages 256 publisher St. Martin's Press rating 8/10 reviewer Ben Rothke ISBN 0312624980 summary Critique of Web 3.0 While definitions of Web 3.0 vary greatly; Keen focuses on the personalization aspect. His view is that the current Internet culture and the wave of Web 3.0 social software is debasing society.
In this well-researched book, Keen presents two theses: that Web 3.0 is turning into an Orwellian infrastructure and that the hype of the Web 3.0 prognosticators is all hype. For the first point, it is a false premise, while the later has significant merit.
Keen has a misinterpretation of Big Brother and 1984. The book has scores of references to George Orwell, Big Brother, 1984 and related themes. Orwell describes Big Brother as the dictator of a totalitarian state, where the ruling party wields total power over the inhabitants.
In the society that Orwell describes, everyone is under complete surveillance by the authorities. Since the publication of 1984, the term has been synonymous for abuse of government power, particularly in respect to civil liberties, often specifically related to mass surveillance.
It is hard, if not impossible to see how Facebook and other social media services, which are voluntary and operate on an opt-in model, are anything close to totalitarianism and forced surveillance. The notion that Facebook is absolutism flies in the face of its tens of thousands of groups and topics, often in conflict with each other. Ironically, Keen never mentions the fact that Facebook founder Mark Zuckerberg was born in 1984.
One of the inherent problems with Facebook is that even if a person likes something, it is unclear if they bought the item, truly like it, or simply liked it to enter a raffle or help a friend. That is one of the reasons why General Motors Co. recently announced plans to stop advertising with Facebook. They found that that paid Facebook ads have little impact on consumers car purchases.
And therein is the rub; while all of that information is somewhat nebulous within the databases of Facebook, there is another organization, where substantial amounts of a person's most personal data is stored. That is an organization Keen seems oblivious to. That company is Experian, the largest of the big 3 credit firms.
While someone may like the New York Times on Facebook, Experian knows if the person has a subscription to the Times, what type of subscription they purchased, how long they have been a subscriber and how they paid for it. That is but one small example of the myriad data Experian has. Experian is not a social media company, they are not part of the Web 3.0 social revolution, yet they are significantly more dangerous than Facebook, Twitter and LinkedIn combined; a fact the book never discusses.
While Keen is critical of the social media wonks that the future will be social, he assumes that their prognostications of a social future are completely accurate. But as Facebook's growth has slowed and the fruits of its IPO stalled, there are many people who are simply tiring of social media.
In the introduction, Keen astutely quotes British philosopher John Stuart Mill that privacy is not only essential to life and liberty it's essential to the pursuit of happiness, in the broader and deepest sense. Keen sees social media in direct contradiction to that notion of privacy.
He closes the chapter with the observation estimating that in 2020; about 50 billion intelligent networked devices such as his BlackBerry Bold will be in use, many of which will be gathering personal data. Note though that at the recent 14th Annual AT&T Cyber Security Conference, one of the speakers put that number closer to 500 billion.
In chapter 1, Keen quotes Julian Assange that Facebook is that world's most comprehensive database about people, their relationships, names, address, locations, and more. Keen accepts that observation as gospel, uses it as an underpinning in the book, oblivious to Experian, which is interminably more comprehensive and authoritative than Facebook will ever be.
Case in point, many people put their birthday on Facebook as January 1, as it is a required field. While that Facebook data is utter rubbish, Experian has the person's true DOB.
Chapter 1 closes with numerous social media services being termed Orwellian services. It is hard to understand how an opt-in system is Orwellian. The chapter then closes with the histrionic question of "has Nineteen Eighty-Four finally arrived on all of our screens".
The histrionics continue with Orwell and its derivatives being used nearly 10 times on the first page of chapter 2. With that, Keen does note the importance of privacy and how it is being significantly eroded in social media. He quotes social media research scientist Dr. Julie Albright that privacy is taking a back seat to the notion that our every thought, act or desire should be publicized.
There are interesting insights in chapter 2 where he writes that social media has enabled new kinds of collective stupidity, and that it makes it hard for people to think for themselves; rather they simply cite what has already been cited.
He also notes that social media makes it effortless to destroy a life of integrity and a person's reputation. He notes that in our hypervisible age, all it takes is a camcorder and a Skype account to destroy someone's life; using the Dharun Ravi case as an example.
A point Keen perceptively makes is that there is little evidence that with all the sharing in social media, that it actually makes people more forgiving or tolerant. Rather it fuels a mob culture of intolerance, Schadenfreude and revengefulness. He writes that the tolerance that Jeff Jarvis thought Web 3.0 would bring, are in fact fueling the corrosive belligerence that has infected much of the snarky, gotcha public discourse in contemporary society.
Keen writes in depth about Mark Zuckerberg's notion of frictionless sharing and is concerned about its privacy consequences. Yet Zuckerberg's grand plan will only work if everyone opts in, which is still quite speculative.
In chapter 8, much of Keen's fears are allayed when he writes that the truth is that most of us don't want to share everything we read, watch and listen to online. In June 2012, noted security guru Marcus Ranum announced that he was deleting his Facebook account due to the inanity of the posts and invitations.
Keen himself said that he stopped using Facebook as he was embarrassed by some of the things people put up so he decided to close his account; calling it one of the best things he'd ever done online. With that, frictionless sharing goes nowhere.
Chapter 5 — The Cult of the Social, presents some of the most perceptive thoughts in the book. Keen quotes historian John Tresch that today's social media systems encourages people to manage their fame machine, with the goal to build followers and establish their own cloud of glory;but gaining nothing in the long-term.
The book closes with John Stuart Mill's notion that remaining human requires us to sometimes disconnect from society, to remain private, autonomous and secret. The alternate Mill recognized was the tyranny of the majority and the death of individual liberty; which Keen notes is not an unrealistic fear.
Another observation of Mill's that our uniqueness as a species lies in our ability to stand apart from the crowd, to disentangle ourselves from society, to be let alone and to be able to think and act for ourselves. For the proponents of Web 3.0, they see our uniqueness as a species as being social; for Keen, it is the antithesis.
In the book, Keen advocates that we need to ensure the balance between our public and private lives and is rightfully scared of those that say we are heading into a world that will no longer have privacy. Mills notion of the fundamentals of privacy mean that if we abandon it, we lose some of our essence as human beings.
Keen lets the reader know that he is not a Luddite and doesn't advocate completely abandoning social media. As a Twitter devotee, he has found the time to write over 10,000 tweets and amass nearly 20,000 followers.
Overall, Digital Vertigo: How Today's Online Social Revolution Is Dividing, Diminishing, and Disorienting Us is a book well worth reading. Keen raises countless fundamental questions of the underlying hazards of Web 3.0. He writes of our often blind infatuation with this new thing called Web 3.0 in which people are reveling far too much of their inner self, just for the use of a free service.
Ben Rothke is the author of Computer Security: 20 Things Every Employee Should Know.
You can purchase Digital Vertigo: How Today's Online Social Revolution Is Dividing, Diminishing, and Disorienting Us from amazon.com. Slashdot welcomes readers' book reviews -- to see your own review here, read the book review guidelines, then visit the submission page. -
Should Snatching an iPhone Be a Felony?
theodp writes "English comedian Russell Brand could be facing a felony conviction for snatching an iPhone from a would-be paparazzi and tossing it through a window. Singer/parolee Chris Brown also found himself in iPhone hot water after being charged with 'robbery by snatching' in a similar DIY-paparazzi-thwarting incident, which could be a misdemeanor or felony depending on the value placed on an iPhone. But in the world-of-crazy-pricing created by phone makers and wireless providers ($899 Nokia Windows Phone, anyone?), where the quoted price of an iPhone varies by a factor of 376 from the same company, should one really be charged with a felony for snatching an iPhone, especially when an iPad 2 can be had for $399 retail?" -
Stroustrup Reveals What's New In C++ 11
snydeq writes "Bjarne Stroustrup discusses the latest version of C++, which, although not a major overhaul, offers many small upgrades to appeal to different areas of development. From the interview: 'I like the way move semantics will simplify the way we return large data structures from functions and improve the performance of standard-library types, such as string and vector. People in high-performance areas will appreciate the massive increase in the power of constant expressions (constexpr). Users of the standard library (and some GUI libraries) will probably find lambda expressions the most prominent feature. Everybody will use smaller new features, such as auto (deduce a variable's type from its initializer) and the range-for loop, to simplify code.'" -
AT&T Caps Netflix Streaming Costs At $68K/Yr
theodp writes "What would you say if you went to join a gym and were told that it could cost you anywhere from $360 a year to $68,000 a year for the exact same usage? Don't be ridiculous, right? Well, that's really not so different from what the potential costs of streaming video on an AT&T smartphone are. According to AT&T's Data Usage Calculator, 1,440 minutes worth of streaming video consumes 2.81GB, which — if you manage to keep Netflix fired up all day and night — would result in a $360 annual bill under the grandfathered $30-monthly-unlimited-data plan, or $68,376 under the new $20-monthly-300MB plan. Still, that didn't stop a spokesman from characterizing the new AT&T data plans as 'a great value' for customers." -
AT&T Caps Netflix Streaming Costs At $68K/Yr
theodp writes "What would you say if you went to join a gym and were told that it could cost you anywhere from $360 a year to $68,000 a year for the exact same usage? Don't be ridiculous, right? Well, that's really not so different from what the potential costs of streaming video on an AT&T smartphone are. According to AT&T's Data Usage Calculator, 1,440 minutes worth of streaming video consumes 2.81GB, which — if you manage to keep Netflix fired up all day and night — would result in a $360 annual bill under the grandfathered $30-monthly-unlimited-data plan, or $68,376 under the new $20-monthly-300MB plan. Still, that didn't stop a spokesman from characterizing the new AT&T data plans as 'a great value' for customers." -
ISO C++ Committee Approves C++0x Final Draft
Randyll writes "On the 25th, in Madrid, Spain, the ISO C++ committee approved a Final Draft International Standard (FDIS) for the C++ programming language. This means that the proposed changes to the new standard so far known as C++0x are now final. The finalization of the standard itself, i.e. updating the working draft and transmitting the final draft to ITTF, is due to be completed during the summer, after which the standard is going to be published, to be known as C++ 2011. With the previous ISO C++ standard dating back to 2003 and C++0x having been for over eight years in development, the implementation of the standard is already well underway in the GCC and Visual C++ compilers. Bjarne Stroustrup, the creator of C++, maintains a handy FAQ of the new standard." -
ISO C++ Committee Approves C++0x Final Draft
Randyll writes "On the 25th, in Madrid, Spain, the ISO C++ committee approved a Final Draft International Standard (FDIS) for the C++ programming language. This means that the proposed changes to the new standard so far known as C++0x are now final. The finalization of the standard itself, i.e. updating the working draft and transmitting the final draft to ITTF, is due to be completed during the summer, after which the standard is going to be published, to be known as C++ 2011. With the previous ISO C++ standard dating back to 2003 and C++0x having been for over eight years in development, the implementation of the standard is already well underway in the GCC and Visual C++ compilers. Bjarne Stroustrup, the creator of C++, maintains a handy FAQ of the new standard." -
The Many Faces of 3G
An anonymous reader writes "Did you ever notice how each new generation of cell-phone tech gets branded '3G,' and the previous thing is retroactively downgraded to some lesser number of Gs? An MIT engineer explains why in this brilliant essay about '3G' over the last 10 years, showing how the cell carriers have kept offering it and swiping it away to sell more stuff. He cites numerous Cingular/AT&T and Sprint press releases showing how the companies have made '3G' into a brand name ideally suited for amnesiac consumers. Meanwhile, no cell carrier is foolish enough to sell you bottom-line throughput like an ISP in 1996 — you could actually hold them to that (PDF)." -
Hack AT&T Voicemail With Android
An anonymous reader writes "It is shockingly easy to gain access to an AT&T customer's voicemail using caller ID spoofing techniques. What's worse is that AT&T knows about it. On your Android phone, download one of the two caller ID spoofing programs. Input the number of your target as the destination number and then enter the same number as the spoofed caller ID. Then connect your call. If the target has not added a voicemail password (the default is no password), you will be dropped into a random menu of their voicemail and eventually can drill up or down to get what you want. You can change greetings, erase messages, send voicemails out of the target account, and much more. How many politicians up in arms about Google Wi-Fi sniffing will want to know more about this?" -
New Leader In Netflix Prize Race With One Day To Go
brajesh writes "The Netflix Prize, an algorithm competition to improve the Netflix Cinematch recommendation system by more than 10%, has a new leader — The Ensemble — just one day before the competition ends. The 30-day race to the end was kicked off after BellKor's Pragmatic Chaos submitted the first entry to break the 10% barrier, with the results showing a 10.08% improvement. The Ensemble, made up of three teams who chose to join forces ('Grand Prize Team,' 'Opera Solutions' and 'Vandelay United), has managed to overtake BellKor with a score of 10.09% — an improvement of .01% over the former leaders. From the article on Techcrunch: 'The competition will end [today], so teams still have a little bit of time left to make their last-second submissions, but things are looking good for The Ensemble. This has to be absolutely brutal for team BellKor.'" -
Netflix Prize May Have Been Achieved
MadAnalyst writes "The long-running $1,000,000 competition to improve on the Netflix Cinematch recommendation system by 10% (in terms of the RMSE) may have finally been won. Recent results show a 10.05% improvement from the team called BellKor's Pragmatic Chaos, a merger between some of the teams who were getting close to the contest's goal. We've discussed this competition in the past." -
iPhone Users Angry Over AT&T Upgrade Policy
All is not sweetness and light in the wake of the Apple WWDC kickoff announcements, especially concerning the evolution of the iPhone. Reader Hugh Pickens writes: "AT&T will offer the new iPhone 3G S when it debuts later this month at a cost of $199 and $299 for the 16GB and 32GB models, but only to new customers and those who qualify for the discounted price. AT&T subscribers with an iPhone 3G who are not eligible for an upgrade — those not near the end of their two-year contracts — will have to pay $200 more — $399 for the 16GB model and $499 for the 32GB model. 'This is ridiculous and slap in the face to long-time loyal iPhone customers like me who switched from T-Mobile and the only reason was the iPhone,' writes one unhappy iPhone customer. 'We have to mount a vigorous campaign to change this policy. Call your local AT&T and ask for the manager and complain. Send e-mails and post in forums everywhere.' The issue is spurring heavy debate on support discussion forums, with some customers supporting AT&T. 'The option you have is to honor the contract you freely committed yourself to,' says one forum member. 'If you want to upgrade early then you will have to pay full price with no subsidy discount. You can't blame anyone but yourself for your predicament.'" -
iPhone Free WiFi Is Back
scorp1us writes "iPhone users used to be able to get free Wifi from AT&T hot spots, including Starbucks locations. The service was pulled because of the browser-agent hack. Now the service is being re-launched, this time with a link sent via SMS to the iPhone for the hotspot, valid for 24 hours." -
AT&T Slaps Family With a $19,370 Cell Phone Bill
theodp writes "Mama, don't let your babies send e-mail and photos from Vancouver. A Portland family racked up nearly $20,000 in charges on their AT&T bill after their son headed north to Vancouver and used a laptop with an AirCard twenty-one times to send photos and e-mails back home. The family said they wished they would have received some kind of warning before receiving their chock-full-of-international-fees 200-page bill in the mail for $19,370. Guess they didn't read the fine print in that 'Stay connected whether you are traveling across town, the US, or the world' AT&T AirCard pitch. Hey, at least it wasn't $85,000." -
Programming Collective Intelligence
Joe Kauzlarich writes "In 2006, the on-line movie rental store Netflix proposed a $1 million prize to whomever could write a movie recommendation algorithm that offered a ten percent improvement over their own. As of this writing, the intriguingly-named Gravity and Dinosaurs team holds first place by a slim margin of .07 percent over BellKor, their algorithm an 8.82 percent improvement on the Netflix benchmark. So, the question remains, how do they write these so-called recommendation algorithms? A new O'Reilly book gives us a thorough introduction to the basics of this and similar lucrative sciences." Keep reading for the rest of Joe's review. Programming Collective Intelligence author Toby Segaran pages 334 publisher O'Reilly Media Inc. rating 9/10 reviewer Joe Kauzlarich ISBN 9780596529321 summary Introduction to data mining algorithms and techniques Among the chief ideological mandates of the Church of Web 2.0 is that users need not click around to locate information when that information can be brought to the users. This is achieved by leveraging 'collective intelligence,' that is, in terms of recommendations systems, by computationally analyzing statistical patterns of past users to make as-accurate-as-possible guesses about the desires of present users. Amazon, Google and certainly many other organizations, in addition to Netflix, have successfully edged out more traditional competitors on this basis, the latter failing to pay attention to the shopping patterns of users and forcing customers to locate products in a trial and error manner as they would in, say, a Costco. As a further illustration, if I go to the movie shelf at Best Buy, and look under 'R' for Rambo, no one's going to come up to me and say that the Die Hard Trilogy now has a special-edition release on DVD and is on sale. I'd have to accidentally pass the 'D' section and be looking in that direction in order to notice it. Amazon would immediately tell me, without bothering to mention that Gone With The Wind has a new special edition.
Programming Collective Intelligence is far more than a guide to building recommendation systems. Author Toby Segaran is not a commercial product vendor, but a director of software development for a computational biology firm, doing data-mining and algorithm design (so apparently there is more to these 'algorithms' than just their usefulness in recommending movies?). Segaran takes us on a friendly and detailed tour through the field's toolchest, covering the following topics in some depth:
Recommendation Systems
Discovering Groups
Searching and Ranking
Document Filtering
Decision Trees
Price Models
Genetic Programming
... and a lot more
As you can see, the subject matter stretches into the higher levels of mathematics and academia, but Segaran successfully keeps the book intelligible to most software developers and examples are written in the easy-to-follow Python language. Further chapters cover more advanced topics, like optimization techniques and many of the more complex algorithms are deferred to the appendix.
The third chapter of the book, 'Discovering Groups,' deserves some explanation and may enlighten you as to how the book may be of some use in day-to-day software designs. Suppose you have a collection of data that is interrelated by a 'JOIN' in two sets of data. For example, certain customers may spend more time browsing certain subsets of movies. 'Discovering Groups' refers to the computational process of recognizing these patterns and sectioning data into groups. In terms of music or movies, these groups would represent genres. The marketing team may thus become aware that jazz enthusiasts buy more music at sale prices than do listeners of contemporary rock, or that listeners of late-60's jazz also listen to 70's prog, or similar such trends.
Certainly the applications of such tools as Programming Collective Intelligence provides us are broader than my imagination can handle. Insurance companies, airlines and banks are all part of massive industries that rely on precise knowledge of consumer trends and can certainly make use of the data-mining knowledge introduced in this book.
I have no major complaints about the book, particularly because it fills a gap in popular knowledge with no precursor of which I'm aware. Presentation-wise, even though Python is easy to read, pseudo-code is more timeless and even easier to read. You can't cut & paste from a paper book into a Python interpreter anyway. It may 've been more appropriate to use pseudo-code in print and keep the example code on the website (I'm sure it's there anyway).
If you ever find yourself browsing or referencing your algorithms text from college or even seriously studying algorithms for fun or profit, then I would highly recommend this book depending on your background in mathematics and computer science. That is, if you have a strong background in the academic study of related research, then you might look elsewhere, but this book, certainly suitable as an undergraduate text, is probably the best one for relative beginners that is going to be available for a long time.
You can purchase Programming Collective Intelligence from amazon.com. Slashdot welcomes readers' book reviews -- to see your own review here, read the book review guidelines, then visit the submission page. -
Why Microsoft Surface Took So Long To Deploy
An anonymous reader writes "Nearly a year after all the fanfare unveiling a new touchscreen tabletop interface, Microsoft's Surface computer will finally appear in select AT&T stores later this month. Popular Mechanics tech editor Glenn Derene, who first introduced us to Surface in May, seems to have done a complete 180 in this rant, blasting Microsoft for being more obsessed with Surface's novelty as a magnet for image-conscious partners while messing up a rare hardware device — and, surprisingly, the simple software he was told came with it. From Microsoft's official excuse in the article: 'It's actually been a good thing for us,' Pete Thompson, Microsoft's general manager for Surface, told me. 'We were anticipating that the initial deployments were going to be showcase pilots using our own software applications on units to drive traffic. What our partners have decided is that they want to skip that stage and go to an integrated experience where they build their own applications. That's pulled the timeline until this spring.'" -
Close but no Cigar for Netflix Recommender System
Ponca City, We Love You writes "In October 2006, Netflix, the online movie rental service, announced that it would award $1 million to the first team to improve the accuracy of Netflix's movie recommendations by 10% based on personal preferences. Each contestant was given a set of data from which three million predictions were made about how certain users rated certain movies and Netflix compared that list with the actual ratings and generated a score for each team. More than 27,000 contestants from 161 countries submitted their entries and some got close, but not close enough. Today Netflix announced that it is awarding an annual progress prize of $50,000 to a group of researchers at AT&T Labs, who improved the current recommendation system by 8.43 percent but the $1 million grand prize is still up for grabs and a $50,000 progress prize will be awarded every year until the 10 percent goal is met. As part of the rules of the competition, the team was required to disclose their solution publicly. (pdf)" -
AT&T Deal With eMusic Excludes iPhones
ubermiester writes "ArsTechnica reports that AT&T has inked a deal with eMusic, a direct competitor to Apple's iTunes music store. eMusic specializes in independent artists and offers DRM-free content for direct download. For a monthly fee (the number of tracks one can download per month depends on the package) the site's catalog will be available to AT&T customers using Samsung and Nokia handsets, but not the iPhone." -
AT&T To Offer TV Over Phone Lines
ppadala writes "AT&T is upgrading their phone lines to offer video programmes over phone line. The service, called U-verse TV will be available in parts of Southern California communities initially. Channel lineups will be similar to traditional cable and dish offerings. AT&T is insisting that, 'This offering is on par with those of its cable rivals. But AT&T claims that it offers customers more for their money, including fast channel changing, video-on-demand, three set-top boxes, a digital video recorder, a picture-in-picture feature that allows viewers to surf channels without switching channels and an interactive program guide.'" -
World of Warcraft Server Problems
vjmurphy writes "Connectivity to the massively-multiplayer online role-playing game World of Warcraft servers and web site appears to have had some difficulties over the past week. Their hosting is provided by AT&T." That includes my raid's dying twice in MC due to 4000 latency, and also a soft reset of MC. Good work, AT&T.