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VoIP Booming in Africa

securitas writes "The NY Times reports on the rapid growth of voice-over-IP telephony (VoIP) in sub-Saharan Africa and the battles it is waging with the government monopolies/ILECs. VoIP upstarts are taking market share from the government telcos, making it vastly more affordable to make a phone call since they don't charge the usual exorbitant tariffs and excessive user fees. Governments have responded by shutting down these operations, seizing equipment and cutting off service to lines they suspect of using Internet telephony. Part of the boom is related to the wait times for getting a phone line (Ghana Telecom has a backlog of 300,000 line requests), poor quality of service (50% of time you get a busy signal instead of a dial-tone) plus the willingness to trade voice quality for basic service. Foreign companies are now setting up VoIP call centers and multinationals like gold giant Newmont Mining plan to use VoIP for communications in and out of Africa. Some observers call Accra the next Bangalore, predicting a boom for the region that may make sub-Saharan Africa a major technology hub. This fits nicely with Kofi Annan's drive to use the Internet and wireless networks to change the lives of the poor."

172 comments

  1. The next Bangalore... by BJZQ8 · · Score: 2, Funny

    So how long until we start outsourcing jobs there?

    1. Re:The next Bangalore... by ossete · · Score: 1

      Not likely.. it would be easier (cheaper) to set up in a country that already has the infastructure.

    2. Re:The next Bangalore... by doktor-hladnjak · · Score: 3, Insightful
      So how long until we start outsourcing jobs there?

      From what they talk about in the article, it already seems there's a call center there, which is being used to sell services in the northeastern US. Despite the claims of the article though, places like Ghana (which is really one of the better off places in Africa) still lack the resources that places like India have. Programming jobs are outsourced to India because 1) there is an education system there that produces a work force capable of doing that kind of work and 2) companies aren't afraid to invest or do business there due to political instability. Both of these are really important to get foreign investment. Take Pakistan for example. Problems with 2) have really limited opportunities there, even though it does have some of 1).

      I know no west african nation has this sort of infrastructure in place at this time. However, in the future, I suppose it could happen in places with stable governments and the necessary investments.

    3. Re:The next Bangalore... by EvlG · · Score: 2, Insightful

      You forgot 3) The work force is willing to work for a fraction of the cost of a domestic workforce.

      This is really the key. Without the lower cost, why outsource at all?

    4. Re:The next Bangalore... by Anonymous Coward · · Score: 1, Insightful

      It's not jobs that are being outsourced.. it's work.

      Would you be pissed if your job was taken over by a robot? Why do you get pissed if it's taken over by a fellow human? Why not just ask for welfare rather than burden someone trying to run a business?

      Provide less value? Unprofitable? Get outsourced.

      Anyway, it's going to be USA -> Bangalore -> Africa

      -Johan

    5. Re:The next Bangalore... by sharkey · · Score: 1
      So how long until we start outsourcing jobs there?

      And how long until our boys have to lug around the Saharan Torpedo?

      --

      --
      "Outlook not so good." That magic 8-ball knows everything! I'll ask about Exchange Server next.
    6. Re:The next Bangalore... by ctxspy · · Score: 1

      Welfare instead of burdening someone trying to run a business...

      Interesting concept, but welfare comes from the taxes paid by citizens & corporations.. corporations & wealthy citizens (e.g. busines owners) pay a vast majority of the taxes, so either way it's the same deal.

    7. Re:The next Bangalore... by RevSmiley · · Score: 0, Flamebait

      The only problem with Indian outsourcing is atomic.
      Pakistan and India are going to nuke each other one of these days and all the "outsourced" shit is going to be a glass parking lot.

      Not a wise Biz move sparky.

      If you outsource the generation of wealth all your wealth ends up where you have outsorced it.
      Another stupid fucking move.

      Greed and stupidity will fuck you over every time.

      --
      As you can see I don't care about my karma.
    8. Re:The next Bangalore... by AntiamJ · · Score: 1

      The author, Gregg Zachary, is an affiliate of the Center for Science, Policy, and Outcomes. Gregg has a longer piece on IT Development and Ghana entitled Black Star, available on the CSPO site.

      In addition, CSPO Fellow Ron Hira has a number of recent pieces on IT outsourcing, including his recent testimony before the House Small Business Committee, again available at www.cspo.org.

      And, yes, I do currently work at CSPO.

  2. Re:fp? by Anonymous Coward · · Score: 0

    ah well - i've got karma to burn anyways :-P

  3. Your mileage may vary by Snake_Plisken · · Score: 4, Insightful

    Our offshore call center uses VoIP. Quality is shakey, it is difficult to hear, and calls get dropped or crossed with other service providers out of that facility. If Ghana has no other option (the 300,000 waiting list makes it sound like they don't) then I guess anything is beter than nothing, but as a professional business tool I don't think VoIP is there yet for rock solid stability and clear communciation.

    --

    Eat recycled food - it's good for the environment, and OK for you.
    1. Re:Your mileage may vary by legcramp · · Score: 2, Insightful

      I don't know. Over a broadband connection, it's better quality than a telephone line. And with broadband becoming more and more an option (for which we can thank p2p), VoIP would be worth reconsidering.

      --
      collins, brian
    2. Re:Your mileage may vary by Col.+Klink+(retired) · · Score: 4, Interesting

      Well, the problem could be that they haven't allocated enough bandwidth for their VoIP. With POTS, you either have a dial tone or you don't. With VoIP, you can get more dialtones but at lower quality.

      I just started using Vonage's VoIP for a second line (email me for a referral/discount), and the quality is fine. I had to do some QoS tinkering on my firewall, but now the VoIP traffic has priority over other network traffic and call quality is consistent. Before the QoS tinkering, the calls would sound horribly choppy when I started a large download.

      --

      -- Don't Tase me, bro!

    3. Re:Your mileage may vary by Skuld-Chan · · Score: 1

      I work in an outsourcing call center - trust me the last thing a company thinks about before paying some guy 300$ a month (if they are lucky) to fix dell computers is call quality or even issue resolution.

    4. Re:Your mileage may vary by Anonymous Coward · · Score: 0

      Yes, because as we all know, the broadband infrastructure in Ghana is quite large.

    5. Re:Your mileage may vary by Elektroschock · · Score: 2

      I lived in ghana. An internet connection lasts 45 minutes. They even don't have constant power supply. ghana will face a business boom as soon as mayor problems are resolved. However, don't believe in the word "digital divide", IT removes divide. Wealth distribution is very unequal in ghana, nobody cares, because they avoid social clashes. work hierarchy is based of age, you don't critizise someone who is older than you. ghanians avoid conflict. That results to peacefulness and poor service quality. the most rude thing someone says who originates from Ghana: Oh, you really disappointed me. Ghanians are not able to manage a business. Stupid us-style christ fundamentalism is on the rise. Press, meida is horrible. Government even more. Everybody likes titels and politicians like to talk as much as possible. A parliament's member moves from one western organisation to another. Today Friedrich Ebert Stiftung, tomorrow Alliance Francaise. And after that time they are on a trip to the US Congress. Politicians in ghana: a waste of democracy. They talk, they don't work. however I like the film industry of ghana and nigeria. And especially the people.

  4. With a bit of luck... by rjch · · Score: 5, Insightful

    ...this will be the start of the demise of telephone networks - at least over in Africa, anyway. VoIP is getting more and more refined, along with more and more applications, such as the GPL'd Asterisk software PABX system. Most of the larger PABX systems I've seen around give the capability for VoIP links to other offices and if suitable gateways become more widely available, the move to VoIP will slowly but surely become more widespread as the larger companies that deal with the countries that have widespread VoIP penetration start to use those links to reduce the cost of making phone calls.

    Can't come soon enough for my liking.
  5. Irony? by poptones · · Score: 3, Insightful
    How ironic is it that third world nations could end up leading the way in voip adoption? in the US this is still a mishmash of technologies and there is comparatively little use simply because we have so many competing options for phone service.

    This is but one more great example of how monopolies can be good for markets; Put enough pressure on a resource, and people will find alternatives.

    It would be great if this could help uplift the entire continent, but I still have my doubts. Corporations bring in the money, and no corporation is going to set up shop in a country with no stable government... which seems to be a real theme on that continent.

    1. Re:Irony? by Anonymous Coward · · Score: 0

      Is that really irony?

      Wouldn't iron be a group of deaf/mute people leading the way in VoIP?

    2. Re:Irony? by Anonymous Coward · · Score: 2, Funny

      Wouldn't iron be a group of deaf/mute people leading the way in VoIP?

      No, iron would be a metal.

    3. Re:Irony? by GI+Joe+51 · · Score: 1

      I agree with pop, sometimes it just seems certain areas of the world are a 'lost hope', so when innovation can come through,its amazing, but like you said, who knows why there first. Of course makes you ponder if its being stopped here, that is, progess will never be able to go forward far enough , when a brand new technology will come out that is 'better', and this will all be forgotten, until it happens again

    4. Re:Irony? by doktor-hladnjak · · Score: 2, Insightful
      This is but one more great example of how monopolies can be good for markets; Put enough pressure on a resource, and people will find alternatives.

      I'm not sure how this monopoly situation is really good for the market in general. If there wasn't all of this gov't monopoly pressure, maybe the money being invested in lower-quality VoIP would be invested in building a half-way decent phone system. The way things are now, only people with access to high speed internet (via radio or satelite or whatever) seem to be benefiting. If Ghana's or Togo's phone system was on par with western standards, more people would have access to decent phone service.

      To use a bad analogy, it's like the pass is blocked off by the government, so now people are climbing over or digging tunnels through the mountains instead, since they're not allowed through the pass. If the gov't would just let people through the pass, things would be more efficient. Mountain climbing and tunnel digging might be very useful, but if you're just trying to get to the other side, it's a lot of extra work.

      The reason VoIP hasn't really caught on in the industrialized world is because telephone networks do a better job (at least for now) of providing voice service with regard to sound quality, features, and reliability. In Africa, this seems to be the only way to get any sort of basic service at all, so people are willing to go with it.

    5. Re:Irony? by jc42 · · Score: 4, Insightful

      How ironic is it that third world nations could end up leading the way in voip adoption?

      Not at all; that's exactly where you'd expect it to happen first. In more advanced countries, you'd expect the established phone companies to have the clout to block it.

      But it's not even true that third-world nations were first. There have already been a lot of stories about how most of the new phone service in Japan is now VoIP. And Japan isn't exactly a third-world nation.

      The real puzzle is why Nippon Tel didn't manage to block it.

      Here in the US, we've been reading about how the phone system has gone to IP for essentially all long-distance traffic. But the phone companies have done a good job of blocking VoIP at the retail level, because this would destroy their main source of income.

      --
      Those who do study history are doomed to stand helplessly by while everyone else repeats it.
    6. Re:Irony? by jetmarc · · Score: 4, Interesting

      > How ironic is it that third world nations could end up leading the way in voip adoption?

      It's not ironic at all. And I think, it's also not too much related to
      competition, but rather to the history of the market.

      Let me explain my view: I'm german, but live in Spain since a few years.
      Germans perceive Spain as "10 years" behind, when it comes to technology.
      This is definately not true. There's only little technological research
      and development going on in Spain (a lot less than in Germany). But on the
      other hand, Spain doesn't have the same legacy!

      While Germany, as a first minute adopter, employs less-than-state-of-the-art
      system and keeps them running (because it was a huge financial investment),
      "2nd category" countries like Spain can directly head towards the refined
      essence of the technology. Until no more than 3 years ago, Germany still had
      a considerable market share of analog cellular phones, while Spain was
      practically 100% digital.

      There are hundreds of similar examples. Because Spain doesn't invent all
      the stuff, they don't hurry to get stuck with expensive first generation
      prototypes. They just relax, lets stuff grow and madurate, and ignore
      comments about being "behind". As soon as the technology is ready and
      cheap, they employ it en gros within very little time. They overtake
      the leader, and with only a fraction of the financial investment.

      Of course, without 1st generation adopters there wouldn't be and 2nd
      generation. So the germans aren't as stupid as it appears here. But in
      my opinion, this mechanism is definately involved when African countries
      use better technology than the USA or Europe...

      Marc

    7. Re:Irony? by Anonymous Coward · · Score: 0

      mod parent up DUDE!

    8. Re:Irony? by phoneboy · · Score: 1
      They haven't entirely blocked it as there are several cable companies doing this, not to mention Vonage, which I now use.

      -- PhoneBoy

      --
      The views expressed herein are not necessarily those of anyone, including the poster.
    9. Re:Irony? by yintercept · · Score: 1
      Not at all; that's exactly where you'd expect it to happen first. In more advanced countries, you'd expect the established phone companies to have the clout to block it.

      You have it backwards. In more advanced countries you would expect the competing entities in the country to be vying for customers by introducing new technologies and racing to see who can stay ahead of the competition. When you have large entrenched powers stifling innovation, then your country no longer belongs in that coveted "more advanced" category.

    10. Re:Irony? by HermanAB · · Score: 1

      Hmmm ROT13? I double decrypted your message just fine with DES...

      --
      Oh well, what the hell...
    11. Re:Irony? by isdnip · · Score: 2, Informative

      Excellent post. I was going to write a similar note but I'll second this one and add to it.

      Circuit-switched telephone networks aren't actually costly to build nowadays -- the competitive-bid price of circuit-switching (TDM) gear is a small fraction of what it was 15 years ago. Lucent and Nortel stock suffers as a result. Undersea cable bandwidth is also much, much cheaper. If one evaluates the cost of building a new wireline network from scratch, then TDM/circuit is not much costlier than VoIP; it could even be cheaper. BTW I do this for a living so I see the real prices.

      However, most underdeveloped countries do not treat the telephone network rationally. It is a government agency, and its primary purposes are employment and taxation. Actually providing good service is secondary.

      So the price of international calls is kept high. Outgoing rates are high because it's viewed as a luxury -- only a small fraction of the public can afford it, and those foreign businesses are rich, so they can subsidize the telehone network's employment role with very high prices. The price of incoming calls is held high too -- they charge high "settlement" fees to international LD carriers, who reflect them in their rates. That's why international call rates vary so widely between nearby countries. The price, then, has nothing to do with cost, and more to do with what a monopoly can get away with.

      VoIP's role here is not technological goodness, it's stealth. Users can cloak phone calls inside IP packets that aren't metered at the country's borders. Thus they get around settlement fees on inbound calls, and don't pay the ridiculous outbound rates. This is good, from an economic perspective (arbitrage removes price distortion), but it makes VoIP look relatively better than it should. Government action distortions outside perspectives on technology.

      If these countries really wanted to join the wired (and BTW even cell phones are "wired" in this sense) technological world, then they should rethink their adminstrative policies towards telecommunications in general.

    12. Re:Irony? by austad · · Score: 1

      Yeah, well ATT Broadband specifically blocked SIP traffic to Vonage from my segment of their network. I got on the phone with a 3rd level tech, and he saw the access list in one of their routers and removed it. Shortly after, someone put it back.

      Technically, aren't they committing a felony by disrupting communications of a POTS phone call, because that's eventually what it becomes.

      --
      Need Free Juniper/NetScreen Support? JuniperForum
    13. Re:Irony? by phoneboy · · Score: 1

      Well, I guess that's one way to shut down the competition: block traffic to/from their network.
      Legal? Probably, if only because there's no law specifically forbidding it. Slimy? Absolutely.

      Fortunately, I don't have AT&T Broadband, er, Comcrap. Of course, I dunno if Charter is any better, but at least they haven't blocked SIP traffic to Vonage yet.

      -- PhoneBoy

      --
      The views expressed herein are not necessarily those of anyone, including the poster.
  6. Re:fp? by Anonymous Coward · · Score: 0

    Blah blah blah. Blaaaaaaaaaaaah.

  7. VoIP-Ipv6-hexadecimal! by Thinkit3 · · Score: 1

    Oh good, they can start using a more logical radix. All that logic will certainly cut the aggression and wars there.

    --
    -Libertarian secular transhumanist
    1. Re:VoIP-Ipv6-hexadecimal! by JonTurner · · Score: 1

      >>Oh good, they can start using a more logical radix. All that logic will certainly cut the aggression and wars there.

      Not to mention a bountiful supply of nourishing food.

      Is there anything Kofi can't do? My Hero! <roll eyes>

  8. getting rid of boom and rumble by Anonymous Coward · · Score: 3, Funny

    VoIP Booming in Africa

    A good highpass filter will take care of that booming which is usually caused by microphone handling. Set your rolloff at about 50Hz.

    *RIMSHOT*

    1. Re:getting rid of boom and rumble by Anonymous Coward · · Score: 0

      THAT was a joke?!

  9. Famine and war are also booming in Africa.. by Anonymous Coward · · Score: 1, Offtopic

    But this is /. , so we will mark this as off-topic.

    1. Re:Famine and war are also booming in Africa.. by rindeee · · Score: 1

      No no...didn't you see? Kofi Annan is on the job, so nothing to fear. Soon, he and Bill G. will be teaming up to better humanity and all our problems will be solved. (Insert Star Trek Borg reference in relation to U.N. and M.S. here).

      Karma: Was great until I cast aspersions at Kofi Annan by likening him to Bill Gates on /.

    2. Re:Famine and war are also booming in Africa.. by Alien+Being · · Score: 1

      Notice the effect of reverse psychology on (some of) the mods.

  10. Most people take the telephone for granted. by c4Ff3In3+4ddiC+ · · Score: 3, Insightful

    It isn't until you see an article like this that you realize exactly how much you take for granted when you make a simple phone call. Can you imagine if the Government in your country forced you to use their own crappy telephone service? It's kind of surprising that some people complain about the breaking up of AT&T but the end result is better, cheaper phone service.

    --
    *twitch*
    1. Re:Most people take the telephone for granted. by superpeach · · Score: 1

      At least they dont have to use BT

    2. Re:Most people take the telephone for granted. by evilviper · · Score: 1
      Can you imagine if the Government in your country forced you to use their own crappy telephone service?

      Yes I can... That's why I'm proud to live in a country with tons of gun-carrying crazies... It's funny, people always say how much they hate having crazy gun-nuts around, but they take so many things for granted that are actually protected by the gun-toting nuts.

      Even if a politician like Bush could -uccessfully work-over our government and bend it to their will, they'd still have to be careful not to incur the wrath of the masses of gun-toting nuts... The great thing about this country isn't the public representatives, the land, or the economy... The best thing about this country is the gun-toting nuts which are really the only thing keeping the politicans (and big businessmen) in line.
      --
      Slashdot gets worse every day... Pipedot: News for nerds, without the corporate slant
  11. And yet the 419s keep coming. by Tackhead · · Score: 4, Funny
    > Governments have responded by shutting down these operations, seizing equipment and cutting off service to lines they suspect of using Internet telephony.

    I am Neal, Boy of Cow, and I please to have your assistance! My father was the operator of a VoIP service until the government of Ghana have responded by shutting down the VoIP operation, seizing his equipment and cutting off service to lines it suspect of using Internet telephony. I have an OC-48 of bandwidth available for all ur spamming need, but 1st u must deposit me the IP addresses of 256 open proxies of stupid lusers with open proxies on verizon.net, attbi.com, rr.com, charter.com, or cogentco.com! PLS HELP, U HELP ME, I CAN HELP U! GOD BLESS U!!!1!

    1. Re:And yet the 419s keep coming. by Anonymous Coward · · Score: 0

      Although this is funny as is (nigerian email scam), I don't get the 419 part. Explain?

    2. Re:And yet the 419s keep coming. by Electrum · · Score: 1

      Although this is funny as is (nigerian email scam), I don't get the 419 part. Explain?

      http://www.google.com/search?q=419

  12. Cost by Traa · · Score: 3, Insightful

    I don't really get the hype around VoIP nowdays. In the last few years my local+long distance phone bill went from $30 per month to $20 per month. And I call a lot, especially from California to my family in The Netherlands. My Internet bill on the other hand went from $9.95 (modem days) to $49.50 for fairly standard DSL (1.5M/768K). So in the time they got us VoIP, the costs have shifted enough that it becomes rather insignificant.

    1. Re:Cost by poptones · · Score: 2, Informative
      But you could operate 24 voip lines in that DSL line you are paying for - and that's only limited because of your upstream rate. If your connection were symmetric you could run a whopping 48 voice conversations on that DSL line, for a grand total of about $2 a line.

      Does your phone company require a "hot" line for DSL? They (often) don't here; you can have DSL without even paying for dial tone service, and at prices roughly equal to what you describe. So, even at your asymmetric rates that comes to $4 a line for voip - about a quarter of what you were paying just for the internet connection back in "modem days."

    2. Re:Cost by wheezl · · Score: 1

      Good for you, here in New York my $20/month line from Verizon does not even allow me to call Manhattan from Brooklyn, and my calls to the rest of Brooklyn are metered. On top of that when I stand on my roof to have a smoke I have to look at the ugly Verizon sign across the East River. Sure if I paid them $60/month I could have all of same features my VOIP line gives me for $40/month (except that Verizon does not have all of the nifty features my VOIP line has) and I would still have to pay for metered long distance. VOIP is already a better deal in New York... so I can understand how it might also be a better deal in Ghana.

      Why is it such a better deal here? because POTS lines are *crushed* under the weight of massive taxes and TPC (verizon) are the rip off artists we always knew they were. If I could call overseas on a regular basis with a full featured phone line and only had to pay $20/month that would sure be neat. but to be honest I think you are understating your bill. If not. well good for you :)

      --
      -- oh.... so..... sleeeeeepy.
    3. Re:Cost by EvlG · · Score: 1
      Does your phone company require a "hot" line for DSL? They (often) don't here; you can have DSL without even paying for dial tone service, and at prices roughly equal to what you describe.


      I've never seen a phone company that didn't require a "hot" line as you describe. It's one of the most effective ways they have of blocking VoIP, since you are already paying for the phone line to get broadband.

      In a related note, why doesn't FCC require local phone companies to give you DSL lines without attached phone service, at a comparably reduced rate (cynicism notwithstanding)?
    4. Re:Cost by poptones · · Score: 1
      When I lived in LA you could get DSL without dialtone service. There was even a package deal being offered up north (perhaps by Qwest, but I can't recall) that included a DSL line, a specialized router that had network and phone jacks, and voip "dialtone" service. Although I haven't seen it I know some cable companies have experimented with a similar model.

      That may have changed now that the phone company convinced the FCC it doesn't have to let others share its lines for internet services, but in many places that only changes who you pay for the service (ie the phone company gets the money instead of an "independant" isp).

      Making you pay for a single phone line isn't much of an obstacle to voip. Even if you have to pay for dialtone service in most places that's less than ten bucks a month, and (in theory) there's nothing to prevent you from running a dozen lines off a decent dsl line. The real obstacle to this is the ISP - most of whom are so oversold you'd be doing well to run three simultaneous calls on a 768k line.

    5. Re:Cost by LiquidCoooled · · Score: 1

      Why on earth would I need 24 or 48 simultaneous lines?
      I personally do not trust the QoS I receive from my ISP to allow me to go over to VoIP. I would not like to try to call the emergency services and receive the following:

      The Number cannot be contacted
      The Number you are looking for is currently unavailable. The Number might be experiencing technical difficulties, or you may need to adjust your browser settings.
      ...............

      Give me ONE stable, always on reliable line; whatever the technology and I will use it.

      --
      liqbase :: faster than paper
    6. Re:Cost by evilviper · · Score: 1

      One significant thing, is that telecos know haw inexpensive VoIP is, and are seriously cutting their rates to try and compete. Gee, once VoIP started getting feasable, all the telcos came out with $20/month unlimited long-distance service, what a coincidence...

      Also, even though VoIP would probably still save you some money, you are stuck needing a teleco line for DSL, which means you can't very well cut out the telco completely. With companies, who have dedicated data lines, at least 100Mbps lines, bandwidth is a very low cost, and telcos rake them over the coals for telephone service. It is they that have the most reason to use VoIP.

      Since the telcos control 90% of consumer broadband, they can go out of their way to make rules that cause VoIP to be unfeasable.

      So, who's going to step-up to the digital plate, and be the ones who will run a new set of last-mile (fibre) lines? The telcos are happy with the status quo, as are cable companies. So who has the ability to install new, better, cheaper, data lines? Once that happens though, VoIP will be more than just feasable for consumers.

      --
      Slashdot gets worse every day... Pipedot: News for nerds, without the corporate slant
    7. Re:Cost by Traa · · Score: 1

      Your answer, as much as it might be correct, is only highlighting the technical benefits of a service that I simply don't need in the real world. Really, I only have two ears, and can barely hold a single reasonable conversation. What am I supposed to do with 48 voice conversations?

      VoIP was so hyped several years ago but in the end arrived to late to make a difference.

      my 2 cents.

    8. Re:Cost by poptones · · Score: 1
      You nor LC are looking at the big picture. Of course most of us do not need 24 lines in our home. My point was simply that line that seems so much more expensive now ($10 vs $40) is not just a little more powerful than the old one - it's a lot more powerful. And despite none of us needing such capabilities at home, consider the impact on a small business; rather than buying a dozen business lines they need only a single DSL line - which, even for businesses that need guaranteed bandwidth, is a mere $100 proposition.

    9. Re:Cost by EvlG · · Score: 1

      I should clarify; in my mind, having to pay for a single phone line kills resedential VoIP.

      Why would I want to pay $40 to vonage for a service I already have, namely, local calling. Sure, I could get tons of LD calling along with it, but for that I have my mobile.

      I would switch to Vonage for their features (like web accessible voicemail) without a second thought, IF I could ditch my ILEC phone line and still keep my DSL.

      Sadly, that doesn't seem to be an option around Dallas. And I'm NOT using cable modem.

    10. Re:Cost by ehintz · · Score: 1

      I don't know what you're paying for long distance. But I can say that I've noted Vonage has considerably lower rates for long distance than I've found via standard telcos.

      --
      ehintz
  13. Ironic, or to be expected? by David+Hume · · Score: 2, Insightful

    How ironic is it that third world nations could end up leading the way in voip adoption?


    I am not sure it is ironic. On the contrary, it may be expected. Since they do not have the same existing infrastructure, and investment in and desire to depreciate same, it is easier for them to start over from scratch. They may not have to worry to the same extent about obsoleting existing equipment and infrastructure overnight, bankrupting companies and people, and threatening the powers that be.

  14. Subject by Anonymous Coward · · Score: 0

    "...predicting a boom for the region that may make sub-Saharan Africa a major technology hub."

    Yep, companies love to move to areas with high levels of corruption and where people murder each other because they put a curse on them.

    1. Re:Subject by Zalgon+26+McGee · · Score: 3, Funny
      Yep, companies love to move to areas with high levels of corruption and where people murder each other because they put a curse on them.

      Hey, it's worked for California...

      --

      ---

      Book(n): Utensil used to pass time while waiting for the TV repairman

  15. Leased lines, Internet backbone, VoIP QoS by HardcoreGamer · · Score: 3, Interesting

    but as a professional business tool I don't think VoIP is there yet for rock solid stability and clear communciation

    As a professional business tool, as it's discussed in the article, companies like Newmont (the second largest gold producer in the world) will most likely use dedicated or leased lines (and probably VPN for security) to get to the Internet backbone, at which point VoIP's QoS has a much higher likelihood of being stable and clear.

    A company like Newmont will not allow critical corporate communications to be transmitted with a technology that can't perform to the high levels that it is accustomed to. Newmont can afford the best, so this seems to be an indication that whatever VoIP solution Newmont is using is more than capable of handling the task.

  16. Re:SHUT UP, ASSWIPE by Anonymous Coward · · Score: 0, Troll

    I hope you are not serious... It would be a shame for anyone that has taken the time to learn as much about computers and technology as the kids in the slashdot crowd to condescend to the level of trailer park intellect. Maybe you should get out of your house once in a while, talk to a black that isn't holding a forty or 'smoking crack' and maybe your viewpoints will change a little. ...better yet, just keep believing what your dad/uncle/brother taught you and live life lonely bitter and ignorant. you are probably not joking and are probably too intelligent to change your viewpoints

  17. Solve that like NZ Telecom Jetstream by nzyank · · Score: 1

    Make it so friggin expensive that no one can afford more than 1 call a month.

  18. Why no VoIP? In the West QoS and revenues rule all by HardcoreGamer · · Score: 2, Insightful

    It's not ironic at all and it shouldn't be surprising either.

    Historically Africa has had a whole series of problems that we aren't going to get deep into here, including the legacy of colonialism, wars (part of the legacy), famine and disease. These problems have prevented African nations from reaching their full potential and resulted in an underdeveloped telecom infrastructure (among other things, but that's for another discussion).

    In the West, which has had relative stability for the last 60 years, the conditions were right to put ito place a vast and sophisticated telecom infrastructure.

    We, as users, now can't conceive of picking up the phone and NOT hearing a dial tone. Think: when was the last time you DIDN'T get a dial tone?

    We are also used to superior voice quality and in most cases we won't settle for less. That is one reason why we don't have widespread VoIP deployment in the West.

    The traditional metric in telecom for the last few years is an 80/20 split. That means 80% of network traffic is data and 20% is voice traffic. Now invert that to get the revenue numbers. That means 80% of your revenues come from the 20% of voice traffic. That is the main reason why we don't have widespread VoIP deployment in the West.

    The numbers are now probably closer to a 90/10 split, or at least moving towards that ratio. This is the reason that carriers are now moving (or planning to move) to an all-IP network. The catch is that you can't jeopardize that 80%+ revenue stream due to voice traffic. We won't see widespread VoIP in the West until the QoS is sufficiently high enough that we can't distinguish between a regular voice call and a VoIP call.

  19. You think this is interesting.... by Anonymous Coward · · Score: 0
  20. Re:Idiots. by Anonymous Coward · · Score: 0

    It's ashamed this was marked a troll, it's actually a good idea. Have those kid's parents held responsible and they'll stop having 15 children. There really *is* plenty of food there, but the overpopulation is the bigger problem.

  21. Re:Idiots. by nzyank · · Score: 0, Troll

    Lucky you. You weren't born in the Congo. They can't go to the local 7-Eleven and buy 'ribbed for her fucking pleasure' condoms like you can. Then again, you probably don't need them anyways because what kind of moron girl is gonna put up with that sort of idiocy.

  22. Re:Idiots. by Anonymous Coward · · Score: 1, Funny

    Somebody introduce McDonalds over there so they can get fat and sue McDonalds and then be rich.

    1. INTRODUCE MCDONALDS TO AFRICA
    2. AFRICANS GET FAT
    3. ????? THE ANSWER, IS TO SUE MCDONALDS!
    4. PROFIT!!!!!1

    See! I've fixed the world's problems! Praise me!

  23. Re:Idiots. by Anonymous Coward · · Score: 0

    asswipe michael went on a mod-bombing spree with this thread. oh well, the idiot will never learn.

  24. Retail VOIP: www.vonage.com by Anonymous Coward · · Score: 0

    Vonage (http://www.vonage.com) offers unlimited VOIP for $40/mo.

  25. VOIP + Corporations by henele · · Score: 1

    As someone in the UK who occasionally has to phone information lines, as well as a most being either French or Indian, it normally sounds like a bad mobile connection - (I know VOIP can be nice but) does that suggest VOIP is taking off with bigger European companies under circumstances?

  26. With a bit of luck. by Anonymous Coward · · Score: 0, Troll

    ...this will be the start of the demise of telephone networks - at least over in Africa, anyway. VoIP is getting more and more refined, along with more and more applications, such as the GPL'd Asterisk [asterisk.org] software PABX system. Most of the larger PABX systems I've seen around give the capability for VoIP links to other offices and if suitable gateways become more widely available, the move to VoIP will slowly but surely become more widespread as the larger companies that deal with the countries that have widespread VoIP penetration start to use those links to reduce the cost of making phone calls.

  27. I was there.. by Anonymous Coward · · Score: 5, Informative

    I was in Ghana a few months ago for twelve weeks.

    VOIP is illegal, aside from strictly personal use as it represents potential for competition with the phone company. Ghana Telecom only wants to implement VOIP such that it may save them more money to increase their bottom line.

    In fact, as I understand it, they have implemented it to a rather large degree, and have yet to pass any savings to their extremely poor customer base. Internet cafes outside of the capital, Accra, often pay somewhere in the vacinity of $1000 per month[1] simply in long distance charges, as no ISPs exist outside of the two major cities. Despite the fact that the infrastructure exists to extend leased lines and add pops in many locations throughout the country, Ghana Telecom has no interest.

    USAID, in an ill-advised attempt to help has set up and fully funded telco charges for some remote internet cafes but left behind no administration, allowing the established companies to severely undercut their competition.

    [1]: 8,400 Ghanaian cedis equal one US dollar. Many people outside of the two major cities (Accra, Kumasi) often make under 100,000 per month. While this is often sufficient for housing and food, twenty cents per minute long distance charges are simply outrageous.

    1. Re:I was there.. by nogginthenog · · Score: 1

      It's the same problem in Kenya. We have a satellite disk on the roof of our office in Nairobi which we use for telecomminications (VPN etc.) but we're forbidden for using it for VOIP.

    2. Re:I was there.. by Anonymous Coward · · Score: 0

      VOIP in a lot of west African countries is illegal - you're not allowed to do it in Mali or Guinea, either.

      Also, times seem to have changed since you were in Ghana; you can get broadband access in other places (like Obuasi, for instance) nowadays too. There are others, but I can't be bothered naming them..

      Oddly enough, moving office premises in Ghana normally means finding a building as close as you can to where you are currently, so that you can keep your existing `phone number - the system is that over-subscribed that, if you have to move far away and require a new phone service, it's a long-ass wait.

    3. Re:I was there.. by samanpa · · Score: 1

      I am a Ghanaian myself, and I remember that once (about 6 years ago) the owner of an internet cafe/ISP was arrested for supposedly providing VoIP.

      I do not necessarily agree with the arrest, but in a country like Ghana the mostly govt owned Ghana Telecom is needed to keep things operational

  28. Re:Q: Why don't NIGGERS like blowjobs? by Anonymous Coward · · Score: 0

    A: NIGGERS don't like any kind of job.

    Just like you. You appear to have way too much time on your hands

  29. law of retarded demand by Anonymous Coward · · Score: 1, Insightful

    When one country can leapfrog another because of their reduced infrastructure, they can boom on the second or third generation technology. This is exactly what happened in Germany in the late 1800's when England was stuck with the first generation steel mills. Germany could make the smaller more efficient ones while England was stuck paying off the bigger ones.

  30. YOU APPEAR TO BE A STUPID NIGGER by Anonymous Coward · · Score: 0

    IGNORANT FUCK

    1. Re:YOU APPEAR TO BE A STUPID NIGGER by Anonymous Coward · · Score: 0

      Blah blah blah

  31. If you wanna control people, control communication by LostCluster · · Score: 3, Insightful

    In the old Soviet Russia, one of the first signs that there is an attempted coup in progress was that the Moscow TV stations were invaded by supporters of whomever is trying to take power. The reason was simple, if you controled the TV signals you controled the easiest means of communications with the people, and one of their few sources of news. You could tell your story uninterfered with, and block the other side's ability to tell theirs.

    This is why governments want to control their phone systems, and why they don't really want it to work that well. They don't want it to be too easy for their subjects to communicate with each other, particularlly they're scared somebody's going to discuss the overthrow of those in power. The ability to freely communicate and have at least something that resembles a fair election of leaders is taken for granted in most of North America and Europe, but in other places it's not so easy.

    So, by creating a telephone monopoly that makes a half-hearted effort, they've been able to say that they have telephone service for business purposes, while still limiting their people's ability to talk to each other over distance. But, the Internet snuck up on these regimes from behind, and just now they're realizing they forgot to regulate and monopolize it. VoIP isn't that good or reliable compared to well-maintained phone systems, but it's pretty good compared to intentionally mismanaged ones. Competition is usually welecomed because it forces the old monopoly to either perform to the best of its abilities or get out of the game, but this time the monopoly is just crying to the rulers and the rulers see the need to solve this problem the same way they solve any other threat to their ability to stay in power...

    VoIP is an idea that looks interesting on the chalkboard but there's no reason for Americans to convert to it when they have an ultra-reliable phone network and pretty good cell phone coverage in populated areas. It's the places that don't have those things that really need VoIP.

  32. Re:And another thing... by Anonymous Coward · · Score: 0

    yea and how expensive is decent DSL here in NZ?

    oh god its insane!

  33. They can't shut it down... by evilviper · · Score: 1

    That's perhaps the single best thing about VoIP... You really can't shut it down. If you stop all the VoIP providers in your own country, you are just forcing the providers to operate from another country. TCP/IP packets _can_ get through, no matter what.

    What are they going to do to stop international VoIP? A house-by-house search of everyone that has a computer? Checking all in-comming and out-going mail to be sure it isn't going to/from a VoIP company?

    --
    Slashdot gets worse every day... Pipedot: News for nerds, without the corporate slant
    1. Re:They can't shut it down... by Amadodd · · Score: 1

      Is it Cable & Wireless that blocked all normal VOIP ports in the caribean to reduce the VOIP traffic(as recently as a few months ago)? The reality is that many third world countries still allow their telco monopolies to get away with typical monopoly activities. Anti-competitive behaviour, the stuff that will get you investigated and fined in Europe and the States, is in many cases protected by law. These laws won't change soon either, too many palms being crossed with gold for that to happen. Getting back to C&W, this a a first world company milking third world countries. So the profits does not even stay in the country of origin. Guess what scale of corruption allows that to happen. South Africa has a local company that has the monopoly. The market was due to be opened up to competition a while ago, but procrastination in appointing a second operator has caused the monopoly to drag on. The laws protecting it was drafted with a certain targets and a definate end in mind, but since the end date was not laid in stone, they are still in effect and being actively enforced. So, while VOIP is a good thing and can be a boon to small economies (getting more done cheaper), and indeed there are many third world countries technologically capable, it is still not bound to happen soon. It maximises usage of infrastructure and minimises cost - and that does not gel with the business model of a monopoly.

      --
      Freedom of speech doesn't come with bandwidth.
    2. Re:They can't shut it down... by evilviper · · Score: 1
      Is it Cable & Wireless that blocked all normal VOIP ports in the caribean to reduce the VOIP traffic(as recently as a few months ago)?

      However, that is an incredibly short-term solution. In fact, to prevent blocking-by-port, most internet-services companies run their service on the authorized ports, but also run them on port 80 on several machines. This has made blocking of Instant Messaging applications far more complicated, and they _could_ have made it impossible to block, had they wanted to incur the wrath of sysadmins everywhere.
      --
      Slashdot gets worse every day... Pipedot: News for nerds, without the corporate slant
  34. Robots versus Humans by Anonymous Coward · · Score: 0

    Hmm. I think I had a good point in that previous post. Mod it up. Why are people pro robot and industrial automation, but get pissed if another person takes away their "right to have a job" ?

    Nobody, no government, has a right to force a business owner to pay people they dont want to work for them. When you go shopping don't you look for the best deal? The maker of the best deal deserves your money not someobody asking for an higher price. Better to ask the state for welfare.

    Disagree?

    1. Re:Robots versus Humans by BJZQ8 · · Score: 1

      Because we look at our job...making $18 per hour doing something. It's outsourced to some Indian or Mexican at $.50 per hour. We think that that human "replacement" is being exploited. I don't feel like robots are being exploited. But when a job goes to some other country at a fraction of the per-hour rate, with conditions that are sickening compared to those here, and worker's compensation and labor laws beyond laughable, I have a problem with that.

    2. Re:Robots versus Humans by Anonymous Coward · · Score: 1, Insightful

      That's a bullshit lie. An excuse. Very few people genuinely care about the situation of people over there. If they did how come nothing is being done about the starvation and disease that the unemployed over there face? Many here use supposed exploitation as an excuse to justify themselves in forcing business owners to hire them.

      Unemployed people are starving and dying. Tech workers are _not_ being exploited in India.

    3. Re:Robots versus Humans by ctxspy · · Score: 1

      Ignoring your response to the thread above ("bullshit lie" etc etc), your premise is flawed that people don't get pissed about robots replacing their jobs... They do get pissed, because they're out of work either way.. I dont know where you get your facts, but they're out of whack.. There were huge problems when auto manufacturers started switching to robots..

      In the end, unless we leave capitalism behind, and work out some sort of feasible socialist (star trek style..) government, we're never going to be able to replace humans with robots simply becuase the economy will go to shit.

    4. Re:Robots versus Humans by op00to · · Score: 1

      Does the government have a right to set a minimum livable wage?

    5. Re:Robots versus Humans by BJZQ8 · · Score: 2, Interesting

      Don't call BS and accuse me of not caring. Do I look like a politician? No. I have no control over where the money goes in this world. I am one of those people that genuinely cares...but am NOT in a position to do anything about it. If someone does a job for $.50 per hour that was done for $18 per hour here...THAT is exploitation. Maybe the standard of living is lower...but to pay someone that little for doing what ends up being high-value work is exploitation.

    6. Re:Robots versus Humans by golo · · Score: 1

      I think that he meant that while it is obvious that people that are laid off will be pissed off regardless if it is a robot or a human that took his job, the process or substituting jobs with robots doesn't get criticized by society and here as much as the outsourcing of jobs to 3rd world countries, even togh the motiviation and end results are very similar (lower the cost, maximize profits).

    7. Re:Robots versus Humans by Anonymous Coward · · Score: 0

      Coming from India, maybe I can shed some light on your statement. You might feel that paying someone $.50/hr for a job is exploitation, but it depends on the context. Ask any of the techies working there if they are being exploited, they will disagree. The fact is that $.50 goes a lot further in India than it does in the US.

      A haircut (including tip) that costs me $17 in the US, costs less than $1 back home. Similarly, a meal comparable to one that I would get for $6 or $7 here, would be about $1 or $2 over there.

      I'm sure an economist will be able to explain why the exchange rate for the Indian Rupee doesn't accurately reflect its buying power in India, but the fact remains that the standard of living for the average techie over there is well above the national average.

    8. Re:Robots versus Humans by ctxspy · · Score: 1

      Although i agree with what you are saying, i didn't pick that sentiment up in the post to which i responded.

    9. Re:Robots versus Humans by BJZQ8 · · Score: 1

      If the ultimate reason for lowering wages for Indian/Mexican/African/whoever workers was to lower the cost to the consumer, then I would understand. But all too often, the savings disappear into someone's pockets. I have first-hand knowledge of this...in my town a 100-year-old clothing operation employed almost 100 people for wages of $15 per hour or so. The jobs were moved to Guatemala at $.50 per hour. Did their pants suddenly drop precipitously in price because of this? No. I understand the economics of this, and that labor is only one factor in the cost of production. I am saying that these people are doing work that once commanded $15 per hour for only $.50 per hour, and their American managers know it. I think that it is immoral to so blatently undercut wages in this manner. Do I like to see American jobs go overseas? I will admit I do not. But my reasons are not selfish. If people overseas were getting paid what their job should be paying, then most of the jobs would probably stay here.

    10. Re:Robots versus Humans by rangeela · · Score: 1

      At the end of the day you are again drifting apart from economy. "I think that it is immoral to so blatently undercut wages in this manner" It isn't undercut wages if you compare it with the amount of wages any company in India would pay for builing a software for use in India itself. So an Indian company making software for the Domestic market will pay the $0.5/h and that is a quite handsome amount as per Indian Standards. and their American managers know it So does the Indian companies. That is the reason why they themselves are opening up centers in the US the take advantage of the difference in wages. And on the other hand opening operations in African countries to harness the low cost.

  35. open source VOIP is still not very well known ! by dominic.laporte · · Score: 5, Informative

    Its amazing how open source voip is unknown. Unfortunately not many people know this even exists. What a shame !

    1. Re:open source VOIP is still not very well known ! by Anonymous Coward · · Score: 0

      O'Reilly have published a practical guide to the use of the "Vocal" system developed by Vovida. isbn 0596000798 "Practical VOIP using Vocal" Luan Dang, Cullen Jennings & David Kelly.

      It also includes loads of stuff for developers.

      We need to develop something lightweight that works like a browser plugin. Something that peers can download and install easily. Yes it should be Open Source!

  36. Better than what they have now by rynthetyn · · Score: 4, Interesting

    Considering what I've heard about African phone service from a professor I had who lived in Africa for a number of years, I would venture to say that VoIP would be an improvement on what they have now. In many parts of Africa, the phone lines are in such bad condition (poorly spliced together, full of dirt and the like), that you're lucky if you can have a conversation through all the static. If they were able to implement Wi-Fi so that it was available to a broad enough segment of the country that people in remote villages could have internet access, VoIP could revolutionize the lives of the average African villager.

    Remember, we aren't talking just about business, we are talking about empowering the little guy to have access to the outside world. The more access to means of communication, the less they can be controlled and oppressed by others.

    --
    Eagles may soar, but weasles don't get sucked into jet engines...
    1. Re:Better than what they have now by Anonymous Coward · · Score: 0
      Remember, we aren't talking just about business, we are talking about empowering the little guy to have access to the outside world. The more access to means of communication, the less they can be controlled and oppressed by others.


      If only that were true of the news media...
  37. The quality bar has been lowered by mobile phones by jrp2 · · Score: 2, Interesting

    With the proliferation of mobile phones, the bar has been lowered for call quality, people are used to poor connections, dropped calls, etc. VoIP, even on a poor connection is often preferable to a mobile call.

    I use VoIP all day (I have a nice commercial Quintum gateway at home, and at each of our offices). I will get calls from co-workers on my cell, and if I get frustrated (often) I will call them back over VoIP with MUCH better performance. All of our inter-office voice traffic is VoIP.

    Your problem with your call center sounds like one of poor IP connectivity, not a problem with VoIP itself. With decent IP connectivity, VoIP call quality, even with compressed codecs, ranges from near-toll quality to far better than your average cell phone call.

    --
    The only athletic sport I ever mastered was backgammon - Douglas William Jerrold
  38. Better than what they have now-"thumb" calls. by Anonymous Coward · · Score: 0

    "Remember, we aren't talking just about business, we are talking about empowering the little guy to have access to the outside world. The more access to means of communication, the less they can be controlled and oppressed by others."

    Unless those who oppress and control, own the networks in question.

  39. Is that my country in your back pocket...? by Anonymous Coward · · Score: 0

    "You really can't shut it down. If you stop all the VoIP providers in your own country, you are just forcing the providers to operate from another country. TCP/IP packets _can_ get through, no matter what."

    You know I hope your not that naive? "No matter what" is a rather big range. From "Literacy? What's that?" all the way to "Yum! That last carrier pigeon was good". No matter what is as much a function of "how badly do we want to stop this?" than anything else.

    1. Re:Is that my country in your back pocket...? by evilviper · · Score: 1
      You know I hope your not that naive?

      I'm really not a naieve person. By most people's standards, I am extremely cynical and paranoid. Although, since most people are naieve, that puts me at just about the right level of cynicism and paranoia.

      I say "no matter what" because I know IP technlogoy rather well, and there are plenty of ways to get around just about any possible blocking they could imploy. The only real solution is to practically cut off the internet, which I _assume_ is not going to happen for the sake of a few people using VoIP.

      No matter what is as much a function of "how badly do we want to stop this?" than anything else.

      Well then please tell me how they would be able to stop this... Let's go for a worst case senario, where they will do practically anything... What exactly could they do?
      --
      Slashdot gets worse every day... Pipedot: News for nerds, without the corporate slant
    2. Re:Is that my country in your back pocket...? by Anonymous Coward · · Score: 0

      "Well then please tell me how they would be able to stop this... Let's go for a worst case senario, where they will do practically anything... What exactly could they do?"

      In keeping with your paranoia.

      Wired:At best funnel everything through a few choice points (makes control easier), at worst complete cut off (assumptions are hazardous when facing a totaltarian regime).

      Wireless:Jamming of the signal (nations have been doing this to each other for years). Tracking down the signal and executing the sender (remember, totaltarian regime).

  40. Well this is news... by NeoGeo64 · · Score: 1

    Africa has the Internet? Since when? I thought, like, 40% of the population in Africa haven't never seen or used a telephone.

    1. Re:Well this is news... by ratfynk · · Score: 1

      40% of deepest darkest Mississippi have not seen a telephone yet either!

      To export our values and technology to the third world we need to look more carefully at the state of our own house. Some technologies are not appropriate in the third world, the same thing applies to areas in the US.
      Expensive high-tech communication is not the answer to poverty and ignorance.

      There is no get rich quick consumer base to fleese so the American big dollar high-tech model will not work. Coca-cola politics cause hate, and most of the anti democracy movements that stop those that really try to do good work, with appropriate tech.

      --
      OH THE SHAME I fell off the wagon and use sigs again!
  41. I built a telecom gateway in Accra by ChrisCampbell47 · · Score: 3, Interesting
    The customer was a US telecom company (nobody that anyone here's ever heard of), and they contracted with my employer to build an Standard B IDR earth station to link Ghana out to London and Toronto, if memory serves. (Google for "Standard B satellite gateway" and "IDR IBS satellite" to see what that means)

    Along with the 11-meter antenna, all the equipment was housed in a small building full of racks and UPS, and a generator outside. The generator (and fuel storage, fuel delivery services, etc.) had to be rated to be able to deliver hours of power, on a routine basis (daily), because that's how often the power would fail.

    Now, that was just the gateway to allow the public phone network to interface to the rest of the world. I also built a pan-African voice and data satellite network for a corporate customer (hint: Exxploit) that simply wanted to bypass all the local telco nonsense and just have a system (albeit and expensive one) that would work regardless. Calls went from city to city (e.g. Libreville to Accra) over the private satellite network and went to the rest of the world via a direct hop to London.

    A critical factor in all of this is the ability to get the equipment LEGAL in the country (look up "homologation") -- it's really just an elaborate national shakedown system (as is the european CE mark). The key for us getting the contract was that we had our foot in the door in most of the countries already and could get the equipment in and on the air by riding our existing paperwork.

    Anyway, all this is to illustrate that the tariff issue is of critical importance, and solving the technical issues are really secondary -- you've got to find a way to make it legal or the local jackboots will shut you down.

    - Chris

    P.S. And to illustrate a sadder side of the business, the guy who built the Accra gateway with me, Peter Kennedy, later took a contract job building telecom infrastructure in Chechnya, was taken hostage by Chechen rebels for ransom, and was found decapitated a few weeks later. Not a peep out of the U.S. State Department. Peter was a really nice guy.

    1. Re:I built a telecom gateway in Accra by Anonymous Coward · · Score: 0

      Thats a drag. But the U.S. State department would not want to insult any radical islamicists who are closely tied to Ben Ladan like the "rebles" in Cheechnya no matter how many nice people are killed in cold blood by them. Look how long it's taken to NOT declare them terrorists (which they certainly are.)

    2. Re:I built a telecom gateway in Accra by Col.+Klink+(retired) · · Score: 1

      > Not a peep out of the U.S. State Department.

      That's tragic, but what does the US State Dept have to do with it? From the google links, they were "three Britons and one New Zealander".

      --

      -- Don't Tase me, bro!

    3. Re:I built a telecom gateway in Accra by hughk · · Score: 1
      The guy who built the Accra gateway with me, Peter Kennedy, later took a contract job building telecom infrastructure in Chechnya, was taken hostage by Chechen rebels for ransom, and was found decapitated a few weeks later.
      My wife worked for the company (Linya Svayzi) in St Petersburg that comissioned the project in Chechnya with the engineers supplied by Granger Telecom. It was installing a GSM system, if I remember right. Infrastructure projects in areas like Chechnya were seen as cooperating with the regime and engineers were definitely targets by those who were against the regime.

      The word is that the amount originally asked for wasn't big (about $5000) but it was nixed by the Russian government who didn't want any ransoms paid to terrorists.

      To be fair the US State dept had nothing to do with this one as the engineers were British and Kiwi. The UK govt had already issued warnings about visiting Chechnya. Liniya Svayzi definitely knew that Chechny was dodgy. Granger had worked in Russia before so they must have been aware of the relative risks.

      --
      See my journal, I write things there
    4. Re:I built a telecom gateway in Accra by op00to · · Score: 1

      Maybe he's pissed because the US is "ignoring" the issues going on in chechnya on Russia's behalf. There were more Americans in Chechnya than in Iraq before the US invaded. It doesn't make sense why the US cares about people in Iraq, but not Chechnya. Oh yeah, more oil in Iraq. Have fun, Putin!

    5. Re:I built a telecom gateway in Accra by aminorex · · Score: 1

      Customarily, when a telecom worker is decapitated,
      the U.S. State Department is supposed to send
      little marshmallow bunnies and chickies to their
      old co-workers. This just goes to show how far
      downhill things have gone since Jimmy Carter.

      --
      -I like my women like I like my tea: green-
  42. HAHAHAHA!! YOU STUPID FUCKING MODERATORS! by Anonymous Coward · · Score: 0

    HAHAHA! That is just a repost of something I fucking stole from a reply up top which got a 4! And it got a 1, Informative! You should do a better job of actually reading this whole message board instead of slapping points on!

    Stupid assholes!

  43. Poll by istartedi · · Score: 1

    Which is saddest:

    [ ] The fact that this AC copy-pasted rjch's (user # 544288) post from within this story.
    [ ] The fact that the AC got modded up for doing it.
    [ ] The fact that I'm pointing it out.
    [ ] Cowboy Neal waiting by his VOIP and nobody calling.
    --
    For all intensive purposes, "whom" is no longer a word. That begs the question, "who cares"?
    1. Re:Poll by iendedi · · Score: 1

      [ x ] Someone trying to be a karma whore by posting another lame poll
      --

      It is your personal duty to fight for what is right on a daily basis. Ignoring injustice is identical to approving
  44. Re:MAYBE WE SHOULD NUKE AFRICA INSTEAD by Anonymous Coward · · Score: 0

    What if you just have a country "full of people who need to be taught not to shoot eachother" ?

    You know which country I'm talking about, I bet.

  45. GnomeMeeting by hey · · Score: 1

    Gotta mention... GnomeMeeting. VoIP for Linux.

  46. Bangalore is not call centres by Anonymous Coward · · Score: 0

    Long before Bangalore hosted call centres it had grown into a software development hub...throughout the last decade. I realize there are many kids in here ...so I thought I would just clear that up.

  47. A little bit too much of "I" in the parent post by melted · · Score: 1

    >> I also built a pan-African voice and data satellite network

    _You_ have built it or helped build it? Because if you've built it yourself, you must be really close to God Almighty.

    1. Re:A little bit too much of "I" in the parent post by ChrisCampbell47 · · Score: 1
      >> I also built a pan-African voice and data satellite network

      >_You_ have built it or helped build it? Because if you've built it yourself, you must be really close to God Almighty.

      That's fair. I was the sole systems engineer in charge of rolling it out. Another [sales] engineer convinced the customer that our stuff could do it, a program manager dealt with the money side, and one or two field engineers (like Peter) built the first remote sites, educating some locals in the process and then they built the rest themselves. I did, however, personally build the network hub system at the network center near Oxford, UK. Five racks of equipment inside and five test remotes outside (satellite dishes ranging from 1.8m to 2.4m). And a lot of the remote equipment was tested in our inhouse lab in the US before shipping to Africa.

      It's a great job to shoot the shit about but I'm glad I'm out. There are other ways to make life interesting.

  48. Wire cars in Zambia by aclarke · · Score: 1

    Haha, this reminds me of my childhood in smalltown Zambia. The cool thing was to make wire cars. The were made entirely out of heavy wire and you could steer them and everything. Pretty cool. Anyway, my friend and I would go to this big telecom switch in the ground and pull out all the bright colourful wires to adorn our cars. I knew it wasn't the nicest thing to do but it wasn't until later when I looked back that I realized just how evil that was. Ironically enough, my friend ended up working for the telecom company.

    On another note, we were one of the few people in town who actually had a phone line. 80% of the time it didn't work though (hmm I wonder why) and when my dad would complain, they would simply unplug someone else's working phone and plug his in, until someone else complained and our phone got unplugged again. Aaah, the good old days.

  49. obligatory SpeakFreely plug by nadaou · · Score: 2, Informative

    If you are looking for a nice Open Source VoIP client that works on Windows, Linux, and OS/X, try Speakfreely. For linux/osx track down the Tcl/Tk GUI.

    encryption, multiple codecs, NAT, the works.

    http://www.fourmilab.ch/speakfree/

    The original author and once-again maintainer is John Walker, founder of Autodesk, Inc. and co-author of AutoCAD. (!!!)

    note: the debian package is criminally out of date and www.speakfreely.org is depreciated, out of date, and morphed into a commercial site.

    --
    ~.~
    I'm a peripheral visionary.
  50. Wohoo by loconet · · Score: 5, Funny

    Now it should be easier for me to contact the Nigerian Prince who needs me to transfer his money.

    --
    [alk]
  51. Actually by HanzoSan · · Score: 1


    Yes I would be pissed off if my job was taken over by a robot. I dont like the new automated self healing server technology, that makes me and all my knowledge and certifications useless.

    Do you think I have the time and money to not only compete with 6 billion people, but machines too?

    --
    If you use Linux, please help development of Autopac
  52. Im not exactly pro robot. by HanzoSan · · Score: 1



    Robots are good for labor based jobs, robots are bad if they learn to think.

    Self healing PCs, or PCs which can physically repair themselves would be a nightmare, self programming computers would basically end capitalism as we know it.

    --
    If you use Linux, please help development of Autopac
  53. It depends. by HanzoSan · · Score: 1


    I dont think programmers would be happy if computers programmed themselves.

    I dont think repairmen would be happy if robots repaired computers.

    people who get layed off arent happy period, it doesnt matter if you got layed off because someone else took your job or because a computer did it.

    The difference is this, when a computer in the USA takes your job, at least the USA is making money off of it, when your job is shipped overseas now some other country is making money off of it, no taxes are paid, no benefits to the US economy.

    --
    If you use Linux, please help development of Autopac
  54. GNU Gatekeeper by willamowius · · Score: 1

    Then you should also mention the GNU Gatekeeper to manage VOIP networks with Gnomemeeting and other H.323 clients and gateways. Its GPL and runs on Unix and Windows.

  55. Worlds biggest VoIP rollout by Trozy · · Score: 3, Informative

    One of the worlds largest Voice of IP rollouts is almost complete at the Australian National University (ANU), with over 1500 handsets already installed. For more info see here.

    The Quality of Service (QoS) issues (lag, jitter, etc) were overcome using tagged VLANs and prioritising voice over video and other general data traffic. The Gigabit eithernet backbone is in a meshed star topology, supposedly providing five 9's (99.999%) reliability. Multiple gateways connect the internal telephone system to the outside analogue world.

    Looks like Africa has some competition.

  56. VOIP in Ghana by zaad · · Score: 4, Informative

    Disclaimer: The tech scene in Ghana was and is probably changing at a phenomonal pace. Anything I say below could be wrong not only because it might be completely outdated, but also because it's a complicated place both politically and technologically. But to the best of my knowledge, the information below is accurate.

    I was in Ghana as a volunteer last August, and I actually worked for a Ghanaian ISP that terminated VOIP calls, in addition to consulting and helping other "ISP's" set up VOIP gateways.

    The legality was murky at best. Everyone gave me conflicting answers about whether it was legal or not. From the prevalence (I'll explain later), I would say that it's certainly tolerated. Few people (if any) ever got busted for doing VOIP. Part of the reason is that corruption is so rampant, you can easily dash (bribe) your way out of any trouble if you're willing to pay up.

    Most "Internet Cafe's" or ISP there (most) with their own satellite were doing VOIP. The math was easy. A 512 down/384 up connection were costing about $8,000 U.S. per month (this is before fiber became available). You can't sign up any decent amount of dialup customers because most people didn't have phonelines and GT (Ghana Telecom) would take its sweet time pulling lines.

    In fact, it took something like 18 months I believe for the NGO that I was volunteering for to get two lines (and I believe they had to totally work their connections). Almost all businesses and expats resorted to cellphones (the dominate player was Spacefon, I believe it's actually a scandinavian company that worked out some sort of a sweet deal that can't be revoked). But it's almost impossible to call a cellphone from a landline or vice versa (another long story, also has to do with the fact that GT is a government owned monopoly).

    Internet Cafe's were a joke. They typical charge was something like 4,000 cedis to 10,000 cedis per hour. That translates to about 40 cents to just over a dollar. Nevermind whether the typical Ghanaian can afford those prices, if you have to pay out something like $8,000 per month just for the bandwidth, you simply can't make your money back.

    So instead, what you do is to set up an "ISP/Internet Cafe" and you really do sign up customers and such. But what you really do is to get GT to pull a bunch of phonelines to your premises. Then you install a VOIP gateway and negotiate with western telecomms to terminate calls to those phonelines. That was the only way that they can pay for the bandwidth. Even in the U.S., voice services are much more lucrative than data services.

    The "ISP" that I worked for not only terminated calls of their own, they also helped other places set them up as well (they charged a consult fee in addition to getting some sort of kick back from the bandwidth provider). I personally help with a couple of those and helped setting up a traffic shaper/bandwidth limiter.

    They were actually in negotiations with GT to help them set up a prepaid card system that used VOIP. But I don't believe it ever got anywhere. The trouble with GT is that they had a monopoly and didn't have any incentive to be competitive. And because long distance voice services profits are very high, they have almost no reason why they want to change things.

    So while private companies are definitely adopting VOIP, I don't believe GT is actually taking advantage of the technology. I actually sat in on a meeting with some higher-ups at GT. They didn't seem to care that it's a good technology or it would be the right thing to do. The primary interest definitely seemed to focus on how they (personally) would benefit. It's not out in the open of course. And they would never mention it. Only how there are little things that are wrong on your applications and paperwork, and how they just haven't had to chance to pass it on to the right person yet.

    Either way, it was certainly flourishing. Just about every client visit where the "ISP/Internet Cafe" that had a satellite, there were VOIP gateways terminating calls.

  57. VoIP in Nigeria by heironymouscoward · · Score: 2, Informative

    I spent several months working in Nigeria from 1999-2001. My client, a large business, had installed expensive VSAT links to its six or seven locations around the country - Lagos, Ibadan, Kano, etc. The satellite links provided a data channel (128kpbs, I think) and two voice channels. But what people really used the network for was VoIP, since the normal Nytel phone lines are so bad. People would find a pair of loudspeakers, a microphone, Netmeeting, and then shout at their PCs all day long. Very funny.

    --
    Ceci n'est pas une signature
  58. In Soviet Russia... by Anonymous Coward · · Score: 0

    VoIP booms You!

  59. pedant by Anonymous Coward · · Score: 0

    god, chill out dude lol

  60. Class Divide by Anonymous Coward · · Score: 0, Interesting

    What's immediately overlooked here is that in sub-saharan countries, it's not always possible to accurately calculate and collect owed taxes based on income. They don't exactly have W-2s in Africa.

    A man from Iran has explained to me once that the wealthy made many, many more calls as a child, especially long distance, including international calls. Using telephone tariffs has proved an extremely effective progressive tax within developing countries.

    We, of course, could apply this argument with the Internet, by arguing that there are few ISPs in these sub-saharan countries and are usually tightly regulated, so the government has ample opportunity for keeping a grasp on revenue for taxation purposes.

    Finally, we shouldn't forget that the Internet was originally a government sponsored project, at least in the United States, and in many ways -- via NASA and the DOD -- continues to be.

  61. Rwanda Telecom situation by Murf+In+Wyoming · · Score: 1

    I've spent some time in Rwanda. EVERYONE has a cellphone, at least in the cities. MTN RwandaCell seems to be a very profitable business there. Normal phone service is there, but I've heard that you can wait a while to get connected. I've also heard that a "normal" phone line is cheaper. VOIP is illegal; it'd cut into Rwanda Telecom too deep. But, that attitude is changing, as even some of the government Ministries seem to be using it. Rwanda IT people are VERY chafed that some outsider owns the .rw domain and is charging them for its use! (Tuvala got $19 mil to GIVE UP its domain!)

    --
    Dogs look up to men; cats look down on men; But Pigs! Pigs can look men square in the eye. -Churchill
  62. Re:MAYBE WE SHOULD NUKE AFRICA INSTEAD by Anonymous Coward · · Score: 0

    The US ?

  63. YU0=G4YL0RD ! by Anonymous Coward · · Score: 0

    PLS d0n7 53XX0r m3.

  64. VoIP in the 1st world (was Re:Irony?) by mousse-man · · Score: 1

    Strange that only third-world countries get named, but even in Switzerland, you can VoIP as a consumer.

    See.Digitalphone for the details (click in the upper left corner for the right language). And yes, this is for people who don't even have a POTS line at home, in direct competition to our monopolist Swisscom.

  65. Typical anti-US tirade by swb · · Score: 1

    Once again, typical anti-US tirade. When the US *does* intervene, we're the bad guys because our motivations are more complicated than some simple black-and-white morality.

    When we *don't* intervene, we're the bad guys. I heard a tirade on CBC (Canadian) this weekend about the failure of the US in Rwanda. I'm sorry, but there was a *Canadian* in charge of the peacekeeping force and it was the fucking Francophones in Europe responsible for getting that political situation set up that way.

    I've got news for everyone -- foreign policy *period* is a nasty game of complex motivations that's played for keeps by *everyone*. It never was and never will be a matter of simple nursery-school morality or politics. The US wasn't even a *player* in global foreign policy until 1898 and had no hegemonic power until after WW II. Why blame the US for all the shitty political and ethnic strife that was mostly established by the map-makers in London, Paris, Brussles and Berlin?

    1. Re:Typical anti-US tirade by op00to · · Score: 1

      There's a difference between deploying troops and denouncing what's going on. If Bush and friends really cared about quality of life for people in the world (and not merely what's in it for us), they would do as much as they could to at least bring light to the situation. One needn't equate invading a country with denouncing policy, although that seems to be what Bush and friends are doing right now. Don't think of it as attacking Russia, but more like one friend saying to another friend "Dude, quit playing Starcraft and go outside."

  66. Future applications... by Shoten · · Score: 1


    "Hello?"
    "Hello,
    I am sorry for the embarrassment this phone call might cause you as we have not had any correspondence before this phone call. I got your address through my nephew with Nigerian Military Chamber of Commerce industry and Mining during my research for a reliable and trustworthy partner who l can do business with though l did not disclose the nature of the business l intend to do with whoever he recommend for me... "

    --

    For your security, this post has been encrypted with ROT-13, twice.
  67. Re:Idiots. by tigersha · · Score: 1

    What about feeding the homeless to the hungry? That better?

    --
    The dangers of excessive individualism are nothing compared to the oppressiveness of excessive collectivism
  68. gun rights do NOT protect liberties by KoalaBear33 · · Score: 1

    Here we go again... another gun rights debate... I disagree with your view that gun-owners protect liberties in countries like USA. The fact of the matter is that they don't! At one time, they may have--but that isn't the case anymore. Allow me to explain. A long time ago, governments were very weak. They didn't have strong militaries, their power was limited, etc. During that time, gun ownership probably DID protect liberties of citizens. However that isn't the case anymore. Nowadays, governments are very big and powerful. Their power is immense. For example, governments can carry out mass propaganda campaigns like never before. The police forces are much larger and better armed. The military is far more powerful. And so forth. Consider the power of the government (I'm speaking in general and not necessarily about USA). Where does the govt get its power? It comes from the military and police. If the military and the police were weak, the government would be very weak. In practically every country the military is far more powerful than a gun-toting civilian. A civilian with a gun CANNOT protect their rights anymore. Back in the old days, a gun owner WAS able to protect their rights because the militaries were weak. In fact, the difference between a conscript or soldier and a typical gun owner was very slim. The guns the soldiers used was similar to the civilian, the training wasn't that much better, etc. This all changed in the early 1900's. In particular, the emergence of mechanized armour (like tanks, APCs, etc) essentially meant that a civilian with a gun was next to useless. Civilians either don't have access to tanks or can't afford them! It doesn't matter how many guns and bullets you own. There is no way you are going to take down the US military. You could empty your gun while a soldier in an APC smokes some weed ;) The point is... the discrepancy in power between a civilian gun-owner and a government gun-owner (eg. police, military, etc) is so great that guns are next to useless. There are many examples which pretty much illustrate what I'm saying. Consider something like Waco. If I'm not mistaken, the US governemnt deployed tanks. Do you really think Koresh and his gang could have defeated the US govt? NO WAY!* (* NOTE: I'm on the far left and do not support Koresh in any manner. If anything, he is an opponent of mine). Another example would be Afghanistan. Believe it or not, Afghans are one of the most heavily armed populace in the world--far more than Americans. Yet, they couldn't do anything when the Taliban rose, and when US govt invaded. Guns were next to useless. Why? Because the Taliban (for example) were heavily armed and could put down ANYONE. Also don't forget that the Afghans had light weapons too (like RPGs, grenades, etc--things that Americans can't own). The days of thinking that gun rights will protect the citizens is long over. Guns give a fake sense of protection--just like courts. Neither guns, nor the justice system, can protect citizens anymore!!!

    --
    ......The worst thing in my life happened when the stock market started mattering more than the economy
    1. Re:gun rights do NOT protect liberties by evilviper · · Score: 1

      Well, first of all, the most powerful military in the world can't protect the political leaders from a few individials with rifles (which is precisely what I was talking about in the parent post).

      Secondly, things like tanks aren't of any use at all in urban combat. About the only option the military has to do is to kill everyone, or fight on disadvantageous terms.

      Third, guerrilla warfare has time and time again has allowed a "weak" force to overcome monumentally powerful forces.

      Terrorists have shown, time and time again, what very powerful weapons can be created with household substances. Even the best tank in the world is no match for a truck holding a fertilizer bomb, and a fertilizer bomb just happens to be the easiest to make, there are many worse things...

      Even the best military in the world can't overcome a force that has them seriously outnumbered. Can't do too much when your tank is stormed by hundreds of people.

      And don't forget, the ones that are the most creative fighters are the ones that win the war, and I think the public has the lead in that area.

      At that, I think we are even further off the subject than before...

      --
      Slashdot gets worse every day... Pipedot: News for nerds, without the corporate slant
  69. sorry about the paragraphs--or lack of them :( by KoalaBear33 · · Score: 1

    New poster to slashdot (long time reader though)... sorry about the paragraph screw-up... I guess I need to include the paragraph tags :(... next time...

    --
    ......The worst thing in my life happened when the stock market started mattering more than the economy
  70. Re:Why no VoIP? In the West QoS and revenues rule by aminorex · · Score: 1

    considering that about 75% of all of my calls
    are out-to or in-from a crappy cellphone, voip
    can't hurt my average call line quality much if
    any.

    --
    -I like my women like I like my tea: green-