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A couple of weeks ago you posed some questions for Matt Asay, who recently moved into the COO role at Canonical. Click below to read his answers.
Adoption stories and influences
by eldavojohn (898314)"Every so often I see an adoption story about so-and-so taking up some open source solution and sometimes I think 'Wow, French government? Now it's really going to take off. This is it. It's time.' And then I wait. And wait. Are these stories at all positive for the project? I mean, you would think with states and governments using Ubuntu or Red Hat that it would catch on like wildfire if the savings are there so why isn't that happening? I know Microsoft sends out a lot of Wormtongues to stick in the ears of important people. Do you plan on targeting governments in a similar manner? Does/will Canonical work on making a presence in things like the EU Commissions where we've seen corporations collecting members in their pockets?"
Matt: No, we have no plans to turn Wormtongue. We do, however, have aspirations to play Frodo. :-)

Ultimately, governments (good ones, anyway) are established to reflect the voice of their citizens. At Canonical, we believe that real, lasting change happens from the bottom up, as citizens within government and IT and those served by it clamor for change. We try to help this along by working with government organizations, including open source-friendly lobbying groups, to promote free markets and expanded choice through free and open-source software, but I personally believe that individuals will make the difference.

Change can be expensive, whether in terms of cost or bother, and so as individuals or organizations we generally try to avoid it. But people are now starting to feel enough pain - be it software costs, inefficient use of hardware, viruses and other malware, etc. - that Linux and open-source software, generally, are getting plenty of attention. The cure, in other words, now outweighs the effort of applying it. Yes, Microsoft will do its part to thwart this progress,but even so I've seen broad and ever-increasing government adoption of open source. It's just that most of it doesn't get reported.

Don't lose heart and, in particular, don't lose "voice." We're being heard. The worst thing we could do is to slacken our pace now.

Revenue
by Enderandrew (866215)"Shuttleworth is still funding Canonical. At some point however, this needs to turn into a profitable venture to endure. How does Canonical create lasting revenue streams, and will those decisions come at the cost of usability and freedom in the distro, such as the recent decision to use Yahoo search (powered by Bing) as the default)?"
Matt: First off, it's critical to understand that Canonical doesn't make decisions at the cost of usability. Ever. Usability is our cardinal virtue.

The Yahoo! deal is not at the cost of usability. Yahoo! is an excellent and wildly popular search engine with many many millions of users. We are very pleased to have reached an agreement that will pump additional revenue into the community compared to the existing default. For those worried about Microsoft's involvement with Yahoo!, it is trivially easy to switch to Google or other alternatives.

We will make more commercial for-pay services available to our users, but we will never make then a requirement to have a full experience of the Ubuntu desktop. If you don't like them don't buy them and nothing will make you need to.

We have very healthy revenue coming from our various businesses, the most visible of which is providing support for our OEM partners like Dell as they roll Ubuntu-based devices globally. Less visible, but also fast growing, include our enterprise business (providing support and other services for Ubuntu in cloud and traditional server deployments) and our Ubuntu One services for Ubuntu client users.

I like to think of our guiding principle as "make money because of the Ubuntu community, not from it." At the scale where we operate, all sorts of financial opportunities become possible, opportunities that don't require us to hold back Ubuntu bits to goad people into purchasing. As we roll new services out, I hope you'll let us know how we're doing, and ensure we never sacrifice usability for financial gain.

Freedom, second?
by TheModelEskimo (968202) "Matt, you were intensely criticized by members of the Free Software community for your critical stance facing 'vague concepts' like software freedom and 'no vendor lock-in.' Reading your blog, it seems to me like you are still a fan of focusing on 'high quality software at a compelling price' rather than these other concepts. How will this position affect your work with Canonical and more specifically, its relationship with freedom-first software advocates?"
Matt: I've never considered myself at odds with the goals of freedom-first software advocates, though I sometimes disagree with the means and the timing. Some, for example, have criticized Canonical in the past for including non-free bits (codecs and such).

I'm not among that number, because I believe that if we ever want to see mainstream adoption of Linux, we need to provide solutions, preferably short-term, that map to users' requirements. How likely is it that the mainstream could adopt a Linux desktop, for example, that doesn't offer support for Flash so that people can watch YouTube videos, as just one example?

It's easy to demand that everyone be like us, right now. But that, to me, is the antithesis of freedom. I'm not interesting in forcing people to make a choice. That's no choice at all. I believe the best way is to consistently offer a better experience, and invite prospective users to try it.

Here's a personal example. In my new role, I have switched from using Mac OS X to Ubuntu Linux. I've been using a Mac since 2002 when I switched off Windows. This switch would have been painful but for the fact that Firefox runs so well on Linux, and gives me access to a range of online services (like Google Calendar) that I was using before on the Mac. It would have been doubly so if I couldn't keep using Tweetdeck and other software to which I'd grown accustomed on my Mac.

Over time, I'm sure I'll migrate to open-source alternatives, for the same reason I used Adium, not iChat, on my Mac: the open-source alternatives are often the best available.

But to force-feed "freedom" on me or anyone else is a foolish, losing proposition. Especially in the short term.

I believe that Canonical and the Ubuntu community are creating software that people will want to use, not that they have to use. In the three weeks I've been with Canonical, I've used my Mac exactly once (still moving music out of old, DRM-encrusted iTunes songs). I haven't missed it.

Your version of their vision
by eldavojohn (898314) "Late last year, you heralded some moves by Shuttleworth and you said:

This, I believe, is an opportunity for Canonical to tighten its focus. While Shuttleworth suggests that Silber's appointment 'doesn't mark a change of direction,' perhaps it should. With over 300 employees and products that span mobile, Netbooks and other personal computers, cloud computing, enterprise servers, and more, Canonical has its fingers in a lot of pots.

As COO, what are you going to do to improve the products you highlighted above? I'm not looking for a soft answer like 'I'm going to promote Ubuntu on netbooks' but more so an itemized list of measurable goals, with milestones, dates and areas of focus (for instance, power minded ARM distributions). Is there anything about their vision you intend to change or influence the most?"
Matt: I don't want to offend you with a "soft-ball" answer, but it would be inappropriate for me to provide the level of detail you request, in part because much of this information is confidential to Canonical and our partners, but also because a big part of our strategy is to undergird and rely upon the community to take Ubuntu into devices that we as a company cannot or choose not to cover.

That said, two things have impressed me in my three weeks with the company. First, there are, as you point out, a lot of things going on with the very real potential for inefficiency and lack of focus.

But two, the company is remarkably consistent in what it does choose to go after. In particular, we are relentlessly focused on improving the Linux user experience. Canonical, in conjunction with the Ubuntu community, builds the industry's best Linux distribution, one that even a (former) Mac user like myself can easily digest.

We intend to take this emphasis and expertise in user design into a wide array of devices, but importantly will continue to focus on those that require a general purpose operating system. The good news is that even despite the increasing diversity of devices, the world is actually converging on fewer platforms, not more.

For areas that require expertise or focus beyond ours, we encourage our community to take Ubuntu into such opportunities, and they have. You might be surprised to learn just how many of the devices out there are powered by Ubuntu, often without Canonical involved. I see this as very healthy. It's the only way to compete with much bigger competitors like Microsoft: beat them with a bigger community like Ubuntu.

This isn't to say that we couldn't focus more. But that was already underway through Mark's and Jane's guidance. My job is to accentuate it and ensure that we stay on track.

Gaming and drivers
by HungryHobo (1314109) "I like Linux, I like programming on a Linux machine, I like learning on a Linux machine but I can't really game on a Linux machine and that's a big thing in the home PC market. What are the plans to induce game makers to port their games to Linux? What moves are being made to try to encourage graphics chip companies to create good drivers for Linux?"
Matt: You're asking the wrong man! My favorite game is Rogue, originally developed for Unix and still going strong in the guise of Qt NetHack and other variants. I'm easy to please, I guess.

As for the general gaming market, yes, gaming is a weakness on Linux, but addressing that is not a priority for Canonical. Games developers will make their decisions based on their market dynamics and those dynamics are pointing more and more towards dedicated consoles rather than the general PC market.

We work very hard with the Linux Foundation and others in the Linux community to encourage component manufacturers to either open source their drivers or make them available for Linux and with considerable success. This is not to enable gaming per so but to make Linux a peer experience on all machines.

Proprietary products
Enderandrew (866215) "You often praise proprietary, closed-source products on your blog (especially products from Apple and IBM). What is your stance on mixing proprietary and open products?"
Matt: Ubuntu is about choice. While we believe that an operating system is best developed with the source code openly available, that does not mean that the applications running on it need to be restricted to only those using the same development method. Our own users tell us, in large numbers, that they would like to see apps become available from the likes of Adobe and the games developers. On server the case is even more apparent where there are excellent proprietary applications that we would love to make available to Ubuntu users and we work to do that.

We can't boil the ocean. We want people to adopt Ubuntu Linux, and part of that requires us to support the applications that the mass market requires. Our focus is to continue to provide the industry's best Linux experience, and to make that Linux experience superior to any other platform. This process is well underway, and will encourage more and more application developers to port their software to Ubuntu.

Along the way, we hope that others will follow our lead and open source their software, but we intend to lead by example, not force-feed the industry. Google, for example, is arguably putting more pressure on Microsoft's closed-source approach than any amount of lobbying ever has or will. You can argue that Google is only doing this out of self-interest, to which I reply, "Exactly." Once the industry recognizes its self-interest in open sourcing software, we'll have even more from which to choose.

I love great software, whatever its license. But I joined Canonical because I believe the open-source development model can create better software than closed alternatives, and I'm determined to prove that.

Enterprise versus desktop emphasis
by eldavojohn (898314) "You used to write a lot about desktop Linux distributions but now that you're COO of Canonical, the revenue comes most from enterprise support. Do you plan on trying to change that or maintain any value in pleasing the at home Ubuntu user? Your blog post talks about your kids achieving basic tasks with Ubuntu, will you still keep them in mind despite the fact your new employer doesn't see a dime from them? Any plans to make it more user friendly or make it more mainstream and less server room?"
Matt: Actually, the majority of Canonical's revenue does not derive from providing support to enterprises, though I of course hope and expect us to continue to grow that area of our business. Our revenue will be a mix of making Ubuntu available to everyone on a wide range of hardware, from selling services direct to users (e.g., Ubuntu One), enabling hardware manufacturers to deliver a solid, supported Ubuntu experience on a wide range of devices, and from selling support and other services to enterprise IT.

Our market opportunity derives from Ubuntu's global user community, but it's a matter of making money with or around that community, not from it. All sorts of business opportunities are possible once a platform becomes ubiquitous, which business opportunities don't depend on charging users for the right to use that platform. That's a 20th-century model that we eschew.

So, yes, you'll see Canonical putting a great deal of effort into making the Linux experience even more user friendly: the more users, the better our revenue opportunities from ancillary services. It's in our interest to have millions upon millions of people happily running Ubuntu, and our unwavering focus is on improving the usability and design of Ubuntu to ensure that they do just that.

Ubuntu and KDE and GNOME
by Enderandrew (866215) "I loathe Gnome personally but don't begrudge people the freedom of choice. However, with Ubuntu becoming almost synonymous with Linux, do they have a responsibility to try and put out a quality KDE desktop along with a quality Gnome desktop?"
Matt: I'm new to the Ubuntu party, but I believe we already do this with Kubuntu. No?

Ubuntu and KDE and GNOME (cont.)
by Anonymous Coward "More importantly, we see GNOME falling further and further behind KDE. We need to know exactly when Matt will be pushing for GNOME to be deprecated in favor of KDE (or even XFCE). He really doesn't have a choice; GNOME needs to go, and it needs to go very soon. We're seeing the GNOME community fragmenting, and quite badly. Some people still advocate using C, others are saying that Mono is the way to go. And yet others are pushing for Vala. Frankly, the internal strife will tear the GNOME project apart, much like happened to XFree86. I, for one, sure hope that Ubuntu has moved away from GNOME far before then."
by Enderandrew (866215) "I think Ubuntu is actively hurting the KDE community by giving it a bad name. When Canonical works on new features for each Ubuntu release, they work independently of the Kubuntu team. Kubuntu is constantly trying to play catch-up on base issues. Even worse, they [Ubuntu] put out unstable, buggy, and sometimes flat-out broken KDE packages. Almost every I've talked to that has had really bad experiences with KDE complain about bugs and constant crashes they had when testing KDE packages from Ubuntu. Read KDE forums, mailing lists, etc. You'll see some serious hate and vitriol from users who blame KDE devs... They don't realize it is their distro that is causing their problems. I've seen several KDE devs walk away and stop contributing because of all the hate they're getting. If Ubuntu wasn't putting out broken packages, it would remove a lot of this backlash. That is not to say that 100% of KDE backlash is Ubuntu-created. ... But Ubuntu certainly hasn't done KDE any favors the past two years with the packages they've put out."
Matt: I remember my first taste of the KDE/Gnome divide when I was involved in the Linux Business Office at Novell. It was fractious then and, judging from your "question," it remains so. I don't want to add to this rancorous debate, but do hope you'll continue to talk actively and openly with Canonical and the Ubuntu community to ensure your views are heard and the Ubuntu distribution remains one that you will enjoy using.

Quality control
by davidm2005 (1453017) "I have been using Ubuntu as a software developer for the past several years. I have been extremely disappointed with the most recent release of Ubuntu, 9.10, as it has been extremely buggy and seems like a step backwards. The conclusion of this review also expresses a lot of my thoughts about Ubuntu 9.10. I had so many problems in using 9.10, that did NOT exist in 9.04, that I switched one of the two computers I use at work to Windows 7, for stability (yes, these are crazy days). Do you have any plans to increase quality control in Ubuntu, even if it comes at the cost of delaying the every-six-month release schedule?"
Matt: We are not complacent about bugs or quality. Far from it. In fact, I've been surprised by the level of attention it gets within the company.

You can criticize Canonical and Ubuntu for many things, but the work of the engineers and community in making an incredible operating system for servers and desktops on a huge array of hardware available for free to all is not one of them.

Every release of Ubuntu gets more users and is used on a wider choice of hardware. This creates complexity. Making an operating system entirely independent of the hardware that it is run on is hard and it's harder again when you are trying to push the performance of that product with each release.

As for Ubuntu 9.10, I've heard people call it a buggy release but that has not been my personal experience, and it's an accusation that the data do not support. Yes, we're constantly trying to improve, as Canonical CTO Matt Zimmerman calls out. But I look at this as a very good problem to have.

Why?

Because it's a symptom of a very positive thing: growth. There are more users using Ubuntu on more hardware than any previous release. Millions upon millions of users. Importantly, with our hardware partners we are providing certified, pre-installed, and supported Ubuntu on an ever-widening array of hardware. Dell's XPS 13 is just one awesome example.

For those who prefer to go off the beaten track and install Ubuntu on alternative hardware, as I did recently with a ThinkPad X200s, there may be some manual labor involved, just as there would be if you were running Windows or Mac OS X on unsupported hardware. In my personal experience, however, everything "just works." I've yet to have a single problem. Coming from a former Mac user (motto: two buttons are too hard - just give me one button on my mouse! :-), that's high praise.

Quality control (cont.)
by bcrowell (177657) I've been using ubuntu since edgy eft, and I'm really dismayed by the quality of jaunty and (especially) karmic. The biggest issue is that sound, which worked for me in edgy through intrepid, started working poorly in jaunty, and is now essentially completely broken for me in karmic. I've spent a lot of time surfing ubuntuforms.org, collecting information, trying to write useful and well documented bug reports, etc. But the upshot is that there have been major, major regressions in sound for me.
Matt: I'm sorry to hear that (no pun intended). But see my response above.

Is there a time to fork?
by nine-times (778537) "I've been thinking about the relative lack of success of Linux on the desktop lately. By 'relative lack of success' I don't mean to bash the quality of Linux, but only that it doesn't seem to be very widely used in spite of being pretty good for a lot of purposes. So first, to what do you attribute the relative lack of success, and what plans do you have, if any, to do something about it. It seems to me that a fair amount of the problem isn't the OS itself, but the associate applications. For example, lots of people have complained about GIMP for reasons ranging from lack of specific functionality to an unconventional UI, and even to the awkward connotations of the name 'GIMP.' Even having personally gotten some graphic designers to try the GIMP, I have yet to know any professional designers who find it adequate. I'd like to use Linux, but don't find I can come close replicating an equivalent workflow to what I have available using tools like Microsoft Office, Adobe Creative Suite, and Sound Forge. (those are the applications I'm personally stuck with, though I'm sure other people have other applications on their personal lists.)"
Matt: As to the relative lack of market share, it comes down to inertia. I didn't give the Linux desktop much attention until I joined Canonical. I had used it off and on over the years, but there was never a compelling reason to change.

Now that I've switched, I'm surprised by how much my ignorance of desktop Linux was coloring my opinion of it. I've been using it as my dedicated OS for three weeks, and have had only one (minor) reason to revisit my old Mac machine. I simply haven't missed it, and I thought that I would struggle.

Until someone has a compelling reason to shift, however, they're unlikely to discover this. For those picking up new machines, for example, a low-cost netbook, they won't have to overcome this inertia. Email, Internet, IM, etc. all work just as well on Linux as they do on Windows or the Mac. These are the applications we spend 99.9999% of our days in (most of us, anyway). As a result, I think we'll start to see barriers come down.

The irony in this is that these application incompatibility concerns are the exact same ones I had when I started using a Mac in 2002. Years later, application support on the Mac is much better, though still not at the same level as Windows. And yet 99 percent of the time it doesn't matter, just as it doesn't on Linux. As more applications move to the Web and as application developers improve their support for Linux (a trend I've noticed happening), it will matter even less.

In the interim, if you are happy to pay for and need these specific Windows-only applications then Windows is probably the right OS for you. Microsoft Office, however, is not a compelling reason to keep paying the Windows tax for many people. It's one of those applications that we think we use more than we actually do, and which OpenOffice (or Google Docs, if you wish) more than adequately handles.

We would love Creative Suite to be available for Linux but the open source or web-based alternatives are satisfactory for many users.

Mobile platform plans
by abhikhurana (325468) "What are Canonical's plans for mobile platforms? With Maemo, another Debian based distro, now available for smartphones, would Canonical also get involved with either that or maybe develop a completely new Distro? With the desktop Linux market being extremely small and server markets being dominated by Red Hat and Novell, mobiles probably are the sweet spot for Canonical, with its strong focus on usability. Additionally, the lack of standardization means that users are more willing to experiment with interfaces. So what is the relative priority of Mobile, Netbook, Desktop and Server platform in Canonical's roadmap?"
Matt: Mobile is a top priority for Canonical, especially as it looks less and less like the traditional embedded market and more and more like a general-purpose OS market. That's our sweet spot, and given our concern for and expertise in user interface design, we will be leaders in this market.

We will do a lot of work on ARM and Intel platforms this year that will see Ubuntu popping up all over the the computing landscape. Ubuntu is a platform: it is not a desktop product or a server product or a mobile product. So where there is a requirement for an OS you will find Ubuntu. You'd be surprised by the kinds of devices you already own that run Ubuntu today.

A couple of weeks ago you posed some questions for Matt Asay, who recently moved into the COO role at Canonical. Click below to read his answers.
Adoption stories and influences
by eldavojohn (898314)"Every so often I see an adoption story about so-and-so taking up some open source solution and sometimes I think 'Wow, French government? Now it's really going to take off. This is it. It's time.' And then I wait. And wait. Are these stories at all positive for the project? I mean, you would think with states and governments using Ubuntu or Red Hat that it would catch on like wildfire if the savings are there so why isn't that happening? I know Microsoft sends out a lot of Wormtongues to stick in the ears of important people. Do you plan on targeting governments in a similar manner? Does/will Canonical work on making a presence in things like the EU Commissions where we've seen corporations collecting members in their pockets?"
Matt: No, we have no plans to turn Wormtongue. We do, however, have aspirations to play Frodo. :-)

Ultimately, governments (good ones, anyway) are established to reflect the voice of their citizens. At Canonical, we believe that real, lasting change happens from the bottom up, as citizens within government and IT and those served by it clamor for change. We try to help this along by working with government organizations, including open source-friendly lobbying groups, to promote free markets and expanded choice through free and open-source software, but I personally believe that individuals will make the difference.

Change can be expensive, whether in terms of cost or bother, and so as individuals or organizations we generally try to avoid it. But people are now starting to feel enough pain - be it software costs, inefficient use of hardware, viruses and other malware, etc. - that Linux and open-source software, generally, are getting plenty of attention. The cure, in other words, now outweighs the effort of applying it. Yes, Microsoft will do its part to thwart this progress,but even so I've seen broad and ever-increasing government adoption of open source. It's just that most of it doesn't get reported.

Don't lose heart and, in particular, don't lose "voice." We're being heard. The worst thing we could do is to slacken our pace now.

Revenue
by Enderandrew (866215)"Shuttleworth is still funding Canonical. At some point however, this needs to turn into a profitable venture to endure. How does Canonical create lasting revenue streams, and will those decisions come at the cost of usability and freedom in the distro, such as the recent decision to use Yahoo search (powered by Bing) as the default)?"
Matt: First off, it's critical to understand that Canonical doesn't make decisions at the cost of usability. Ever. Usability is our cardinal virtue.

The Yahoo! deal is not at the cost of usability. Yahoo! is an excellent and wildly popular search engine with many many millions of users. We are very pleased to have reached an agreement that will pump additional revenue into the community compared to the existing default. For those worried about Microsoft's involvement with Yahoo!, it is trivially easy to switch to Google or other alternatives.

We will make more commercial for-pay services available to our users, but we will never make then a requirement to have a full experience of the Ubuntu desktop. If you don't like them don't buy them and nothing will make you need to.

We have very healthy revenue coming from our various businesses, the most visible of which is providing support for our OEM partners like Dell as they roll Ubuntu-based devices globally. Less visible, but also fast growing, include our enterprise business (providing support and other services for Ubuntu in cloud and traditional server deployments) and our Ubuntu One services for Ubuntu client users.

I like to think of our guiding principle as "make money because of the Ubuntu community, not from it." At the scale where we operate, all sorts of financial opportunities become possible, opportunities that don't require us to hold back Ubuntu bits to goad people into purchasing. As we roll new services out, I hope you'll let us know how we're doing, and ensure we never sacrifice usability for financial gain.

Freedom, second?
by TheModelEskimo (968202) "Matt, you were intensely criticized by members of the Free Software community for your critical stance facing 'vague concepts' like software freedom and 'no vendor lock-in.' Reading your blog, it seems to me like you are still a fan of focusing on 'high quality software at a compelling price' rather than these other concepts. How will this position affect your work with Canonical and more specifically, its relationship with freedom-first software advocates?"
Matt: I've never considered myself at odds with the goals of freedom-first software advocates, though I sometimes disagree with the means and the timing. Some, for example, have criticized Canonical in the past for including non-free bits (codecs and such).

I'm not among that number, because I believe that if we ever want to see mainstream adoption of Linux, we need to provide solutions, preferably short-term, that map to users' requirements. How likely is it that the mainstream could adopt a Linux desktop, for example, that doesn't offer support for Flash so that people can watch YouTube videos, as just one example?

It's easy to demand that everyone be like us, right now. But that, to me, is the antithesis of freedom. I'm not interesting in forcing people to make a choice. That's no choice at all. I believe the best way is to consistently offer a better experience, and invite prospective users to try it.

Here's a personal example. In my new role, I have switched from using Mac OS X to Ubuntu Linux. I've been using a Mac since 2002 when I switched off Windows. This switch would have been painful but for the fact that Firefox runs so well on Linux, and gives me access to a range of online services (like Google Calendar) that I was using before on the Mac. It would have been doubly so if I couldn't keep using Tweetdeck and other software to which I'd grown accustomed on my Mac.

Over time, I'm sure I'll migrate to open-source alternatives, for the same reason I used Adium, not iChat, on my Mac: the open-source alternatives are often the best available.

But to force-feed "freedom" on me or anyone else is a foolish, losing proposition. Especially in the short term.

I believe that Canonical and the Ubuntu community are creating software that people will want to use, not that they have to use. In the three weeks I've been with Canonical, I've used my Mac exactly once (still moving music out of old, DRM-encrusted iTunes songs). I haven't missed it.

Your version of their vision
by eldavojohn (898314) "Late last year, you heralded some moves by Shuttleworth and you said:

This, I believe, is an opportunity for Canonical to tighten its focus. While Shuttleworth suggests that Silber's appointment 'doesn't mark a change of direction,' perhaps it should. With over 300 employees and products that span mobile, Netbooks and other personal computers, cloud computing, enterprise servers, and more, Canonical has its fingers in a lot of pots.

As COO, what are you going to do to improve the products you highlighted above? I'm not looking for a soft answer like 'I'm going to promote Ubuntu on netbooks' but more so an itemized list of measurable goals, with milestones, dates and areas of focus (for instance, power minded ARM distributions). Is there anything about their vision you intend to change or influence the most?"
Matt: I don't want to offend you with a "soft-ball" answer, but it would be inappropriate for me to provide the level of detail you request, in part because much of this information is confidential to Canonical and our partners, but also because a big part of our strategy is to undergird and rely upon the community to take Ubuntu into devices that we as a company cannot or choose not to cover.

That said, two things have impressed me in my three weeks with the company. First, there are, as you point out, a lot of things going on with the very real potential for inefficiency and lack of focus.

But two, the company is remarkably consistent in what it does choose to go after. In particular, we are relentlessly focused on improving the Linux user experience. Canonical, in conjunction with the Ubuntu community, builds the industry's best Linux distribution, one that even a (former) Mac user like myself can easily digest.

We intend to take this emphasis and expertise in user design into a wide array of devices, but importantly will continue to focus on those that require a general purpose operating system. The good news is that even despite the increasing diversity of devices, the world is actually converging on fewer platforms, not more.

For areas that require expertise or focus beyond ours, we encourage our community to take Ubuntu into such opportunities, and they have. You might be surprised to learn just how many of the devices out there are powered by Ubuntu, often without Canonical involved. I see this as very healthy. It's the only way to compete with much bigger competitors like Microsoft: beat them with a bigger community like Ubuntu.

This isn't to say that we couldn't focus more. But that was already underway through Mark's and Jane's guidance. My job is to accentuate it and ensure that we stay on track.

Gaming and drivers
by HungryHobo (1314109) "I like Linux, I like programming on a Linux machine, I like learning on a Linux machine but I can't really game on a Linux machine and that's a big thing in the home PC market. What are the plans to induce game makers to port their games to Linux? What moves are being made to try to encourage graphics chip companies to create good drivers for Linux?"
Matt: You're asking the wrong man! My favorite game is Rogue, originally developed for Unix and still going strong in the guise of Qt NetHack and other variants. I'm easy to please, I guess.

As for the general gaming market, yes, gaming is a weakness on Linux, but addressing that is not a priority for Canonical. Games developers will make their decisions based on their market dynamics and those dynamics are pointing more and more towards dedicated consoles rather than the general PC market.

We work very hard with the Linux Foundation and others in the Linux community to encourage component manufacturers to either open source their drivers or make them available for Linux and with considerable success. This is not to enable gaming per so but to make Linux a peer experience on all machines.

Proprietary products
Enderandrew (866215) "You often praise proprietary, closed-source products on your blog (especially products from Apple and IBM). What is your stance on mixing proprietary and open products?"
Matt: Ubuntu is about choice. While we believe that an operating system is best developed with the source code openly available, that does not mean that the applications running on it need to be restricted to only those using the same development method. Our own users tell us, in large numbers, that they would like to see apps become available from the likes of Adobe and the games developers. On server the case is even more apparent where there are excellent proprietary applications that we would love to make available to Ubuntu users and we work to do that.

We can't boil the ocean. We want people to adopt Ubuntu Linux, and part of that requires us to support the applications that the mass market requires. Our focus is to continue to provide the industry's best Linux experience, and to make that Linux experience superior to any other platform. This process is well underway, and will encourage more and more application developers to port their software to Ubuntu.

Along the way, we hope that others will follow our lead and open source their software, but we intend to lead by example, not force-feed the industry. Google, for example, is arguably putting more pressure on Microsoft's closed-source approach than any amount of lobbying ever has or will. You can argue that Google is only doing this out of self-interest, to which I reply, "Exactly." Once the industry recognizes its self-interest in open sourcing software, we'll have even more from which to choose.

I love great software, whatever its license. But I joined Canonical because I believe the open-source development model can create better software than closed alternatives, and I'm determined to prove that.

Enterprise versus desktop emphasis
by eldavojohn (898314) "You used to write a lot about desktop Linux distributions but now that you're COO of Canonical, the revenue comes most from enterprise support. Do you plan on trying to change that or maintain any value in pleasing the at home Ubuntu user? Your blog post talks about your kids achieving basic tasks with Ubuntu, will you still keep them in mind despite the fact your new employer doesn't see a dime from them? Any plans to make it more user friendly or make it more mainstream and less server room?"
Matt: Actually, the majority of Canonical's revenue does not derive from providing support to enterprises, though I of course hope and expect us to continue to grow that area of our business. Our revenue will be a mix of making Ubuntu available to everyone on a wide range of hardware, from selling services direct to users (e.g., Ubuntu One), enabling hardware manufacturers to deliver a solid, supported Ubuntu experience on a wide range of devices, and from selling support and other services to enterprise IT.

Our market opportunity derives from Ubuntu's global user community, but it's a matter of making money with or around that community, not from it. All sorts of business opportunities are possible once a platform becomes ubiquitous, which business opportunities don't depend on charging users for the right to use that platform. That's a 20th-century model that we eschew.

So, yes, you'll see Canonical putting a great deal of effort into making the Linux experience even more user friendly: the more users, the better our revenue opportunities from ancillary services. It's in our interest to have millions upon millions of people happily running Ubuntu, and our unwavering focus is on improving the usability and design of Ubuntu to ensure that they do just that.

Ubuntu and KDE and GNOME
by Enderandrew (866215) "I loathe Gnome personally but don't begrudge people the freedom of choice. However, with Ubuntu becoming almost synonymous with Linux, do they have a responsibility to try and put out a quality KDE desktop along with a quality Gnome desktop?"
Matt: I'm new to the Ubuntu party, but I believe we already do this with Kubuntu. No?

Ubuntu and KDE and GNOME (cont.)
by Anonymous Coward "More importantly, we see GNOME falling further and further behind KDE. We need to know exactly when Matt will be pushing for GNOME to be deprecated in favor of KDE (or even XFCE). He really doesn't have a choice; GNOME needs to go, and it needs to go very soon. We're seeing the GNOME community fragmenting, and quite badly. Some people still advocate using C, others are saying that Mono is the way to go. And yet others are pushing for Vala. Frankly, the internal strife will tear the GNOME project apart, much like happened to XFree86. I, for one, sure hope that Ubuntu has moved away from GNOME far before then."
by Enderandrew (866215) "I think Ubuntu is actively hurting the KDE community by giving it a bad name. When Canonical works on new features for each Ubuntu release, they work independently of the Kubuntu team. Kubuntu is constantly trying to play catch-up on base issues. Even worse, they [Ubuntu] put out unstable, buggy, and sometimes flat-out broken KDE packages. Almost every I've talked to that has had really bad experiences with KDE complain about bugs and constant crashes they had when testing KDE packages from Ubuntu. Read KDE forums, mailing lists, etc. You'll see some serious hate and vitriol from users who blame KDE devs... They don't realize it is their distro that is causing their problems. I've seen several KDE devs walk away and stop contributing because of all the hate they're getting. If Ubuntu wasn't putting out broken packages, it would remove a lot of this backlash. That is not to say that 100% of KDE backlash is Ubuntu-created. ... But Ubuntu certainly hasn't done KDE any favors the past two years with the packages they've put out."
Matt: I remember my first taste of the KDE/Gnome divide when I was involved in the Linux Business Office at Novell. It was fractious then and, judging from your "question," it remains so. I don't want to add to this rancorous debate, but do hope you'll continue to talk actively and openly with Canonical and the Ubuntu community to ensure your views are heard and the Ubuntu distribution remains one that you will enjoy using.

Quality control
by davidm2005 (1453017) "I have been using Ubuntu as a software developer for the past several years. I have been extremely disappointed with the most recent release of Ubuntu, 9.10, as it has been extremely buggy and seems like a step backwards. The conclusion of this review also expresses a lot of my thoughts about Ubuntu 9.10. I had so many problems in using 9.10, that did NOT exist in 9.04, that I switched one of the two computers I use at work to Windows 7, for stability (yes, these are crazy days). Do you have any plans to increase quality control in Ubuntu, even if it comes at the cost of delaying the every-six-month release schedule?"
Matt: We are not complacent about bugs or quality. Far from it. In fact, I've been surprised by the level of attention it gets within the company.

You can criticize Canonical and Ubuntu for many things, but the work of the engineers and community in making an incredible operating system for servers and desktops on a huge array of hardware available for free to all is not one of them.

Every release of Ubuntu gets more users and is used on a wider choice of hardware. This creates complexity. Making an operating system entirely independent of the hardware that it is run on is hard and it's harder again when you are trying to push the performance of that product with each release.

As for Ubuntu 9.10, I've heard people call it a buggy release but that has not been my personal experience, and it's an accusation that the data do not support. Yes, we're constantly trying to improve, as Canonical CTO Matt Zimmerman calls out. But I look at this as a very good problem to have.

Why?

Because it's a symptom of a very positive thing: growth. There are more users using Ubuntu on more hardware than any previous release. Millions upon millions of users. Importantly, with our hardware partners we are providing certified, pre-installed, and supported Ubuntu on an ever-widening array of hardware. Dell's XPS 13 is just one awesome example.

For those who prefer to go off the beaten track and install Ubuntu on alternative hardware, as I did recently with a ThinkPad X200s, there may be some manual labor involved, just as there would be if you were running Windows or Mac OS X on unsupported hardware. In my personal experience, however, everything "just works." I've yet to have a single problem. Coming from a former Mac user (motto: two buttons are too hard - just give me one button on my mouse! :-), that's high praise.

Quality control (cont.)
by bcrowell (177657) I've been using ubuntu since edgy eft, and I'm really dismayed by the quality of jaunty and (especially) karmic. The biggest issue is that sound, which worked for me in edgy through intrepid, started working poorly in jaunty, and is now essentially completely broken for me in karmic. I've spent a lot of time surfing ubuntuforms.org, collecting information, trying to write useful and well documented bug reports, etc. But the upshot is that there have been major, major regressions in sound for me.
Matt: I'm sorry to hear that (no pun intended). But see my response above.

Is there a time to fork?
by nine-times (778537) "I've been thinking about the relative lack of success of Linux on the desktop lately. By 'relative lack of success' I don't mean to bash the quality of Linux, but only that it doesn't seem to be very widely used in spite of being pretty good for a lot of purposes. So first, to what do you attribute the relative lack of success, and what plans do you have, if any, to do something about it. It seems to me that a fair amount of the problem isn't the OS itself, but the associate applications. For example, lots of people have complained about GIMP for reasons ranging from lack of specific functionality to an unconventional UI, and even to the awkward connotations of the name 'GIMP.' Even having personally gotten some graphic designers to try the GIMP, I have yet to know any professional designers who find it adequate. I'd like to use Linux, but don't find I can come close replicating an equivalent workflow to what I have available using tools like Microsoft Office, Adobe Creative Suite, and Sound Forge. (those are the applications I'm personally stuck with, though I'm sure other people have other applications on their personal lists.)"
Matt: As to the relative lack of market share, it comes down to inertia. I didn't give the Linux desktop much attention until I joined Canonical. I had used it off and on over the years, but there was never a compelling reason to change.

Now that I've switched, I'm surprised by how much my ignorance of desktop Linux was coloring my opinion of it. I've been using it as my dedicated OS for three weeks, and have had only one (minor) reason to revisit my old Mac machine. I simply haven't missed it, and I thought that I would struggle.

Until someone has a compelling reason to shift, however, they're unlikely to discover this. For those picking up new machines, for example, a low-cost netbook, they won't have to overcome this inertia. Email, Internet, IM, etc. all work just as well on Linux as they do on Windows or the Mac. These are the applications we spend 99.9999% of our days in (most of us, anyway). As a result, I think we'll start to see barriers come down.

The irony in this is that these application incompatibility concerns are the exact same ones I had when I started using a Mac in 2002. Years later, application support on the Mac is much better, though still not at the same level as Windows. And yet 99 percent of the time it doesn't matter, just as it doesn't on Linux. As more applications move to the Web and as application developers improve their support for Linux (a trend I've noticed happening), it will matter even less.

In the interim, if you are happy to pay for and need these specific Windows-only applications then Windows is probably the right OS for you. Microsoft Office, however, is not a compelling reason to keep paying the Windows tax for many people. It's one of those applications that we think we use more than we actually do, and which OpenOffice (or Google Docs, if you wish) more than adequately handles.

We would love Creative Suite to be available for Linux but the open source or web-based alternatives are satisfactory for many users.

Mobile platform plans
by abhikhurana (325468) "What are Canonical's plans for mobile platforms? With Maemo, another Debian based distro, now available for smartphones, would Canonical also get involved with either that or maybe develop a completely new Distro? With the desktop Linux market being extremely small and server markets being dominated by Red Hat and Novell, mobiles probably are the sweet spot for Canonical, with its strong focus on usability. Additionally, the lack of standardization means that users are more willing to experiment with interfaces. So what is the relative priority of Mobile, Netbook, Desktop and Server platform in Canonical's roadmap?"
Matt: Mobile is a top priority for Canonical, especially as it looks less and less like the traditional embedded market and more and more like a general-purpose OS market. That's our sweet spot, and given our concern for and expertise in user interface design, we will be leaders in this market.

We will do a lot of work on ARM and Intel platforms this year that will see Ubuntu popping up all over the the computing landscape. Ubuntu is a platform: it is not a desktop product or a server product or a mobile product. So where there is a requirement for an OS you will find Ubuntu. You'd be surprised by the kinds of devices you already own that run Ubuntu today.

A couple of weeks ago you posed some questions for Matt Asay, who recently moved into the COO role at Canonical. Click below to read his answers.
Adoption stories and influences
by eldavojohn (898314)"Every so often I see an adoption story about so-and-so taking up some open source solution and sometimes I think 'Wow, French government? Now it's really going to take off. This is it. It's time.' And then I wait. And wait. Are these stories at all positive for the project? I mean, you would think with states and governments using Ubuntu or Red Hat that it would catch on like wildfire if the savings are there so why isn't that happening? I know Microsoft sends out a lot of Wormtongues to stick in the ears of important people. Do you plan on targeting governments in a similar manner? Does/will Canonical work on making a presence in things like the EU Commissions where we've seen corporations collecting members in their pockets?"
Matt: No, we have no plans to turn Wormtongue. We do, however, have aspirations to play Frodo. :-)

Ultimately, governments (good ones, anyway) are established to reflect the voice of their citizens. At Canonical, we believe that real, lasting change happens from the bottom up, as citizens within government and IT and those served by it clamor for change. We try to help this along by working with government organizations, including open source-friendly lobbying groups, to promote free markets and expanded choice through free and open-source software, but I personally believe that individuals will make the difference.

Change can be expensive, whether in terms of cost or bother, and so as individuals or organizations we generally try to avoid it. But people are now starting to feel enough pain - be it software costs, inefficient use of hardware, viruses and other malware, etc. - that Linux and open-source software, generally, are getting plenty of attention. The cure, in other words, now outweighs the effort of applying it. Yes, Microsoft will do its part to thwart this progress,but even so I've seen broad and ever-increasing government adoption of open source. It's just that most of it doesn't get reported.

Don't lose heart and, in particular, don't lose "voice." We're being heard. The worst thing we could do is to slacken our pace now.

Revenue
by Enderandrew (866215)"Shuttleworth is still funding Canonical. At some point however, this needs to turn into a profitable venture to endure. How does Canonical create lasting revenue streams, and will those decisions come at the cost of usability and freedom in the distro, such as the recent decision to use Yahoo search (powered by Bing) as the default)?"
Matt: First off, it's critical to understand that Canonical doesn't make decisions at the cost of usability. Ever. Usability is our cardinal virtue.

The Yahoo! deal is not at the cost of usability. Yahoo! is an excellent and wildly popular search engine with many many millions of users. We are very pleased to have reached an agreement that will pump additional revenue into the community compared to the existing default. For those worried about Microsoft's involvement with Yahoo!, it is trivially easy to switch to Google or other alternatives.

We will make more commercial for-pay services available to our users, but we will never make then a requirement to have a full experience of the Ubuntu desktop. If you don't like them don't buy them and nothing will make you need to.

We have very healthy revenue coming from our various businesses, the most visible of which is providing support for our OEM partners like Dell as they roll Ubuntu-based devices globally. Less visible, but also fast growing, include our enterprise business (providing support and other services for Ubuntu in cloud and traditional server deployments) and our Ubuntu One services for Ubuntu client users.

I like to think of our guiding principle as "make money because of the Ubuntu community, not from it." At the scale where we operate, all sorts of financial opportunities become possible, opportunities that don't require us to hold back Ubuntu bits to goad people into purchasing. As we roll new services out, I hope you'll let us know how we're doing, and ensure we never sacrifice usability for financial gain.

Freedom, second?
by TheModelEskimo (968202) "Matt, you were intensely criticized by members of the Free Software community for your critical stance facing 'vague concepts' like software freedom and 'no vendor lock-in.' Reading your blog, it seems to me like you are still a fan of focusing on 'high quality software at a compelling price' rather than these other concepts. How will this position affect your work with Canonical and more specifically, its relationship with freedom-first software advocates?"
Matt: I've never considered myself at odds with the goals of freedom-first software advocates, though I sometimes disagree with the means and the timing. Some, for example, have criticized Canonical in the past for including non-free bits (codecs and such).

I'm not among that number, because I believe that if we ever want to see mainstream adoption of Linux, we need to provide solutions, preferably short-term, that map to users' requirements. How likely is it that the mainstream could adopt a Linux desktop, for example, that doesn't offer support for Flash so that people can watch YouTube videos, as just one example?

It's easy to demand that everyone be like us, right now. But that, to me, is the antithesis of freedom. I'm not interesting in forcing people to make a choice. That's no choice at all. I believe the best way is to consistently offer a better experience, and invite prospective users to try it.

Here's a personal example. In my new role, I have switched from using Mac OS X to Ubuntu Linux. I've been using a Mac since 2002 when I switched off Windows. This switch would have been painful but for the fact that Firefox runs so well on Linux, and gives me access to a range of online services (like Google Calendar) that I was using before on the Mac. It would have been doubly so if I couldn't keep using Tweetdeck and other software to which I'd grown accustomed on my Mac.

Over time, I'm sure I'll migrate to open-source alternatives, for the same reason I used Adium, not iChat, on my Mac: the open-source alternatives are often the best available.

But to force-feed "freedom" on me or anyone else is a foolish, losing proposition. Especially in the short term.

I believe that Canonical and the Ubuntu community are creating software that people will want to use, not that they have to use. In the three weeks I've been with Canonical, I've used my Mac exactly once (still moving music out of old, DRM-encrusted iTunes songs). I haven't missed it.

Your version of their vision
by eldavojohn (898314) "Late last year, you heralded some moves by Shuttleworth and you said:

This, I believe, is an opportunity for Canonical to tighten its focus. While Shuttleworth suggests that Silber's appointment 'doesn't mark a change of direction,' perhaps it should. With over 300 employees and products that span mobile, Netbooks and other personal computers, cloud computing, enterprise servers, and more, Canonical has its fingers in a lot of pots.

As COO, what are you going to do to improve the products you highlighted above? I'm not looking for a soft answer like 'I'm going to promote Ubuntu on netbooks' but more so an itemized list of measurable goals, with milestones, dates and areas of focus (for instance, power minded ARM distributions). Is there anything about their vision you intend to change or influence the most?"
Matt: I don't want to offend you with a "soft-ball" answer, but it would be inappropriate for me to provide the level of detail you request, in part because much of this information is confidential to Canonical and our partners, but also because a big part of our strategy is to undergird and rely upon the community to take Ubuntu into devices that we as a company cannot or choose not to cover.

That said, two things have impressed me in my three weeks with the company. First, there are, as you point out, a lot of things going on with the very real potential for inefficiency and lack of focus.

But two, the company is remarkably consistent in what it does choose to go after. In particular, we are relentlessly focused on improving the Linux user experience. Canonical, in conjunction with the Ubuntu community, builds the industry's best Linux distribution, one that even a (former) Mac user like myself can easily digest.

We intend to take this emphasis and expertise in user design into a wide array of devices, but importantly will continue to focus on those that require a general purpose operating system. The good news is that even despite the increasing diversity of devices, the world is actually converging on fewer platforms, not more.

For areas that require expertise or focus beyond ours, we encourage our community to take Ubuntu into such opportunities, and they have. You might be surprised to learn just how many of the devices out there are powered by Ubuntu, often without Canonical involved. I see this as very healthy. It's the only way to compete with much bigger competitors like Microsoft: beat them with a bigger community like Ubuntu.

This isn't to say that we couldn't focus more. But that was already underway through Mark's and Jane's guidance. My job is to accentuate it and ensure that we stay on track.

Gaming and drivers
by HungryHobo (1314109) "I like Linux, I like programming on a Linux machine, I like learning on a Linux machine but I can't really game on a Linux machine and that's a big thing in the home PC market. What are the plans to induce game makers to port their games to Linux? What moves are being made to try to encourage graphics chip companies to create good drivers for Linux?"
Matt: You're asking the wrong man! My favorite game is Rogue, originally developed for Unix and still going strong in the guise of Qt NetHack and other variants. I'm easy to please, I guess.

As for the general gaming market, yes, gaming is a weakness on Linux, but addressing that is not a priority for Canonical. Games developers will make their decisions based on their market dynamics and those dynamics are pointing more and more towards dedicated consoles rather than the general PC market.

We work very hard with the Linux Foundation and others in the Linux community to encourage component manufacturers to either open source their drivers or make them available for Linux and with considerable success. This is not to enable gaming per so but to make Linux a peer experience on all machines.

Proprietary products
Enderandrew (866215) "You often praise proprietary, closed-source products on your blog (especially products from Apple and IBM). What is your stance on mixing proprietary and open products?"
Matt: Ubuntu is about choice. While we believe that an operating system is best developed with the source code openly available, that does not mean that the applications running on it need to be restricted to only those using the same development method. Our own users tell us, in large numbers, that they would like to see apps become available from the likes of Adobe and the games developers. On server the case is even more apparent where there are excellent proprietary applications that we would love to make available to Ubuntu users and we work to do that.

We can't boil the ocean. We want people to adopt Ubuntu Linux, and part of that requires us to support the applications that the mass market requires. Our focus is to continue to provide the industry's best Linux experience, and to make that Linux experience superior to any other platform. This process is well underway, and will encourage more and more application developers to port their software to Ubuntu.

Along the way, we hope that others will follow our lead and open source their software, but we intend to lead by example, not force-feed the industry. Google, for example, is arguably putting more pressure on Microsoft's closed-source approach than any amount of lobbying ever has or will. You can argue that Google is only doing this out of self-interest, to which I reply, "Exactly." Once the industry recognizes its self-interest in open sourcing software, we'll have even more from which to choose.

I love great software, whatever its license. But I joined Canonical because I believe the open-source development model can create better software than closed alternatives, and I'm determined to prove that.

Enterprise versus desktop emphasis
by eldavojohn (898314) "You used to write a lot about desktop Linux distributions but now that you're COO of Canonical, the revenue comes most from enterprise support. Do you plan on trying to change that or maintain any value in pleasing the at home Ubuntu user? Your blog post talks about your kids achieving basic tasks with Ubuntu, will you still keep them in mind despite the fact your new employer doesn't see a dime from them? Any plans to make it more user friendly or make it more mainstream and less server room?"
Matt: Actually, the majority of Canonical's revenue does not derive from providing support to enterprises, though I of course hope and expect us to continue to grow that area of our business. Our revenue will be a mix of making Ubuntu available to everyone on a wide range of hardware, from selling services direct to users (e.g., Ubuntu One), enabling hardware manufacturers to deliver a solid, supported Ubuntu experience on a wide range of devices, and from selling support and other services to enterprise IT.

Our market opportunity derives from Ubuntu's global user community, but it's a matter of making money with or around that community, not from it. All sorts of business opportunities are possible once a platform becomes ubiquitous, which business opportunities don't depend on charging users for the right to use that platform. That's a 20th-century model that we eschew.

So, yes, you'll see Canonical putting a great deal of effort into making the Linux experience even more user friendly: the more users, the better our revenue opportunities from ancillary services. It's in our interest to have millions upon millions of people happily running Ubuntu, and our unwavering focus is on improving the usability and design of Ubuntu to ensure that they do just that.

Ubuntu and KDE and GNOME
by Enderandrew (866215) "I loathe Gnome personally but don't begrudge people the freedom of choice. However, with Ubuntu becoming almost synonymous with Linux, do they have a responsibility to try and put out a quality KDE desktop along with a quality Gnome desktop?"
Matt: I'm new to the Ubuntu party, but I believe we already do this with Kubuntu. No?

Ubuntu and KDE and GNOME (cont.)
by Anonymous Coward "More importantly, we see GNOME falling further and further behind KDE. We need to know exactly when Matt will be pushing for GNOME to be deprecated in favor of KDE (or even XFCE). He really doesn't have a choice; GNOME needs to go, and it needs to go very soon. We're seeing the GNOME community fragmenting, and quite badly. Some people still advocate using C, others are saying that Mono is the way to go. And yet others are pushing for Vala. Frankly, the internal strife will tear the GNOME project apart, much like happened to XFree86. I, for one, sure hope that Ubuntu has moved away from GNOME far before then."
by Enderandrew (866215) "I think Ubuntu is actively hurting the KDE community by giving it a bad name. When Canonical works on new features for each Ubuntu release, they work independently of the Kubuntu team. Kubuntu is constantly trying to play catch-up on base issues. Even worse, they [Ubuntu] put out unstable, buggy, and sometimes flat-out broken KDE packages. Almost every I've talked to that has had really bad experiences with KDE complain about bugs and constant crashes they had when testing KDE packages from Ubuntu. Read KDE forums, mailing lists, etc. You'll see some serious hate and vitriol from users who blame KDE devs... They don't realize it is their distro that is causing their problems. I've seen several KDE devs walk away and stop contributing because of all the hate they're getting. If Ubuntu wasn't putting out broken packages, it would remove a lot of this backlash. That is not to say that 100% of KDE backlash is Ubuntu-created. ... But Ubuntu certainly hasn't done KDE any favors the past two years with the packages they've put out."
Matt: I remember my first taste of the KDE/Gnome divide when I was involved in the Linux Business Office at Novell. It was fractious then and, judging from your "question," it remains so. I don't want to add to this rancorous debate, but do hope you'll continue to talk actively and openly with Canonical and the Ubuntu community to ensure your views are heard and the Ubuntu distribution remains one that you will enjoy using.

Quality control
by davidm2005 (1453017) "I have been using Ubuntu as a software developer for the past several years. I have been extremely disappointed with the most recent release of Ubuntu, 9.10, as it has been extremely buggy and seems like a step backwards. The conclusion of this review also expresses a lot of my thoughts about Ubuntu 9.10. I had so many problems in using 9.10, that did NOT exist in 9.04, that I switched one of the two computers I use at work to Windows 7, for stability (yes, these are crazy days). Do you have any plans to increase quality control in Ubuntu, even if it comes at the cost of delaying the every-six-month release schedule?"
Matt: We are not complacent about bugs or quality. Far from it. In fact, I've been surprised by the level of attention it gets within the company.

You can criticize Canonical and Ubuntu for many things, but the work of the engineers and community in making an incredible operating system for servers and desktops on a huge array of hardware available for free to all is not one of them.

Every release of Ubuntu gets more users and is used on a wider choice of hardware. This creates complexity. Making an operating system entirely independent of the hardware that it is run on is hard and it's harder again when you are trying to push the performance of that product with each release.

As for Ubuntu 9.10, I've heard people call it a buggy release but that has not been my personal experience, and it's an accusation that the data do not support. Yes, we're constantly trying to improve, as Canonical CTO Matt Zimmerman calls out. But I look at this as a very good problem to have.

Why?

Because it's a symptom of a very positive thing: growth. There are more users using Ubuntu on more hardware than any previous release. Millions upon millions of users. Importantly, with our hardware partners we are providing certified, pre-installed, and supported Ubuntu on an ever-widening array of hardware. Dell's XPS 13 is just one awesome example.

For those who prefer to go off the beaten track and install Ubuntu on alternative hardware, as I did recently with a ThinkPad X200s, there may be some manual labor involved, just as there would be if you were running Windows or Mac OS X on unsupported hardware. In my personal experience, however, everything "just works." I've yet to have a single problem. Coming from a former Mac user (motto: two buttons are too hard - just give me one button on my mouse! :-), that's high praise.

Quality control (cont.)
by bcrowell (177657) I've been using ubuntu since edgy eft, and I'm really dismayed by the quality of jaunty and (especially) karmic. The biggest issue is that sound, which worked for me in edgy through intrepid, started working poorly in jaunty, and is now essentially completely broken for me in karmic. I've spent a lot of time surfing ubuntuforms.org, collecting information, trying to write useful and well documented bug reports, etc. But the upshot is that there have been major, major regressions in sound for me.
Matt: I'm sorry to hear that (no pun intended). But see my response above.

Is there a time to fork?
by nine-times (778537) "I've been thinking about the relative lack of success of Linux on the desktop lately. By 'relative lack of success' I don't mean to bash the quality of Linux, but only that it doesn't seem to be very widely used in spite of being pretty good for a lot of purposes. So first, to what do you attribute the relative lack of success, and what plans do you have, if any, to do something about it. It seems to me that a fair amount of the problem isn't the OS itself, but the associate applications. For example, lots of people have complained about GIMP for reasons ranging from lack of specific functionality to an unconventional UI, and even to the awkward connotations of the name 'GIMP.' Even having personally gotten some graphic designers to try the GIMP, I have yet to know any professional designers who find it adequate. I'd like to use Linux, but don't find I can come close replicating an equivalent workflow to what I have available using tools like Microsoft Office, Adobe Creative Suite, and Sound Forge. (those are the applications I'm personally stuck with, though I'm sure other people have other applications on their personal lists.)"
Matt: As to the relative lack of market share, it comes down to inertia. I didn't give the Linux desktop much attention until I joined Canonical. I had used it off and on over the years, but there was never a compelling reason to change.

Now that I've switched, I'm surprised by how much my ignorance of desktop Linux was coloring my opinion of it. I've been using it as my dedicated OS for three weeks, and have had only one (minor) reason to revisit my old Mac machine. I simply haven't missed it, and I thought that I would struggle.

Until someone has a compelling reason to shift, however, they're unlikely to discover this. For those picking up new machines, for example, a low-cost netbook, they won't have to overcome this inertia. Email, Internet, IM, etc. all work just as well on Linux as they do on Windows or the Mac. These are the applications we spend 99.9999% of our days in (most of us, anyway). As a result, I think we'll start to see barriers come down.

The irony in this is that these application incompatibility concerns are the exact same ones I had when I started using a Mac in 2002. Years later, application support on the Mac is much better, though still not at the same level as Windows. And yet 99 percent of the time it doesn't matter, just as it doesn't on Linux. As more applications move to the Web and as application developers improve their support for Linux (a trend I've noticed happening), it will matter even less.

In the interim, if you are happy to pay for and need these specific Windows-only applications then Windows is probably the right OS for you. Microsoft Office, however, is not a compelling reason to keep paying the Windows tax for many people. It's one of those applications that we think we use more than we actually do, and which OpenOffice (or Google Docs, if you wish) more than adequately handles.

We would love Creative Suite to be available for Linux but the open source or web-based alternatives are satisfactory for many users.

Mobile platform plans
by abhikhurana (325468) "What are Canonical's plans for mobile platforms? With Maemo, another Debian based distro, now available for smartphones, would Canonical also get involved with either that or maybe develop a completely new Distro? With the desktop Linux market being extremely small and server markets being dominated by Red Hat and Novell, mobiles probably are the sweet spot for Canonical, with its strong focus on usability. Additionally, the lack of standardization means that users are more willing to experiment with interfaces. So what is the relative priority of Mobile, Netbook, Desktop and Server platform in Canonical's roadmap?"
Matt: Mobile is a top priority for Canonical, especially as it looks less and less like the traditional embedded market and more and more like a general-purpose OS market. That's our sweet spot, and given our concern for and expertise in user interface design, we will be leaders in this market.

We will do a lot of work on ARM and Intel platforms this year that will see Ubuntu popping up all over the the computing landscape. Ubuntu is a platform: it is not a desktop product or a server product or a mobile product. So where there is a requirement for an OS you will find Ubuntu. You'd be surprised by the kinds of devices you already own that run Ubuntu today.

reporter writes "Since 2006, Apple has regularly audited its manufacturing partners to ensure that they conform to Apple's Supplier Code of Conduct (ASCC), which essentially codifies Western ethical standards with regard to the environment, labor, business conduct, etc. Core violations of ASCC 'include abuse, underage employment, involuntary labor, falsification of audit materials, threats to worker safety, intimidation or retaliation against workers in the audit and serious threats to the environment. Apple said it requires facilities it has found to have a core violation to address the situation immediately and institute a system that insures compliance. Additionally, the facility is placed on probation and later re-audited.' Apple checks 102 facilities, most of which are located in Asia, and these facilities employ 133,000 workers. The most recent audit of Apple's partners revealed 17 violations of ASCC. The violations include hiring workers who were as young as 15 years of age, incorrectly disposing of hazardous waste, and falsifying records. In Apple's recently released Supplier Responsibility 2010 Progress Report (PDF), they condemned the violations and threatened to terminate their business with facilities that did not change their ways."

theodp writes "Apple's shareholder meeting this week took on a Jerry Springer vibe, with harsh comments about Al Gore, former VP and Apple board member, setting the tone. Several stockholders took turns either bashing or praising Gore's high-profile views on climate change. Apple shareholder Shelton Ehrlich urged against Gore's re-election to the board, claiming that Gore 'has become a laughingstock. The glaciers have not melted. If [the] advice he gives to Apple is as faulty as his views on the environment then he doesn't need to be re-elected.' Hey, at least he moved a few copies of Keynote, Shelton. Shareholders introduced proposals regarding Apple's environmental impact — one asking Apple to commit publicly to greenhouse gas reduction goals and to publish a formal sustainability report; another proposing that Apple's board establish a sustainability committee. These proposals were rejected by shareholders. However, preliminary voting results indicated that Gore was re-elected to Apple's Board."

upto0013 notes the latest spot of trouble for Google in Europe: the EU says that Google's Street View images violate privacy laws. The EU's privacy watchdog asked Google to notify cities and towns before photographing (Google says it does this already) and to delete original photos after 6 months (Google keeps them for a year and says it has reason to do so). "[T]he privacy official] said that the company should revise its 'disproportionate' policy of keeping the original unblurred images for up to a year, saying improvements in Google's blurring technology and better public awareness would lead to fewer complaints — and a shorter delay for people to react to the photos they see on the site. Complaints about the images put online would usually be checked against the original photos."

A week after the announcement that open source advocate and blogger Matt Asay is leaving Alfresco for Canonical, in the role of COO, Matt has agreed to answer your questions about his role at Canonical, his vision for the future of Ubuntu, or the prospects for open source as we begin to emerge from recession. Usual Slashdot interview rules apply. (Disclaimer: Matt is on the board of advisors for Slashdot's parent company, Geeknet.)

Verizon has announced that it is on track to roll out their new 4G LTE service using the 700 MHz band that it acquired in the recent FCC auction. Targeted first towards USB air cards for laptop customers, the service will be extended to cell phones and other mobile devices with embedded LTE eventually. Testing in Boston and Seattle should conclude in the next couple of months and commercial deployments should follow soon thereafter. "Lynch said getting voice to work over LTE has been particularly challenging. But that challenge is getting resolved as Verizon and other members of the GSMA announced Monday they are supporting a standard that uses IMS technology to deliver voice services over LTE. Still, more work needs to be done. Until a solution is complete, Verizon will use its CDMA network to provide voice services. And the LTE network will be used for data. Eventually, when voice over LTE becomes a reality, Verizon will use that technology. Verizon will also have to integrate EV-DO into its LTE offering to ensure that customers can switch to the 3G EV-DO network when the 4G LTE network is not available. Even though Verizon is being aggressive in building its network, it won't happen overnight."

hackingbear writes "Google appears to be content to remain in China doing business as usual while it finds a way to work within the system, according to one of the search giant's founders. This despite a strong statement 30 days ago that it would stop censoring search results in China and possibly pull its business out of that country. And the company is still unwilling to confirm or deny if the alleged attacks were carried out by the Chinese government. 'I don't actually think the question of whether [the attacks were performed by] the Chinese government is that important,' Brin said. (That's the difference between state-sponsor vs. individual hacking. Why is that not important?) In the mean time, shortly after we celebrated google.cn lifting censorship, the exact same censorship has been quietly re-enabled as proved by this Chinese search query on June 4, despite the lack of any concrete actions by the Chinese government, which has so far made only useless general and standard statements on the matter."

Opera has released its 10.5 beta (for Windows only; Linux and Mac coming). Opera calls 10.5 "the fastest browser on earth," but the jury is out on this claim. WebMonkey says that the new beta feels snappy in their informal testing. Both CNET and ZDNet ran two quick benchmarks that measure JavaScript performance, SunSpider and V8. ZDNet found Opera beating out Chrome in SunSpider but lagging in V8. CNET found Chrome ahead in both tests. What is clear however is that Opera's Carakan JavaScript engine has made up much of the ground in the performance wars; The Reg estimates that 10.5 is seven times faster in the JavaScript stakes than Opera's shipping 10.1 release.

An anonymous reader writes "An article at CNET is reporting on the Obama administration's push for warrantless tracking of the location of cell phones (Verizon Wireless stores location data for one year, for instance). The Justice Department says no warrant is necessary: 'Because wireless carriers regularly generate and retain the records at issue, and because these records provide only a very general indication of a user's whereabouts at certain times in the past, the requested cell-site records do not implicate a Fourth Amendment privacy interest.'"

Google announced Buzz today, as we anticipated this morning. CNET has a workmanlike description of the social-networking service, which is integrated into gmail. CNET identifies a central obstacle Buzz will have to overcome to gain traction: "The problem, however, will be the increasing backlash Google is seeing from the general public over how much data the company already controls on their online habits." Buzz is being rolled out over the next few days so some people will see a Buzz folder in their gmail, but most won't yet (this Twitter post explains how Safari users can get an early glimpse). A blog posting up at O'Reilly Answers points out some of the distinguishing characteristics of Google Buzz — one interesting one being its ability to post an update either publicly or privately, at the user's option. This design choice places it between the public-by-default Twitter and the private-by-default Facebook. Lauren Weinstein sounds a note of caution about the inherent privacy risks of Google's method of filling out initial friend profiles by automatic friending.

viralMeme writes "Microsoft plans to begin phasing out Unix and Linux platform support for its FAST enterprise search products, as of its next release. According to a Thursday blog post from Microsoft Distinguished Engineer Bjørn Olstad, 'We’ve continued to sell, support, and update the Linux and UNIX versions of FAST ESP, and we’ve designed the next wave of FAST products (scheduled for release in the first half of calendar year 2010) to include a cross-platform search core that has been extended to take advantage of web services and support mixed-platform deployment models. With our 2010 products scheduled for release in a few months, we’ve just started to plan for our next wave of products. As a part of that planning process, we have decided that in order to deliver more innovation per release in the future, the 2010 products will be the last to include a search core that runs on Linux and UNIX. Many of our customers run FAST ESP on Linux and UNIX today, and we recognize that our future focus on Windows means change. To ease the transition, we’re investing in interoperability between Windows and other operating systems, reaffirming our commitment to 10 years of support for our non-Windows products, and taking concrete steps to help customers plan for the future.'"

Hugh Pickens writes "Google is set to make a fresh attempt to gain a foothold in the booming social networking business, seeking to counter the growing threat that Facebook poses to some of its core services. USA Today reports that the search giant is upgrading Gmail to add social-media tools similar to those found on Facebook, including photo and video sharing within the Gmail application, along with a new tool for status updates. According to reports, Google is planning to give Gmail users a way to aggregate the updates of their various contacts on the service, creating a stream of notifications that would echo the similar real-time streams from Facebook and Twitter. Google's decision to exploit the heavily-used Gmail service as the basis for its latest assault on the social networking business partly reflects the failure of Google's previous stand-alone efforts to enter the social networking sector. Its Orkut networking service, though launched before Facebook, has failed to gain a mass following in most parts of the world, despite success in Brazil, and its acquisition of Twitter rival Jaiku ended in failure after it scrapped development of the service." Update: 02/09 19:32 GMT by KD : It's been announced as Google Buzz; CNET has a detailed writeup.

theodp writes "CNET's hunch that Google might run a Super Bowl ad entitled 'Parisian Love' proved to be well-founded. The ad just ran (did you know that you can search the Internet using Google?), and Apple certainly doesn't have to worry about losing its claim to having produced the best Super Bowl ad ever. In fact, you might want to check out the spoof 'Parisian Love' apparently inspired — 'Is Tiger Feeling Lucky?' — if you want to see a better pitch for Google."

suraj.sun writes to tell us that the FBI is pushing to have ISPs keep detailed records of what web sites customers have visited for up to two years. Claiming a desire to combat "child pornography and other serious crimes," the FBI and others are pressing for increased data retention, which they have been doing since as early as 2006. "If logs of Web sites visited began to be kept, they would be available only to local, state, and federal police with legal authorization such as a subpoena or search warrant. What remains unclear are the details of what the FBI is proposing. The possibilities include requiring an Internet provider to log the Internet protocol (IP) address of a Web site visited, or the domain name such as cnet.com, a host name such as news.cnet.com, or the actual URL such as http://reviews.cnet.com/Music/2001-6450_7-0.html. While the first three categories could be logged without doing deep packet inspection, the fourth category would require it. That could run up against opposition in Congress, which lambasted the concept in a series of hearings in 2008, causing the demise of a company, NebuAd, which pioneered it inside the United States."

An anonymous reader writes "According to this story on CNET, police again are pushing for new laws requiring ISPs and webmail providers to store users' private data for five years and also want a new electronic way of speeding up subpoenas and search warrants via police-only encrypted portals at all ISPs and webmail providers."

theodp writes "Speaking at Discovery Forum 2010, Apple co-founder Steve Wozniak went off topic and spoke about a 'very scary' problem with his 2010 Toyota Prius. 'I don't get upset and teed off at things in life, except computers that don't work right,' said Woz, who went on to explain he'd been trying to get through to Toyota and the National Highway Transportation Safety Administration for three months, but could not get anyone to explore an alleged software-related acceleration problem. 'I have a new model that didn't get recalled,' Steve said. 'This new model has an accelerator that goes wild but only under certain conditions of cruise control. And I can repeat it over and over and over again — safely.' Toyota said it investigates all complaints. 'We're in the business of investigating complaints, assessing problems and finding remedies,' said Toyota's John Hanson. 'After man-years of exhaustive testing we have not found any evidence of an electronic [software] problem that would have led to unwanted acceleration.'" We recently discussed other problems Toyota has had with electronic acceleration systems.

angry tapir writes "More than 300 Web sites are being pestered by infected computers that are part of the Pushdo botnet. The FBI, Twitter, and PayPal are among the sites being hit, although it doesn't appear the attacks are designed to knock the sites offline. Pushdo appears to have been recently updated to cause computers infected with it to make SSL connections to various Web sites — the bots start to create an SSL connection, disconnect, and then repeat." SecureWorks's Joe Stewart theorizes that this behavior is designed to obscure Pushdo's command and control in a flurry of bogus SSL traffic.

An anonymous reader writes "There's been a lot of talk lately about the concept of Personal Area Networks. At CES Intel and Connectify both released software that turns Windows laptops into Access Points for file transfers, wirelessly syncing pictures from cameras, and Internet sharing. This is good, maybe great, if you're a road warrior, but what about the rest of us holed up in apartment buildings and small neighborhoods? We already have to deal with the wireless chatter of the 50 or so other Linksys routers in the vicinity. What will happen when every laptop also acts as a software router? To add fuel to the fire, Intel and Netgear also announced the Push2TV device that allows you to stream your display, including Netflix videos straight to your television. Isn't this going to kill lower powered 2.4 GHz devices, like Bluetooth mice and headsets? When does the 2.4 GHz band collapse completely? Why can't we push all this short range, high bandwidth stuff onto 5 GHz?"

theodp writes "According to an SEC filing, Google founders Larry Page and Sergey Brin have adopted five-year trading plans to sell about 5M shares each, which would yield each about $2.75B based on Friday's closing stock price of $550.01. BTW, Google kicks in 12 cents to Social Security and another 2 cents to Medicare on its founders' celebrated $1 annual salaries." After this stock is sold, the founders will hold less than 50% of the voting shares and thus will give up voting control of Google.

CNET has up a blog post examining the question: does the Fourth Amendment apply to data stored in the Cloud? The US constitutional amendment forbidding unreasonable searches and seizures is well settled in regard to the physical world, but its application to electronic communications and computing lags behind. The post's argument outlines a law review article (PDF) from a University of Minnesota law student, David A. Couillard. "Hypothetically, if a briefcase is locked with a combination lock, the government could attempt to guess the combination until the briefcase unlocked; but because the briefcase is opaque, there is still a reasonable expectation of privacy in the unlocked container. In the context of virtual containers in the cloud...encryption is not simply a virtual lock and key; it is virtual opacity. ... [T]he service provider has a copy of the keys to a user's cloud 'storage unit,' much like a landlord or storage locker owner has keys to a tenant's space, a bank has the keys to a safe deposit box, and a postal carrier has the keys to a mailbox. Yet that does not give law enforcement the authority to use those third parties as a means to enter a private space. The same rationale should apply to the cloud." We might wish that the courts interpreted Fourth Amendment rights in this way, but so far they have not.

CNET has up a blog post examining the question: does the Fourth Amendment apply to data stored in the Cloud? The US constitutional amendment forbidding unreasonable searches and seizures is well settled in regard to the physical world, but its application to electronic communications and computing lags behind. The post's argument outlines a law review article (PDF) from a University of Minnesota law student, David A. Couillard. "Hypothetically, if a briefcase is locked with a combination lock, the government could attempt to guess the combination until the briefcase unlocked; but because the briefcase is opaque, there is still a reasonable expectation of privacy in the unlocked container. In the context of virtual containers in the cloud...encryption is not simply a virtual lock and key; it is virtual opacity. ... [T]he service provider has a copy of the keys to a user's cloud 'storage unit,' much like a landlord or storage locker owner has keys to a tenant's space, a bank has the keys to a safe deposit box, and a postal carrier has the keys to a mailbox. Yet that does not give law enforcement the authority to use those third parties as a means to enter a private space. The same rationale should apply to the cloud." We might wish that the courts interpreted Fourth Amendment rights in this way, but so far they have not.

Hugh Pickens writes "Cnet reports that the ongoing patent battle between Apple and Nokia has escalated, with Apple moving to block imports of Nokia cell phones to the US by filing a complaint with the International Trade Commission, an independent federal agency that examines issues including unfair trade practices involving patent, trademark, and copyright infringement. In December, Nokia filed its own complaint with the USITC alleging that Apple infringes seven Nokia patents 'in virtually all of its mobile phones, portable music players, and computers' and sought to ban imports of Apple's iPhone, iPod, and MacBook products. Responding to Apple's latest move, Nokia spokesman Mark Durrant told Bloomberg that 'Nokia will study the complaint when it is received and continue to defend itself vigorously. However this does not alter the fact that Apple has failed to agree appropriate terms for using Nokia technology and has been seeking a free ride on Nokia's innovation since it shipped the first iPhone in 2007.' An ITC investigation is a lengthy process, but it's possible that Apple and Nokia might reach some sort of settlement as suits continue to escalate between the two companies."

Barence sends in a report from pcpro.co.uk that says "Under its original plans, Mozilla would roll out Firefox 3.6 and 3.7 over the course of 2009, each bringing minor improvements to the browser. However, a steady stream of delays to Firefox 3.6 has rendered that goal unobtainable, forcing Mozilla to rethink its release. As a result, Firefox 3.7 has been dropped and will be replaced with feature updates for Firefox 3.6 that will be rolled out with security updates. This should free up the team to work on the next major release, Firefox 4, slated for the last quarter of 2010, which is expected to follow the same development process." Updated 20100116 00:54 GMT by timothy: Alexander Limi, from Firefox User Experience, says that the PC Pro article linked above misinterprets the situation, and that 3.7 is still on the roadmap before 4.0. The confusion stems from a schedule realignment: the out-of-process plugins feature, originally slated to land in 3.7, will instead ship as a minor update in Firefox's 3.6 series. According to Limi, CNET gets it right."

theodp writes "CNET reports that Google is 'musing' about placing ads in Street View. The search giant reportedly floated the idea in a presentation to marketing and ad agency types in Europe a few months back. So will virtual billboards be popping up in Google Street View? A Google rep said the company had no current plans to put ads in Street View, but you might want to take that with a grain of salt. On Thursday, the USPTO revealed that Google is seeking patent protection for Claiming Real Estate in Panoramic or 3D Mapping Environments for Advertising. From the patent application: 'The street view display server can locate an ad image within the image database and overlay the region of interest with the associated ad image.' Connect the dots, and it sure sounds like a plan, doesn't it? Selling the Brooklyn Bridge is a pretty good scam — selling a view of it is even better!"

necro81 writes "Google consumes massive amounts of electrical energy to power its data centers across the country and world. Now it has created a subsidiary, Google Energy LLC, and applied (pdf) to the Federal Energy Regulatory Commission to become a utility-scale energy trader. Google's stated aim is to be able to purchase renewable energy directly from producers at bulk rates, pursuing its goal of becoming carbon neutral. It is likely that Google Energy would also permit Google's own renewable energy projects to sell their energy at more favorable rates. Google reportedly does not have plans to actively become an energy broker, a la Enron."

An anonymous reader writes "Those intrigued by the 'GodMode' in Windows 7 may be interested to know that there are many other similar shortcuts hidden within the operating system — some going back to Vista or before. Steven Sinofsky, Windows division president, said several similar undocumented features provide direct access to all kinds of settings, from choosing a location to managing power settings to identifying biometric sensors." Update: 01/07 23:46 GMT by CT : Link updated to source.

rossendryv writes "After many years of fighting against the standard, Microsoft announced they are joining the WC3's SVG working group to help with the development of SVG. 'We recognize that vector graphics are an important component of the next-generation Web platform,' said Patrick Dengler, senior program manager on Microsoft's Internet Explorer team in a blog post."

angry tapir writes "Web software filtering vendor CyberSitter has filed a $2.2B lawsuit against the Chinese government, two Chinese software makers, and seven major computer manufacturers for their distribution of Green Dam Youth Escort, a controversial Web filtering package the Chinese government had mandated to be installed on computers sold there. Researchers at the University of Michigan found that Green Dam copied code from CyberSitter."

theodp writes "Freescale Semiconductor has designs on new smartbook tablet computers, and to prove it, it's rolling out a second-generation reference design at the Consumer Electronics Show. For under $200, Freescale envisions an instant-on device with persistent connectivity and all-day battery life with the following additional features: 7" (1024 x 600) touch screen, Freescale i.MX515 processor (based on ARM Cortex-A8 core), 802.11 b/g/n, Bluetooth 2.1, GPS, 3G modem (optional), 512 MB DDR2 memory, 4GB to 64GB internal storage, removable micro SD, 3 Mpixel camera (video up to VGA 30fps), 3-axis accelerometer, ambient light sensor, Adobe Flash support, Android or Linux OS."

SkydiverFL writes "For those fans of Apple's Boot Camp package, it looks like you might be waiting on the next 'end of year' to use Windows 7 on your shiny silver boxes. Back in October of this year, Apple published a rather short, but affirmative promise stating quite simply that, 'Apple will support Microsoft Windows 7 (Home Premium, Professional, and Ultimate) with Boot Camp in Mac OS X Snow Leopard before the end of the year. This support will require a software update to Boot Camp.' The support page has no updates regarding the new version. Maybe they're waiting for iSlate?"

Craig "Lazie" Lynch has been on the run from a U.K. prison since September. However, he continues to taunt police by updating his Facebook status. Now he is threatening to quit. From the article: "It seems, though, that late Sunday, Lynch began experiencing a little emotional pain. In what must have been an almost teary update, he posted: 'right I'm coming off this page as I have better things to do.' Who might have imagined that, in his mysterious hideaway, Lynch had something better to do than continue his run as a Facebook attraction?"

ctmurray writes "Amazon reports for the first time ever they sold more ebooks on one day than real books. My wife is an ebook-only author and reported her largest single day sales on Christmas day, and December has been her best month ever as well. All those Kindles bought for this season are being seen in ebook sales." The battle with publishers over pricing seems to be coming to the fore as well.

ARos writes "A holiday DDoS attack targeted a west-coast DNS provider, which is known for serving large-scale E-Commerce sites (including amazon.com and walmart.com). 'Neustar, which provides DNS services to high profile website addresses under the UltraDNS brand, said the flood of malicious traffic, just two days before Christmas, was directed at the company's facilities in San Jose and Palo Alto, and that the effects were mostly limited to California users.' CNet adds: 'In addition to the high-profile sites, dozens of smaller sites that rely upon Amazon for Web-hosting services were also taken down by the attack. Amazon's S3 and EC2 services were affected by the problems, according to Jeff Barr, Amazon's lead Web Evangelist, who retweeted a report to that effect without clarification and confirmed it in later tweets.'"

All the whispers of an Apple tablet PC seem to be culminating in a flurry of rumors suggesting we may see one as soon as next month. Sources inside Apple are saying that Jobs is finally "happy" with the device after being involved in every detail of bringing it into the light of day. As a side result of these rumors, it seems that Apple stockholders are also getting a bit of Christmas cheer with a significant bump in stock price.

eldavojohn writes "Wikileaks has been pretty successful on a global scale — from ACTA documents to East Anglian e-mails, it is the definitive place to find suppressed documents. But some are saying that now Wikileaks should begin focusing on a local level. From the article: 'The organization has applied for a $532,000 two-year grant from the Knight Foundation to expand the use of its secure, anonymous submission system by local newspapers. The foundation's News Challenge will give as much as $5 million this year to projects that use digital technology to transform community news. WikiLeaks proposes using the grant to encourage local newspapers to include a link to WikiLeaks' secure, anonymous servers so that readers can submit documents on local issues or scandals. The newspapers would have first crack at the material, and after a period of time — perhaps two weeks, [German Wikileaks spokesman Daniel] Schmitt said — the documents would be made public on the main WikiLeaks page.' Anyone reading this who works for a community news source and would like to host sensitive documents with no risk: here is your solution."

alphadogg writes "US authorities are investigating the theft of an estimated tens of millions of dollars from Citibank by criminals using Russian software tailored for the attack, according to the Wall Street Journal (subscription required to access that link — CNET's coverage here). The security breach at the major US bank was detected mid-year based on traffic from Internet addresses formerly used by the Russian Business Network gang, the WSJ reported today, citing unnamed government sources. The Russian Business Network is a well-known group linked to malicious software, hacking, child pornography, and spam. The FBI is probing the case, the report said. It was not known whether the money had been recovered and a Citibank representative said the company denied any system breach or losses, according to the report."

This article at CNet takes a detailed look at the growth of social gaming through Apple's iPhone, a market many developers — and Apple themselves — are still struggling to figure out. The piece also speculates on how such games and networks will continue to evolve. Quoting: "While competition has spawned better features among these services, the future brings a growing need for a more unified network. Even if all these networks begin to become impossible to differentiate, users are eventually going to want a less-disjointed platform when jumping from game to game, and app to app. Thus far Facebook, and even Twitter to some degree have provided that constant, just by giving users a way to log in to these platforms. The unification can shake out in a number of ways though, the most likely of which is consolidation. Open Feint can continue to grow until it's snatched up by a larger company (like Apple). Or it can begin absorbing, or muscling out the other, less popular networks. As mentioned before, Apple plays a big part in this: not only in how it changes the hardware, but also how it continues to evolve the business of the App Store and information sharing between applications."

Despite several sources reporting that post-indefinite-injunction Psystar was closing their doors for good, the company's lawyer is claiming Psystar plans on going forward with PC sales — they just won't be pre-loaded with Apple's OS X. Psystar plans on selling systems pre-loaded with "other operating systems," including Windows, as well as selling their "Rebel EFI software" that allows consumers to load OS X on generic PCs.

An anonymous reader writes "CNet reports that 'Google now intends to deliver customized search results even to those searching its site without having signed into a Google account.' This may be what finally drives me to seriously experiment with cookie-free browsing. I consider non-personalized search results to be of value. They quasi-subconsciously give me a better perspective of the full range of information and ideas on the net. That, and I'm also a bit paranoid about a coming world with push-button infrastructure for personalized mis/disinformation."

MaryBethP writes "Scientists in Italy announced Wednesday that Pierpaolo Petruzziello, a 26-year-old Italian who had lost his left forearm in a car accident, was successfully linked to an artificial limb that was controlled by electrodes implanted in his arm and connected to the median and ulnar nerves. He has learned to control the artificial limb with his mind. According to CNet, Petruzziello says he could feel sensations in it, as if the lost arm had grown back again. The BBC has a brief video showing the arm in operation."

theodp writes "Over at CNET, James Urquhart sings the praises of cloud computing, encouraging folks to 'really listen to what is being said, understand how the cloud is being used, and seriously evaluate how this disruptive model will change your projects, your organization, and even your career.' Fair enough. Over at the Google Docs Help Forum, some perplexed cloud computing users spent the month of November unsuccessfully trying to figure out why they've been zinged for inappropriate content. Among the items deemed inappropriate and unshareable include notes on Henry David Thoreau ('the published version of this item cannot be shared until a Google review finds that the content is appropriate'), homework assignments, high school yearbook plans, wishlists, documents containing botanical names for plants, a list of websites for an ecommerce class, and a list of companies that rent motorcycles in Canada. When it comes to support in the cloud, it kind of looks like you might get what you pay for."

Hugh Pickens writes "CNET reports that the volunteers who create Wikipedia's pages, check facts and adapt the site are abandoning Wikipedia in unprecedented numbers, with tens of thousands of editors going 'dead' — no longer actively contributing and updating the site — a trend many experts believe could threaten Wikipedia's future. In the first three months of 2009, the English-language version of Wikipedia suffered a net loss of 49,000 contributors, compared with a loss of about 4,900 during the same period in 2008. 'If you don't have enough people to take care of the project it could vanish quickly,' says Felipe Ortega at the Universidad Rey Juan Carlos in Madrid, who created a computer system to analyze the editing history of more than three million active Wikipedia contributors in ten different languages. 'We're not in that situation yet. But eventually, if the negative trends follow, we could be in that situation.' Contributors are becoming disenchanted with the process of adding to the site, which is becoming increasingly difficult says Andrew Dalby, author of The World and Wikipedia: How We are Editing Reality and a regular editor of the site. 'There is an increase of bureaucracy and rules. Wikipedia grew because of the lack of rules. That has been forgotten. The rules are regarded as irritating and useless by many contributors.' Arguments over various articles have also taken their toll. 'Many people are getting burnt out when they have to debate about the contents of certain articles again and again,' adds Ortega."

ObsessiveMathsFreak writes "Coming hot on the heels of Microsoft's censoring of Chinese search results, browser-maker Opera has become the latest company to joyfully contribute to prosperous growth of the Great Firewall of China. For speed and convenience, the mobile phone-based 'Opera Mini' browser receives formatted web pages via Opera's own line of proxy servers. These unfiltered proxies gave Opera's Chinese users rare unfettered access to the wider web. However, this loophole has now been closed, with Chinese users now being directed to 'upgrade' to 'Opera Mini China,' which closes this loophole, returning them to the bosom of party censorship, and Opera to the favor of the Chinese Government. Truly; 'To Get Rich Is Glorious.'"

xchg writes "When Google first announced that the company would be pursuing development of two distinct operating systems, many questioned Google's motivation. 'Google executives, including CEO Eric Schmidt, have downplayed the conflict ever since, asking for time to let the projects evolve. And a few days after Chrome OS was revealed, Android chief Andy Rubin said device makers "need different technology for different products," explaining that Android has a lot of unique code that makes it suitable for use in a phone and Chrome has unique benefits of its own. But Brin, speaking informally to reporters after the company's Chrome OS presentation on Thursday, said "Android and Chrome will likely converge over time," citing among other things the common Linux and Webkit code base present in both projects.'"

FutureDomain writes "A federal judge in Atlanta has declined a restraining order from AT&T that would have prevented Verizon from running ads that compared their 3G coverage to AT&T's. AT&T felt that Verizon's ads 'mislead consumers into thinking that AT&T doesn't offer wireless service in large portions of the country, which is clearly not the case.' Verizon argued that the ads clearly indicated that the maps were only of 3G coverage, and that AT&T is only suing because it doesn't want to face the truth about its network."

FutureDomain writes "A federal judge in Atlanta has declined a restraining order from AT&T that would have prevented Verizon from running ads that compared their 3G coverage to AT&T's. AT&T felt that Verizon's ads 'mislead consumers into thinking that AT&T doesn't offer wireless service in large portions of the country, which is clearly not the case.' Verizon argued that the ads clearly indicated that the maps were only of 3G coverage, and that AT&T is only suing because it doesn't want to face the truth about its network."

CNet reports on hearings scheduled to open tomorrow in the US Senate on mysterious charges on thousands of consumers' credit cards. The Senate Committee on Commerce, Science and Transportation has been investigating online loyalty programs, which shoppers encounter (often with little comprehension) on the sites of online retailers such as as Continental Airlines, FTD, and Classmates.com. "At the center of the federal probe are Webloyalty, Affinion, and Vertrue, companies that make 'cash-back' and coupon offers to consumers and charge them monthly fees to enroll in their loyalty programs. ... In August, as the government's investigation rolled on, Webloyalty announced that it would alter its ads to require that consumers 'enter the last four digits of their credit or debit card to confirm' they wish to pay the membership fees. Last week, Affinion made similar changes. During the hearing, when the Senate committee is expected to make public the results of a six-month investigation, it will also likely say the alterations made by Webloyalty and Affinion don't go far enough. "

suraj.sun writes to mention that Long Term Evolution (LTE) networks may have just gotten a boost over WiMax in the battle for wireless broadband dominance. A group of telecom companies has created the "One Voice" initiative, designed to promote a standard that will provide interoperability for broadband voice and SMS. "LTE has been fine at supporting data, which uses IP-based packet switching. But it's faced challenges trying to incorporate traditional circuit-based switching voice and SMS services onto IP-based networks. One Voice is the group's attempt to resolve that issue. The new specification will use existing functionality known as IP Multimedia Subsystem (IMS), which already defines how to provide data, voice, and other content over an IP-based network. IMS was established by the 3rd Generation Partnership Project (3GPP), a group comprised of telecom industry associations trying to set standards for 3G mobile networks."