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Intuit Apologizes to Turbo Tax Customers
tstoneman writes "Intuit has issued an apology for aggravating $50-90 million in customers over their product activation code. Let's hope that they have learned their lesson, and that other companies will heed this warning. Nonetheless, I am still seething over their malware that they installed without letting me know, and despite the apology, I will be moving to Taxcut permanently from now on."
To appease former customers, Intuit will be including a free Speaker Bracelet in-box with a purchase of next year's Turbo Tax. According to President Lardass of Intuit: We've got candle trucks of these things ready to go!
The headline is confusing to $50 - $75 percent of customers.
Excellent. Now I can go back to pirating TurboTax!
Of course, you could also key it off of a SSN, but that's a little too "big brother" for my taste
Exactly! Could you imagine what could happen if your SSN was linked to your tax returns!? =)
Oh... I didn't think so.
Sounds like a Dilbert type decision to me.
Punish the customers less. Then every lesser punishment will feel like a reward.
Of course, that would just mean they still get to ream you up the ass the first time around... I say we should set an example of Intuit instead, and completely shut them down, so other companies take note of the blazing carcass left.
Doing the Right Thing should not be preempted by making a buck.
Intuit has issued an apology for aggravating $50-90 million in customers
/me shakes head and goes back to coding.
First there are business models based on litigation, now customers are bought instead of won?
I will never understand business..
do() || do_not();
Hey now Turbo, that joke was too Taxing at this time of the day. You need to wait until the coffee Quickens the pulse of us techies. It's a good thing you put the second line there; there's no way I could have been able to Intuit that it was a joke. I guess that In a Relevant Sense it was sort of funny, but only to people who weren't "out of it".
Why are people so afraid of 'em? You get some slips in the mail, you copy the numbers over onto the forms, do a little math, and presto, you get some money back.
You're forgetting that this is America. More than half of the shops around here would shutdown if their calculators/computers stopped working (let's ignore the inventory control here). True story told by a (calculus II) professor of mine: he and his wife went to a movie theater and was about to pay for tickets when told by the clerk it's free today. Later, he goes and buys popcorn and drinks..they were given free also. He asks why the tickets and food were free today, the clerk says "our machines are down, so we can't charge any money."
$cat
Canada Tax Form 2003
1. How much money did you make in 2003? ___________________
2. Send it in.
Hey, Windows users, there is no such thing as "forward" slash, there is only slash and backslash.