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APC Recalls 2.1 Million UPS Units

Controlio writes "Check your cubicles. APC has recalled two of its Back-UPS CS models, the Back-UPS CS 350 and Back-UPS CS 500, in both the 120 volt and 230-volt flavors. The units were sold between November of 2000 and December of 2002. The affected units have the potential to overheat, melting the outer casing and causing a potential fire hazard. Yikes."

22 of 264 comments (clear)

  1. APC will remarket the ones returned: by saskboy · · Score: 4, Funny

    These returned UPS's will be resold as UFS's

    Unstoppable Fire Supplies.

    --
    Saskboy's blog is good. 9 out of 10 dentists agree.
    1. Re:APC will remarket the ones returned: by baywulf · · Score: 5, Funny

      More like "Unstoppable Pyrotechnic Sources".

  2. Nooooo!!! by oateater · · Score: 5, Funny

    Why do I have to return my huge brown truck??!?!?! WHY!!!!



    ooooohhhhhh UPS "UNITS"!, my battery backup. I won't miss that at all, thank god i can keep my truck.

  3. UPS by ez76 · · Score: 4, Funny

    Unexpected
    Pyrotechnics
    Show

  4. Uninterruptible Power Supply? by Dr.+Photo · · Score: 4, Funny
    Hah!

    "Uninterruptible," my ass!

    1. Re:Uninterruptible Power Supply? by pyros · · Score: 4, Interesting

      I'll say. At my previous job, all us developers had UPS units on their workstations. We also had mini-fridges in our cubes. As it turns out, all those fridges were believed to have caused a specific scenario where the signal on the power lines resulted in all the UPS units shutting off. Not going to battery backup, actually shutting off. That was a wierd day. Dan, you reading?

    2. Re:Uninterruptible Power Supply? by micromoog · · Score: 3, Funny
      At my previous job, all us developers had UPS units on their workstations. We also had mini-fridges in our cubes.

      Let me guess, all of your former co-workers now refer to that company as their "previous job" . . .

  5. Uh oh by CountZero007 · · Score: 3, Funny

    I can't tell which model mine is, all thw text melted off...

    --
    -- Shaun "Blessed are the geeks, for they shall Internet the earth"
  6. I'm keeping mine. by Hubert_Shrump · · Score: 4, Funny

    When the lights go out - I don't know about you - but I want to huddle around the UPS, tell ghost stories, and roast marshmallows.

    --
    Keep your packets off my GNU/Girlfriend!
  7. Pop goes the power supply. by shotgunefx · · Score: 3, Insightful

    Having a ton of equipment in my house, I had on occasion wondered if something like that could happen. A couple months back I had a netgear hub start acting whacky, later that day I heard a loud crack which at first I thought was a gunshot.

    It turns out it was the powersupply exploding. The plastic top blew off hard enough to make a mark in the ceiling. Examaning the supply, it looks like it was a tiny chip in the adapter. Part of it was not melted so much as cauliflower looking like a silicon STD. Perhaps they were made by Innova?

    This was only my second experience of something frying in all my years of computing but I do wonder what the actual rates of this type of failures.
    -

    --

    -William Shatner can be neither created nor destroyed.
    1. Re:Pop goes the power supply. by Dougthebug · · Score: 4, Informative

      Usualy when a power supply blows its because of an overcharged capacator. Toms hardware had a review of a few dozen power supplies a few months back, he found that aparently alot of manufactures are overrating their supplies max wattage. Some of the blowouts he described sound pretty similar to what you mentioned (loud pop). Might want to see if your dead power supply was on his bad list.

  8. APC doesn't support open source by rossz · · Score: 3, Interesting
    APC doesn't release the communications protocals used in their UPSes, so they must be reverse engineered to work with NUT (Network UPS Tool). MGE UPS Systems fully supports open source, releasing all their protocals and even donating a few units to the developers. MGE does cost more, unfortunately, but at least they don't include the self-destruct feature found in some APC models.

    --
    -- Will program for bandwidth
  9. What if I don't want to return it? by bonsai_kitty · · Score: 5, Funny

    I think I *could* give it to my boss.... Because I really do miss that nifty red StreamLine stapler he stole (mumbles something).

    --
    Computer science is a grab bag of tenuously related areas thrown together by an accident of history, like Yugoslavia.
  10. Time to by stock in shipping companies by Anonymous Coward · · Score: 3, Insightful

    What is the shipping charge for weight of 2.1 million UPS units? Both directions...

    Yikes...

  11. Best Power does... by kuroth · · Score: 3, Informative

    Best Power publishes their pinouts and protocols, in addition to making a very nice UPS.

    Their products are also bundled with power management software that works just peachily on a Linux box.

    We've had a Patriot Pro in place on our production machine for a year or so now, absolutely no complaints.

  12. Just Great by merauder · · Score: 3, Interesting

    I just happend to have one here at home, matching serial number and everything. Since their server seems to be also melted at the moment, what exactly is involved in shipping these back? Are the shipping charges refunded, do I go through the retailer I purchased it from? *sigh*

    --

    ..and knowing is half the battle.

  13. Best URL by breser · · Score: 4, Informative

    As usual slashdot provides the worst URL for the story. The URL in the story is simply the press release. This is their main site about it, has much better information about how to identify if your UPS is part of the recall... and links to a nice FAQ. Of course I'm still wondering what type of unit they will replace mine with.

  14. Getting the serial number via Linux by breser · · Score: 4, Informative

    If you have apcupsd setup and the cable hooked up you can use the following command to find out your serial number:
    apcaccess | grep SERIALNO

  15. Well looks like I have one of them... by hyperactiveman · · Score: 4, Informative

    Just checked the CS 500 under my desk and sure enough mine is one of the ones in the recall.

    Here's the more detailed page with instructions to finding out if your's is one of them.

    And the recall instructions I got once I registered my UPS.

    Looks like all they are doing is replacing the "dangerous" unit with a "safe" unit of the same model, as they ask you to remove the battery from the recall unit and reuse it in the replacement unit.

    I was kinda hoping to get a fresh battery with this recall. But then this does save them a hell lot in shipping considering how heavy the batteries are. With 2.1 million unit, every ounce saved amounts to quite a bit of money.

    Hopefully I get a replacement soon, power at my apartment sucks.

  16. WAY TO BE COMPLETELY WRONG!!!!! by Phosphor3k · · Score: 4, Informative

    Here is a link to the signaling daemon which is completely open source, works with all their serial APCs and has bee out since october of 1999. http://www.apc.com/tools/download/software_comp.cf m?sw_sku=SDW32&os_list=Linux

  17. Re:Maybe this explains why ... by cpct0 · · Score: 3, Informative

    Actually...

    If you do read the tech sheet on SmartUPSes, you'll see it's not what you think.

    What you wrote is precisely describing how a BackUPS works. The battery power stays dormant until there is a power loss. Then, it kicks in and with only a minor glitch, it gives you fairly rounded sinewave voltage.

    SmartUPS is not the same. Technically, when you plug in a SmartUPS, all your power cord does is charge the battery. Everything plugged on your SmartUPS gets its current from the battery, which is really decently sine-waved.

    That way, you don't suffer from minor brownouts, 1/100th secs spikes, voltage variation or anything else. The current sent to your devices is precise and regular.

    Drawback: you have to change your batteries more often, as they are constantly being used.

    There is a warranty for precisely these things. APC's one is really great. Simply the fact that you didn't even tried to send them in before buying one makes me feel like this story is a complete troll. I haven't heard from anyone having problems with APC, and they did save my day more than once.

    Have a nice day
    Mike

  18. UPS causes huge losses by egabber · · Score: 3, Interesting

    A few months ago, an APC UPS cost me everything I own in a huge blaze that almost destroyed my whole neighborhood. The fire fighters were able to pinpoint the starting point to my office/desk area and concluded the UPS as a possible ignition source. There was no load on the UPS at the time but it was plugged in with the inverter inside running. Its burning feeble plastic case ignited nearby paperwork and the rest was history. Gone were my home, all my possisions, years of art and software design. Most importantly was my beloved Great Dane Dirk whom I will never forget. I am still paying his medical bills on the attempts to save him. I hope the idiots that saved a few dollars by using a flammable plastic case instead of sheet metal will be made to pay for the losses of me and others. I am in Talent Oregon.