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Curse Your Way to Live Support

Posted by CmdrTaco on from the it's-about-friggin-time dept.

EtherMonkey writes "Wired is reporting on new software developed at University of Southern California's Speech Analysis and Interpretation Laboratory. Researchers there have come up with working code to detect the frustration and anger level of callers working their way through automated attendant phone systems."The system works by analyzing not only what callers say, but also how they say it. Callers get transferred if they start to spit out expletives or if they simply sound angry.""

2 of 486 comments (clear)

  1. No more waiting!! by shystershep · · Score: 0, Redundant

    Welcome to Acme! Press 1 for-
     Hey, fsck you, you computerized piece of sh!t!!
    Transferring to an operator now. . .>

    Sweet!!

    --
    The bigotry of the nonbeliever is for me nearly as funny as the bigotry of the believer. - Albert Einstein
  2. YEEHAAA by Em+Emalb · · Score: 2, Redundant

    It's funny. Laugh.

    --
    Sent from your iPad.