Slashdot Mirror


HP: Rival Printers Mean No More HPs Through Dell

blamanj writes: "Dell Computer seems to have pissed off HP, with their intent to sell their own printers. HP will apparently stop supplying printers to Dell, even though the new Dell products are not yet shipping."

24 of 354 comments (clear)

  1. Dell talks to HP by Master+Commadachi · · Score: 5, Funny

    Dude, yer goin' to hell!

  2. bad decision by Auckerman · · Score: 5, Interesting

    In a truely competitive market, a company gets nowhere by not selling their product to someone else. If I were an HP stock holder, I'd be pissed.

    --

    Burn Hollywood Burn
    1. Re:bad decision by Sc00ter · · Score: 5, Insightful
      Well look at it this way.. HP Printers sell thru dell because they're part of a package deal. To buy just the printer alone from Dell is usually more expensive.

      If Dell is selling their own printers, they're going to package their printers with their systems, not HPs. So since Dell selling them standalone isn't really worth it to HP, and they're not going to be part of the package deal, they're probably not going to sell many, if any, thru Dell. So what's the point?

    2. Re:bad decision by Telecommando · · Score: 4, Insightful

      It's probably not as simple as that. HP probably sells printers to Dell at a discount while selling them at full price elsewhere. Now that Dell is going to compete with them in the printer market, why would HP want to give them that discount only to have Dell undercut them on their own printers in the retail market?

      --
      Beta sux! Join the Slashcott! http://hardware.slashdot.org/comments.pl?sid=4760465&cid=46173047
    3. Re:bad decision by terrymr · · Score: 3, Informative

      Warranty, customer service .....

      Dell has this weird policy of including a decent 1 year warranty as part of the package and offering extended warranties if you want them.

      Best buy offers no meaningful warranty unless you pay extra for it.

    4. Re:bad decision by Cheeko · · Score: 3, Informative

      According to this article from CNN, Dell's printer sales only account for 2 days worth of all of HP's printer sales for a year. So this isn't a major loss. Add to that, the fact that Dell will likely still by HP printers for some of its customer, just not directly from HP, and HP could potentially make MORE money off of Dell, depending on demand for the HP printers from Dell customers.

    5. Re:bad decision by strictnein · · Score: 4, Informative

      The warranty Best Buy and Circuit City "offer" for HP printers, is just HPs warranty. Which, if you buy at least a half-way decent printer is 12 months part/12 months labor.

      Dell has this weird policy of including a decent 1 year warranty as part of the package and offering extended warranties if you want them

      When you buy a HP/Sony/Compaq computer from Best Buy/Circuit City, it has a 1 year warranty as well, included from the manufacturer. All of the above brands include the ability of purchasing extended service contracts from the manufacturer, or, if you want, both of the stores also do as well. Same as Dell.

      People seem to have this weird idea that the store they buy from dictates how long the original manufacturers warranty is and what it should cover.

      The thing with printers it that the money to be made is in the ink cartridges and printer cables, and not the printers themselves. That's why HP's printer business is its most profitable one.

    6. Re:bad decision by Myco · · Score: 3, Insightful
      That's the weird thing about warranties. If a manufacturer/retailer/whatever offers you an optional warranty, they're perceived as trying to milk the customer for more money. Whereas if they make it mandatory, customers for some reason think they're getting something for free. Woohoo, it comes with a free warranty! Yeah, and where do you think the money comes from to pay for the costs of that warranty? It all goes into the bottom line -- you're paying for it regardless.

      Of course, one can still comparison-shop, so it is possible to get a better deal with a standard warranty included sometimes, but it's far from the free lunch that people seem to think.

  3. Smart Move. by AtariDatacenter · · Score: 4, Insightful

    You're only giving a long-term leg-up to your competition by allowing them to smoothly and easily transition to their own product line by continuing to sell them yours. You're giving up a short-term gain for a bit of long-term hurt. Exactly what I would have done.

    This whole 'coopetition' thing is just like Microsoft tries to get competitors to do. "Let us use your product and embrace it until we're ready to demolish it."

  4. PC Competition by EvilBudMan · · Score: 3, Interesting

    That is because with HP's purchase of Compaq, they are in direct competition with Dell with the PC. Now I wonder who will be next. HP is just shooting itslef on this one. Do they really want Dell to get pissed at them and start making inkjet printers with cheaper ink?

  5. Proposterous! by L.+VeGas · · Score: 5, Funny

    Oh right! Dell's going to make printers. That makes as much sense as HP making computers.

    wait a second....

  6. HP's stragey by papasui · · Score: 3, Informative

    I know everyone is saying this is a bad move for HP and it very well may be but I think I see what they are doing. If Dell intends to produce their own printers why would they continue to purchase HP priinters in the future when it obviously will end up being far cheaper for them to manufactor and package their own. HP is trying to cut them off before they can do this and hurt them in computer sales when they won't be able to package anymore HP printers while going on with this. One of two things will happen, either Dell will get suckered into a big fat increase on HP printers or they will have to go with another manufactor. Either way its not that bad for HP because they can focus on supplying other vendors, theirselves included or they will get some additional revenue while hurting Dell. Business as usual.

  7. Why would Dell want to sell their own printers? by origin2k · · Score: 3, Insightful

    The article states that printers are sold at a loss and that most consumers prefer to buy their ink cartridges at local retail stores (the profit maker). Because HP has presence in the retail arena this makes sense. However, Dell must believe that customers are willing to purchase supplies online for Dell branded printers, even knowing that most consumers prefer to do retail.

    I don't know about everyone else, but I don't buy ink cartridges until I need them and when I do I run down to the store and pick one up because they are so freaking expensive. Unless you are monitoring your ink, you can't predict when you will need to order another one online and wait 3-5 days to get it.

    As for HP cutting off sales to Dell? Seems par for the course for a company that hasn't made very many good decisions lately.

    1. Re:Why would Dell want to sell their own printers? by Enry · · Score: 3, Interesting

      This forces you to keep a stock of ink on hand in case you run out. So odds are you'll have at least one extra ink cartridge when you decide to toss the old printer in favor of a new one. Guess what? You've just bought something you're not going to use!

      It's the same idea as debit cards (not the ones linked to your bank account, but like "Disney Dollars" or "D&B cards"). Odds are that you will never extingush the amount on those cards, and just get rid of it while it still has some "value" to it. After 60 days or whatever of non-use, the card expires, and the company gets that value. It's not much, but over thousands of customers, it adds up nicely. (Yes, you can replenish some of these cards, but the idea is still the same).

  8. Fiorina by Skyshadow · · Score: 3, Informative
    I couldn't agree more on Fiorina. She's following the path of a typical bad CEO: making deals that don't make a lot of sense, merging with a declining computer maker, etc -- all towards the end of "doing something" to justify her options and salary and at the expense of the little people and the HP corporate culture.

    Living in the Bay Area, I find the main trouble I see is that any attack on Fiorina's ideas or methods is immediately interpreted in some quarters as an attack against women in important roles (like CEO). Granted, some people do make things a gender issue ("that stupid bitch", etc), but it's frustrating to be grouped in with them when you try to make reasonable points. It's gotten to the point where I group her with politics and religion as things to avoid in friendly conversation.

    No matter, though; I've sold my HP stock and I don't work there, so maybe my company will see a rise in business while HP starts to toss theirs. Still, it's always sad to see a company sunk by its PHBs.

    PS: I think renaming the Compaq Center the "HP Pavillion" is probably the tackiest thing I've every heard. Fortunately, for the locals who care it'll always be the Shark Tank.

    --
    Every year during my review, I just pray the words "slashdot.org" aren't mentioned.
  9. Nice Spin by IWantMoreSpamPlease · · Score: 3, Informative

    >>Dell spokesman Mike Maher said his company would still sell HP branded printers that it purchases through distributors, but expressed dismay at HP's decision. "Frankly we're surprised that a company would make it harder for customers to get their hands on their products," he said.

    No, it's not harder to get an HP printer, I can go to any of 1000 stores near me and pick one up quite easily, as can any number of new-computer buying people.

    Dell is trying to muscle into HP's area, and this is how HP is responding. I'm not surprised at all...

    --
    So rise up, all ye lost ones, as one, we'll claw the clouds.
  10. Re:Screw HP by ShavenYak · · Score: 5, Funny

    I agree with you! This is one example of why women should NOT be CEO's or in any power postition whatsoever!

    You're obviously a troll, but I'm going to play with your argument for a bit.

    If this is a good enough reason for women to not be CEOs, then the Enron debacle is an example of why men should not be CEOs. Men are far too greedy and aggressive, too willing to lie and deceive to get their way, and spend too much time sexually harassing their secretaries to get any work done. Thus, since neither men nor women are qualified to be CEOs, I propose we dismantle all corporations until such time as we develop an AI suitable for administering their functions.

    --

    Hey kids, there's only 5 days left 'til Yak Shaving Day!
  11. Story Updated by jaymzter · · Score: 5, Funny
    CNN (I lost the direct link) is reporting that the real
    reason HP is pulling printers from Dell is because that
    lovable scamp, the "Dell Guy", reportedly grabbed Carly's
    ass at a recent "goodwill" meeting.

    Carly was overheard to say "He'll never get his hands
    on my toner again!". The Dell Guy responded with "Dude,
    what a rude BITCH!"

    Can someone without an actual job please find this link?

    --
    If thou see a fair woman pay court to her, for thus thou wilt obtain love
  12. Makes perfect sense - as fallout from the merger. by Ungrounded+Lightning · · Score: 3, Insightful

    Looks like one bad decision after the next. First that moronic Compaq-HP merger and then this.

    Makes sense to me.

    Why would Dell want to be dependent on Compaq for its printers?

    Why would Compaq want to assist Dell's sales of computer systems by selling them printers.

    I expect Compaq-HP would have cut Dell off eventually, or ramped up the printer prices to put them at a competitive disadvantage to Compaq's line and sucked out their market share in the PC business. (If nothing else, continuing the relationship would bring up anti-trust issues eventually.)

    So Dell started cutting the apron strings, and Compaq used this as an excuse to do as much damage to them as possible in one hit.

    --
    Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
  13. Re:Smart Move...YEP, Capitialism Classic by darkPHi3er · · Score: 3, Interesting
    "Chances are HP isn't losing much of anything (if at all) by selling to another distributor.

    It's (potentially) better than that (for printer buyers and users)..

    1. Dell detects that HP/Canon/Epson are keeping margins artificially high on printers. Dell does a gut check to see if they can undercut the BigBoyz in the marketplace. Dell decides they can.

    2. HP sees a new competitor with money, knowledge and resources in the PC arena, decides that rather than allow Dell to transition smoothly to offering their Dell-branded printers, "We can offer you a Dell brand printer 25% cheaper than the comparable HP and give you free extended support.", HP decides to deprive Dell of some printer customers.

    3. Dell now has to scramble to get their printers to market, maybe they make some "entry mistakes" maybe they don't (i'd bet don't), regardless, now Dell has to explain WHY they can't offer the customer (most esp CORPORATE buyers who have been told EXACTLY what model HP printer to buy) the world's best-selling printers.

    4. HP now goes DIRECTLY to the big Dell corporate accoutants and attempts to undercut Dell's nascent printer biz, the most common technique will be reduced prices.

    5. Dell responds with further price drops across their new printer line to gain and retain sales.

    Should it actually work that way, that just the "Capitialism Classic" approach to business.

    The Egyptians did it 4000 years ago.

    --
    Ten quid, she's so easy to blind. And not a word is spoken...
  14. About bloody time by the+bluebrain · · Score: 3, Interesting

    This would be an interesting story purely from a business perspective, but the fact that it's about printers gives it a different spin.

    Printer profits also depend on sales of ink, since the printers themselves are often sold at a loss [...]

    The lack of true competition specifically in the inkjet / bubblejet market is sickening - there is hardly any other market where producers can get away with the shameless margins seen here. Basically you're paying $50 for a $5 piece of hobbled (i.e., you can't refil it) equipment, over and over again. I would prefer to pay a market price for a printer, if I got to pay a fair price for the cartridges later on. Hopefully a additional big player will even things out a bit.

    --
    yes, we have no bananas
  15. Re:How could they do it? by Amazing+Quantum+Man · · Score: 3, Funny
    you MUST sell it to everyone who will pay listed price

    There's a new sign in the window at HP's corporate HQ.
    We reserve the right to refuse service to anyone. ... Especially annoying guys who call people "Dude!"
    --
    Fascism starts when the efficiency of the government becomes more important than the rights of the people.
  16. Well, since the cat's out of the bag.... by LazLong · · Score: 3, Informative

    I have it from a well-placed source in Dell that Lexmark is going to be making the printers that Dell is going to rebrand.

    Since I buy all of my x86 servers from Dell and am familiar with their support structure, as are my desktop people, this may be an attractive alternative to HP if the printers are decent. I personally have little experience with Lexmark, tho they do have some nice looking management tools. With Dell's backing I'd be willing to give them a chance. Dell has always given me excellent support. Such as recently offering to take back the Itanium servers that were bought by a group at work and give a full refund due to Itanium being the huge dud that it was.

    We recently replaced several of our HP 5si's with HP9000's, and boy are they pieces of shit! We've had nothing but problems with them. And they just feel flimsy as hell when you open them up and futz around with their guts. Guess HP's been doing too much corner-cutting. I regret that we got rid of the 5si's as they are solid printers.

  17. Where it went wrong for HP by joneshenry · · Score: 4, Insightful
    HP's problems began well before Carly Fiorina. The critical decision was made by 1993 when HP decided that it could not afford to manufacture the next generation of processors, choosing instead to partner with Intel to develop the Itanium processor. What HP refused to admit a decade ago was that in effect it was surrendering the high-end Unix business.

    By telling the world that PA-RISC was going to be phased out, HP killed any chance of growth in the high-end business. No customer with any sense would believe that a transition from PA-RISC to Itanium would not be a monumental upheaval. And if a painful transition was a certainty, why not bite the bullet and go with either Sun or IBM? The decision could not have come at a worse time with the last boom for a while in business computing just about to start.

    With growth flat in what should have been a boom time, HP desperately entered the lower margin consumer PC business in order to generate more cash flow, any kind of cash flow. Unfortunately HP entered the business just as it was about to crash in turn. What was supposed to at least generate some revenue now has the prospect of unending losses.

    Anyone can see that the sensible approach for HP would be to save the last of the company's crown jewels, the printer business, by simply exiting the consumer and small business PC markets, both HP and Compaq brands. This would have eliminated competing head-to-head with Dell and probably avoided provoking Dell into trying to offer Dell's own brand of printers. The only problem would have been figuring out what was left for the company to do in the computing industry. Where can HP generate profit if on the high-end the product line is dependent on the Itanium processor, especially if Intel is now selling to anyone not just the processor but also the guts of entire systems? What exactly does HP own that is unique in the computing industry? Where's the beef?

    Perhaps the decline was inevitable once HP ceased to be a company of engineers who got things done. The company had reached the limits of organization. To have preserved the "HP Way" the company by the 1980s would have had to have morphed into a high-tech holding company whose "business" would have been using connections to Stanford and Berkeley to finance upstarts such as Steven Wozniak.