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Phone Carrier Apps Can Help Fight Robocalls -- Sometimes, Even For Free (cnn.com)

Friday CNN reported on "what you can do right now to stop robocalls."

"Short of throwing your phone in the garbage, there's no way to avoid them altogether. But wireless providers and smartphone developers offer tools to filter out at least some unwanted calls." - Verizon's Call Filter app is free to download on iPhones and Android devices. The company announced Thursday the app will offer some free features -- including auto-blocking calls from known fraudsters, showing warning banners for suspicious calls, and a spam reporting tool. For $2.99 a month per line, the Call Filter app can use a phonebook feature to look up the names of unknown callers, and it can show a "risk meter" for spam calls.

- AT&T's Call Protect has similar free features and add-ons with a $3.99 per month subscription. (iOS and Android)

- T-Mobile phones come loaded with Scam ID, which warns customers about suspicious phone numbers. It's also free to activate Scam Block, which automatically rejects calls from those numbers. An additional app called Name ID offers premium caller identification for $4 per line monthly. (iOS and Android)

- Sprint's Premium Caller ID , which comes pre-installed, looks up unknown numbers and filters and blocks robocalls for $2.99 per line.

- Google's Pixel phones also give you the option to have your voice assistant answer suspicious calls for you. The phone can transcribe the conversation and lets you decide whether to answer.

69 comments

  1. Nice to know about NameID by SuperKendall · · Score: 1

    I have T-Mobile, and currently use Hiya and NoMoRobo for hobocalls (left amusing typo in there).

    They both work pretty well, but it seems like an app tied to a carrier might be able to work better in some ways, and reporting calls from multiple people in the network might cause a system-wide block on T-Mobile's behalf sooner than if they didn't know a particular caller was bothering a lot of people with unwanted calls.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
    1. Re:Nice to know about NameID by Anonymous Coward · · Score: 0

      Nope, unless its been reported by numerous others, any local-exchange numbers will come through still. So spoofed local numbers are ignored by it mostly and you have to manually block them.

    2. Re:Nice to know about NameID by SuperKendall · · Score: 1

      Nope, unless its been reported by numerous others, any local-exchange numbers will come through still.

      That's why I use also Hiya, which blocks local exchange numbers that are not In my contacts. You can use multiple call-blocking apps.

      I used to not let the app have contact access as I'm pretty selective with that, but it turned out ONE GUY I knew has the same exchange, and for a while I kept wondering why I'd only ever get voice mails from him and not hear the calls...

      --
      "There is more worth loving than we have strength to love." - Brian Jay Stanley
  2. You are being CONNED by Anonymous Coward · · Score: 3, Insightful

    So, they charge your for caller ID which is a known defective product. Now they want to charge you again for an application that tries to make up for that known defective product.

    Isn't it time TO SUE THE TELLY COMPANIES????

    1. Re: You are being CONNED by Anonymous Coward · · Score: 0

      They profit at so many different angles they are the real crooks for letting this happen

    2. Re:You are being CONNED by Mister+Transistor · · Score: 3, Informative

      Agreed. Those assholes are charging for "Caller name ID", then charge a monthly blocker fee, and that is limited in the number of calls it blocks.

      Assholes.

      I use an Android app called "Call Control" and it seems to be the best of the blocker apps. It does white and blacklists, and it has no limit on the number of numbers it blocks. The main feature I use it for is local NXX spoofing - you can enter a block of (Area)+NXX, which takes care of all the random fake "local" spam calls! Works great and it's free!

      --
      -- You are in a maze of little, twisty passages, all different... --
    3. Re: You are being CONNED by p51d007 · · Score: 1

      Exactly! Pay for something they should be doing. I ue Truecaller. The spoof your area code calls get through once, then added to the block list.

    4. Re:You are being CONNED by reboot246 · · Score: 1

      "Isn't it time TO SUE THE TELLY COMPANIES????"

      I'm sorry. I first read that as: Isn't it time TO SUE THE TELLY TUBBIES????

    5. Re: You are being CONNED by Swave+An+deBwoner · · Score: 1

      You can do that yourself manually without an app - just add the number to your address book (maybe a group called "scammers") and set the ringtone to silent. They can still leave voicemail though, which I prefer to blocking them completely because a spoofed number one day may be a real caller the next. Suppose the once-upon-a-time spoofed number is that of a local hospital ER for example - a total block could leave you unable to receive a message about someone you know who is ill.

      At least for domestic calls, providing ANI instead of CallID would be a good start. But the telcos won't offer that unless it's legally required.

  3. try Hiya by FudRucker · · Score: 3, Informative

    my Samsung Galaxy S9 has it built in from the factory , plus there is an app at Google playstore for phones that dont come with it from the factory https://play.google.com/store/...

    --
    Politics is Treachery, Religion is Brainwashing
    1. Re:try Hiya by Anonymous Coward · · Score: 0

      What is the point of blocking a spoofed phone number?

    2. Re:try Hiya by Swave+An+deBwoner · · Score: 1

      My experience is that the scammers/spammers use the same handful of spoofed numbers over and over again, so if "Rachel from Card Services" calls using a given spoofed number, then for the next few months at least, calls from that number are overwhelmingly likely to be "Rachel from Card Services".

      The problem may arise though if you're blocking it after "Rachel from Card Services" has abandoned it and you block a legitimate caller. Or if Rachel happens to spoof a number that is assigned to someone you may want to receive calls from, especially if it ends up being some emergency services number (e.g., hospital ER calling to tell you that your kid's in the hospital).

  4. I already know by Anonymous Coward · · Score: 0

    I get enough bogus calls and faked numbers to know that almost all calls are spam or robocall.
    It is not much value to let my phone ring and give me an assessment.
    I need a way to filter blocks of numbers or prevent the phone from ringing altogether for these kinds of calls.
    The carriers already know who they are.

  5. In my experience... by Anonymous Coward · · Score: 0

    I’ve used AT&T Call Protect and it does help, only about 50% of the time at best though. I’ve tried non-carrier apps as well, and they also help for some subset of all spam calls. Right now I’ve been keeping my phone in DND mode with contacts allowed to bypass. That has been perfect so far.

  6. $3/mo to filter spam? Nope. Try again. by Anonymous Coward · · Score: 5, Insightful

    Dear carriers, charging your customers even more money for a service that tries to solve this problem from their side isn't how this works.

    You should know the traffic that crosses your network. You already know your paying customers, and you should know your network peers. The problem you are having is that you don't know the traffic that is coming from your peers. You should be able to trust your network peer and their traffic, and your network peer should be able to do the same for you. If that's not true, drop that peer link. Over a few iterations, the shitty untrustable peers will be readily identifiable by name, and no one will work with them. Spam calls solved. You're welcome.

    1. Re: $3/mo to filter spam? Nope. Try again. by Anonymous Coward · · Score: 0

      thanks.

  7. HA! by Gravis+Zero · · Score: 1

    Charging people to protect them from the problem that they help create? Brilliant. Some one should find the executives from these companies and punch them in the face.

    --
    Anons need not reply. Questions end with a question mark.
    1. Re:HA! by DontBeAMoran · · Score: 0

      Someone should find the executives from these companies and punch them in the face.

      If you do that, there's going to be an extra 5000 dollars surcharge to your next phone bill.

      --
      #DeleteFacebook
    2. Re:HA! by Hans+Lehmann · · Score: 1

      This (https://en.wikipedia.org/wiki/Randall_L._Stephenson) is that asshole. If you see him in the street, you know what to do.

      --
      09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0
    3. Re:HA! by Anonymous Coward · · Score: 1

      Won't if you fake your Puncher Id.

    4. Re: HA! by Anonymous Coward · · Score: 0

      Recurring monthly until you cancel

    5. Re: HA! by Swave+An+deBwoner · · Score: 1

      Just remember to cancel before the end of the free trial period.

  8. Silent ringtone by eford49 · · Score: 3, Insightful

    A silent ringtone as the default also works, if you don't mind having to maintain your own "white-list" by assigning a differnt ringtone for those you want to hear from. Best of all, this approach is free.

  9. I have had good results with Jolly Roger by Anonymous Coward · · Score: 0

    I have been having good results with the $2/month Jolly Roger Telephone service. It's a third party voicemail service, but with strong anti-robocall filters. If it thinks the caller is a robo caller, it has a robot answer the phone and act like someone who is interested in the product, but who never orders it. Some of the more amusing interactions between the Jolly Roger robots and telemarketers or scammers are on their web page.

    In addition to Jolly Roger, I also use an app which directly sends people not in my contact list to voicemail. Jolly Roger, after verifying the caller is a human, emails me a mp3 file with their message. They also, for my amusement, email me any interactions phone robospammers have with their robots.

    (I have no relationship with Jolly Roger except as a happy customer)

    1. Re:I have had good results with Jolly Roger by Iwastheone · · Score: 1

      That's great you have that. As others here have said, carriers should be held responsible to clean up their house. Charging to block spam calls is quite possibly an extortion lawsuit.

    2. Re: I have had good results with Jolly Roger by c6gunner · · Score: 2

      Um. Jolly Roger doesn't do any checking/verification. You're basically filtering out any numbers you don't reckognize and sending them into the abyss.

      I use Jolly Roger too, but I would never do it that indiscriminately. Insteas I've switched to using a VoIP service, and set it up so that it presents all callers with an IVR by default. Phone numbers which I reckognize get filtered to bypass the IVR, while everyone else gets a "press 1 to be connected" message. Human callers press 1 and pass through, while robocalls get stuck there so I never hear them. Every once in a while I check the call log and look for any numbers which keep calling repeatedly without actually getting through; those get added to a filter that forwards them to Jolly Roger on future attempts, for my amusement.

    3. Re: I have had good results with Jolly Roger by Anonymous Coward · · Score: 0

      This is currently not true. Jolly Roger now has a voicemail service which verifies the unknown number is human. Only numbers which Jolly Roger considers "Spam" are put in the robot-acting-kinda-interested abyss.

    4. Re:I have had good results with Jolly Roger by Swave+An+deBwoner · · Score: 1

      I don't like the idea of having all my calls listened to by a third party (NSA excluded).

      There's still the free "It's Lenny" service though; you can add Lenny to the conversation manually. I think he's still the best spammer/scammer time-waster out there.

  10. There's only one way to be sure by DontBeAMoran · · Score: 1

    Nuke them from orbit.

    Or, in real life, don't have a phone number to begin with. They can't annoy you if they can't fucking call you. In short, fuck them all.
    All my contacts are on iPhone, so I do 100% of my communications via iMessage or Facetime audio.

    --
    #DeleteFacebook
    1. Re:There's only one way to be sure by Anonymous Coward · · Score: 0

      How do get call backs on job applications or other business contacts?

    2. Re:There's only one way to be sure by DontBeAMoran · · Score: 1

      That's part of the "fuck them all" strategy.

      --
      #DeleteFacebook
    3. Re:There's only one way to be sure by Sir+Holo · · Score: 1

      Nuke them from orbit.

      Or, in real life, don't have a phone number to begin with. They can't annoy you if they can't fucking call you. In short, fuck them all.
      All my contacts are on iPhone, so I do 100% of my communications via iMessage or Facetime audio.

      I get iMessage robo-spams all the time, in addition to the calls.

    4. Re:There's only one way to be sure by DontBeAMoran · · Score: 1

      That's probably because your iMessage account is tied to a phone number. Big mistake.

      --
      #DeleteFacebook
    5. Re:There's only one way to be sure by Anonymous Coward · · Score: 0

      From the start, my cellphone number (on a flip phone) was shared only with friends and family. If the call isn't on my contact list, then it doesn't ring, and my voice mail is disabled. All businesses, doctors, etc. are given my landline that has a system that if the number isn't on its whitelist, it goes to an answering machine without ringing. I can actually nap most any time of the day without being awakened.

  11. the question is by renegade600 · · Score: 1

    did the phone companies allow robocallers to overwhelm their customers in order to sell protection?

  12. ...Profit? by Dieppe · · Score: 1

    So, Mobile Phone carriers are profiting from robocalls? What's next, buying a door for your house and for an extra $4.99 a month they'll come to your home and prevent any unwanted intruders?

    1. Re:...Profit? by eford49 · · Score: 1

      So, Mobile Phone carriers are profiting from robocalls? What's next, buying a door for your house and for an extra $4.99 a month they'll come to your home and prevent any unwanted intruders?

      Doesn't Amazon already offer that?

    2. Re:...Profit? by Swave+An+deBwoner · · Score: 1

      Nah, your tax money pays for policing your neighborhood. Except in those tax-free places where only vigilante protection is available.

      It's more akin to paying a getaway car service to not deliver home intruders to your home. Skip the payment one month and you meet an entirely new set of "visitors".

  13. Spam by DontBeAMoran · · Score: 1

    Waitress: Well, there's spam egg sausage and spam, that's not got much spam in it.
    Wife: I don't want ANY spam!
    Man: Why can't she have egg bacon spam and sausage?
    Wife: THAT'S got spam in it!
    Man: Hasn't got as much spam in it as spam egg sausage and spam, has it?

    --
    #DeleteFacebook
  14. Maybe T-Mobile can fix their site by honestmonkey · · Score: 1

    Tried on three different browsers, get a 404 "Oh Snap" that page doesn't exist, when trying to activate the Scam Block.

    --
    Everything you know is wrong, Just forget the words and sing along.
  15. Good reason not to pay for it by Solandri · · Score: 3, Insightful

    Because once everyone has paid for it, the carriers will approach the telemarketers and say "We'll let you bypass the spam blocking tool we sold to our customers if you pay us $x/mo." What's that saying about the only winner in a war being the guy who sells weapons to both sides?

  16. can help by Anonymous Coward · · Score: 0

    Can help but leaves a lot to be desired. There are simple things that phone companies can do to limit robocalls without you needing an app for that. How about we start by blocking calls from numbers that do not exist within the NANP. I shouldn't be getting calls from 555 numbers and other numbers that are not in an assigned range. Blocking this crap should be happing in the telephone network before it gets to your end device.

    1. Re: can help by Anonymous Coward · · Score: 0

      I got a call from 123-0000 once lol

  17. I agree & why by analogy + example proof by Anonymous Coward · · Score: 0

    Seeing them charge for what SHOULD work vs. these things - see subject: Reminds me of "Check21" legislation (we all get these annoying calls, some clotting up business answering machines like mine) & THAT too, is bullshit, just like this telephone marketing illegal calls (even IF you're on the national do not call list):

    It would NOT surprise me if the "big business" telecoms are BEHIND it (look @ other shit in our society for Pete's sake - it's RUN "behind the scenes" by the BIGGEST CRIMINALS OF ALL TIME (& I think you all KNOW who I am referring to, especially regarding BANKS)).

    CHECK21 was ALLEGEDLY designed to "speed up transactions" by NOT having to have a BANK (or other institution, like a store WHICH I DID FOR PART OF MY WORKING DAY prior to my career in computing as a software engineer/programmer-analyst, circa 1990-1992 as a Loss Prevention Manager/Auditor for a LARGE chain of retail stores) CHECK FOR "NSF" (Not sufficient funds/Insufficient funds) in an account backing a financial instrument - SPECIFICALLY a check.

    So, if you "bounce" a check from SOMEONE ELSE? They don't have to check it PRIOR to depositing & IF IT BOUNCES?? YOU THE DEPOSITOR (who didn't WRITE or FORGE the BOGUS CHECK mind you) ARE RESPONSIBLE (for it & any other costs, legal etc. & interest charges etc. (which of course, gets WORSE like %-ages do with LARGER amounts)).

    SO, that "all said & aside"?

    I do NOT doubt BANKS THEMSELVES setup these scams (thru "tools" (fools)) they "turn on" to "go ahead, forge some STOLEN checks using KNOWN FORGED SERIES OF #'s from say, Wells-Fargo etc. on MONEY ORDERS...

    APK

    P.S.=> I had a CHIMP from Atlanta TRY it on me - I put up a videocard (ATI) that I was no longer using, so I put it up for sale CHEAP ($25 iirc) on "POSTAROO" (not sure if that exists anymore) - I got sent a $5,000 worth of money orders from some "PREACHA" (chimp as I said) who tried to "run a game" on me to deposit it - He kept "pushing" me to DEPOSIT IT (hurry, hurry etc. & I was FUCK YOU this STINKS of something bad) so I went to the FBI after checking the "MICR" series # w/ the issuing institution & yes, they were FORGED (setting me up) - I went to the LOCAL FBI that ended up BUSTING "Mistah 'hustlin' nigga'" MONKEY outta Atlanta no less... apk

    1. Re:I agree & why by analogy + example proof by Anonymous Coward · · Score: 0

      You're a racist asshole.

    2. Re:I agree & why by analogy + example proof by Anonymous Coward · · Score: 0

      You're a liberal faggot. Blacks are a plague that we should have eradicated in the 1870s. Hitler chose the wrong people to blame. If he had chosen blacks, the world would have let him gas them all. And the world would have helped.

  18. throwing your phone in the garbage by Anonymous Coward · · Score: 0

    "throwing your phone in the garbage" - works for me

  19. Old scam, no? by fustakrakich · · Score: 1

    The fireman is the arsonist?

    --
    “He’s not deformed, he’s just drunk!”
  20. Calls Block by fearm0nger · · Score: 1

    I found an app on the play store called Calls Block. It is free and has allowed me to block all calls that are not on my contacts list. The calls are still able to leave a voice mail but most robo calls dont do that. I have been running it for about 3 weeks now and have not had any robo calls and without it I would get 3-4 a day.

    1. Re:Calls Block by Swave+An+deBwoner · · Score: 1

      You don't need a 3rd party app for that.

      Just set your contacts to have an audible ringtone and set the default ringtone to silent. Same behavior as what you describe without giving away your call metadata (and/or content) to a possibly untrustworthy third party.

  21. "Free" apps? by Anonymous Coward · · Score: 0

    You can use Mr.Number for free.

  22. Herd protection when 80% pf you have it by Anonymous Coward · · Score: 0

    then I'll be good.

    We really need a caller-pays setup for non-white-listed phone calls. $0.01 would end this issue in 1 day.

    T-Mobile pre-paid plans don't get jack? People on fixed incomes getting no love?

  23. I Use MisterNumber - It is Free by Anonymous Coward · · Score: 0

    Free to use, of course, I'm sure they do a bit o' data collection et al., but it works well for me.

  24. So you want us to load another data stealing app? by Anonymous Coward · · Score: 0

    Hell no.

    None of the phone companies actually want this fixed because they make money from these scum. BIG fines are needed to fix that.

    Enable the damned encrypted caller ID stuff. I don't care if other countries don't support it. Cut them out of access to USA customers and they will suddenly and magically find out how to do it.

    Enact and put some teeth into anti-spam laws. Minimum 5 year sentences. Force them to listen to constant phone calls coming in to find the one that may come at any time that limits their sentence to just 5 years. Missed it? Too bad. Maybe another one will come by in a few years. Give up? Well I guess you agree to die in prison. I hope you like the sex partners you find there.

  25. If they know who the robocallers are, why should we have to pay to block them? Why are they even allowing their calls to connect at all?

    1. Re:wha? by Swave+An+deBwoner · · Score: 1

      Possibly because they might get sued for blocking any call without prior permission.

      There are still, I think, some clever individuals who make a decent profit by suing telemarketers in court for violating the DNC regulations. If those calls were blocked before they reached these individuals that income would be lost.

      Or more likely some spammer would sue claiming somehow "restraint of trade" (or pretending to simply be a customer who objects).

    2. Re: wha? by Anonymous Coward · · Score: 0

      Telco should setup a fund for each callee and caller. Calling someone should cost a dollar in the fund as a transfer to the recipient, unless the recipient hits ## during the last six seconds of the call.

      Asshole calls? Don't hit it. Costs them a buck and rewards you a dollar for the hassle.
      Non asshole calls? You hit it and no extra fee.

      Telco makes money off the float, assholes gotta pay to be assholes, and you get paid of you gotta deal with them.

      Want to whine about a deadbeat who doesn't want to talk to you? Tough. Stop calling them if you don't want to pay.

  26. Easy way to screen calls by n2hightech · · Score: 1

    Set up a ringtone that is silence. Set the default ringtone as silence. Assign everyone in your contacts list a ringtone that makes noise. When friends and family call your phone will ring. When unknown callers call no interruption. Your screen flashes but no noise. People who need to get in touch will leave a voicemail. Few spam callers do leave voicemail. If you are expecting a call from an unknown number look at the screen if it lights up from the expected area code you can risk answering. Works well for me.

  27. Apps shmapps by Megane · · Score: 1

    How can app help with junk calls on my landline phone?

    --
    #naabhaprzrag, #sverubfr-000, #agi-fcbafberq, negvpyr[pynff*=' negvpyr-ary-'] { qvfcynl: abar !vzcbegnag; }
    1. Re:Apps shmapps by eford49 · · Score: 1

      How can app help with junk calls on my landline phone?

      Newer ATT handsets offer "Smart Screening" which operates pretty much the same as having a silent ringtone. Any numbers or ID's you "allow" ring thru but all others hear a message that your calls are being screened. Callers not previously "allowed" are asked to state their name and press "1". If they do that then their call rings thru and you can then opt to answer or forward their call directly to the answering machine.

    2. Re:Apps shmapps by Swave+An+deBwoner · · Score: 1

      VoIP providers may help. CallCentric has a good user-configurable filtering mechanism (included in the basic price, not an add-on).

    3. Re:Apps shmapps by Megane · · Score: 1

      ATT handsets

      I thought all this started back in the '60s when people didn't want to have to have to pay the phone company for equipment?

      --
      #naabhaprzrag, #sverubfr-000, #agi-fcbafberq, negvpyr[pynff*=' negvpyr-ary-'] { qvfcynl: abar !vzcbegnag; }
  28. Re:Herd protection when 80% pf you have it by DethLok · · Score: 1

    Uh, isn't it already caller pays?

    I'm in Australia, it's caller pays. We don't have an issue with robocalls, at least, I hear no-one complaining about them and we all have mobile phones.

  29. Yay, Capitalism! by rcharbon · · Score: 1

    Now that spam calls have become a profit center, we'll be stuck with them forever.

  30. Voice Mail auto-delete? by Theaetetus · · Score: 1

    I've got a couple different auto-blockers installed, including Hiya and AT&T's blocker. They still seem to let two-three calls through per day. But the worst part is that, even with the calls they block, the robocallers will still leave voicemails (sometimes launching into their spiel, but other times, around three seconds of silence), so even though I don't get the annoying rings, I still get the annoying alerts. I understand that the former may be tough to block, since they seem like legitimate voicemail, but there really should be something to automatically delete the latter. There should be no reason ever to deliver a silent couple-second voicemail.

  31. Spectrum's Nomorobo by Toad-san · · Score: 1

    I don't use a smartphone of any type. But the free service, Nomorobo, provided by my cable-based Spectrum server works very nicely.

    https://newsroom.charter.com/p...

    1. Re:Spectrum's Nomorobo by Anonymous Coward · · Score: 0

      I don't use a smartphone of any type. But the free service, Nomorobo, provided by my cable-based Spectrum server works very nicely.

      https://newsroom.charter.com/p...

      It's useful, no doubt, but you'll find that no solution short of a mucking with IP telephony or extra hardware to screen the calls will bring much peace of mind. Nomorobo and some other solutions only kicks in AFTER you've been forced to hear the first ring of the call. No exceptions. Very distracting, especially given we have a very loud, long ringer for a hard-of-hearing parent that stops all conversations dead while we wait to for the follow-ups that might indicate the call is probably from a real acquaintaince.

      The callerID also shows up on your TV if you have kept the default for screening legitimate calls thru your cablebox feed.
      And there is still plenty of stuff that must be screened by hand with their webGUI.
      I've been tempted to get into the Rasp PI movement, but I think it requires signing up with some "free" IP telephony system. Some sub $100 devices claim to block that first ring too (though your cablebox will probably still show the caller ID briefly), but I'll wait a while.