Curse Your Way to Live Support

EtherMonkey writes "Wired is reporting on new software developed at University of Southern California's Speech Analysis and Interpretation Laboratory. Researchers there have come up with working code to detect the frustration and anger level of callers working their way through automated attendant phone systems."The system works by analyzing not only what callers say, but also how they say it. Callers get transferred if they start to spit out expletives or if they simply sound angry.""

Comments

Re:YEEEHAAAA

[wynndow]

example could be just as effective without the expletives...should be moderated.

Re:Get with the program, GRANDPA!

[orthogonal]

Dean Scream is so five minutes ago.

Now it's all about Janet's tit.

Yes, we must concentrate on these important matters!

Full speed ahead with the Federal investigation of Janet's tit!

Do not allow yourself to be distracted from this by unimportant minutia, like:

• a national intelligence apparatus that never saw September 11th coming
  
• but did "see" non-existent yellow cake and Weapons of Mass Destruction
  
• in order to justify an ill-conceived war against a regime that, though evil, had nothing to do with terrorist attacks on the U.S.
  
• which has led to even more people hating the U.S.
  
• and millions in no-bid contracts for Hallibuton and
  
• and a bill of at least 87 billion dollars
  
• and 3000 American soldiers wounded and 500 American soldiers killed
  
  
• like a domestic "war on terrorism" that has turned into a war on the Bill of Rights
  
• including the subpoenaing anti-war protesters
• and denying alleged terrorists the benefits of counsel
  
• and the extension of special police powers like "sneak and peek" warrants originally granted to "fight terrorism" to the investigation of crimes having nothing to do with terrorism.
  
  
• or like steadily increasing government spending, and an unprecedented deficit even as
  
• the richest 1% of Americans get increased tax breaks, supposedly to increase employment, even as
  
• the number of the unemployed swells to a size not seen in twenty years

Word is, an investigation of repeated intelligence failures will be postponed until after the election. I guess fixing an FBI and CIA that missed any clues about September 11th can wait.

Meanwhile, the investigation into Janet's tit goes full speed ahead.

So follow your government's example! Don't be distracted by these things that don't matter! Concentrate on Janet's tit!

Re:Obviously, society is crumbling.

[jjjack]

That sounds pretty misinformed. Have you ever filled out a financial aid application? The most important part of it is your family income, not your savings. Though if you have a great deal of assets saved for college they will expect you to use them, the actual EFC (expected family contribution) is calculated mostly from your adjusted gross income on your tax return. So what that has to do with a consumer culture, I have no idea.