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"Lifetime Subscription" refers to the lifetime of the online subscription component for Hellgate: London, not the user's lifetime. http://www.hellgatelondon.com/beta

Regardless of whether the lifetime is mine or their games, I received a refund based on the fact that the page promising certain features that the Founder's Offer delivers is not accurate. They promised features such as extra classes, extra monsters, raid level content, etc, that do not and never will exist in the game.

That is the reason I got a refund. I also got a refund several months ago, before the company actually went out of business. You might have more trouble now.

I understood your motives for getting a refund were genuine. I didn't understand you enthusing people to seek a refund based solely on the end of the lifetime of the game in a later part of your post. Getting money back is actually quite easy, atleast in my experience (through visa chargeback) a company took hundreds of thousands of dollars worth of orders knowing full well that they were folding. Despite going into liquidation and this being obvious, every person who applied for a chargeback received their money back (another reason to buy with CC).

"Lifetime Subscription" refers to the lifetime of the online subscription component for Hellgate: London, not the user's lifetime. http://www.hellgatelondon.com/beta

Regardless of whether the lifetime is mine or their games, I received a refund based on the fact that the page promising certain features that the Founder's Offer delivers is not accurate. They promised features such as extra classes, extra monsters, raid level content, etc, that do not and never will exist in the game.

That is the reason I got a refund. I also got a refund several months ago, before the company actually went out of business. You might have more trouble now.

January 31st, 2009 :(

I have a founders + regular sub account too, as well as a couple of extra dye kits and the coco-moko pet. All told, I've probably spent over $250 on this game, and I don't regret a moment of it. My wife on the other hand.... well, let's just say she can't wait for February 2009!

There is a time limit on these things, but if you're sold a lifetime subscription and the company shut down the servers, get your money back

You paid for a lifetime subscription for the life of the game. I don't disagree with your course of action mentioned in your post regarding genuine gripes, but I don't quite comprehend why you are suggesting people should get their money back for the game ending. The life of the game is (perhaps) over. Contract ended. Still, it was buried in the terms and conditions in the first sentence so you can't be blamed for missing it. :-) Live by the sword, die by the sword.

"Lifetime Subscription" refers to the lifetime of the online subscription component for Hellgate: London, not the user's lifetime. http://www.hellgatelondon.com/beta

http://forums.hellgatelondon.com/showthread.php?t=101425
"
Official Statement on Recent News (06/11/08)
Hello,
I would like to respond to some of the recent coverage that Flagship Studios has received as a result of the publication of Guy Somberg's blog.

Everyone has good days and bad days. Guy was having a bad day. It was his friend's last day of internship and he found out another friend was thinking of leaving. He vented, exaggerated, and posted information that was inaccurate.

We will be the first to admit that Hellgate: London did launch with some problems. The game would certainly have benefited from a couple more months in the oven, but as an independent developer we didn't have the ability to delay our ship date. It can be difficult to stand by and see something that you put your heart and soul into, week in and week out, get the initial reception Hellgate got. It can put a strain on any developer and some days it can get to you. Thankfully, after some very hard work by all the people here, including Guy, the game is much better now and we believe in the future of Hellgate.

Both our studios are currently fully staffed, with our San Francisco studio working on ongoing content for Hellgate: London and our Seattle studio working on our free-to-play MMORPG, Mythos, which should go into open beta within the next couple months. In total, we have over 100 employees working for both studios. As is typical in the industry, after a game is released some people naturally want to work on something else and they leave the company to do so. But in total we have had less than 10% turn-over and have rehired for all needed positions.

All our Directors and Founders are still working at Flagship, and all of them are working on Hellgate: London or Mythos. The team size for Hellgate is as big now as when we shipped. We are putting all of our efforts into these projects and I think it will show in the upcoming Hellgate Abyss Chronicles.

Sincerely,
David Brevik
CVO
Flagship Studios "

Why back in my day we used pencil and PAPER to move our characters around. And we rolled DICE to see if our characters could hit a monster. It's all you young whippersnappers and your compewters that screwed up the game with your bots that rolled the dice for you that are to blame for the short attention spans you all have.

(For those that can't see past the humor: Computer Games->DND as Bots/Macros->Computer Games, i.e. Blizzard is inherently being hypocritical)

Blizzard has always been a royal hineypain. You can even get banned for using keyboard macros.

I just play on the free servers.

Play Anarchy Online: Free, better crafting, you can fly at level ~20 out of 220, you don't have to play tetris nearly so often as either HGL or WoW.

No, it runs on XP too. See here for yourself

And it's Hellgate: London... Made by developers of Diablo, Warcraft, and other Blizzard games. Not sure I can watch yet another one, and I'm not skipping on HG:L as the features sounds really promising.