Jobs to India -- A Broad Look
dumpster_dave writes "Wired has an excellent 7 page article on the current and future trend and nature of IT outsourcing from the United States. The conclusion: the smell of inevitability--the economy will survive, though your job, as it is currently, will likely not. Outsourcing is expected to expand from Service and code projects to the creative aspects as well, with obvious correlations experienced in the manufacturing industry during the 70s and 80s. An excellent read that provides good coverage of the perspectives of players on all sides."
Enough said.
...the link to the article is already colored visited from when you read it last Friday.
Maybe I should karma-whore a little bit and repost some of the highly moderated comments from last time?
Rather than rehash what I said about this already, i'll just link to my previous post regarding outsourcing.
Nobody ever talks about how this will affect our industry 10-20 years down the road!
"The market alone cannot provide sufficient constraints on corporation's penchant to cause harm." -- Joel Bakan
Outsourcing everything to India was in vogue around '97 or '98. It didn't work then and it's not going to work now. But everyone forgets the problems and history repeats itself.
If you don't like this fad, wait five minutes...
Tired of being "punished" by the Slashdot $rtbl since 2002. I'm now over at http://soylentnews.org/ .
Bob Cringely has a good article on this as well, aptly titled "It's our own damn fault".
Also, from another perspective is this article from the India Times
Please explain how the economy will survive when there is no longer a middle class because all the white-collar jobs have been moved over seas.
"Have you ever thought about just turning off the TV, sitting down with your kids, and hitting them?"
So if service jobs, creative jobs, research jobs, and development jobs all get outsourced... What's left and why, exactly, will the economy survive? Oh, right, we'll all get jobs dealing with people face-to-face, selling things to people with no money. Or we'll all wind up being managers.
Excuse me while I look skeptical and write this off as one more piece to make executives feel more comfortable about destroying their country and killing the population.
Please to be joining me in welcome our hand-coding hundu overlords.
interesting... when reading the article, i notice the cost of their daily lunch is around 50 cents. now, for comparing:
average college cost - $70,000
average apartment cost - $800
daily lunch - around $7
just a few items. hey, to be honest i'd be happy making $20,000 per year if my lunch would cost 50 cents daily, apartment $30 per month (or free, as it is in many countries) and the best college runs around $3,000 for all 4 years.
all the amounts people make are relative to what they have to spend. would you like to make $300,000 per year? if your rent becomes $20,000 per month (hypothetically, for the sake of comparison), all of a sudden that doesn't seem like that much money.
I just love how people assume that in america everybody is fat and have free money growing on trees. we work 50 hours per week and our bills are very expensive!!!
I was just reading up on Sarbanes-Oxley compliance and how we have to be responsible for everyone who ever touches or affects our digital documents (and we are financially responsible for damages real or perceived). Our lawyers seem to think that if you read the law strictly (as any lawyer trying to sue would) that means that any offshoring that results in any damage or dissemination of data could cause us an enormous amount of money. We already carry a $100 million bond against accidental release of data (we deal in multi-billion dollar international contracts) and our carry gave a big 'NO" to outsourcing in any way shape or form. Hell, I can't even get opensource software in here because if something goes wrong, there is no one to sue.
Crazy world...
[RIAA] says its concern is artists. That's true, in just the sense that a cattle rancher is concerned about its cattle.
This is one of the reasons that I am relieved that I no longer work in IT. I worry a lot about those friends of mine who still work in the industry, especially those who have kids. I think that part of the problem is also that the market was oversaturated, so to speak. IT became the big degree to get in the 90's, because "that's where the money is", so the jobs that do remain have a number of people applying for them. Post-boom, post-outsourcing computer field sucks.
-1, "1337" speak
can I get a job as a Slashdot article duplication identifier?
Practice Kind Randomness and Beautiful Acts of Nonsense.
The six Hexawarians are sympathetic but unmoved. They disagree with the very premise that cheap labor is hurting the US.
Seriously, then they need a brain refresher. This is one of the core issues, and it's really simple: Companies seek to maximize profit and minimize expenses. Expenses decrease with cheap labor. If cheap labor is outside the U.S., and can be logistically implemented for the company as such, there's a good chance they'll move some operations offshore. And this has in fact happened.
And they think it's somewhat laughable that, because things aren't going exactly our way, ordinarily change-infatuated Americans are suddenly decrying change.
How on earth is this a laughable thing? Change for the better, change for our better, is a totally pragmatic and understandable goal. When this goal is hurt, yes, we decry it. There's nothing laughable about that at all.
Translation: We're not just cheaper, we're better.
Tell that to Dell.
The coolest voice ever.
Yes you heard me , let them NOT move to india. The last thing I want as an Indian, my country to be columbia/mexico of the IT industry. I think indians should be ashamed to be the janitors of IT industry.
Also for those of who are going to point to M$ and IBM and HP research centers being moved to India. I would rather see our own Indian companies becoming more self relient and working for the benefit of Indian consumers than US.
The more India depends upon foreign lands to create local jobs, the less it becomes self relinet and lesser powerful.
India for one should take lessons from its colonial past. Rememer East india company came as traders looking for spices and ended up ruling the country for 200 years. This time its going to be different, its economical slavery that we should be afraid of. In this day an age no power is better than economical power and serving joe six-packs for their problems loggin on to AOL, though a short term profitable business , is ruining the resourses of the country.
I am not ranting against US. Infact exactly the opposite. The US and its companies should also strive towards self serving economical structure.
for the last time people, I am "frodo from middle eaRTH", not "middle eaST".
Keep in mind that while some jobs are being outsourced to India, it serves companies even better to amplify the FUD about it. They don't have to actually do it, and their wage-slaves are bullied into terror, submission and lower wages -- especially the new-hires.
One line blog. I hear that they're called Twitters now.
Have anyone considered the privacy and security issues when sending this information to foreign companies? The call center for American Express in India may not have the same security and legal protection for your records -- but then again with the patriot act, we don't have any privacy anyways.
Fight Spammers!
Yes, why don't we outsource congress, what do we pay those assholes?? I'm shure we could pay a bunch of Indian PHD's (PHD in Poly Sci or something) to come up with laws at least as good as what comes from congress, at probably a tenth of the cost. Shit we would'nt even have to pay for all those building in DC. They could just email us our laws in PDF format and we could turn the capital into a 200 screen movie theater.
I thought sending manufacturing jobs overseas was a bad idea 20 years ago and sending Software jobs overseas is a bad idea. Eventully you have to do or make something cars, planes, software, genetic s, spaceships SOMETHING. We can't all sit around selling each other stuff at wal-mart.
People poo-poo this point of view, but I have yet to see any of these supposed "pure knowlege worker" positions advertised in the local paper. My guess is they don't exist and never will. They are the very wealthy elite's attempts to smoke screen the middle class.
In the 90's the laid off manufacturing were promised great jobs in IT or related fields. Now those jobs are being sent overseas. Next we are promised jobs as 'knowlege works' WTF is that. I 'm waiting for someone, anyone to show me ONE of these supposed position anywhere. You can't because they don't exist.
So Long and Thanks for all the Fish.
About a year ago I hired a developer in India to do my job. My employer is none the wiser. I pay him $12,000 to do the job I get paid $67,300 for. He is happy to have the work. I am happy that I only have to work about 90 minutes per day (I still have to attend meetings myself, and I spend a few minutes every day talking code with my Indian counterpart). The rest of the time my employer thinks I'm telecommuting. They are happy to let me telecommute because my output is higher than most of my coworkers.
Now I'm considering getting a second job and doing the same thing with it. That may be pushing my luck though. The extra money would be nice, but that could push my workday over five hours.
I am reminded of when Coke tried to penetrate the Indian market with their sugar water. They hired a high power American ad agency, who made these commercials about the 'heart of India', with misty images of the Taj Mahal and such. It flopped.
Then, Coke hired an Indian ad agency. These guys made commercials with sexy women and fast cars, and Coke sold like hotcakes.
The moral of the story: creative work is more likely to be relevant in the culture it was created in.
"If you think you have things under control, you're not going fast enough." --Mario Andretti
Back in the early part of the previous century, few middle class, and certainly no upper class people complained when textile, glass production, steel, and later manufacturing were shipped off shore. Many people just smiled and wagged their heads whenever Unions complained about jobs going overseas. Some people warned that off-shore job movement would sink the US economy.
Fast forward to the present. Who's complaining now? It appears to be whoever is left in the middle class. The upper class still doesn't care. One difference this time is that the middle class is largely un-unionized and therefore un-represented during job/salary reviews and other decision making activities.
If people want to change things, here are several things to consider:
Corporate law specifically states that actions taken or products produced by corporations must be in the public interest. Yes, it says that. So a good question to ask is Is it in the public interest to put them out of work by moving their jobs overseas?
Corporate leaders currently earn over 600 times the average salary of their employees. Moving jobs off-shore is likely to make a small percentage of the US population even more wealthy.
Yes, it's still about the economy. For all his other failings, Henry Ford had an interesting idea that his employees should be paid well enough to be able to afford one of his products.
Until corporate officers are encouraged to employ people from the country that issues their charters, the gap between the have's and the have nots in the US will continue to grow.
So I toss a slur across her desk. I call her a protectionist.
"Oh, and I'm proud of it," she responds. "I wear that badge with honor. I am a protectionist. I want to protect America. I want to protect jobs for Americans."
"But isn't part of this country's vitality its ability to make these kinds of changes?" I counter. "We've done it before - going from farm to factory, from factory to knowledge work, and from knowledge work to whatever's next."
She looks at me. Then she says, "I'd like to know where you go from knowledge."
love is just extroverted narcissism
Oh, we'll be telephone sanitizers, middle management, hairdressers....
...
Isn't the automotive industry heavily regulated regarding foreign content? Isn't that the case for precisely the reason that Wired is blithering on about?
Also in the past fourty years haven't we seen the demise of the single-income family? Hasn't the price of goods, services, taxes etc all outpaced the increase in income? Don't Americans have the least time off and the worst hours in the industrialized world?
I don't see how the automotive industry is an example of how outsourcing overseas is a win/win scenario.
Am I missing something?
$5 / month hosted VPS on linux = awesome!
Your .sig is so ironic.
It should be illegal to say that freedom of speech should be limited.
There are too many people in India. When programmer A wants a nickel more, they will get rid of them, and get someone else who doesn't have an uppity attitude about money.
The only way the US will compete, ever, is if our standard of living drops...a lot.
Now, If everything I need to survive decently had its cost cut by 90%, then I'd be able to compete.
Personally, I'd like all corporat tax breaks be removed from any company that outsouces. If it makes them so much money, it shouldn't be a problem, right?
The Kruger Dunning explains most post on
The manufacturing and customer service jobs go first, then the tech jobs and it suddenly stops there. Bull-shit. After that it's accounting and HR, graphics and creative positions, account managers, sales. So, what's left? What's your next adjustment career? Anything that India and the Cheney administration are arguing for is guaranteed to be BAD for you.
That's our life, the big wheel of shit. - The Fat Man, Blue Tango Salvage
"The market can remain irrational longer than you can remain solvent"
"In the long run, we're all dead" - Keynes
No matter how true the rosy big picture may be, the devil is still in the details for those suffering from the change. If there are things we can do to make the transitionless volatile, why not do them?
Tweet, tweet.
US exports to developing countries like India and China are continuing to rise. As the economies of these countries improve, they purchase more from the US as well.
In the past 6 months I've been on the line with no fewer than 5 different outsourced support lines in India, and let me just say this....
You can replace "Patel" with "Josh" all day long (which BTW totally fucking cracks me up) but it is extremely difficult to get rid of the accent. Hell, you see the same problem in the US with children of immigrants who, while they've essentially grown up here, simply don't speak English outside of school due to their family situation or their circle of friends. I actually feel sorry for them, because many sound no better than their cousins who are FOB (Fresh Off the Boat, a word I learned from some Iranian immigrant pals) arrivals to the US. Call me racist if that's convenient for you, but I've found that in the case of Shawn and Jessica working for Dell in Bangalore it totally impedes the support process.
Even worse, there is a common tendency to be extremely polite and deferential (perhaps a cultural thing?) while simultaneously simply not understanding what the fuck I'm getting at yet refusing to deviate from the script or think outside the box. I count it among the most maddening things I've ever experienced on a telephone.
OBHHGTTGR
...
Your reference to shoes brings to mind the Shoe Event Horizon from the Hitchhiker's Guide to the Galaxy's planet Brontitol.
"The Shoe Event Horizon is now a firmly established, and rather sad economic phenomenon which, in future times will be taught as part of the basic Middle School Life, the Universe, and Everything syllabus.
TEACHER: Stand up! Harsh Economic Truths, Class 17. You are standing up?
STUDENT: Yes.
T: Good. You are living in an exciting, go-ahead civilization. Where are you looking?
S: Up.
T: What do you see?
S: The open sky, the stars, an infinite horizon.
T: Correct... You are living in a stagnant, declining civilization. Where are you looking?
S: Down.
T: What do you see?
S: My shoes.
T: Correct. What do you do to cheer yourself up?
S: I buy a new pair.
T: Correct! Now, imagine everone does the same thing... everyone buys new shoes, what happens?
S: More shoes.
T: And?
S: More shoe shops.
T: Correct... and in order to support all these extra shoe shops, what happens?
S: Everyone must keep buying shoes.
T: And how is that arranged?
S: Manufacturers dictate more and more different fashions of and make shoes so badly that they either hurt the feet or fall apart.
T: So that?
S: Everyone has to buy more shoes.
T: Until?
S: Until... everyone gets fed-up with lousy, rotten shoes.
T: And then what?
S: Massive capital investment by the manufacturers to try and make people buy the shoes.
T: Which means?
S: More shoe shops.
T: And then we reach what point?
S: The Shoe Event Horizon! The whole economy overbalances. Shoe shops outnumber every other kind of shop. It becomes economically impossible to build anything other than shoe shops.
T: Now, what's the final stage?
S: Um... every shop in the world becomes a shoe shop.
T: Full of?
S: Shoes no one can wear.
T: Result?
S: Famine, collapse, and ruin. Any survivors eventually evolve into birds and never put their feet on the ground again.
T: Excellent! End of lesson."
Fully licensed blockchain psychiatrist
There is a basic simple solution to this whole off-shoring debate.
.
Give in and realize that
a. Software for life critical things (airplanes, military, nuculear reactors, etc) will remain the the US.
b. Software jobs for just about everything else will move outside of the US.
c. Linux and open source software will lower the costs of software so that there are significantly less paying software development jobs worldwide.
d. US based IT jobs will center around:
1. Data managament and security (DBA for a bank)
2. Data analysis - high level decision support for financial data
3. Physical presence jobs - on site IT/network work (pulling network cables, rebuilding pc's, etc)
e. The total number of IT related gradutes from US universities will drastically decline since the perceived job prospects are declining.
f. Commodity hardware ($300 dell machine), bootable OS CD's/firmware, and web based services will greatly reduce the number, type and size of programs installed on an end user's local machine. This compounds the reduction in support and development jobs since all of those installation program developers will be obsolete.
g. Mainframe type data centers will be the big dollar items in corporate IT budgets.
I think, with 10+ years paid programming under my belt + 2 CS degrees, that
a. there will be IT jobs in the US
b. the jobs will pay better than other skilled jobs
c. the pay will be lower in real terms than the current level when adjusted for inflation
d. that it workers in the US will have a lower standard of living than now, unless there is a drastic lowering of taxes at federal, state and local level from their 50% plus percent today.
e. that significant simplifications in government regulation at all levels are needed to make the US more compelling to operation businesses and employ US workers
f. that the ratio of people producing product to the people not producing product will have to be corrected from the projected major decline from todays level. The not producing product includes government workers at all levels plus those receiving handouts from the government (e.g., social security, medicare, ssi, unemployment, etc)
What did we produce after we stopped producing shoes, then cars, etc? Other stuff!
When the jobs in agriculture started disappearing, people were told to retrain and get jobs in manufacturing. When the textile and manufacturing jobs were being sent overseas, we were told to reeducate ourselves and move up the food chain to knowledge work. If you'd read the article (either time it was posted), the looming question that nobody can answer is, *what comes after knowledge?* The author waved his hands, and like you, said *oh, something else*.
The point is, this is the first time in history when people have been educated for and lost two careers to outsourcing in a lifetime. The agricultural period lasted about 100 years, the manufacturing period lasted about 40 years, and the IT period about 20 years. It takes many people 25 years to pay off an education in the U.S. It is now a losing proposition. Whatever this next, great unknown thing is, the trend indicates it will last for 10 years (if it happens). Tell us now what the people who are losing their jobs need to be learning.
Capitalism works because human progress is unlimited.
Can you supply some proof that capitalism works? Where has it been tried? Certainly not in the U.S., where we have the worst mismash of capitalism and a centralized, regulated economy. Ever heard of the FRB, the FTC or a dozen other federal regulatory agencies? Ever heard of wage/price limits, minimum wages, tariffs, duties, NAFTA, favored trade status, or fast-track trade agreements? How about H-1B/L1 visas where certain industries are allowed to freely import cheaper labor denied to other sectors?
Unless you believe that progress will come to an end, you can rest assured that things will work out in the long term.
Nursing a burger patty from frozen pink disk to hot brown lunch is "progress". Got anything a little more substantial? As a previous poster pointed out, having your sig on that comment is classic.
My Dell phone call from two weeks ago: (note: My company has a three year next-day service contract with Dell -- they are no longer supposed to be sending the Commercial Clients to India yet somehow I wound up there)
[Indian accent]: "Thank you so much for calling Dell support my name is Josh how may I assist you with your problem today?"
[Upstate NY accent]: "Yes, this is Timothy [xxx] from [xxx], I have a Dell here with a bad power supply, I need to get a replacement sent to me. The service tag is [xxx]."
[Indian accent]: "Yes sir, thank you so much. Let me pull up your information sir. Ah yes sir I have it here. Tell me Sir what is your name?"
[Upstate NY accent]: "I already told you, my name is Timothy [xxx]. I'm listed on the account as the contact."
[Indian accent]: "Ah yes sir, thank you so much for giving me that information. Sir I need to understand your address."
[Upstate NY accent]: "It's [xxx]."
[Indian accent]: "Ah yes sir, thank you so much for giving me that information. Sir I need to understand your telephone number."
[Upstate NY accent]: "*sigh* This is all listed on the account. It's [xxx]."
[Indian accent]: "Ah yes sir, thank you so much for giving me that information. This is a Dell Optiplex correct sir?"
[Upstate NY accent]: "That's correct."
[Indian accent]: "Ah yes sir, thank you so much for giving me that information. How may I assist you with your problem today?"
[Upstate NY accent]: "Like I said, this unit has a dead power supply and I need to have a replacement sent out. We have a service agreement."
[Indian accent]: "Ah yes sir, I am understanding that you have such agreement. It expires in March 2005."
[Upstate NY accent]: "That's right, now can we make this happen?"
[Indian accent]: "Yes sir, we will do that. I need you to insert your Dell resource CD so we can run system diagnostics to confirm the problem."
[Upstate NY accent]: "Umm... the power supply is dead. I know what the problem is."
[Indian accent]: "Yes sir I am understanding that you think the problem is that, but I need you to insert your Dell resources cd so we can run diagnostic to confirm the problem."
[Upstate NY accent]: "Your not listening to me. The power supply is dead. I can't turn the unit on."
[Indian accent]: "Yes yes, I am understanding your problem, but we need to follow procedure. Please insert your Dell resources CD so we can run diagnostic to confirm the problem."
[Upstate NY accent]: "I can't open the CD-ROM drawer because the computer has no power. What part of that can't you understand?"
[Indian accent]: "Yes sir, I am understanding that the computer has no power. Is the computer plugged in to the wall outlet sir?"
[Upstate NY accent -- getting louder by the minute]: "You are not listening to me. The power supply is dead. That means it's not working. I can't turn the damn thing on -- please set up the service call for me."
[Indian accent]: "Yes sir I am understanding that you think that is problem, but we need to confirm it."
[Upstate NY accent]: "Alright this is going no where. Let me talk to your supervisor."
[Indian accent]: "No no sir, I can help you with this problem. Please insert your Dell Resource CD into the CD-ROM drive so we can run diagnostic to confirm the problem."
[Upstate NY accent - loud enough that the entire office can hear me]: "Ya know what? Fuck off. That's an American insult if they didn't teach you that in training."
[Indian accent]: "Yes sir, I am understanding your problem. Please insert the Dell resourc...."
[sound of phone slamming onto receiver]
[sound of me walking around the office threate
I want peace on earth and goodwill toward man.
We are the United States Government! We don't do that sort of thing.
Everything you mention above is still alive and well in the US. Perhaps not in the form you're thinking, but definitely alive and well. And guess what? Agriculture, manufacturing and IT have all overlapped in certain parts of the business process. Being an admin for a biotech company, I can tell you first hand that all three are pervasive in this industry.
>Can you supply some proof that capitalism works? Where has it been tried? Certainly not in the U.S...
Try the US at the end of the 19th century, and to a lesser degree, the early 20th. The results (depressions, dislocations, mass poverty, child labor, corporate thugs beating and killing workers who object to being exploited, wealth concentrating in the rich investor class, etc.) show that capitalism doesn't work. Of course, communism doesn't work either. The lesson we as a nation should take from the last 150 years is that what does work is a system in which capitalism provides the engine of the economy, but its excesses are restrained by strong government regulation. Too bad the right didn't learn this lesson.
No sig? Sigh...
>>Modern software is designed with resuse in mind.
Agreed. Reuse is great. Where it makes sense.
>>If you are trying to re-invent it the one that is completely out of toucvh is you, not your Indian counterparts.
I'm not advocating reinventing the wheel. What I'm saying is that you need to lay out and understand the problem that you have to solve.
Then pick the proper tools and components with which to solve the problem. It doesn't make sense to 'turn the problem around' and shovel it into a solution.
Show me how Java and J2EE can solve the business problem. Show me how this code block or an Entity Bean will solve the problem. Not how the problem can be looked at in such a way that it fits the code/framework.
There's a subtle difference there. Knowing that difference is part of knowing the difference between good and bad design. A 'closed in' design methodology does not work, it is not flexible, is not extendable and will not handle future requirements gracefully.
Reuse rocks. But good design rules.
wbs.
Huh?