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Gamer Sues MMORPG After Losing Items

xneilj writes "According to Ananova.com, a Chinese gamer is believed to be suing Korean-based JC Entertainment, after losing in-game items in the PC MMO title RedMoon Online. As well as the return of his lost items, he is also seeking over $1200 for 'mental anguish'." The article explains: "Li, from Beijing, had built up his stock of virtual weaponry while playing RedMoon over the last two years... When he discovered all of his awarded equipment had disappeared, he contacted the provider for help, but the company refused to take any responsibility for the loss."

23 of 97 comments (clear)

  1. Good for him by LordNimon · · Score: 2, Insightful

    Commercial software vendors should be held liable for bugs in their code.

    --
    And the men who hold high places must be the ones who start
    To mold a new reality... closer to the heart
    1. Re:Good for him by GigsVT · · Score: 2, Funny

      I agree with you (and modded you up for it)

      Not anymore!

      Poor AC. Guess you didn't know that AC isn't very anonymous at all.

      --
      I've had enough abrasive sigs. Kittens are cute and fuzzy.
  2. I was thinking about this the other day. by GigsVT · · Score: 5, Interesting

    I think it would be funny for an MMORPG to mess with their whiny users sometime. Something like roving bandits that steal items when you are asleep in an inn. It would really drive home the point that you don't "own" anything in the game.

    --
    I've had enough abrasive sigs. Kittens are cute and fuzzy.
    1. Re:I was thinking about this the other day. by GigsVT · · Score: 2, Funny

      Or just make everyone play Nethack for a few hours, so they will learn to get over losing their kick-ass items all the time. :)

      --
      I've had enough abrasive sigs. Kittens are cute and fuzzy.
    2. Re:I was thinking about this the other day. by MarkGriz · · Score: 3, Funny

      "ya know, maybe there should be a mandatory server crash every once and awhile"

      Or they could just run the game on Windows servers.

      --
      Beauty is in the eye of the beerholder.
  3. This is why... by AaronBaker2000 · · Score: 5, Insightful
    This is exactly why Sony tries to prevent the sale of virtual items in Everquest. If it can be proven that that these virtual items have monetary value, then the developers can be sued everytime a server crashes.

    Generally, I believe that in these situations, we should let the market decide what has value. However, I really don't like the idea of game developers getting sued.

    1. Re:This is why... by saden1 · · Score: 3, Insightful

      This guy invested over two years of his time and money playing and collecting items. This is analogus to my email provider losing all my important emails. I would call them up and say, hay you lost all my important emails and I want them back. I expect them to respond and get all my emails from their backup system. If they say we are not going to do that then you bet your ass I'd sue them. It is not my fault they lost them so why should all the responsibility fall on me? They should have adequate system in place in cases like this and so should game developers/publishers.

      --

      -----
      One is born into aristocracy, but mediocrity can only be achieved through hard work.
  4. Haiku on the subject by recursiv · · Score: 5, Funny

    That is an addict.
    Overstating importance.
    It is just a game.

    --
    I used to bulls-eye womp-rats in my pants
    1. Re:Haiku on the subject by kevinvee · · Score: 2, Funny

      Very insightful.
      Only in haiku, funny.
      This post? Not so much.

  5. Good to see someone finally takes action. by Blackwulf · · Score: 2, Interesting

    I've been playing a lot of the mainstream US-based MMOG's over the past few years. And every time a gamer doesn't get their way, they yell "I'M GONNA SUE VERANT/MYTHIC/ORIGIN/TURBINE/SOE!" But they never do, and then wonder why noone else does.

    "OMG The server has been down for 10 minutes I'M GONNA SUE!!! Why hasn't someone started a Class Action Lawsuit yet???"

    Because EVERYONE who wants to start one always says the same thing. "Why doesn't someone else start one?"

    It's good to now see that someone actually had the balls to back up their words with a lawyer, and possibly players can be pointed to the outcome of this...Because I'm pretty sure it's gonna be thrown out of court really really fast. (Yes, I realize this is not a US or even North American lawsuit. I'm just commenting on the principal of actually doing what you threaten...Soemthing we rarely see gamers do, anywhere.)

    1. Re:Good to see someone finally takes action. by lightspawn · · Score: 2, Interesting

      "OMG The server has been down for 10 minutes I'M GONNA SUE!!! Why hasn't someone started a Class Action Lawsuit yet???"
      Because EVERYONE who wants to start one always says the same thing. "Why doesn't someone else start one?"


      That's not the problem - the problem is finding a lawyer interested in the case.

      While I'm not suggesting a company should be sued if a server goes offline for 10 minutes (or even a day), consider SEGA's case. They asked us to buy Dreamcasts and online titles, factoring the cost into the price of the console/games, then at some point decided to charge for access to some games, and pull support for others altogether.

      I bought Alien Front Online less than 1 year after its release - note the "Online" in the title - and called the company after not being able to connect. First, it was "sorry, we'll be up again in a few days", then "sorry, game's offline forever but you can still play the single-player game so you have nothing to complain about".

      This would so be an open-and-shut class action case. If only somebody would be interested in taking it, maybe companies would have an incentive not to try this kind of thing again.

  6. Sad by Kethinov · · Score: 4, Funny

    I thought the US was the only country where the laws were screwed up enough to allow this kind of silliness.

    --
    You're right, I wouldn't steal a car. But if it were possible, I sure as hell would download one!
  7. The trial to be held in the MMO World by Alpha27 · · Score: 2, Funny

    As the user logs in, monstrous soudns eminate from his machine. Once his avatar arrives in teh virtual world, he is greeted by level 10 demilawyers from the lands of ligitation.

    "We shall smite you, puny game player for blasphemous lies that our gods have misplaced your goods"

    User's avatars is dismembered by the mighty lawyers, and they perform the dance of death on the player's avatar's parts.

    *** Your account has been deleted ***

    *** Have a pleasant day ***

  8. Whine less, talk more by MMaestro · · Score: 2, Insightful
    Note the fact that the article doesn't give any details about how or when the item loss occured. Was there a bug? Did the server crash and his data/equipment was corrupted and thus disgarded? Was there a hacker who hacked into the database and took his stuff? Maybe one of his friends decided to play a prank? Maybe the guy is just an idiot and left the items somewhere and forgot where?

    The article gives no information on this; thus the guy gets no sympathy from me.

  9. bleh by Anonymous Coward · · Score: 4, Informative

    According to Ananova.com, a Chinese gamer is believed to be suing Korean-based JC Entertainment... over things that don't exist. This story has no substance. That's comparable to saying, "The Lochness Monster is rumored to have eaten a ghost."

    Moving on, licenses for games like that always have a clause protecting them from this. Something like, "Sew and Sow, Inc. cannot be held responsible for lost or stolen items. Press OK if you agree to these terms."

    1. Re:bleh by SmallFurryCreature · · Score: 2, Insightful
      Yes and such licenses are totally and utterly worthless. We been through the shrinkwrap licenses and they don't stand up in court. This guy used a paid for product from service that didn't live up to his expectations. This is nothing different then a garage failing to fix your car or an the post office losing your mail. It is now up to the courts to decide if they find that this is just acceptable risk or that the company is accountable for the loss.

      We need to stop threating computers as somehow magically excempt from normal law. A game is still a product and I should be able to have certain expectation of a game when I buy it. Just like any other product I buy or in the case of an online game rent.

      He will probably lose however. Why? Same reason you can't sue for lost mail. The cost of sending a letter is so low that you can't possible expect guaranteed delivery. If you want that pay more for the well guaranteed delivery option. So I think a judge will rule that the price of the game was not so high as to ensure absolute reliability.

      --

      MMO Quests are like orgasms:

      You may solo them, I prefer them in a group.

  10. Re:Wow by DemoLiter2 · · Score: 4, Funny

    What's the point of jumping of the bridge? He'll probably just respawn somewhere else... probably with no items at all ... probably with 0 experience, a dagger and 100 gold coins ...

  11. Game VS. Service by Metroid72 · · Score: 3, Informative

    Gee, I've never played a MMORPG, but I wonder if in the service agreement(s) there are provisions for these kind of things.

    It's a fact that the whole service is complex and relies on computers (just like your Bank ATM), computers FAIL (and always will, no matter what). However, you never try to sue your bank if the ATM is offline. (You might sue if they wipe out your money)

    Who knows, maybe they should guard the db of items just as a bank guards the computers that have your checking account balance.
    On the flip side, it may not make business sense. (Until they figure out the best model for online gaming... but that will always depend on the game!)

    The fact that the guy is basically wasting time (ironic, because we do so by reading slashdot also...) by playing the game, does not mean that it's fair that he should lose 2 years worth of 'work' because of a glitch, someone should be able to restore his character stats. The nature of the game demanded the guy to work towards building your items. (We do the same playing RPG's: building levels, buying expensive armor, spells, whatever... it takes time)

    Any ideas?

  12. This may not be society at large's... by JeffTL · · Score: 2, Insightful

    ...pretentious apathetic-reductionistic opinion, but... The guy's invested time and money, and they've fleeced him by their negligence of backups. He has a right to complain.

  13. Virgin Field by LazyBoy · · Score: 2, Funny
    Oh good, a virgin field for the lawyer plague.

    Maybe they can ruin it more realisticly by holding court inside the MMORPG.

    --

    If Chaos Theory has taught us anything, it's that we must kill all the butterflies.

  14. I'm suing also by Hoi+Polloi · · Score: 3, Funny

    I'm suing the makers of Nethack for killing my little pet doggy.

    --
    It is by the juice of the coffee bean that thoughts acquire speed, the teeth acquire stains. The stains become a warning
  15. make it stop by August_zero · · Score: 2, Insightful

    If you are suffering mental anguish from losing something in a game that is supposed to be for fun you need to find a new hobby.

    I hope this twit gets laughed out of court, I really can't sympathize with him. Its his own fault for holding his imaginary items in such high esteem.

    What next? People suing Nintendo because they can't beat super mario brothers? Suing Microsoft because of mental angusih suffered while playing online and getting owned at Mech Assualt? Should I sue Lucasarts because my KOTOR save game got ruined after 30 hours and I had to start over? Where does it end?

    --
    On Wall Street they say "buy low, sell high" On the pad we say, "buy high, sell high" Isn't that somehow better?
  16. Time & Money Investment by Samus · · Score: 2, Insightful

    I see people here saying he invested his time and money into the game and lost it. I totally disagree. When you make an investement you are placing resources somewhere that they will grow into something better for you. This guy didn't do that. He spent some money and time playing a game. It was pure entertainment, nothing more.
    Now he has paid for a service. That service has failed to live up to his expectations. If you have a magazine subscription and the magazine takes a direction you don't like do you sue them? No. You either don't renew your subscription and move on or you cancel it right away and ask for the rest of your money back. Yes the company shouldn't have ignored him but when they gave him the brush off he should have packed up and left.

    --
    In Republican America phones tap you.