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Multi-function Printer Recomendations?

worm eater asks: "My office is thinking about purchasing a multi-function printer/copier (MFP). We are currently looking at the Panasonic Workio 3510, but there is a surprising lack of reviews on the internet (there is one at ePinions). Has anyone had any experience with this model (which went on sale last month) or other similar machines? We are looking for a good B&W copier / laser printer capable of connecting to our LAN. The ability to interface with Exchange and send internet faxes would be nice, but not essential. As with pretty much any copier, we will need high quality support. Thanks in advance, Slashdot."

37 comments

  1. Find something with Jet Direct/network by BrynM · · Score: 4, Informative

    If it only uses a parallel port or USB, stay away from it. Being able to plug a printer in anywhere there is a network drop and having it be self sufficient (no I don't mean loading papaer itself, just not a slave to a PC) are a must. Having co-workers clamor around your desk because you have the FAX and the printer sucks and can slow your machine down if the drivers suck(voice of experience).

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    1. Re:Find something with Jet Direct/network by tadheckaman · · Score: 5, Informative

      Answer to that problem is this a print server, a small device (now they have ones that plug right on the parallel port) that turns a LPT printer into a networked printer. We use them alot for clients and for outselves, so far we havn't had a bit of trouble.

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    2. Re:Find something with Jet Direct/network by eht · · Score: 1, Offtopic

      Supposedly there is no such word as "alot" since there is no such word as "alittle", I'm currently proposing a fix to this that there now will be a word spelled "alot" meaning "a lot".

      Thank you.

    3. Re:Find something with Jet Direct/network by Anonymous Coward · · Score: 0

      Get a computer for less than the price difference between the networked and non-networked printers.

    4. Re:Find something with Jet Direct/network by More+Karma+Than+God · · Score: 1

      That's the best spelling nitpick I've seen in two weeks. Moderators, please moderate it as funny, not offtopic. (Moderators should be required to pass a humor test before they're allowed to moderate something offtopic.)

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  2. HP! by itwerx · · Score: 3, Informative

    As with any corp, not every HP product is great but their higher end business-class printers and multi-function machines are usually best-in-class.
    I don't know anyone who's regretted going HP and I know a great many who have regretted going with other brands.
    If you absolutely MUST use somebody else Lexmark and Canon sometimes have decent product.

    1. Re:HP! by Cade144 · · Score: 2, Informative

      I generally tend to stay away from multi-function machines, if it runs out of toner (needs maintenance, whatever) not only have you lost your printer, but your copier, fax and so on.

      A few refurbished HP 4000-series with jet direct cards can serve well as network printers.
      If you need the multi-copy collating features of the Panasonic you showed, consider sending the job to Kinkos or the like, you just need a day or two notice, and it often turns out to be cheaper (cost of ownership) unless you want to print several copies of your SOP's each day in house.

      Eh, if you've got the scratch, the Panasonic looks spiffy. Of course you could also look here, here or here.

      Heck, just go for broke.

    2. Re:HP! by mnmn · · Score: 1

      Rule # 1, if you dont need color get a laserjet. Its far more durable and cheap.

      The cheapest in HP laserjets is the 1000. The multifunction is Laserjet 3200. We've been using it quite heavily for all its purposes and it has never given way. Ive seen the performance of other inkjet all-in-ones and theyre all crap. This one is really heavy duty and reliable and the cheapest of such machines from HP. The second best is lexmark.

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    3. Re:HP! by GooseKirk · · Score: 1

      I just picked up a Canon 3200 for my office - $20k, but we print a ton of color 11x17s. Try doing that at Kinko's. Our last copy job was $9k - I figured we could do it for less than $1k on the Canon, so it'll pay for itself over Kinko's fairly quickly. We're using the Ikon service agreement - they charge $0.085 per color copy for full service, including toner, but they don't differentiate between 8.5x11 and 11x17. Works for us.

      A print job on the Canon can be set up to insert tabs, covers, slipsheets, etc. at the appropriate places, and then the job can be saved on the optional ImagePass module. Somebody wants a copy of a report, they can just walk up to the touchpad and bam, there it is.

      It'll also do high-speed scanning of documents, and email you a PDF or JPG. It can pull addresses from an LDAP server.

      Copying isn't as fast as I'd like it to be, but overall, it's a pretty amazing piece of equipment. I still keep my trusty old HPs online as backup.

    4. Re:HP! by DuckDuckBOOM! · · Score: 1
      I don't know anyone who's regretted going HP...
      Here's one. The OfficeJet (print / scan / copy / fax) + JetDirect I recently acquired is OK in & of itself, but the software that came with the printer is horrible. On each of the three win2k workstations upon which I loaded it: tripled startup times; one module grabs 100% CPU for several minutes after startup; two others refuse to terminate gracefully at shutdown; occupies 20-odd meg of RAM (a print driver!?); scan function works when it feels like it; integration with MS Office et al doesn't work at all; and Ghu forbid you run it alongside another HP printer (deskjet 990) - package has a functional half-life of about two weeks in this situation. The win2k patch that's supposed to mitigate this mess had no effect. No updates on HP's website.

      As icing on the cake, summary of response from HP support, in barely-understandable English, after a total of several hours on hold over three days: Tough.

      Sum of topic: I'm back to the 990 for printing, despite similar problems in the past with that driver (the 990 apparently doesn't like being on a network), the OJ is now a stand-alone fax & copier, and I strongly doubt I'll be buying another HP to replace either. HP has gone WAY downhill in the past three years or so, and that's sad. I'll second the Lexmark recommendation (although I've heard their software isn't spectacular either), possibly the Dell rebrand to get relatively good support.

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    5. Re:HP! by b!arg · · Score: 1

      But whatever you do...DO NOT get an HP 4100 MFP. You will regret the very thought of it if you do. It's got a good concept but it is easily the most awful execution of a concept that I have ever experienced. It is truly one bad machine. I wish for the day I can live out an "Office Space" experience with it. Perhaps it will get better over time, but don't be a alpha-tester for it as we are. Unfortunately a PHB thought this would be a time and money saver without even consulting an IT guy. He was sold this POS (and many of them at that) by a slick salesman I guess. If I had even been involved with this one iota I could have easily seen through this BS artist and his quasi-tech speak. BTW, I'm not a big fan of multi-function things like this either. They tend to be mediocre at a lot of different things. Not to mention the whole one point of failure thing. Ok...I should go before I blow a fuse over this beast of a product.

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  3. That should be 'recommendations' by Anonymous Coward · · Score: 0

    k thx bye

  4. ONE function failure takes out ALL, 'til repaired! by ivi · · Score: 4, Informative


    When are we going to be able to use something
    (eg a further developed e-Smith server/g'way)
    to reduce the cost of sharing such functional-
    ity across a LAN?

    If we -could- connect & share single-function
    devices to a network, ie -via- separate ports
    of an old Pentium II running e-Smith software
    (now known by Mitel Networks as "SME Server")
    when any of them failed, only its functional-
    ity would disappear until it got fixed.

    An "All-In-One" boxs cost effectiveness comes
    from sharing an expensive single network port
    across the different functions (print, FAX, &
    scan, to name a few), but at the expense of a
    big loss whenever the single unit "broken" or
    having its (typically small) toner cartridge
    replaced, not to mention paper jams & conten-
    tion for any two of the functions provided...

    I say Make a simple (eg e-Smith-style) server
    with lotsa ports (printer, USB, etc.) do what
    an e-Smith box can do for printer/FAX sharing ... so users can choose cheaper (with no net-
    work interface), single-function peripherals,
    that can be used -simultaneously- by multiple
    Users.

    Too easy, eh?

  5. Some buying suggestions by JANYAtty. · · Score: 1

    When I go to computer shows, there are always a dozen vendors selling Epson compatible cartridges for 5-7$ each (not oem though of course.) Accordingly I would suggest an Epson inkjet of some type. Personally I use a brother mfc 5100c and its nice, it is a flat bed with a document feeder, inkjet that cost most of 200$ and I like it although I havent printed that much...

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    1. Re:Some buying suggestions by Drakin · · Score: 1

      epson injets have one true problem. If the print heads get clogged, you've got a good paperweight, or plenty of work to do.

      Besides, the guy is looking for a lazer printer/copier.

  6. HP OfficeJet by bruthasj · · Score: 3, Insightful

    HP's OfficeJet 5100 seen here is an excellent choice. The fax, scanner and color print works great. Although you're limited to one regular-sized page faxes, it does the trick for 95% of the work.

    The Fax functionality works without the computer on, which is another plus that you do not find with other multi-function printers with software drivers that process the fax messages. You just have to plug the printer into the phone and away you go.

    Hint: if you want to color print stuff, the computer should be on at the time of printing.

    1. Re:HP OfficeJet by dagnabit · · Score: 1

      Nothing was mentioned in the original question about Linux support... be wary with some HP products as they don't support Linux, and some don't even allow you to copy ASCII text to them!

      I got saddled with a LaserJet 3150 and it's totally useless from my Linux machines... I have to keep an old laptop with Windows on it hooked to the printer to route print jobs through, and even then it always bitches about improper codes etc.

  7. MFP's suck and I'll tell you why. by shaitand · · Score: 4, Informative

    1. Your local hp authorized repair shop? guess what, probably can't get parts.

    2. The quality is significantly lower than having a seperate scanner/printer/fax modem

    3. A seperate scanner/printer/fax modem is more versitle and not limited to the cookie cutter software and functions of a MFP.

    4. MFP's typically requirely highly proprietary software so they aren't cross platform friendly.

    5. The software typically gums up your system, stand alone copies work but you have more durability, cheaper supplies, and less hassle in general with a real low end copier.

    6. All hp mfp's (and some of their other usb printers) have a known problem with jobs getting stuck in the print queue which they have not resolved. As an authorized reseller/repair center when I call support they are allowed to read me the red text which indicates the known issues that "don't exist", that's one of them. Officially it's a resource problem, unofficially it's just a problem.

    6. MFP's aren't nearly as durable, one your fax load in addition to your print. They are made as cheaply as possible an equivelent stand-alone printer is ALWAYS built with more durable parts, so a high end MFP compares with low end lasers in this department.

    That said, if you absolutely insist on an MFP, go with a high end hp, other manufacturers MFP's suck even more.

    1. Re:MFP's suck and I'll tell you why. by Lost+Engineer · · Score: 1

      There's an ISO standard for these MFP's now. I've seen it in action. I have no idea whether this means that non-Windows OSs support them now.

  8. Re:ONE function failure takes out ALL, 'til repair by shaitand · · Score: 2, Informative

    Better off with clarkconnect. Clarkconnect uses a pretty standard redhat system and just adds a cookie cutter installer (I have no problem configuring redhat or any linux system to suit, but in many respects clarkconnect is already configured properly and that saves time).

    Clarkconnect is by far more up to date than the newest release of e-smith, which uses numerous packages that are known to have security holes.

    Clarkconnect makes most of the software choices that were finally defaulted in RH 9 on the less bloated 7.3.

    E-smith breaks the fhs in pretty much every possible way, it overwrites custom config settings when you use the installer, it loads by default every daemon known to man including dns!

    Clarkconnect gives you the same ease of setup (typically 30mins, including configuration), with a standard redhat filesystem layout, and doesn't force you to edit templates, you can edit the actual conf files. Clarkconnect also comes with APT (for rpm) out of the box and since the filesystem isn't broken, you can use pretty much any normal rpm that is binary compatible with rh 7.3.

  9. Multifunctions have come a long way by Wolfman3027 · · Score: 4, Informative
    but I would not suggest getting an HP, their drivers tend to be propriatary. They are essentially printers with copier functionality.

    We settled on a Gestetner 4502 (Ricoh 1045) after looking at HP and several other vendors. The Ricoh line took a dependable copier and added print, scan and fax capabilities.

    We have been running for almost a year with this model. We ran for three years with it's predecessor. The only calls I have had to make are to order new toner and to have a tech come out for the 6-month cleaning.

    We did have one problem with the NIB not detecting the network when it was first delivered. Our users were able to use it as a stand alone fax and copier until the tech came out with a new board the next day.

    The major drawback is it only has the printer drivers for UNIX / Linux. Faxing is not supported from a Linux desktop.

  10. Lexmark X125 by gooru · · Score: 1

    First of all, I have to say I've always disliked Lexmark printers. They always seemed flimsy, and we had to service them much more than any other brand.

    However, I found the price to be right for the Lexmark X125. And, it had exactly what I needed: a low cost sheet-fed scanner.

    Sheet-fed scanners are impossible to find for under $200 and are usually only available on massive multifunction printer/copiers. I have to say that this is the only thing that drew me to buying it, and it works OK, as long as you check to make sure pages didn't stick together.

    My primary gripe is the lack of Mac support. I haven't even tried to set it up under Linux, as I get the feeling it just won't work. But if you're looking for a super-inexpensive solution, this is it for something that can sit on your desk.

    As for something that's network-enabled, I would highly recommend the Canon imageRunner 3300. Our school has been installing these all over the place, and they're very reliable and extremely fast. The scanning and copying abilities are great. Replacing the toner in them is very odd at first, but I've come to appreciate it.

  11. Xerox, as strange as it may sound. by Zaffle · · Score: 3, Informative

    Having just recently configured another Xerox Document Centre on our network, I must say, they are a breeze to configure and print to.

    They are a true network printer, they talk LPR, SMB, and, not that I've tested, apple-talk and netware.

    I use to have trouble finding drivers, and configurating them, but then I discovered a few settings here and there that made them work right (to do with the hi-cap feeder, fax, and duplex).

    The document centres come with various options, but we've got two (a 250 and a 400 model) that have the fax, duplex and high cap feeder options.

    Oh, and they talk postscript. *REAL* postscript.

    They print, scan, and fax, and I've heard some of the xerox boys at the R&D labs hooked up a coffee maker, so it can even do that *GRIN*.

    The only thing I'm not sure about is the network scanner side. There is a windows client that interfaces to it, but I've never tried with linux.

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    1. Re:Xerox, as strange as it may sound. by Bushcat · · Score: 1
      The only thing I'm not sure about is the network scanner side

      I've scanned with one of these at a client's location, and in the sense it scanned really fast it was great. In the sense that it only scanned 10 pages or so before the memory was full, it had a problem. The interface I used scanned as a batch job rather than as a streamed job across the network. Things may have improved since then, but what it needed was a pile of extra memory, plus the ability for me to walk back to my computer, hit the scan key and have it stream the data back to the PC so the Xerox' memory would never fill up.

    2. Re:Xerox, as strange as it may sound. by Chanc_Gorkon · · Score: 1

      Have to agree. Xerox makes the best TRUE network printers. PLus you can't beat having your printout stapled neatly for you. Their muleifunction departmental size ones are great. If you don't need the scanner, faxing and copying functions, try a Docuprint 75. These have a Sun Workstation as a controller (blade 150). It can have MULTIPLE queues and you can set up each drawer with a different kind of paper. They understand PCL, Postscript and thier own language (which is postscript based) called VIPP. With a database mode VIPP job, you can feed the printer a comma delimited file with a couple extra lines tagged at the top to tell Xerox what config it wants and then create a letter with variable data on it. You can also have it check a field and print one paragraph for one state and another for the opposite state. In Line mode, you can take something that normally prints in the bottom of the page and print it at the top. You can take a line that only went out once and duplicate it. VIPP is very powerful and very useful if your modifying a software package's output to fit your forms (Iam doing this now). Plus since VIPP is based on postscript, it's fairly open compared to anything else Xerox did and you can use postscript commands right next to VIPP commands. I don't know if they have a multifunction printer that supports VIPP but I do know that some Xerox Phasers can understand VIPP (Textronix redesigned by Xerox since they bought them) as well. Xerox is unparalleled in TRUE network printing and getting them working in Linux is a snap. Just send PCL or Postscript and you'll do fine!

      --

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  12. Avoid personal MFCs for a network by VikingBrad · · Score: 1
    If you are purchasing for a network then get a device designed for a network that can be processing one page, while printing and receiving data at the same time.

    At the high end the Xerox Document Centres are very good and now include colour laser options. Most vendors have something at the 20ppm end. Toshiba have some good models in their eStudio range.

    Cheers
    VikingBrad

  13. Don't Buy It by quinkin · · Score: 1
    MFC's are higher priced in nearly every way (sometimes cheaper for initial purchase).

    You are forced to purchase redundant units when you (inevitably) have to upgrade a component.

    Quality is nearly always poorer than standalones.

    The inconvenience of not being able to use the scanner or printer or copier or fax at the same time can VERY quickly make the "multi" part of MFC seem a bit of a misnomer.

    Q.

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  14. 3510SS by Bushcat · · Score: 1
    Clearly few people replying know the pricing point of the beast you're considering. If you've got a mixed network it's a very configurable unit indeed. I've used one during a short demonstration and I rather liked it.

    If you really need it as a heavy-duty scanner, the 50-80 page limit on the ADF may be a problem.

    I think the remote management utilities are Windows & Mac only.

    On the printing side, Panasonic seem to have been regarded as higher than average per-page costs. I don't know if Kyocera have anything similar in your market but you might want to check them out.

  15. www.linuxprinting.org by Ed+Almos · · Score: 2, Insightful

    Get yerself over to www.linuxprinting.org and have a good read. An awful lot of the multi-function devices are listed as 'doorstops', in other words they will NOT work under linux. I've found through experience that a lot of these machines are windows only.

    Ed Almos

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  16. Did anyone read the submission? by vasqzr · · Score: 1


    He's not looking for a $349 inkjet/fax/copier combo from MegaOffice.

    We use the Canon Imagerunner line.

    As far as the machine being down, your local service reps can get the thing back up and running in a few hours. All fax and print jobs can be stored in memory, so when it is running again, they won't be lost.

  17. Keep your costs per page down... by vudufixit · · Score: 1

    And get a laser-based MFD.
    Brother makes solid stuff, and their
    cartridges are pretty reasonable.

    1. Re:Keep your costs per page down... by api · · Score: 1

      I second the Brother recommendation.

      A unit like the MFC-8600/9600 is NOT priced like an inkjet printer but gives you a real flat-bed which when combined with a real laser engine gives you a ture copy machine with the added bonus of real fax and your-mileage-may-vary scanning (especially on a Mac) factory print servers are available but the LPT port should allow any of your choice, or a linux box etc.

      I seriously considered the HP one given that it uses cartridges from their desktop laser models BUT the thing reportedly WILL NOT FAX FROM THE FLAT BED. The work-around is to copy the page and then fax it. (!) For those who don't think they need a flat-bed, consider the occasional need to copy or fax a collection of receipts or ANY non-letter/legal/A4 document.

      Plus the high-end Brothers have real paper cassetes that may even take a full 250-page ream.

      Plus... by several accounts, including one from a distributor at CeBIT, Brother has not (yet) gone fascist with ink/toner cartridges. This cartridge will self-destruct in ten seconds...

      MD

    2. Re:Keep your costs per page down... by shepd · · Score: 1

      >Brother makes solid stuff, and their
      >cartridges are pretty reasonable.

      However, their drums normally cost more than the printer itself and the printer is programmed to bitch at between 10k to 20k pages (depending on your printer model). Even used ones are extraordinarialy expensive.

      That and my Brother HL-760 blew up it's thermistor after printing a small book. It took over 3 weeks for Brother to ship replacement parts from Quebec to Ontario. I have a donated HL-1060 (under 10,000 pages) and the repaired HL-760. Both of the feedrollers in them are ruined. This is truly a poorly manufactured printer.

      Avoid Brother like the plague, IMHO, when it comes to laser stuff. Oh, and many of their already sold laser units are fire hazards.

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    3. Re:Keep your costs per page down... by vudufixit · · Score: 1

      I've had a Brother HL-1240 for three years now without incident. It's really served me well. I recommended it to a client, they love it. One of my other clients has had one for a while, they've loved it. I'm only going by my experiences and others' experiences, as you obviously are for yourself. Sorry to hear about your troubles, but it's been smooth sailing for me.

    4. Re:Keep your costs per page down... by shepd · · Score: 1

      Hey, other than the break down on the HL-760, the printers work well (and the recall doesn't affect performance). I've just been unimpressed by the way TCO worked out for me. I guess it depends on wether you remember to put money aside for the drum. I never do, so when the drum's up, the printer's up. :-/

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  18. one GREAT function by Gothmolly · · Score: 1

    is auto line-wrap, you insensitive clod!

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