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Curse Your Way to Live Support

Posted by CmdrTaco on from the it's-about-friggin-time dept.

EtherMonkey writes "Wired is reporting on new software developed at University of Southern California's Speech Analysis and Interpretation Laboratory. Researchers there have come up with working code to detect the frustration and anger level of callers working their way through automated attendant phone systems."The system works by analyzing not only what callers say, but also how they say it. Callers get transferred if they start to spit out expletives or if they simply sound angry.""

2 of 486 comments (clear)

  1. I don't mind meus by secondsun · · Score: 0, Troll

    I don't mind menus that much, but what I hate are the 20 minute hold times after you break out of them to be transferred.

    --
    There is nothing wrong with being gay. It's getting caught where the trouble lies.
  2. Re:YEEEHAAAA by pimpybra · · Score: 0, Troll

    You fucking pussy. Suck it the fuck up, or get the fuck off the god damn internet.