Slashdot Mirror
Telcos Play Both Sides of Telemarketing War
Monoman writes "Most Slasdot readers already know this but CNN has an article about how the telcos are reaping profits from selling your phone number to the telemarketers, and selling customers ways to block the telemareketers, and selling telemarketers ways to get around the customers who are paying to have telemarketers blocked and... I think you get the picture. It is nice to see stuff like this in the mainstream media." So either both sides pay the local Baby Bell for its protection racket, or you just pass a law and the problem goes away.
a telemarketer tried to sell me one of those telezappers i'm pretty sure it was a prank
http://www.ganocall.com and you can sign up online.
siri
"I don't think it's a case of we should pick one side over the other," she said. "We do serve both sides."
So... she's actually saying that Verizon does play telemarketers and consumers agianst each other, but not in a bad way? Huh? I think a little downsizing is way past due in Verizon's PR dept...
Roving Web-Teleoperated Robot
(Although this is a bit off-topic). In Japan there is a telemarketing craze: call someone once on their mobile, then wait for them to call back. The client pays for the (overpriced) call. So phone manufacturers provide an option to disable the first ring. :-) Now the beepers ring twice and then hang-up.
Sig for sale or rent. One previous user. Inquire within.
The only reason you don't get telemarketers on your cell phone is that you pay for incoming minutes. When we start getting incoming minutes for free the telemarketing war will very likely be waged on that front as well.
Operator, give me the number for 911!
In Indiana, this already exists. Basically, our law states that if you've registered to be blocked from telemarketing, no one can telemarket to your phone unless they are a registered local fundraiser (i.e. Volunteer Fire Dept, etc) or a company you already do business with. In other words, Citibank could call be to offer me the latest services for my credit card. Kinda bites, because Citi is one of the worst for me when it comes to telemarketing. But I don't get any more offers to change my long distance service, thank goodness.
-AAAWalrus
From the article summary:
So either both sides pay the local Baby Bell for its protection racket, or you just pass a law and the problem goes away.
I went to nynocall.com about nine months ago, and ever since I think I've gotten one, count 'em, one telemarketing call. And after I got it, I went back to the friendly nynocall.com site, and filled out a report so they could nail the bastards.
It's amazing what a great piece of legislation, plus a little enforcement, can do to solve the problem. Wish other states would follow New York's lead.
I'm generally "Interesting," "Insightful," and even "Funny" here. What the hell happens to me at parties?
What would be nifty would be the ability to transfer telemarketing calls to a little black box that, upon detecting a pause on on the part of the speaker, says a short, encouraging phrase, like "Tell me more!", "Sounds interesting?", "How do I sign up?", "Do you take credit cards?", "Hold on a sec.", etc. The idea would be to keep the caller on the line for as long as possible. Also useful for in-laws, bill collectors, etc. I shall draw up a patent application forthwith.
Roving Web-Teleoperated Robot
It is too bad their attack is so bilateral. With unilateral mailings for credit cards, I simply scribble all over the application such messages as:
"Find respectable work."
or
"Stop exploiting poor people."
And the company gets to pay the return envelope postage. With telemarketers, however, we are forced into the uncomfortable twinge of countering our ingrained impulse to be polite on the phone. What my roomate used to do is this: when they start talking, take the phone from your ear, put it to your mouth, and just SCREAM!!!!
Then laugh as you imagine the dork at his cubicle, ripping his headset off and holding his ear in pain.
Boost Advil sales.
Medicate all your pets.
hi, I like pancakes -.-- -.-- --..
When I get a call from a telemarketers I try to slashdot them at home by putting them on speakerphone and having my whole family (and the bird) yell at them at once.
Good thing my 3-year old daughter screens all my calls for me on my cell phone and home phone. She does a good job, if it is someone I know she is happy to hear from them. If she doesn't know them she babbles on the phone for awhile and eventually hangs up. :) I am cautious because I already happen to have a mechanism in place that records all calls at my house, for my own protection in case my daughter actually agreed to buy something (or her mother called and threatened my life again, heh).
Kids are great, they also know how to grab the mouse and click on "agree" on those click through licenses. I haven't had to agree to a EULA in the longest time.
This guy I once knew got so many telemarketing calls (on his cell, no less) that he took to answering the phone like a chicken. He'd just pick up the line and start immediately with the clucking noises. His friends all knew he did it, so they'd just say "Rob" and immediately he'd be like "buk buk buk.. Oh hey what's up." If the other person started laughing, or acting puzzled, he'd just step up the chicken noises. Funny and effective.
If Jesus wants me it knows where to find me.
Just Don't Pick Up the Phone
If I don't recognize the CallerID info, I don't take the call. Period. If it's an important call, a message will be left by the caller, or they'll try my wireless phone if they are important enough to me for me to have given them the number.
Get on a Do Not Call List
If your state has legislated a Do Not Call list, get your name on it. It may not help, but it surely can't hurt.
Turn Off That Ringer
I only have one ringer on per floor in my house. The basement phone's ringer is set to low volume. The one on the phone in my bedroom gets shut off entirely when I don't want to be disturbed. I got one of those Fone Flasher things from Radio Shack for my bedroom. It's positioned so whether I'm watching TV or working at the computer, I will see it out of the corner of my eye.
Roll Your Own Technology-Based Solution
Since I already had a computer running the house lights and stuff like that, I just bought a modem that supports Caller ID and got a hold of MacCallerID. Now I can leave the ringers off all the time, and the computer lets me know when someone I want to talk to is calling. I have a whitelist of callers, and when someone on that list calls and the house is not in 'sleep' or 'away' mode, the computer verbally announces their name through wireless speakers scattered throughout the house. During the day I can also hit my server from any machine with web access, and see a list of the last 10 people who have called my house.
The bottom line is, no self respecting Slashdot reader should have to pay the phone company to rid themselves of the annoyance of telemarketers.
~Philly
The machines dial numbers stored in a database using a mathematical algorithm to predict when a telemarketer will be ready to finish one sales call and start another. When the machine reaches a person, the call is supposed to be transferred to a telemarketer who is just finishing a previous call.
Automated dialers are illegal in many states, Washington State being one of them. A good story about this:
Link
Calls made using an automated dialing-and-announcing device for a commercial purpose -- to sell property, goods or services -- are against the law in Washington. Consumers are entitled to $500 in damages for each call.
Check your states website for information.
Another good source for your rights against telemarketers:
PrivateCitizen.org
The first amendment does not imply a right to be heard. The DMA has often argued that the first amendment means that they can do whatever they want to pitch an advertisement even to people who don't want it. That's like arguing that I have the legal right to break into your home so that I can argue a political point.
The DMA is run by crooks and thieves. They're just rich enough to bribe the right Congresscritters.
STOP MISUSING APOSTROPHES, YOU MORONS!!!
I worked for a Market Research Company, the system we used in the office was to divide up a phone book for an area and flick through it until we had someone from the postcode we were targeting.
.... 2/3 of them would drown .... and they'd probably be glad.
That person was then called (and crossed off in the book).... and then we added 1 to the number and called that and repeat until we'd tried 10 people or called someone who complained we'd already called them.
This way we got people in the area we wanted and we didn't pay for any phone numbers - the phone book was probably free.
Occasionally we called the same person twice - but they would be very unlikely to be called more than twice.
Being X-directory or whatever would have had no effect whatsoever, and we did get a few people complain about this - surprise surprise.
P.S.
In my defence we were NOT selling anything, we were asking questions about what people thought of their water board and what they thought its environmental priorities should be.
I quit after a couple of days anyway (not what I'd signed up for). I'd signed up to call up companies and I see little wrong with calling bored secretaries and asking about what printers their firm uses (they are paid to answer the phone and are quite capable of saying they're busy).
Next time you're cold-called have *some* sympathy for the caller though as it is one of the most soul destroying jobs out there, having the phone slammed down and taking abuse 20 times an hour.
--
If you laid all the cold callers in the world around the equator end to end
Apparently my submission of this same story was too late, but I included a link to the FTC proposal to create a national registry of numbers that telemarketers CANNOT call. They have extended the public comment period, so go make yourself heard.
illum oportet crescere me autem minui
SET pickupdelay +2
Problem solved. We used to laugh at the people who wasted their money on those things, and then sputtered and fumed at us that we shouldn't be able to get through. Truth is, those things may work for 30-40% of your telemarketing calls, but thats it. Other things, like the delay it can take for the phone lines to connect, also shorten the tone to the point where it stops before the dialer believes you're out of service. But adding a delay before it picks up if by far the most common ploy.
The other thing people don't realize is that direct callers don't have one big list of numbers that they constantly whittle down. Most do as we did, randomly generating phone numbers, then filtering out the numbers on the no-call list and in cell-phone domains. If your phone gets marked as out-of-order, it will still go back on a list with that same company within a week... they expect your number to be used by someone else quite quickly. And no, just because the company that does sell number lists thinks you're out of order, doesn't mean that they'll never try again. Think of the math... how many people have only had their phone number for a few years? How many people get new phones everyday?
And, before I left, I heard a wonderful tidbit... the list-sellers may soon set up auto-dial systems that do nothing but call the numbers marked as disconnected. If they ever get anything but that tone (say, because you're on the phone), you go back on the active list, with a little mark next to it that will bias the ranking of your number so that it won't be marked out-of-service for a very long time. It costs them nothing to keep trying your number.
And yes, for the record, even though I was doing good things (making all those pretty commercials you see on TV and all those shiny ads in the magazines), I still feel dirty sometimes =)
If I knew the wedgies I gave you back in 6th grade would have resulted in this . . . I might have taken a moments pause.
This past summer I spent a few months with a large, evil Canadian telecom company. The system in place to obtain an unlisted number or block unwanted calls is simply twisted.
The telco trained us to only suggest privacy services as a last resort and try to talk a customer out of it if they requested the features.
Our department was responsible for busting fax marketers that peppered our clients with unwanted junk. But whenever a client called to complain about annoying fax or telemarketing calls they receive at all hours of the night, we had to tell the poor sap to either subscribe to caller ID or spend money to *69 the call. If marketer's number was unlisted, we basically said "tough luck", even when we had the number right on our screen.
An open apology goes out from me to any of you that might have called me to complain about tele/fax marketers. Sorry everybody, THEY made me to it!
"Al Qaeda Network, this is Omar speaking, How may I help you?"
both would get you on the NSA Shitlist real fast...
nbfn
If you do not have a "Do Not Call List" in your state, and you get a telemarketing call, state the following:
"Per the Federal Telecommunications Consumer Protection Act of 1990, I would like to be placed on your federally mandated Do Not Call List. I would like written notification of this, and a copy of your Do Not Call policy mailed to me."
This law actually exists. I've just memorized the spiel and can repeat it back verbatim. The amount of calls I get has dropped 90 percent. I found out about it when Sixty Minutes had a thing about it several years back, a guy in New York actually keeps track of the people calling him and sues them if they call him a second time. For $20 mailed to him, he'll even submit your name to the proper Do Not Call lists and then go to bat for you legally if someone violates it. Wish I had a transcript of that one.
Never look down your nose at others. Someday, someone is bound to see your boogers.