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City Of Austin Migrating To OpenOffice.org

An anonymous reader writes "NewsForge.com has a story up this morning about the City of Austin and the results of their pilot program on OpenOffice.org. The bottom line is this: they have found that more than 80% of the city's 5K desktops can use OO.o instead of MS Office. Let the migrations begin!"

40 of 456 comments (clear)

  1. They are switching to something cheaper? by Anonymous Coward · · Score: 5, Funny

    Are you *sure* this is a local government agency?

  2. There's some history here... by tcopeland · · Score: 5, Informative

    ....sounds like Austin has a savvy fellow in the CIO spot.

    1. Re:There's some history here... by pavs · · Score: 5, Insightful

      No kidding. Glad there's someone out there making good decisions about technology. "His vision of the future of IT at the City of Austin is of a hybrid environment: using the right tool for the right job without blind allegience to any platform."

  3. That makes sense... by emacnabber · · Score: 4, Informative

    IBM's Linux Technology Center is in Austin...

    1. Re:That makes sense... by jdgeorge · · Score: 4, Informative

      IBM's Linux Techology Center is spread throughout most of the major IBM sites worldwide, not just in Austin. However, probably more relevant is the fact that IBM is one of the largest private employers in Austin.

    2. Re:That makes sense... by Stalus · · Score: 5, Interesting

      I would guess that Dell is probably the largest private employer in Austin. Granted, they're technically in Round Rock. IBM has a relatively small campus in Austin, even after acquiring Tivoli. And as far as AMD goes, Intel also has an office there as well.

      My guess is another reason, if not more likely, is The University of Texas. The UT CS department is a pretty open source heavy department. The rest of the university, other than the business school, is pretty apathetic to Microsoft. I would guess that people making these decisions in Austin are either influenced by, educated by, or former employees of the university.

      Overall though, Austin is a pretty tech centric city. So, at least to me, who lived there for a number of years, this isn't really that much of a surprise.

    3. Re:That makes sense... by Anonymous Coward · · Score: 5, Informative

      IBM's Linux Technology Center is in Austin...

      I would guess that people making these decisions in Austin are either influenced by, educated by, or former employees of the university.

      Actually, while good guesses, neither of the suggestions above is relevant. I'm a city employee, and I'm familiar with some of the decision making that went on. A couple of things occurred within the last 12+ months that caused this to occur. The first is an economy that tanked. The second was the promotion of a new CIO who is open minded when it comes to technology. There was also extreme disgruntlement (internally and externally) with the contract the city signed with Microsoft (see Joe Barr's Linuxworld articles). This is just a start, the city is also looking at using Linux.

  4. I think we'll start to see more of this by the+Man+in+Black · · Score: 4, Interesting

    Especially as the good people over at OO.o keep improving their software. I myself gave OO another look when 1.1 came out. Impressed is not the word. It removed any and all complaints I had about the software from the pre-1.0 and 1.0 versions. I actually PREFER it to the Office suite now, and I use it on my Powerbook, Windows partition, and Linux machine.

    This is definitely one of those cases where an open source product is obviously of greater value than it's commercial counterpart, both financially and from a quality standpoint.

    Keep up the good work, OO.o!

  5. Re:why not 100%? by metallicagoaltender · · Score: 4, Informative
    If you had read the article...

    He also pointed out that not everyone can be converted just yet because of a single application (the City Council's Agenda Management System) requires MS Office to run.


    Certainly makes sense that they're going to need to solve that dependancy before they switch those people to OO.org...
  6. Anyone know of OO has run into DMCA troubles? by unassimilatible · · Score: 5, Interesting

    Seems to me that OO reading and writing .ms formats would have MS all over them for DMCA or other IP issues. Has any hay been made over this?

    --
    Slashdot "libertarians": Small government for me, big government for those I disagree with. -1, I disagree with you
    1. Re:Anyone know of OO has run into DMCA troubles? by ColourlessGreenIdeas · · Score: 5, Informative

      DMCA only bans defeating 'copy protection'. If there's some obfuscation in there that's claimed to be 'copy protection', then the DMCA applies. As it is, the format is totally obscure but that's just a concequence of bad design. As a result it's legal. You can't copyright file formats. You can patent them, but MS hasn't done that with current office formats.

      --
      In soviet russia stale jokes recycle you!
    2. Re:Anyone know of OO has run into DMCA troubles? by CaptainZapp · · Score: 4, Interesting
      That might get Microsoft into rather hot water with the EU Commission.

      They are under investigation exactly for the reason of trying to abuse their desktop monopoly in order to squash competition on the server side (Kerberos anyone?)

      Attempting to abuse a virtual standard on which so many businesses and government agencies depend would guarantee bad trouble for Microsoft. And else then in the US they have not that much cronies in high places here.

      --
      ich bin der musikant

      mit taschenrechner in der hand

      kraftwerk

  7. EA? by bdx1 · · Score: 4, Insightful

    But do they have an EA? If so, they still got to pay for Office. I don't care one way or the other but..... wholesale changes create major problems. Especially when it comes to government agencies that have to interface with other entities. On the other hand, 90% of the Austin employees probably only need a rudimentary word processor program and email (probably don't NEED email). Blah...

  8. I tried to tell them... by BJZQ8 · · Score: 5, Interesting

    I tried to tell a group of people-in-charge of local educational institutions how they could get away from Microsoft in this way...to a person, they were all very uninterested. It's not just a chicken-and-egg problem, it's the sad fact that nobody gets fired for lining up for the "Office Suite." I've used OpenOffice to great effect in my district, but I'm the only one I know of. What needs to change is that people need to start getting fired for NOT using OpenOffice...after all, with all of the budget problems all of the schools are having, switching to a "Free" product is the sensible thing to do. None of the schools I know of are sensible though.

    1. Re:I tried to tell them... by BJZQ8 · · Score: 4, Interesting

      Their response would be...will it run Microsoft Outlook? I would say no, but there are lots of Open Source alterna....."NOT INTERESTED"

  9. Re:80%? by danheskett · · Score: 5, Funny

    If only there was some type of document, or article, that laid out the facts of the case.. it'd make things so clear and straightforward. I mean, gosh, wouldn't be nice if a person interviewed the relevant people and put the results in some type of hyperlinked document attached to this story?

  10. OO 1.1 is (finally) a viable alternative by jsav40 · · Score: 5, Interesting

    I've shied away from earlier OO releases but have been very satisfied with the 1.1 release. I've been offering Open Office.org 1.1 to my clients as a cost effective alternative to MS Office and have gotten very positive feedback so far.

  11. Lowers System Cost by Aiua · · Score: 5, Interesting

    The article fails to attest that by switching to OpenOffice.org (free/open-source software), Austin City can save a lot of tax-money per desktop by switching. Average license costs for Microsoft Office Small Business is US$239 on government contracts. Working for a city government, I can attest that the tax dollars normally spent on office software are desprately needed in other areas. I applaud Austin City for setting this example and will be showing the article to my supervisor so I can make the case of switching.

  12. RTFA:This one application by SkArcher · · Score: 4, Informative
    He also pointed out that not everyone can be converted just yet because of a single application (the City Council's Agenda Management System) requires MS Office to run.
    Basically, people outside the City COuncils direct organisation use MS office proprietry format, so they can't make a complete switch because of the lock in effect.
    --

    An infinite number of monkeys will eventually come up with the complete works of /.
  13. The original email by Anonymous Coward · · Score: 5, Informative

    From: Scott Brown
    Subject: [alg] Another Open Source win at the City
    Date: Wed, 17 Dec 2003 07:57:01 -0600
    To: alg@austinlug.org

    I thought a few of you might be interested in this...

    We just concluded our first round of "official" Linux pilots, with one
    of those being an OpenOffice replacement of Microsoft Office. It turns
    out that the limited pilot we did (40 users) provided enough information
    to be able to start converting some departments and users over to OO
    from MS Office. First on the schedule is my department, Communications
    and Technology Management, which will be having MS Office *uninstalled*
    and OO installed in it's place on the majority of department desktops.
    That should be around 300 people (we can't get everyone off MS Office
    right now as we have one major application, the Agenda Management System
    for the City Council, that requires the MS programs).

    Training programs and help desk support is being put in place so it
    looks like OO will be there for the long-term. Our pilot figured out
    that about 80% of the users at the City could use OO instead of MS
    Office so, at the very least, the City will not be paying Redmond for
    anymore new licenses and at the very best, it will start converting
    those apps that require MS Office over to something that will work in
    the new OO environment.

    We're finishing up the documentation for the rest of the pilots so I'll
    keep ya'll posted...

    -s.

    --
    Scott Brown
    Technology and Support Services
    OpenNetworks

    website: http://www.opennetworks.org

    1. Re:The original email by Anonymous Coward · · Score: 4, Insightful

      Anyone who's been around IT for a while knows that a successful pilot doesn't really mean that it's a done deal. Especially, when the IT dept is essentially doing another, large, pilot test.

      So, this story seems premature. It should be "City of Austin Considering Migrating to OO.o".

      (BTW, I worked at a place that did the same thing a few years ago, except with Lotus SmartSuite which could be had almost for free from IBM. SmartSuite worked great in the IT dept, but a large number of users said "Fuck You" and started pirating MS Office. This led to a showdown between IT and a VP, and IT got their ass handed to them. Next thing you know, they are buying/supporting both Lotus and Microsoft.

      So, IT Dude saying that OO is a great solution doesn't really mean anything, politically.)

  14. OpenOffice to the rescue by Gethsemane · · Score: 4, Interesting

    I am glad to hear that OpenOffice is gaining more ground. I firmly believe OpenOffice will over take MS Office in the near future.

    If you haven't already check out the development section of their web site:
    http://development.openoffice.org/index.htm l

    I am really amazed with the level of documentation, add on's, scripts/macros, and integration with other languages.

    1. Re:OpenOffice to the rescue by 1000101 · · Score: 4, Insightful

      "I firmly believe OpenOffice will over take MS Office in the near future."
      I don't mean to sound trollish, but what exactly is your definition of "near future"? Because from where I sit, I don't see OpenOffice taking over MS Office within this decade alone. Not because OpenOffice isn't a good product, but because of the fact that hundreds of thousands of companies have millions (if not billions) of dollars invested in their infrastructure which includes MS Office, Exchange, etc... That takes time to convert.

    2. Re:OpenOffice to the rescue by Anonymous Coward · · Score: 4, Interesting

      Ive noticed that a local (small Edinburgh-based) computer retailer has started to bundle OpenOffice instead of MS Office with their systems, so even entry level PCs come with a full office suite, rather than a cut-down product like MS Works. Hope other companies follow their lead.

  15. The FOLLOWUP question is... by johnthorensen · · Score: 5, Funny

    How many of these desktops could subsequently be switched to Linux?

    In my experience, most city employees really only need a good Solitare implementation to accomplish their day-to-day work. Given the number of quality Solitare packages for Linux, it would probably be no issue to get everyone moved over. :)

    Seriously though...for many, the hassle of setting up MS Office under WINE is a major stumbling block to moving to a Linux desktop. With the removal of MS Office from the equation, I would think that Austin may want to give Ximian Desktop or something of the sort a closer look.

    -JT

    1. Re:The FOLLOWUP question is... by Hard_Code · · Score: 4, Funny

      On Linux solitaire is replaced by many configuration utilities that essentially serve the same purpose :p

      --

      It's 10 PM. Do you know if you're un-American?
  16. Re:Okay...Will this legitimize OO for other orgs? by Psiolent · · Score: 5, Interesting

    I work for a small company (actually owned by my father) and I've been pushing for migration for some time. Our problem is that we have several in-house Access databases that would be non-trivial to switch to something else. But this kind of story, at the very least, gives ammo to guys like me to convince the boss to switch.

  17. Austin is a very tech town by Halo- · · Score: 4, Interesting

    Austin is a great place for geeks. We get all sorts of nice perks. For example, we have movie theater which not only serves beer, but also has had open 802.11b access for a long time.

    The government also has pockets of very tech-savvy people, but they are often hampered by a lack of support. A current canidate for state representative Mark Strama is pretty "with it" technology-wise. (Founded NewVoter.com which was the first online voter registration in the US, and whose tech resulted in over 700K voter registrations in 2000.) Strama really wants to leverage new technology and open source where possible in his campaign, but hasn't had a lot of luck finding a full time technicial manager to oversee things.

    Moving groups of non-technicial people to a new product (be it OpenOffice, Linux, or anything) requires some sort of on site advocate. The key to transition is having a knowledgable support person to make the technology "just work" as opposed to leaving the user to struggle on his or her own.

    If you're interested in seeing open source succeed, consider helping out your local canidate use it in his or her race. Teach the leaders, the people will follow.

  18. Re:Don't bother RTFA, this arcitle is FUD, here's by STrinity · · Score: 4, Funny

    You know the meaning of FUD, right? Just because something is wrong OR unverified, doesn't make it FUD.

    Well obviously it's anti-Microsoft FUD, trying to convince people that not every business computer runs Office. Silly, I know, but there are probably some managers out there feeling uncertainty and doubt about the hegemony of Microsoft, and wondering why they don't switch.

    --
    Les Miserables Volume 1 now up with my reading of
  19. possible motivation by Uma+Thurman · · Score: 5, Insightful

    Here's a good reason why Austin might be doing this.

    Austin had a good scare a while back, with rumors of a Microsoft/BSA audit of the city's computers. The BSA is based in Austin, BTW. Anyway, I'm willing to bet that Austin didn't take too kindly to the hassles that Microsoft put them through, and are now happily giving them the boot up their ass.

    Good for them.

    --
    This is America, damnit. Speak Spanish!
  20. Austin is a Statement by Omega1045 · · Score: 5, Insightful

    Living in Austin, I can tell you this is a tech center for the State of Texas and the southwest. I seems like everytime I start talking to some in public, at a store, etc, they are a techie of some sort. There is a huge population of software companies here in Austin, even after the bubble. I think the fact that the City will be switching to Open Office *might* make a statement to the national technology community that Open Source has grown up.

    --

    Great ideas often receive violent opposition from mediocre minds. - Albert Einstein

  21. Those pesky legacy apps. by MurrayTodd · · Score: 4, Interesting

    I would not be so certain that this is simply an Access migration issue, although it might be.

    First the disclaimer: I hate M$. I've moved myself to the Apple platform, I run a Linux server at home, I almost never use my Windows machine.

    But I've been in many clients' offices where I was about to save hundreds of man-hours where clerical people did repetitive tasks by writing a quick VBA application. I've also seen specialized applications (in particular, I have intimate exposure to one used in most non-profit organizations) built completely from the Windows COM/ActiveX architecture, and these apps integrate really nicely with Office in a way that OpenOffice would have to have strong COM integration to compete. (It may, I haven't looked recently.)

    I felt bad writing these apps because I knew I was helping to entrench these clients in their Windows world, but when they are running on a shoestring budget (and non-profits get KILLER cheap deals with M$ software) if I can help cut an office's labor by 10% or more, I think I'm morally obligated to do so.

    One last point: last time I gave OpenOffice a spin on Windows, it seemed to have a cool feature-set, but anything approaching a complex 100+ page document caused application crashes. I haven't seen Office crash since 2000.

    For the most part, I'd say it's not a question of "if" but "when". But "when" might not be today.

    --
    Murray Todd Williams
    1. Re:Those pesky legacy apps. by Anonymous Coward · · Score: 4, Insightful

      Well, then you sure as hell are not running the same Office 2000 we are running here!

      We have about 10 desktops running Windows and Office 2000 here. I am the closest thing to a help desk we have and I spend about 20% of every day helping people try to figure out why Word/Excel/Access is doing the weird thing it is or trying to recover docs/spreadsheets/Access databases that were corrupted with or without a crash. Pages in manuals just disapear; cells in spreadsheets randomly have the formulae change and whoever decided that Access reports should reflect changes back into the Access database should be fired!

      These are all fairly new desktop systems, we don't do anything really fancy and no other app we use causes anywhere near as much grief (a distant 2nd is AutoCAD Lite). We are seriously looking at OO 1.1. No matter how bad it is, it cannot be as bad as MS Office!

  22. Ways to make the transition smoother. by Alcimedes · · Score: 5, Interesting

    Now, I do a lot of IT work, seeing as it's my job. One thing I've found more often than not is that people DON'T like to change whatever it is they're used to.

    So, if everyone has been using Office for the last 10 years, they aren't going to want to try anything new, irregardless of the benefits of said change.

    When this is the case, I find that users will suddenly get stupider. As dumb as they were before, and as clueless as they were before, they are now clueless with a purpose. That purpose? To make you regret making them change their desktop. Suddenly many will be looking for reasons to have things not work. The simplest of these being folks who think something doesn't work at all now, just because it doesn't work exactly like it used to. Others being the type who actively search for weak areas in the software so they can bitch about the lack of some arcane/unused feature that used to be available.

    So, the solution to all this? Cut 'em a check. That's right, instead of just switching them over and telling them it's for the good of XYZ, figure out how much money you'll save to switch over to Open Office. Then take about 70% of your savings the first year and cut a check to be split up amongst your users. I would think that if everyone got a $100 in cash on the day you put Open Office on their machines, suddenly the guy installing OO around the office would be getting calls left and right by people who can't wait to get updated, vs. the grumblind you'd otherwise face.

    After the first year you're still saving a bundle, everyone is used to OO, and the County can pocket the savings, all with a lot less headache.

    1. Re:Ways to make the transition smoother. by aero6dof · · Score: 4, Insightful

      Now, I do a lot of IT work, seeing as it's my job. One thing I've found more often than not is that people DON'T like to change whatever it is they're used to.

      Guess what, people hate changing from version to version of MS Office too. You should have heard the moans of fear in my workplace when it was rumored that we were going to be upgrading. You could just wait until the next major MS Office upgrade and give them a choice ... MS Office or OOffice and software budget rebate :)

  23. Re:Okay...Will this legitimize OO for other orgs? by arbour42 · · Score: 5, Informative

    I've tested Access 2000 under Linux using Codeweaver's CrossOver Office product - http://www.codeweavers.com/

    It works very well, and i have complicated vba code running - the reports previewed fine, queries good, forms, etc...

    you can download a version to do testing. Access was the only thing holding me back from moving to Linux - i use it all the time

    What i would love to see would be Corel open sourcing the Paradox db so it could be ported to Linux - that was a great platform...

  24. OpenOffice question. by B5_geek · · Score: 5, Interesting


    Can anybody tell me why the OO team decided not to use the Win-Print.api that MS has available in the SDK?

    I work for a printer company and I would _LOVE_ to use and show OO in our showroom but OO does not allow access to the WIN-print.api (therefore not allowing us to use the extra features/functionality that our devices offer).

    OO is great if you have a 1-tray laser/inkjet printer. I could convert our office (and probably our corporation (still using Office97)), and my customers; by showing the cost savings that OO will provide, but dammit the drivers don't work.

    --
    "The price good men pay for indifference to public affairs is to be ruled by evil men." ~Plato (427-347 BC)
  25. Re:why, why, WHY by DickBreath · · Score: 4, Informative

    The actual name of the software is OpenOffice.org. The software is not, not, NOT named OpenOffice, or Open Office.

    The reason is because Open Office would conflict with the trademark of some Korean office suite.

    If more open source software projects would name themselves after their domain name, it would make it really easy for customers to know where to go for information. Imagine if Mozilla.org would do this.

    --

    I'll see your senator, and I'll raise you two judges.
  26. Re:Windows 101 by AstroDrabb · · Score: 4, Insightful
    Who would mod this crap up Insightful?

    You obviously never used OpenOffice before. You can work with OOo through COM under MS Windows just as you can with MS Office.

    Here is a little VB Script example, copy n paste the text below into a text file and save it as ooo.vbs, then just double click it and watch.
    'The service manager is always the starting point
    'If there is no office running then an office is started up
    Set objServiceManager= WScript.CreateObject("com.sun.star.ServiceManager" )
    'Create the Desktop
    Set objDesktop= objServiceManager.createInstance("com.sun.star.fra me.Desktop")
    'Open a new empty writer document
    Dim args()
    Set objDocument= objDesktop.loadComponentFromURL("private:factory/s writer",_
    "_blank", 0, args)
    'Create a text object
    Set objText= objDocument.getText
    'Create a cursor object
    Set objCursor= objText.createTextCursor
    'Inserting some Text
    objText.insertString objCursor, "The first line in the newly created text document."&_
    vbLf, false

    office_automation
    writerdemo

    openness of MS Office
    There is nothing open about MS Office. Where can I download the specs of the MS Office formats? Oh, that is right, they are proprietary "IP". But wait, MS Office 2003 uses "open" XML. Gee that is just great, too bad the encoded data in the XML is proprietary "IP" and the XML wrapper is more of a PR stunt then MS truly opening up the MS Office documents formats.

    A better solution is to use OPEN STANDARDS. Instead of having your application spit out some MS Word doc, have it spit out HTML or PDF. Then anyone, anywhere can read it. Instead of spitting out an MS Excel file, have it spit out a plain ole CSV file. Then you can import it to just about any app or DB and work with the data any way you want.
    --
    If Tyranny and Oppression come to this land,
    it will be in the guise of fighting a foreign enemy. -James Madison
  27. City of Largo: Migration to OO Finished Last Week by Anonymous Coward · · Score: 5, Interesting

    Austin isn't the only place moving to OpenOffice. We completed about 2 months of conversion last Friday, and now the entire City is running OpenOffice software on Linux. There are a few pockets of of users finishing up their projects on WordPerfect, Excel and Powerpoint but 99% of them are converted and live on OO. That is about 100 concurrent users in OO at a time on one big server, and about 600 total users...all on thin clients.

    The comments about users not liking change is true, and it's true that they complain no matter what you do---even upgrades of the same product.

    We got word of a location that moved to OO on Win32, and they had a brilliant idea. OpenOffice was provided to them for use for free, if they wanted to continue to use Office they had to *buy their own copy* (~$399 payroll deduction + upgrades + support costs). :P That works nicely doesn't it?

    Dave Richards
    City of Largo, Florida
    drichard@largo.com